Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sherry Gerald Hattiesburg, MS

I haven't called on them yet, but they were very professional and helpful in explaining how eveything works.

3 years ago

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Verified Customer

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Carla Ponca City, OK

Customer service excellent. When my mom accidentally sets it off the call responders so courteous to her.

3 years ago

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Verified Customer

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Thomas Tanner Madison, TN

Both the device with speaker & the fall sensitive one needs to be able to be left in the car (24/7/365) with a 12 volt charging input.

3 years ago

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Verified Customer

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Ferol Bardsley Newport, OR

I have everything I need to protect myself and the staff made it easy to complete the process. Thanks

3 years ago

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Verified Customer

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Diana Edmunds Mattawan, MI

It does what they say and has saved my neighbor's (for whom I am a caregiver) life a couple times now.

3 years ago

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Verified Customer

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Donna Huddell Philadelphia, PA

Excellent Customer Service - for both initial contact and setting up the system. very kind and patient!

3 years ago

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Verified Customer

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Anne Powlas Lexington, SC

We have only had the system about a month, but I have been impressed with the help received when ordering.

3 years ago

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Verified Customer

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Robert Stone Chandler, AZ

I am a new user...one month... but so far my experience has been excellent. Set up has been simple and easy.

3 years ago

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Verified Customer

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Julie Celina, OH

Very fast response time when alarm is set off. Love the battery low alert. The whole experience is top notch!

3 years ago

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Verified Customer

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Audrey Blackwell Laurens, SC

Accidentally dropped pendant. MobileHelp responded immediately and the situation handled. System was easy to set up.

3 years ago

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Verified Customer

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Christine Clift for Hazel Clift Winterville, NC

This was ordered for my 79 year old mother after she fell and fractured her femur. The respnse is fast and courteous

3 years ago

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Verified Customer

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Jerry Grant North Palm Beach, FL

Easy to use.. they're quick to respond... when testing the equipment, the response time was very rapid

3 years ago

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Verified Customer

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Dawn Riverside, NJ

Gives me great peace of mind. The gentleman I to spoke to was amazing. We haven‚Äôt had to use it yet, thank God

3 years ago

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Verified Customer

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Paul Smiths, AL

the unit only works if your in the home. what if something happens outside the home?? I do keep forgetting to do the weekly test, but I still have no idea if it will actually reach a first responder.

3 years ago

Reply from MobileHelp

Hi Paul, We received your review and we would like to speak with you to help find the best system for your needs; as we do offer systems that provide coverage both in and away from home. We would also be more than happy to help you test the equipment. What is the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207, Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 22nd, 2021

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Verified Customer

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Danny Baxter Leeds, AL

Fast & easy process & set up! From the initial phone call to the final set up... very professional!!

3 years ago

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Verified Customer

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Sharon Coker Coushatta, LA

They have a variety of alerts that you can use and my mother will actually wear the one they gave us

3 years ago

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Verified Customer

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Roxanne Cowley Salt Lake City, UT

Great operators. Very empathtic. Notified me immediately when my battery was low and my emergency contacts.

3 years ago

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Verified Customer

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Estelle Oberman Boynton Beach, FL

The system is easy to operate, customer service is above par, associates are so courteous and polite

3 years ago

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Verified Customer

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Gene McGee Mount Morris, IL

Have had to use it several times. It immediately sends a text to my kids. Had had to call ambulance also.

3 years ago

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Verified Customer

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Joan Alther Wellford, SC

Easy to hook up and test .Great customer service even when button was pushed by accident their call back was quick.

3 years ago

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Verified Customer

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Belinda Cress The Colony, TX

The service was helpful in making sure the system was working for my mom. The service has been checking on her.

3 years ago

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Verified Customer

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Norita Akers Bartlesville, OK

Very dependable I‚Äôve only had testing calls and false alarms when I didn‚Äôt need anything.

3 years ago

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Verified Customer

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Marianne Limkeman Jacksonville, FL

I've haven't had am emergency;however, I have had a couple of "false alarms" and the response has been great.

3 years ago

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Verified Customer

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Jo K Williams Wise, VA

it is much more expensive than others and the wrist component will not stay fastened, it just slips out of the hole and causes the fastener to turn loose. Would be easy to lose.

3 years ago

Reply from MobileHelp

Hi Jo, We received your review and would like to contact you to help further assist with any trouble you are experiencing with the equipment, as well as review the billing for your account. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 11th, 2021

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Verified Customer

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Dorotha Kittson Yamhill, OR

Quick response when I accidentally pushed the button they were calling me. They knew who I was and where I live.

3 years ago

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Verified Customer

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Elena C. Martinez Pueblo, CO

Everyone; everybody has been nice, pleasant and helpful in everything I have either asked and/or otherwise, thank you.

3 years ago

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Verified Customer

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Teresa Lee Gary, IN

I received a rapid response each help signal I've accidentally sent. Very understanding & helpful operators.

3 years ago

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Verified Customer

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Thomas Steinheimer Maryville, TN

Device Quality ; Knowledgeable People : Quick Responsiveness ; Friendly & Courteous Agents ; 24-Hr Coverage

3 years ago

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Verified Customer

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Anonymous Saint Helens, OR

A little expensive but so far my experience has been good. The man I talked to was very good at explaining it.

3 years ago

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Verified Customer

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Karen East China, MI

Customer support answers quickly and is able to solve our problems quickly. It works fine when we test it.

3 years ago

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Verified Customer

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Linda Las Cruces, NM

Anytime I call or need assistance I never have to wait around for anything because they immediately answer.

3 years ago

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Verified Customer

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Walter Vancouver, WA

All the devices are good and they are fast to respond. Everything is great. Even the fall detection is good.

3 years ago

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Verified Customer

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Stanley West Islip, NY

The unit seems to be operating properly. The price is, it’s a good value. All our questions have been answered.

3 years ago

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Verified Customer

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Carol Mims, FL

It does take a while for someone to answer when I call to test it. The last time it took six or seven rings for the operator.

3 years ago

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Verified Customer

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Mary Bethany, OK

The service has been good so far. Everything has gone as outlined. It seems to be well made and we receive prompt calls from the operator.

3 years ago

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Verified Customer

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Larry Mount Airy, MD

Monthly it is too expensive and I would have liked more information on how to use what is included but it works fine when I test it.

3 years ago

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Verified Customer

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Michael Duanesburg, NY

They are very responsive to you. I appreciate how convenient the device is. The device worked fine as advertised when we tested it.

3 years ago

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Verified Customer

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Joe Yulee, FL

Easy to setup. Got it for a sister. She hasn't needed it yet but it makes her feel secure that she has it.

3 years ago

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Verified Customer

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Xxxx Dickson City, PA

Easy to call and get set up and the package with the product was delivered quickly plus they gave me a free lock box

3 years ago

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Verified Customer

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Dee Saint Augustine, FL

Have not had any problems. Like the wrist alarm and the option to wear or carry the other as lark in my purse.

3 years ago

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Verified Customer

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Anonymous Wheeling, IL

Reliable, consistent and professional are the try red words I would use to describe this product and service.

3 years ago

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Verified Customer

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Greg Vermillion Lenoir, NC

Dependably ..courtious support and above all....peace of mind that my mom is secure at home...great value

3 years ago

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Verified Customer

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Peter M Thomas Philadelphia, PA

Very sensitive equipment and a few stat up glitches (on my part) Your response was fast and professional

3 years ago

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Verified Customer

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Sherry McClain

Help is quickly available. The fall device is very sensitive so I know it will work if I have a bad fall.

3 years ago

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Verified Customer

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Vickey Bornemann

Helpful. Good product. We used it once when my mom passed out, fell off the toilet and dad and I could not get her up. Worked perfectly.

3 years ago

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Verified Customer

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Maryann C. Dec

It is simply user friendly. I tend not to test it every week. I seem to get anxiety attacks for fear the test gets screwed up.

3 years ago

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Verified Customer

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Kimberley Black

Dependable and courteous , always there when I need help, tracking system is great when I'm on the road.

3 years ago

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Verified Customer

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Monique Constantino

easy to resert, secure, good/clear answers from response center, bases in 2 floors.easy to wear etc....

3 years ago

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Verified Customer

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Ruth

If they detect an issue and can't reach the individual then they immediately contact help and then the contacts.

3 years ago

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Verified Customer

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Marjorie Wilkinson

I fiqure as long as I wear the bracelet I'm not going to need it! Before having it I fell all the time! Since having it I haven't even tipped over! Lol

3 years ago

Reply from MobileHelp

Hi Marjorie, We received your review and would like to thank you for being a valued customer. As we always say, it's better to have a help button and not need it, than need it and not have it. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. Please feel free to contact us if you have any questions, we can be reached by dialing 877-827-6207.

Dec. 13th, 2020