Name: MobileHelp
Rating: 4.6

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Verified Customer

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BARBARA NEWMAN

They're on target even I accidentally pushed my button. They were concerned if I as well as all in my home were ok.

5 years ago

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Verified Customer

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Barbara

It’s great. Initial set up was wonderful. I don’t have any complaints with the device. It is fine.

5 years ago

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Verified Customer

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G

Support answered all the questions ad get things done right. Everything has worked out fine. I am happy with it.

5 years ago

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Verified Customer

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Anonymous

The interaction with the company has been good. All my needs are covered. It is meeting my requirements.

5 years ago

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Verified Customer

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Curtis

I don’t like that they never told me the details about what needed to be done before I got it. I didn’t know for a month that I have to take the GPS with me and I dislike doing it.

5 years ago

Reply from MobileHelp

Hi Curtis, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Hilda

If it was a little smaller, I would like it more but they answer right away and somebody right away and it is the best.

5 years ago

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Verified Customer

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Jean

It is a little too heavy to hang around my neck but it is good quality and it works. They were good when we ordered it.

5 years ago

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Verified Customer

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Jerry

The response was immediate when I accidentally triggered it. I am very satisfied with it. It is fine.

5 years ago

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Verified Customer

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Geri

They’re right there all the time. I had only had to call one time to get it set up. Testing it was fine.

5 years ago

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Verified Customer

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C

So far everything has been great. I feel like I have someone at home with me. I am satisfied with it.

5 years ago

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Verified Customer

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Debra

I like it all. I like that it is there if I need it. If you need help, it is there. There is nothing I dislike.

5 years ago

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Verified Customer

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Arleen

It serves its purpose. They call me when it is set off, so it works. The people are polite and informative.

5 years ago

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Verified Customer

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Andrea Williams

After research, it looked like the best one for my needs. Customer service so far has been excellent.

5 years ago

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Verified Customer

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Betty

ease of set-up and communication, wrist alarm is easy to wear and the mobile monitor fits nicely in a pocket

5 years ago

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Verified Customer

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Mildred Caudill

So far there has been no emergency, but we've had a couple of false alarms that were handled promptly.

5 years ago

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Michael Leeds

Top quality service at an affordable cost. The system proved invaluable (life-saving) after only 5 weeks in service!

5 years ago

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Verified Customer

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Smooch

The range is short. If I go some where, I have to remember to take the speaker with me. I had one that picked up anywhere, and all I had to do was put it on the charger.

5 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to go over alternative systems that may better fit your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Rod Summers

They are very reliable and also very pleasant on their calls /response even if it was a false alarm.

5 years ago

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Verified Customer

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Penny Osman

Excellent service and affordable. I had Life Alert before and your service is worlds better. I thank you all very much.

5 years ago

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Verified Customer

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Becky

They are affordable, system easy to operator/set up & sales people are very good at explaining everything

5 years ago

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Verified Customer

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Mrs Patricia Brice

It has helped my son,He received medical help really fast about 3 weeks ago,I'm glad he had mobilehelp

5 years ago

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Verified Customer

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Anonymous

Not exceptional customer service, but it is good. The device is handy to have when I slip to help get up. It is a little too sensitive.

5 years ago

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Verified Customer

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Portery

Quick response and polite and informational. I like the variety of options for in the home and outside traveling.

5 years ago

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Verified Customer

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William

It has met all my expectations as far as being responsive. I dislike that it causes an allergy on my husband’s skin.

5 years ago

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Verified Customer

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Sharon

They really help you when you call with any question that you have. They seem to really understand your concerns.

5 years ago

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Verified Customer

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Gina Johnson

Met all expectations. Easy to order, set up and use. All customer service reps were helpful and kind.

5 years ago

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Verified Customer

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Mary

My main complaint is that is has to charge almost every night. Also when it went off when I hadn’t fallen, I had pressed the button without knowing, they sent the firemen, which was not great.

5 years ago

Reply from MobileHelp

Hi Mary, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? Our Technical Support team will be more than happy to go over the equipment with you. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Lorrie

It only works in my home and the immediate area. It is a little use to me if they only work here. When I feel, they did contact the police eventually to take me to the hospital.

5 years ago

Reply from MobileHelp

Hi Lorrie, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to go over alternative systems that may better fit your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Anonymous

My mother wears it. She likes it on her wrist but not on her neck. It works the way it is supposed to when she used it.

5 years ago

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Verified Customer

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Roger

Technology is good. It prompt and reliable. I don’t like the limited information they could provide. Still it is a great product and great service.

5 years ago

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Verified Customer

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Michael

It is a good company. They are very cooperative and helpful. They get to you very quickly. I like the mobility.

5 years ago

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Verified Customer

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Rita

I bought it for an emergency and it is fine and works well. I have tested it twice and it has been satisfactory.

5 years ago

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Verified Customer

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Geneva Radcliff

They misspelled my name. I would not sign. Someone else signed my name misspelled. They keep sending document for me to sign daily. They made me pay 3 months in advance. If I knew they would not correct my name I would not have taken it out. I don't think anyone knows what is going on

5 years ago

Reply from MobileHelp

Hi Geneva. The spelling of your name was corrected on your profile in July. It matches the same spelling that you have provided today in your review. We have not received any signature for the document that we have emailed you. No one else has signed your name. We would be happy to discuss this with you further, please give us a call at 877-827-6207.

Oct. 11th, 2020

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Verified Customer

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Duane R Benton

I have no problem getting through for testing and they make it simple to understand if you have questions

5 years ago

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Verified Customer

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Betty

Great service and products. The call buttons work perfectly and the representatives have all been very helpful.

5 years ago

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Verified Customer

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Thomas Wheatley Cohasset, MA

Why not! We have been with them since July 1 and they followed up on all of our questions is this enough information?!

5 years ago

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Verified Customer

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Mindi Gascho Washington, IA

When the alarm has been activated they are responsive and ensure the situation is stable before signing off.

5 years ago

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Verified Customer

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Bart Pueblo, CO

Customer support is professional and fast. It is a little pricey but I like that they had it all in one package.

5 years ago

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Verified Customer

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Julia Ellenton, FL

It's a great product. It has bit blue button to reset it. They told me how to test it. The price is right.

5 years ago

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Verified Customer

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Ave Upper Marlboro, MD

The person in customer service was excellent. Everything was done excellently. There is nothing to dislike.

5 years ago

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Verified Customer

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Jamie Senath, MO

Any time I call, I’ve been helped out. It is good for the peace of mind. It went fine when we test it.

5 years ago

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Verified Customer

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Earle Montevideo, MN

Support is right on the ball. It works okay. They are very trustworthy. I dislike the black strap on my wrist.

5 years ago

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Verified Customer

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Anonymous Prospect, KY

They’ve been great. Very responsive. I lost my watch shortly after I got and they were quick to send me another one.

5 years ago

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Verified Customer

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Anonymous San Antonio, TX

When I first got it, I tested it and I was able to talk to people. I get right through to them. It is convenient.

5 years ago

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Verified Customer

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Anonymous Seattle, WA

The device is very expensive but they are very responsive so it makes me feel safer when I am walking or I am at home.

5 years ago

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Verified Customer

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Debra Morrisville, PA

Great customer service. We like everything about the device. It is very good quality. It tests fine.

5 years ago

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Verified Customer

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Eileen Pasadena, CA

Been a customer for a couple of months and so far it has been fine. I’ve tested and there isn’t anything I dislike.

5 years ago

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Verified Customer

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Shirley Hobson Saint Paul, MN

Quick response time, easy set up. The reps I have talked with have been patient as we work at getting used to it.

5 years ago

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Verified Customer

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Barbara Viehmann Concord, NC

The product is top notch. The setup of the system is easy. The staff is knowledgeable and professional

5 years ago

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Verified Customer

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Robert Lloyd Cerritos, CA

From the start they were professional. A great price for a great service. Great equipment that has already been put to the test and passed with 100%.

5 years ago Edited January 10, 2024