Name: MobileHelp
Rating: 4.6

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Verified Customer

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Robert Miller

Knowledgeable and courteous customer service, and reasonable pricing along with fast ship of equipment.

2 years ago

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Verified Customer

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Paula Watson

Easy to use. Times that it was accidentally triggered, person was on within seconds to ask if I needed help.

2 years ago

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Verified Customer

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Marlenia

I accidentally pushed my button and they were there with in a minute or to asking if everything was okay.

2 years ago

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Verified Customer

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Frances Levitt

Showered with pendant fall detector. Water from shower head hit it, set it off. Didn't hear it. Medics came.

2 years ago

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Verified Customer

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Marilyn Joan Antons

I accidentally hit the button and they were right there. Was happy to know GPS and the fall detection was on it

2 years ago

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Verified Customer

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Cheryl Giel

Excellent customer service. Ease of changing devices after I decided the original was not what I needed.

2 years ago

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Verified Customer

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Brenda Hall Cates

It's nice to know that I can leave knowing if Jerry falls, he will be taken care of. Response is fast!

2 years ago

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Verified Customer

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Lin Mondy

They have been very patient with my parents. They have detected a few falls and followed up immediately.

2 years ago

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Verified Customer

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Nancy Primo

I haven't had any problems yet. When the fall button has gone off accidentally the system worked as describe. So far so good.

2 years ago

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Verified Customer

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Judy A Clayton

Like very much. Few times in beginning alarm went off accidentally & I was unable to press & hold to cancel. This has gotten much better for me.

2 years ago

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Verified Customer

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Karen Goben

i HAVEN'T REALLY NEEDED IT, BUT i HAVE IT OFF SEVERAL TIMES WHEN i WASN'T TRYING WHICH MAKES ME THINK SOMEONE WILL BE THERE IF i NEED IT.

2 years ago

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Verified Customer

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Richard Woodin Kenai, AK

I have used the device and it brought help quickly. Also technical help is prompt and satisfactory.

2 years ago

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Verified Customer

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Elaine Borkowski Montgomery, NY

saw firsthand how smooth this notification was handled in an emergency, with the utmost caring and safety possible.

2 years ago

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Verified Customer

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Donna Beckman Oak Bluffs, MA

It has detected falls when i haven't fallen, so it's comforting to know it works when i really need it.

2 years ago

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Verified Customer

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Robin london Charlotte, NC

My mom accidentally set off fall button and they were kind and guick to call to make sure everything was okay

2 years ago

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Nancy Helm Reading, PA

If you bend over a slight bit, it goes off. I was told you could use it in a shower. Well how do you wash your legs if you can't bend forward. Also when I went to get a pan out of my lower cabinet it went off. I have it sitting on the cradle, I'm afraid to use it because the slightest forward movement will trigger it.

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team about this issue, one of our representatives will be happy to troubleshoot the equipment with you and provide any equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you experience nothing less. What would be the best number for us to reach you on? You can also reach Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Loita W. Phillips Callahan, FL

It is constantly alerting "Fall detected" when it hasn't moved, much less had an reason to alert. Very embarassing when it happens while you are transacting business. Device has been replaced once already.

2 years ago

Reply from MobileHelp

Hi Loita, We received your review and we apologize for any issues you are experiencing due to the false alarms. However, we are glad to hear that you were able to connect with our Technical Support team for assistance with a replacement. We would like to contact you to further review this issue, and help find any equipment alternatives that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Barbara Murphy Owasso, OK

The device is too large and clunky around my neck. It's uncomfortable to wear and it goes off for no reason, perhaps the fall detection is overly sensitive?

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we apologize for any issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be happy to review the equipment with you to make sure everything is working properly, as well as suggest any equipment alternatives that may better suite your needs. What would be the best number for us to reach you on to help resolve these issues? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Cynthia Hoogrndoorn Lake Worth, FL

I press the button by mistake around 1:00 am, and immediately there was someone on the line to help me

2 years ago

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Verified Customer

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Randall Dever Louisville, KY

Good customer service from the first phone call inquiry to receipt of product to using the monitoring system

2 years ago

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Verified Customer

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John Renker Blanco, TX

Very helpful when my device slipped of my charger more than once! Need more positive way charger holds device!

2 years ago

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Verified Customer

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Stephen Headley Mesa, AZ

Employees have always been friendly and efficient. They addressed all of my questions and concerns.

2 years ago

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Verified Customer

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Judith Emering Old Orchard Beach, ME

I feel I have safety at hand. Knowing help is there if I need it. The button that goes everywhere with me.

2 years ago

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Verified Customer

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Vicki Wilmington, DE

Don't hardly touch it and it says call detected. Press and hold button down for 2 seconds to cancel call.

2 years ago

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Verified Customer

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Emily Hoffman Milltown, NJ

My Mother accidently pressed the button and they responded immediately to make sure everything was okay.

2 years ago

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Verified Customer

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Edward Zemaitis Abilene, TX

I when with this company because of the features they offer, Living hours from my mother I find peace in know that if something happened to her MobileHelp can summons 911 right away. I also love the feature that if the unit is activated I get a text message right away.

2 years ago

Reply from MobileHelp

Hi Edward, Thank you for your review. We are glad to hear that our system is giving you the peace of mind you need. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and we want to make sure you are experiencing nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 11th, 2022

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Verified Customer

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Penny Meraux, LA

The first time and so far only time it went off the experience was we smooth, the person called was professional.

2 years ago

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Verified Customer

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Dayton T Kieswetter Santa Barbara, CA

1) Volume way too low - can't adjust 2) Medalion too heavy and bulky 3) Can't carry in pocket - can't hear, car keys and other pocket items get pressed up against and set it off., too bulky, need a vibrating function

2 years ago

Reply from MobileHelp

Hi Dayton, We received your review and we are sorry to hear about the difficulties you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are glad to see that you were able to connect with our Technical Support team about these concerns. We value your feedback, and please do not hesitate to contact us if you have any additional questions. Our Technical Support team can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Evelyn Martinsburg, IA

We were originally told the product only needed to recharged once a week. However that isn't the case, The product needs to be charged every two days

2 years ago

Reply from MobileHelp

Hi Evelyn, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment. Battery life can vary with usage, however, at MobileHelp, your safety is our number one priority, and we would like to have one of our Technical Support representatives give you a call to determine if any equipment replacement is needed. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Barbara Finnie Forest Grove, OR

There is always someone on the line when I need to call. The unit works very well and that gives me peace of mind.

2 years ago

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Verified Customer

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Connie Resley Green Mountain Village, CO

Because it has to be charged every 48 hours, not 4 days. It would wake me up during the night telling me to charge it, which means I wasn't covered some nights. I liked the product except for that.

2 years ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for any inconvenience you experienced with the equipment due to the battery life. Battery life can vary with usage, however we also offer a variety of different systems, and we would be more than happy to help you find one that would better suite your needs. Please let us know if there is anything we can do to help keep you covered in the future, we will always be happy to help. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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Ruthann Graham Waltham, MA

Short battery lift. Need charge every time used. Medical info should be with you, so responders know what to expect and not have to read data when get to house

2 years ago

Reply from MobileHelp

Hi Ruthann, We received your review and we apologize that the battery life on your unit is not meeting your expectations. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to help resolve any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Carmen Dearce New Haven, CT

Cause thy explain every thing and help you with your need. And every thing thy explain thy send aemail with the info .

2 years ago

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Verified Customer

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Jeannie Carlson/Tim Burns Saint Petersburg, FL

AARP endorsed, not too difficult to install, and when we accidentally activated a call it was answered right away

2 years ago

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Victoria Smith Olathe, KS

Excellent experience overall, quick response times and patience with us as my Mom gets used to the system.

2 years ago

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Verified Customer

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Anne Marie Battistone Norfolk, MA

The tech help is excellent. They are very mpatient with someone whom is intimidated by usign anythin electronic.

2 years ago

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Verified Customer

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Delphine Viator Thomaston, ME

It was comfortable and I forget I have it on. I worried about it going off all the time, but I never had a problem.

2 years ago

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Verified Customer

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Doug Stoehr Duncansville, PA

The system works well based upon our own testing. We would give you a "5" if it continues to be effective as time goes on.

2 years ago

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Verified Customer

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Linda Anderson Galt, IL

I have had to use it several times, the first time was the day I received it I fell and needed help

2 years ago

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Verified Customer

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Elena M Sacchet Chevy Chase, MD

The sales person understood my needs. Signing up was easy. Equipment was delivered in 24 hours. Set up was easy.

2 years ago

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Verified Customer

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Judith Reichenberger West Linn, OR

I bumped my watch once and my pendant once and both times got immediate response plus help for future if that happens.

2 years ago

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Verified Customer

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Joy G Cook Saint Petersburg, FL

My questions were always answered courtesly. I have not needed help, but feel certain it will be answered promptly

2 years ago

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Marilyn DeGarmo Chico, CA

They are very responsive and easy to use and seem to really understand the challenges we have with patience.

2 years ago

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Verified Customer

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Judith L. DeWees Farmington, NM

It has been a real asset to this point. The people that we have dealt with have been very pleasant and helpful.

2 years ago

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Verified Customer

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Susan Roberts De Bary, FL

At first it was a little hard to get used to but finally figured it out with the help of your staff.

2 years ago

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Teri Warrensburg, MO

I was called within five minutes notifying me my mom had fallen and assistance was en route to her house

2 years ago

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Nina Caires Coeymans Hollow, NY

I haven't had to use the service so far, though the mobil alert was pushed by mistake on day and the company was very quick to respond!

2 years ago

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Lori Cipriani Phoenix, AZ

Customer service is OK but we were receiving conflicting information in regards to the new device that needed to be replaced. We did not have the device long before we needed a new one that is a very bad downfall

2 years ago

Reply from MobileHelp

Hi Lori, We received your review and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with resolving this issue. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns, and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Verified Customer

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Charlyne Feagans Littleton, NC

My device flashes almost all the time. When i called, the tech said i had a poor internet connection. This was never mentioned when i bought the service.

2 years ago

Reply from MobileHelp

Hi Charlyne, We have received your review and we are sorry to hear about the connectivity issues you are experiencing. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our equipment does not connect to your internet, however, our cellular systems do connect to AT&T's domestic cellular network for coverage. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to review the account with you and provide any alternative equipment options that may better suit your needs. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Dec. 16th, 2021

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joanne monroig Katy, TX

They are very trustworthy I have confidence when i need help and I push the button someone will answer my call

2 years ago