Name: MobileHelp
Rating: 4.6

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Verified Customer

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Judith

very sensitive rolled over in bed and heard a voice asking if I fell

8 months ago

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Verified Customer

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Deborah Shepherdsville, KY

I like it very sensitive goes off with slightest movement still satisfied

8 months ago

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Verified Customer

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Mike Myrtle Beach, SC

Set up was very easy. Customer Service and Tech Support have been amazing!

8 months ago

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Jim Arrington Greenwood, MS

Swatting is when the fire department comes and you didn't call them. The machine does not listen to you. Wake up a 98 year old in the middle of the night and the machine does not listen to you. The equipment is atrocious.

9 months ago

Reply from MobileHelp

Hi Jim, We received your review and we apologize for any inconvenience you have experienced with the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 7th, 2024

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Verified Customer

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Sharon Moehn Chino Valley, AZ

The lockbox has helped when keys were forgotten. No emergencies so far. Glad to say.

9 months ago

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Verified Customer

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Toni Shepard Columbia, TN

I feel so much more comfortable with mobile help. I can get help if needed. Worth the money.

9 months ago

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Jim Kates Southampton, PA

Device works fairly well. A bit sensitive, Alarm goes off when bumped, but can easily be cancelled,

9 months ago

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Verified Customer

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Frederick Tuscola, IL

How easy to setup and use. How knowledgeable the person was that I talked to about the system.

9 months ago

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Verified Customer

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Rebecca Somerset, PA

I like how sensitive the pendant is. It is a comfort to know how quick the response is.

11 months ago

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Verified Customer

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Carron Memphis, TN

I have not needed to use it yet. The string on the alert . It is very big . Price is good. But it sererves it purpose .

11 months ago

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Verified Customer

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Susan Collier Monroe, MI

I like the fall detection because another service told me there was no such thing.

11 months ago Edited December 11, 2023

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Mari Duchaj Hampshire, IL

We were looking at devices for our Dad. We found MobileHelp easy to work with, they have friendly customer service, and they explained things well.

8 months ago

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Pauline CA

Truly appreciate the sense of secured protection this service gives. The support staff are all so courteous and helpful!

8 months ago

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Verified Customer

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Bernadette Las Vegas, NV

I feel protected with the equipment but when I called to update my address found out my emergency numbers were incorrect.

11 months ago

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Verified Customer

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Virginia Prosperity, SC

Ease of set up. Representative I spoke with was knowledgeable and made sure we got what we needed for my mother

1 year ago

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Verified Customer

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Dolores

People are very knowledgeable about the product. Very one I have deal with are willing to go the extra mile to help.

1 year ago

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Verified Customer

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Mildred Pittsburgh, PA

The system was easy to set up. It was delivered fast as promised. The 98 yr old lady it was for will not wear it. She said it's too big.

1 year ago

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Victoria Sacramento, CA

Mom feels safer, she’s set it off a few times& you have been very nice about the false alarm thank you

1 year ago

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Bonny Good Hope, GA

Quick service is great. It's a little bulky, but that's to be expected I guess. I wear it as a necklace.

1 year ago

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Karen Stuart, FL

I liked that my original equipment was tested and replaced when I complained about how long it took to reach a person

1 year ago

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Verified Customer

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Timothy Hipp Brandenburg, KY

Very nice, professional and prompt responses. The only downside is every time she moves the wrong way it goes off.

1 year ago

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Verified Customer

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Barbara Myrtle Beach, SC

The fact that it works in the house and outside. Also that it is just one item. No base station or wrist item.

1 year ago

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Verified Customer

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Caregiver West Hills, CA

This is a great, complete system. However, it is a bit bulky to wear around the neck. It would be great if it were smaller and weighed less.

1 year ago

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Ingar Houston, TX

It works. But too well! Went off when going through TSA for a flight. Couldn’t turn the darn thing off. Need more instructions 😖

1 year ago

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Verified Customer

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Vernell Lancaster, CA

I am a new customer and what I can say is that The staff is very courteous, knowledgeable of the services and helpful

1 year ago

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Bradley Milpitas, CA

I feel so much safer having it. I'm back to going for walks in the park again. it has changed my life for the better.

1 year ago

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Thomas North Bergen, NJ

I love the fall sensitivity, that is my main concern. I do not like how frequently I have to charge the unit compared to the previous company I was with.

1 year ago

Reply from MobileHelp

Hi Thomas, We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team about this concern, please give them a call. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Verified Customer

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Janet Whitney, TX

contact is fast if you need help.easy to cancel a false alarm. everyone i have spoke to have been very helpful

1 year ago

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Alan Charlotte, NC

So far, so good. Seem to respond quickly when we test the system. Have had no emergencies yet. Thank God for that.

1 year ago

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Barbara Davenport, IA

My problem was solved easily! A different set up was all I needed for the One Step plan to work better for me.

1 year ago

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Jean Jacksonville, FL

I LOVE the peace of mind my medical alert gives me. Response is super fast. I feel safe living alone

1 year ago

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Anette Rochester, NY

Everything is working fine now that things are all here it took almost 3 weeks of sending stuff back and forth

1 year ago

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Glenda Miami, FL

I feel much safer now that I have it. Very easy to set up and use. I really like the fact it has GPS.

1 year ago

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Deborah Erie, PA

unit is far too sensitive. It would go off with no touch. I left it at home once and came home the red light was blinking. I had an embarrassing experience when I was in a store. The unit went off and I couldn't cancel it. I was saying 'cancel alert' which was ignored. I was getting looks from customers. I am discontinuing this service.

1 year ago

Reply from MobileHelp

Hi Deborah, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Verified Customer

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Susan Harke Orangevale, CA

Good program and product support. No more to say

1 year ago Edited January 10, 2024

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Sharon Linjala Missoula, MT

Fortunately, my husband hasn't had to use his alert necklace, but it's a compact unit that he doesn't mind wearing.

1 year ago

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Beverly Maher New York, NY

It went off accidentally a few days ago and it took over five minutes for someone to answer and that's unacceptable they said all the lines were busy or some thing if I needed immediate help I could die by the time the answer so I'm not so happy with it

1 year ago

Reply from MobileHelp

Hi Beverly, We have received your review; we are glad to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 3rd, 2022

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Verified Customer

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Carrie Brainard Palestine, WV

They are extremely patient with my mother when she accidentally hits the button. Love that it can tell us where she is

1 year ago

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Verified Customer

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Jeannette Clayman Randolph, MA

The agent I spoke with was very helpful and informative. We purchased the mobile device and so far so GOOD!

1 year ago

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Verified Customer

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Charles B. Wright Cypress, TX

The unit is paid for a year but, need some encouragement to activate the unit. It would be good for one's time to start when their unit goes online with the home office ?

1 year ago

Reply from MobileHelp

Hi Charles, We received your review and we apologize for the issues you are experiencing with the setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 26th, 2022

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Verified Customer

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No

So far it has worked on the one occasion where my Mom had a minor fall. It detected the fall and sent messages to the people we designated.

1 year ago

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Verified Customer

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Vinnie Poughkeepsie, NY

Haven't had to use it yet but the one time I accidentally pressed the button the response was immediate.

2 years ago

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Patti Guillaume

It is a great set up!! I am POA for my Mother. This system is perfect for our needs. Highly recommend it!!

2 years ago

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Retta Kidwell Bucyrus, OH

Very reliable, great customer service, give me piece of mind knowing my brother will receive help in an emergency

2 years ago

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Verified Customer

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Jacaline Grimes Sacramento, CA

Exceptionally easy to order, set up and use. My 97 yr old father feels much safer alone with this on.

2 years ago

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Verified Customer

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Kim M Carson Tucson, AZ

It is easy to use and offers my mother a voice in the middle of the night in case anything happens to her.

2 years ago

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LB Astoria, NY

I know my dad has a great service to help him and help myself and sister and family who live out of state

2 years ago

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R Bean Brooklyn, CT

Customer service was great when I set up for my elderly parents. It was easy, affordable and so far it has been great.

2 years ago

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Judi Stark Ojus, FL

Have just started using but feel safer and was impressed with Albert who explained everything to me.

2 years ago

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Verified Customer

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Cheryl Flynn Belle Plaine, MN

My dad dropped his pendant and they called him right away. That made me feel safe, knowing he's got help right away!

2 years ago