Name: MobileHelp
Rating: 4.6

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Verified Customer

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Colleen Dublin Belden, MS

Because their products work. My dog accidentally pressed the button on the watch tonight and they called quickly.

4 years ago

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Verified Customer

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Michael Azzarello Olmsted Falls, OH

Always on alert.Sometimes ,my mobile device goes off {usually} by accident I will get a call immedetly

4 years ago

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Verified Customer

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Becky Dreuth Flushing, MI

Easy to use, staff is kind and helpful. Equipment is compact, light weight, charges well and lasts thru day or 2.

4 years ago

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Verified Customer

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Beverly Baker Omaha, NE

they have answered all calls even when pushed by accident, and for real calls have not had to wait long for help.

4 years ago

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Verified Customer

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Donna Jurgens Beatrice, NE

The unit was very easy to set up. It gave us comfort to know if dad fell he had a way of getting help.

4 years ago

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Verified Customer

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Marvella Robinson Los Angeles, CA

No contract. Quick response. When you hit the button by mistake they reply and are polite and no harm is done.

4 years ago

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Verified Customer

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Karen King Pembroke, MA

I feel so safe with the go anywhere system whether in my home or anywhere outside. I would recommend it to all.

4 years ago

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Verified Customer

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Barbara Davis Warren, OH

Everyone we have dealt with has been very courteous, knowledgeable, and helpful. We have no complaints.

4 years ago

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Verified Customer

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Marilyn B Talbott Kalama, WA

I just don't understand why for 2 people we get 5 items. 2 necklaces, 2 watches and an extra small necklace. Plus a door hanger.

4 years ago

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Verified Customer

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Barb Mulder Conklin, MI

It really gives me a feeling of well being since I live alone. The only thing I'm unhappy with is the fall button sometimes goes off for no reason!

4 years ago

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Verified Customer

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Debbie C Chillicothe, MO

Their customer service is excellent! From sales department to tech support to control center—awesome service!!

4 years ago

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Verified Customer

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Carolyn Higgins Broken Arrow, OK

I recently accidently activated my Mobile Help and they responded very quickly. They were very kind and helpful.

4 years ago

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Verified Customer

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Alexis Nelson Pittsburgh, PA

Reliable. I've had two occurrences where a call was placed to the monitoring service without our initiating the call.

4 years ago

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Verified Customer

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James Tomasik Cordova, TN

their devices work as intended, though i have not yet needed to press the button aside from testing.

4 years ago

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Verified Customer

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Patricia Pacillo Melbourne, FL

Very professional and courtesy. Right on the ball when they are alerted to a fall or accidental button press

4 years ago

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Verified Customer

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Julia Johnson City, TN

While I haven’t needed to use my device yet, the support from customer service has been outstanding.

4 years ago

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Verified Customer

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Sue Hainesport, NJ

It comes with a lot of information. Like other companies the info is for similar products. It would be better to just deal with what you buy.

4 years ago

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Verified Customer

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Helen King-Foote Independence, MO

Customer Service is outstanding when needing any type of help I feel much safer and more confident.

4 years ago

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Verified Customer

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Marjorie Palmer Derry, NH

Haven't had it long enough to give an evaluation or need to use it; however when I've tested it, I was answered soon after.

4 years ago

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Verified Customer

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Sue Preston done by daughter Melinda Hale Newport, TN

The button has been pushed accidentally and the operator that came on was so nice and made sure all was okay.

4 years ago

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Verified Customer

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Anonymous Tucson, AZ

i have accidently hit the fall button ( which is extremely sensitive ) and received a response within seconds

4 years ago

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Verified Customer

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Sonja Brentwood, NY

I feel safe where ever I go. Your tracking devise fits in my purse and the wrist band is on me everywhere I go.

4 years ago

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Verified Customer

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Constance Ritt Mechanicsville, VA

Fall button worked when I did fall in the yard but I needed to get to base station to let you know I was not hurt.

4 years ago

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Verified Customer

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Christine L Shrewsbury, MA

It gives me a great sense of security. It was reliable to answer promptly and connect when I pushed the button

4 years ago

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Verified Customer

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Marise Lippa Binghamton, NY

Immediate response time to my moms she pressed the alert. My brothers & I were promptly notified individually.

4 years ago

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Verified Customer

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Darlene Forrest Condon, OR

Very helpful with set up. Thankfully have not had to test in real situation but great peace of mind.

4 years ago

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Verified Customer

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Larry Brown Kansas City, KS

The one time that my father fell they were very quick and professional in the way things were handled

4 years ago

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Verified Customer

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Richard Nicely Navarre, FL

Customer focused and professional. System is easy to set up and puts my family at ease knowing I have it.

4 years ago

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Verified Customer

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Charlene Herst Henderson, NV

I love all the options that came with it, including for the wrist and around my neck. I have devices in multiple rooms

4 years ago

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Verified Customer

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LaMarr Anderson Palmer, AK

Responsive quality assistance and advice in setting up an alert system for a 3rd party friend in another state

4 years ago

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Verified Customer

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Marilyn Pettyjohn Olathe, KS

Customer service is very responsive when we have a question or when we accident all press the help button

4 years ago

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Verified Customer

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Jameyanne Walch New Baltimore, MI

Customer service was really nice and explained all details. When I received my equipment is was easy to set up

4 years ago

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Verified Customer

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Susan Breitkopt North Las Vegas, NV

Answers the alert very quickly. It is very easy to use, I have to just plug it into an outlet. Do not need to use WiFi.

4 years ago

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Verified Customer

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Sherry Gerald Hattiesburg, MS

I haven't called on them yet, but they were very professional and helpful in explaining how eveything works.

4 years ago

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Verified Customer

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Ferol Bardsley Newport, OR

I have everything I need to protect myself and the staff made it easy to complete the process. Thanks

4 years ago

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Verified Customer

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Carla Ponca City, OK

Customer service excellent. When my mom accidentally sets it off the call responders so courteous to her.

4 years ago

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Verified Customer

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Thomas Tanner Madison, TN

Both the device with speaker & the fall sensitive one needs to be able to be left in the car (24/7/365) with a 12 volt charging input.

4 years ago

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Verified Customer

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Diana Edmunds Mattawan, MI

It does what they say and has saved my neighbor's (for whom I am a caregiver) life a couple times now.

4 years ago

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Verified Customer

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Anne Powlas Lexington, SC

We have only had the system about a month, but I have been impressed with the help received when ordering.

4 years ago

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Verified Customer

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Donna Huddell Philadelphia, PA

Excellent Customer Service - for both initial contact and setting up the system. very kind and patient!

4 years ago

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Verified Customer

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Julie Celina, OH

Very fast response time when alarm is set off. Love the battery low alert. The whole experience is top notch!

4 years ago

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Verified Customer

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Robert Stone Chandler, AZ

I am a new user...one month... but so far my experience has been excellent. Set up has been simple and easy.

4 years ago

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Verified Customer

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Jerry Grant North Palm Beach, FL

Easy to use.. they're quick to respond... when testing the equipment, the response time was very rapid

4 years ago

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Verified Customer

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Audrey Blackwell Laurens, SC

Accidentally dropped pendant. MobileHelp responded immediately and the situation handled. System was easy to set up.

4 years ago

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Verified Customer

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Christine Clift for Hazel Clift Winterville, NC

This was ordered for my 79 year old mother after she fell and fractured her femur. The respnse is fast and courteous

4 years ago

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Verified Customer

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Dawn Riverside, NJ

Gives me great peace of mind. The gentleman I to spoke to was amazing. We haven‚Äôt had to use it yet, thank God

4 years ago

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Verified Customer

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Sharon Coker Coushatta, LA

They have a variety of alerts that you can use and my mother will actually wear the one they gave us

4 years ago

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Verified Customer

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Paul Smiths, AL

the unit only works if your in the home. what if something happens outside the home?? I do keep forgetting to do the weekly test, but I still have no idea if it will actually reach a first responder.

4 years ago

Reply from MobileHelp

Hi Paul, We received your review and we would like to speak with you to help find the best system for your needs; as we do offer systems that provide coverage both in and away from home. We would also be more than happy to help you test the equipment. What is the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207, Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 22nd, 2021

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Verified Customer

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Estelle Oberman Boynton Beach, FL

The system is easy to operate, customer service is above par, associates are so courteous and polite

4 years ago

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Verified Customer

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Roxanne Cowley Salt Lake City, UT

Great operators. Very empathtic. Notified me immediately when my battery was low and my emergency contacts.

4 years ago