Name: MobileHelp
Rating: 4.6

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Verified Customer

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Emelise cormier Boyce, LA

Courteous representative when I initially called to inquire about Mobile Help and prompt delivery of the device

3 years ago

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Verified Customer

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Christine Cato, NY

Not good service with system. It does nothing but blink a green light. So by this being said it's not good nor usefully in my area cause it represents no service.

3 years ago

Reply from MobileHelp

Hi Christine, We received your review and we apologize for any issues you are experiencing with the signal in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Don Wood Barberton, OH

So far, all of the alerts have been false alarms, which were cleared easily/quickly. The equipment has provided peace of mind.

3 years ago

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Verified Customer

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Mary L Garland Kingsville, MD

Working well and response time is immediate. Only set off alert one time. Time will tell with respect to reliability.

3 years ago

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Verified Customer

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Linda Ohler Dennison, OH

New to the product but everyone has been very helpful, follow through has been spot on and respectful.

3 years ago

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Verified Customer

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Jay Meyer Jacksonville, FL

Prompt, courteous, and very PATIENT! Staff is knowledgeable of the product and how it can best serve the customer.

3 years ago

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Verified Customer

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Ann vonPechy Huntington, WV

The set up was easy and the help received great Thank goodness I haven't had to use the service and hope I never do but peace of mind is invaluable

3 years ago

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Verified Customer

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Melissa Hurt Pekin, IL

The alert keeps going off in the middle of the night when my mother is sleeping, detecting a fall. Thought her wearing it to bed would be a good thing.

3 years ago

Reply from MobileHelp

Hi Melissa, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. The automatic fall detection pendant can cause false alarms depending on the user's sleeping patterns if it is worn to bed. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to connect you with one of our representatives for further assistance with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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Anne Byrd Donaldson Chincoteague, VA

Easy to use and seems to be working well. Pleasant and helpful customer service. Thank you Shanae (sp?) C!

3 years ago

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Verified Customer

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John Oliver Columbus, NC

Easily installed. No crisis yet, but a couple false alarms on our part with quick and polite response.

3 years ago

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Verified Customer

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dalen bressack Dickson, TN

IT WORKS!!! My last fall put me in the hospital for 5 weeks. I laid on the floor for 7 hours before someone found me. This won't happen again.

3 years ago

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Verified Customer

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Steven Burchard San Diego, CA

Seems to have the right components to be a helpful service. Proof will be if it actually works should an actual situation take place.

3 years ago

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Verified Customer

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Karen Baker Waterford, CA

Because I don't like the "black" alarm. I called and told a gentleman about this and he said they would send me a different necklace (?). This was about 3 was ago. Haven't heard anything!

3 years ago

Reply from MobileHelp

Hi Karen, We received your review and we are sorry to hear that you have not yet received the neck pendant. At MobileHelp, we pride ourselves in providing a great experience to all our customers, and we want to ensure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 11th, 2022

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Verified Customer

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Linda Aurora, IL

We haven't really needed it but we have accidently called and they ability to cancel the call is very nice.

3 years ago

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Verified Customer

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Joanne Franklin, WI

It was an easy understandable process to get MobileHelp set up for my Mom and to make a change 2 weeks later.

3 years ago

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Verified Customer

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Erik Myrtle Beach, SC

The customer service reps were always super informative - friendly and helpful. That was what sold me over other brands

3 years ago

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Verified Customer

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Mildred Lilly Holt, MI

it's sensitive and works. I have set it off accidentally numerous times but don't consider that much of a problem.

3 years ago

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Verified Customer

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Smith Jeanne Woodstock, GA

So far the center has been very responsive and the device is easy for my Mom to use. The key box is great!

3 years ago

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Verified Customer

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Jeni Anchorage, AK

The device has to be charged every two days instead of the week that was advertised. So my mom has to charge it everyday and I worry that she'll forget to put it back on.

3 years ago

Reply from MobileHelp

Hi Jeni, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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Maria Jaramillo San Dimas, CA

Product works very well. It detects whenever it sounds like there has been a fall. Quick response

3 years ago

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Verified Customer

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Else Ross Dover, DE

The people at Mobil Help have been so very helpful. And I made so many false "falls" they were never upset.

3 years ago

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Verified Customer

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David Thomas Moore Quitman, TX

brother fell in the middle of the night, this system did everything it was supposed to do, I met the EMT's at his house

3 years ago

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Verified Customer

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Anne Seise Battle Ground, WA

Informative, product works as stated, user friendly, and asap call back when button pressed for help.

3 years ago

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Verified Customer

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Mary Kathy Buchanan Brownsboro, AL

When it identifies a "fall" it tells me what to do if it's not a fall. It doesn't just send help I like that.

3 years ago

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Verified Customer

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Mary Jo Roberts Quincy, IL

My alarm went off when I was driving over rough terrain. I was surprised it went off since I was so far from home!

3 years ago

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Verified Customer

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Adrienne San Leandro, CA

I feel safer wearing it, however, my gadget goes off several times a week for no reason. I can usually turn off before getting connected, but not always.

3 years ago

Reply from MobileHelp

Hi Adrienne, We received your review and we are happy to know that our coverage has been providing you with great peace of mind. We are also glad to hear that you have been staying safe and these have only been false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, please do not hesitate to contact us for assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Verified Customer

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Mary Ann Parks Ruston, LA

Very courteous. Easy to start using. However if I had a complaint it would be the necklace is not attractive at all.

3 years ago

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Verified Customer

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Sherry Hayes Holy Cross, IA

I have not been able to get the app on my phone for the mobile alert to work and the tracking system seems on my laptop takes a few times to find location. to

3 years ago

Reply from MobileHelp

Hi Sherry, We received your review and we apologize for any issues you have experienced accessing the online portal for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with our Technical Support team for assistance with the online portal. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 6th, 2022

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Verified Customer

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Sharon Reigel New Bloomfield, PA

Very nice. Violet accidentally hit the button twice in one week and the response team was very nice to her.

3 years ago

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Verified Customer

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Margie Cook

My Aunt has really enjoyed it. She feels comfortable about knowing help will be there if she needs it.

3 years ago

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Verified Customer

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Paula Reese Akron, OH

The lady who delivers is great. So friendly. The meals are okay. I understand and they're good - for the limitations.

3 years ago

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Verified Customer

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Barbara Johnston Cleburne, TX

I've accidentally hit the button. I didn't cancel it in time. An operator came on and verified 2 times I was ok.

3 years ago

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Verified Customer

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Marilyn Joan Antons

I accidentally hit the button and they were right there. Was happy to know GPS and the fall detection was on it

3 years ago

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Verified Customer

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Frances Levitt

Showered with pendant fall detector. Water from shower head hit it, set it off. Didn't hear it. Medics came.

3 years ago

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Verified Customer

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Marlenia

I accidentally pushed my button and they were there with in a minute or to asking if everything was okay.

3 years ago

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Verified Customer

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Paula Watson

Easy to use. Times that it was accidentally triggered, person was on within seconds to ask if I needed help.

3 years ago

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Verified Customer

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Joseph Martines

Great experience & response, they helped my mother out when she fell, it was great to have you there.

3 years ago

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Verified Customer

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Robert Miller

Knowledgeable and courteous customer service, and reasonable pricing along with fast ship of equipment.

3 years ago

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Verified Customer

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Cheryl Giel

Excellent customer service. Ease of changing devices after I decided the original was not what I needed.

3 years ago

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Verified Customer

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Brenda Hall Cates

It's nice to know that I can leave knowing if Jerry falls, he will be taken care of. Response is fast!

3 years ago

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Verified Customer

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Lin Mondy

They have been very patient with my parents. They have detected a few falls and followed up immediately.

3 years ago

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Verified Customer

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Karen Goben

i HAVEN'T REALLY NEEDED IT, BUT i HAVE IT OFF SEVERAL TIMES WHEN i WASN'T TRYING WHICH MAKES ME THINK SOMEONE WILL BE THERE IF i NEED IT.

3 years ago

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Verified Customer

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Nancy Primo

I haven't had any problems yet. When the fall button has gone off accidentally the system worked as describe. So far so good.

3 years ago

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Verified Customer

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Judy A Clayton

Like very much. Few times in beginning alarm went off accidentally & I was unable to press & hold to cancel. This has gotten much better for me.

3 years ago

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Verified Customer

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Robin london Charlotte, NC

My mom accidentally set off fall button and they were kind and guick to call to make sure everything was okay

3 years ago

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Verified Customer

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Donna Beckman Oak Bluffs, MA

It has detected falls when i haven't fallen, so it's comforting to know it works when i really need it.

3 years ago

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Verified Customer

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Richard Woodin Kenai, AK

I have used the device and it brought help quickly. Also technical help is prompt and satisfactory.

3 years ago

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Verified Customer

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Elaine Borkowski Montgomery, NY

saw firsthand how smooth this notification was handled in an emergency, with the utmost caring and safety possible.

3 years ago

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Verified Customer

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Loita W. Phillips Callahan, FL

It is constantly alerting "Fall detected" when it hasn't moved, much less had an reason to alert. Very embarassing when it happens while you are transacting business. Device has been replaced once already.

3 years ago

Reply from MobileHelp

Hi Loita, We received your review and we apologize for any issues you are experiencing due to the false alarms. However, we are glad to hear that you were able to connect with our Technical Support team for assistance with a replacement. We would like to contact you to further review this issue, and help find any equipment alternatives that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Barbara Murphy Owasso, OK

The device is too large and clunky around my neck. It's uncomfortable to wear and it goes off for no reason, perhaps the fall detection is overly sensitive?

3 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to review the equipment with you to make sure everything is working properly, as well as suggest any equipment alternatives that may better suite your needs. What would be the best number for us to reach you on to help resolve these issues? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022