Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Jeanette Shakopee, MN

They react really fast. One time we didn’t know how to shut it off and we had service here rigth away.

5 years ago

check_circle

Verified Customer

star star star star star

Yasmin Irvine, CA

It’s been good. It is peace of mind for me. I live alone and it is a good back up plan in case of an emergency.

5 years ago

check_circle

Verified Customer

star star star star star

Margaret Richmond, VA

It could be a little expensive but other than that I am satisfied. I like that it is there if I ever need it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Balaton, MN

The people are always willing to answer my questions. I haven’t had to use it in an emergency yet but I have tested it.

5 years ago

check_circle

Verified Customer

star star star star star

John Fort Scott, KS

You guys are awesome. I like it all. Yesterday when I had my seizure I used it they were able to help out.

5 years ago

check_circle

Verified Customer

star star star star star

Cindy Troy, MO

I use it for my mother and she has received good help when she has to test the device. They are very responsive.

5 years ago

check_circle

Verified Customer

star star star star star

Gwynn Roxboro, NC

The device is accurate and responsive. They are prompt with responding and getting everything cleared up.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jan Boynton Beach, FL

Not completely pleased. The other day, they did not respond quickly enough. I fell down in the bathroom and they didn’t come on quickly. I couldn’t believe it took them that long to respond. I wanted better support.

5 years ago

Reply from MobileHelp

Hi Jan,

We are sorry to hear about your experience, as that is not typical with our service. Please contact us at 877-827-6207, Option 1 or email CS@mobilehelp.com so that we may review your account and reach out to you.

Jun. 20th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous Apache Junction, AZ

When I test it everything is fine. I have a variety of choices because I have the full array. It is comforting to have backup.

5 years ago

check_circle

Verified Customer

star star star star star_border

Tyler Jacksonville, FL

We test it often and have no complaints. I suggest it for older people like myself and my wife. It has been a very satisfying experience.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Judy Chehalis, WA

They respond to my alarms even when I don’t know it is going off and it goes off easily because it is too sensitive which is too bad because I really like.

5 years ago

Reply from MobileHelp

Hi Judy,

Give us a call at 877-827-6207, Option 1, we would be happy to go over ways to reduce false alarms with your fall detection pendant.

Jun. 20th, 2020

check_circle

Verified Customer

star star star star star

Nancy Hoschton, GA

Every time I’ve called, they’ve been able to help. It gives me the feeling of security, which is the best part.

5 years ago

check_circle

Verified Customer

star star star star star

Lane Dallas, TX

I like that it not really noticeable and easy to use. They’ve been able to diagnose my issue and resolve it.

5 years ago

check_circle

Verified Customer

star star star star star

Marie Greenville, SC

Easy to operate and understand. Tested it a couple of times and one time they were a little bit slow.

5 years ago

check_circle

Verified Customer

star star star star star_border

John Grand Junction, CO

Be careful about the battery being charged. It is a good addition to my house and I look forward to having it in the house for quite a few years.

5 years ago

check_circle

Verified Customer

star star star star star

Vickie Rockford, IL

It’s for my mother and she likes and hasn’t had any problems with it. She tested it about a week ago.

5 years ago

check_circle

Verified Customer

star star star star star

Edward Waimea, HI

Customer service is very good. I have tested all the device and it works well for me. I am thankful I got the device.

5 years ago

check_circle

Verified Customer

star star star star star

Wilberta Columbia, NJ

People are always very eager to help. It is very safe and efficient. It amazes me how quick they respond.

5 years ago

check_circle

Verified Customer

star star star star star

Christopher Dubuque, IA

Easy to take with you anywhere you go. We tested the equipment last week and it tested fine. We get prompt service.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Edinboro, PA

It seems effective and the results are effective capabilities. I use different device all the time because I am trying to practice mobility.

5 years ago

check_circle

Verified Customer

star star star star star

Harry Jackson, MS

Every time my mom hits the button, they come on to make sure she is okay. She wears it just about everyday.

5 years ago

check_circle

Verified Customer

star star star star star

Linda Knoxville, TN

While changing my clothes, I have accidentally set it off and they are right there on the button and they understand.

5 years ago

check_circle

Verified Customer

star star star star star

Helen Owings Mills, MD

I like the motion detection feature. Activation time was great and customer service was very helpful.

5 years ago

check_circle

Verified Customer

star star star star star_border

Linda Grass Valley, CA

They are there if I push the button. They always call me right away. I am satisfied with mobile help and the price is reasonable.

5 years ago

check_circle

Verified Customer

star star star star star

Linda Fort Pierce, FL

They seem like they really care. They responded when I dropped it and they detected a fall even though I did not fall.

5 years ago

check_circle

Verified Customer

star star star star star

Carolyn Phenix City, AL

The product and the friendliness of customer service is why I like mobile help. It is a great company.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Greda Salem, OR

I don't like the fact that when I leave my apartment that I have to take that other piece with me in case I don't take my purse. I get help when I call them.

5 years ago

Reply from MobileHelp

Thank you for your feedback. You could always wear the mobile device when you are out, if that is more convenient. Or clip it to your pants. Hope this helps!

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Sandy San Mateo, CA

I tested it a couple weeks ago and it worked real quick and fine. It was worth it. It's very easy to set up

5 years ago

check_circle

Verified Customer

star star star star star

Gary Lynchburg, TN

They're just very helpful. I know I'm safe with it. I tested it right after I got it and I got a real quick response.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Caseyville, IL

I don't think there's anything I dislike about the device. The customer service are really right one it. Thumbs up.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Clarence Yakima, WA

I tested it and all I did was push the button and they came on. It's too heavy. They need to send out little pouches with it so that I can put in to na belt.

5 years ago

Reply from MobileHelp

Our mobile device does come with a mobile case that can be clipped onto a belt. To be certain what system and equipment you have, please give us a call at 877-827-6207 and we would be happy to go over options that would make the system more convenient for you to wear.

Jun. 11th, 2020

check_circle

Verified Customer

star star star star star

Marie Mammoth Spring, AR

They've helped me out already. I test it once a month and my husband fell twice and I had to use their system.

5 years ago

check_circle

Verified Customer

star star star star star

Carey Stoystown, PA

Testing the device is very simple. Better than any other device I've seen and used. Very easy to work.

5 years ago

check_circle

Verified Customer

star star star star star

Mary Oklahoma City, OK

I've used it several times and it's been efficient every time. It's easy to use. They respond every time I call.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Richmond, VA

I always got good responses. At one point in time I was getting a lot of alarms with very little motion.

5 years ago

check_circle

Verified Customer

star star star star star

Margaret Jamesville, NY

I've never had to use it and have had no difficulty testing it. Customer service is always very pleasant.

5 years ago

check_circle

Verified Customer

star star star star star

Maureen Tinley Park, IL

I tested it last week and we talked to you for a minute and told you when the test was complete. It was easy to use.

5 years ago

check_circle

Verified Customer

star star star star star

Charles Battle Creek, MI

I hate carrying around the other part of it to make sure I can talk to somebody. They respond as quickly as they can.

5 years ago

check_circle

Verified Customer

star star star star star

Ava Oakland, CA

They do respond to their calls. I get prompt attention. I like that I do have a wrist band and a necklace.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara Beloit, KS

They always help me when I accidentally push my button off. Very calm and want to know if I'm alright.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous West Palm Beach, FL

It's working fine but I don't like that I have to carry the main unit with me. I had to test it and it worked out fine.

5 years ago

check_circle

Verified Customer

star star star star star

Dewey Reidsville, NC

I like the effectiveness and I really don't have any complaints. I've had some false alarms when I'm taking a shower.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Seguin, TX

When I tested it, they answered right away. I like that I can take it with me when I'm away from the house.

5 years ago

check_circle

Verified Customer

star star star star star

Ivan Middle River, MD

I tested it about two weeks ago and everything is working fine. All my doubts and everything were verified quite well.

5 years ago

check_circle

Verified Customer

star star star star star

Kelly Garland, TX

They answered right away. I said I needed help and they were there in about 10 minutes. It is convenient

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Lakeland, FL

I love the lock thing they gave me on my door. Everytime I pushed the button by mistake, they always answered.

5 years ago

check_circle

Verified Customer

star star star star star

Frances San Antonio, TX

I have had a good experience with the people when I called they were knoweledgable and very helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Victorina San Mateo, CA

The person at the customerservice helped me out and were quite professional. I like that I's very handy.

5 years ago

check_circle

Verified Customer

star star star star star_border

Bobby Garner, NC

I tested it when I first got it and everything was very clear. I checked with the office and they weren't going to send literature on it.

5 years ago

check_circle

Verified Customer

star star star star star

Anita Mineville, NY

I haven't had to use it, but they called me when I set it off by mistake so it's good service. I like it.

5 years ago