Name: MobileHelp
Rating: 4.6

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Verified Customer

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Richard Storlie Waterloo, IA

Reasonable rates, friendly staff, fast delivery of product, great customer service, ability to select bracelet or necklace equiment

4 years ago

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Verified Customer

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Susan Racek Solon, OH

The company has the nicest, most caring people and have always been able to help me in a timely manner!!

4 years ago

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Teresa Roseburg, OR

Because they are understanding while we are adjusting to the device...Very respectful also, they have a heart.

4 years ago

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Verified Customer

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Dee wychoskie Pittston, PA

By accident I pushed the button and the response was quick,which means alot should something really happen

4 years ago

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Verified Customer

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Cynthia Smith Delaware, OH

Overall, everything is good—quality of product, service, response. But the product is a little confusing to my parents

4 years ago

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Verified Customer

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Denise Milton, DE

Thankfully I haven’t needed to activate it. However, I especially feel safe being able to wear the bracelet in the shower.

4 years ago

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Verified Customer

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Carol Rowland San Antonio, TX

I haven't had an opportunity to use the service. But it was received quickly and was easy to set up and test.

4 years ago

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Verified Customer

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Arie Etta Higgins San Antonio, TX

The product is as good as stated. So far no problems have come up. It even lets you know when power outage occures.

4 years ago

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Verified Customer

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Dewanda Hicks Las Vegas, NV

Fast and reliable response to the alarm. Very pleasant people who helped me with the alarm that went off accidentally.

4 years ago

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Verified Customer

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Marie Peraino Lady Lake, FL

In the short time that I have mobile help my fall detention has had 6 false alarms each time I had quick response.

4 years ago

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S Singles Huntsville, AL

Responed very quickly several times for my mother when she was having a stroke. Very easly to deal with.

4 years ago

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Ronald Mallow Frederick, MD

We have found the response time to b very good and the reps very patient and helpful when asked about the service.

4 years ago

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Verified Customer

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Robert Dutton Brooklyn, NY

Its so much better than my last service. Equipment works well. Operators are very nice on the phone.

4 years ago

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Verified Customer

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Mary Omaha, NE

My questions have always been answered promptly and I like the fact that it I always available. I feel very confident.

4 years ago

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Jeanette Shakopee, MN

They react really fast. One time we didn’t know how to shut it off and we had service here rigth away.

4 years ago

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J Plaistow, NH

The fall button is not worth it to me. I pick it up and it is set off. I lean against the table and it set off. I fall in the backyard and it does not go off.

4 years ago

Reply from MobileHelp

Thank you for your feedback. We would love to speak to your to discuss and review your alarms. Please give us a call at 877-827-6207. We look forward to speaking to you.

Jun. 19th, 2020

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Verified Customer

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Autumn Greensburg, PA

My mother feels more secure when she is wearing it. It is very evident when you test it that the test went through.

4 years ago

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Verified Customer

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Donna New Port Richey, FL

Seems to be a good deal. The representative are fine and able to answer questions. There is nothing I dislike.

4 years ago

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Verified Customer

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John Fort Scott, KS

You guys are awesome. I like it all. Yesterday when I had my seizure I used it they were able to help out.

4 years ago

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Verified Customer

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Anonymous Balaton, MN

The people are always willing to answer my questions. I haven’t had to use it in an emergency yet but I have tested it.

4 years ago

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Margaret Richmond, VA

It could be a little expensive but other than that I am satisfied. I like that it is there if I ever need it.

4 years ago

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Verified Customer

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Cindy Troy, MO

I use it for my mother and she has received good help when she has to test the device. They are very responsive.

4 years ago

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Verified Customer

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Yasmin Irvine, CA

It’s been good. It is peace of mind for me. I live alone and it is a good back up plan in case of an emergency.

4 years ago

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Gwynn Roxboro, NC

The device is accurate and responsive. They are prompt with responding and getting everything cleared up.

4 years ago

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Verified Customer

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Jan Boynton Beach, FL

Not completely pleased. The other day, they did not respond quickly enough. I fell down in the bathroom and they didn’t come on quickly. I couldn’t believe it took them that long to respond. I wanted better support.

4 years ago

Reply from MobileHelp

Hi Jan,

We are sorry to hear about your experience, as that is not typical with our service. Please contact us at 877-827-6207, Option 1 or email CS@mobilehelp.com so that we may review your account and reach out to you.

Jun. 20th, 2020

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Verified Customer

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Anonymous Apache Junction, AZ

When I test it everything is fine. I have a variety of choices because I have the full array. It is comforting to have backup.

4 years ago

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Marie Greenville, SC

Easy to operate and understand. Tested it a couple of times and one time they were a little bit slow.

4 years ago

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Judy Chehalis, WA

They respond to my alarms even when I don’t know it is going off and it goes off easily because it is too sensitive which is too bad because I really like.

4 years ago

Reply from MobileHelp

Hi Judy,

Give us a call at 877-827-6207, Option 1, we would be happy to go over ways to reduce false alarms with your fall detection pendant.

Jun. 20th, 2020

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Nancy Hoschton, GA

Every time I’ve called, they’ve been able to help. It gives me the feeling of security, which is the best part.

4 years ago

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Lane Dallas, TX

I like that it not really noticeable and easy to use. They’ve been able to diagnose my issue and resolve it.

4 years ago

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Vickie Rockford, IL

It’s for my mother and she likes and hasn’t had any problems with it. She tested it about a week ago.

4 years ago

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John Grand Junction, CO

Be careful about the battery being charged. It is a good addition to my house and I look forward to having it in the house for quite a few years.

4 years ago

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Tyler Jacksonville, FL

We test it often and have no complaints. I suggest it for older people like myself and my wife. It has been a very satisfying experience.

4 years ago

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Christopher Dubuque, IA

Easy to take with you anywhere you go. We tested the equipment last week and it tested fine. We get prompt service.

4 years ago

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Edward Waimea, HI

Customer service is very good. I have tested all the device and it works well for me. I am thankful I got the device.

4 years ago

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Verified Customer

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Anonymous Edinboro, PA

It seems effective and the results are effective capabilities. I use different device all the time because I am trying to practice mobility.

4 years ago

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Wilberta Columbia, NJ

People are always very eager to help. It is very safe and efficient. It amazes me how quick they respond.

4 years ago

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Harry Jackson, MS

Every time my mom hits the button, they come on to make sure she is okay. She wears it just about everyday.

4 years ago

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Helen Owings Mills, MD

I like the motion detection feature. Activation time was great and customer service was very helpful.

4 years ago

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Carolyn Phenix City, AL

The product and the friendliness of customer service is why I like mobile help. It is a great company.

4 years ago

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Verified Customer

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Linda Knoxville, TN

While changing my clothes, I have accidentally set it off and they are right there on the button and they understand.

4 years ago

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Verified Customer

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Linda Grass Valley, CA

They are there if I push the button. They always call me right away. I am satisfied with mobile help and the price is reasonable.

4 years ago

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Linda Fort Pierce, FL

They seem like they really care. They responded when I dropped it and they detected a fall even though I did not fall.

4 years ago

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Marie Mammoth Spring, AR

They've helped me out already. I test it once a month and my husband fell twice and I had to use their system.

4 years ago

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Gary Lynchburg, TN

They're just very helpful. I know I'm safe with it. I tested it right after I got it and I got a real quick response.

4 years ago

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Clarence Yakima, WA

I tested it and all I did was push the button and they came on. It's too heavy. They need to send out little pouches with it so that I can put in to na belt.

4 years ago

Reply from MobileHelp

Our mobile device does come with a mobile case that can be clipped onto a belt. To be certain what system and equipment you have, please give us a call at 877-827-6207 and we would be happy to go over options that would make the system more convenient for you to wear.

Jun. 11th, 2020

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Sandy San Mateo, CA

I tested it a couple weeks ago and it worked real quick and fine. It was worth it. It's very easy to set up

4 years ago

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Greda Salem, OR

I don't like the fact that when I leave my apartment that I have to take that other piece with me in case I don't take my purse. I get help when I call them.

4 years ago

Reply from MobileHelp

Thank you for your feedback. You could always wear the mobile device when you are out, if that is more convenient. Or clip it to your pants. Hope this helps!

Jun. 11th, 2020

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Carey Stoystown, PA

Testing the device is very simple. Better than any other device I've seen and used. Very easy to work.

4 years ago

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Anonymous Caseyville, IL

I don't think there's anything I dislike about the device. The customer service are really right one it. Thumbs up.

4 years ago