Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Helen M Smith Warner Robins, GA

I accidentaly caused a false alarm a few minutes ago when I was in shower and they called me immediately.

4 years ago

check_circle

Verified Customer

star star star star star

Caren Bechtel Elkhart, IN

Other than I bumped the onerous your beck I was very b I'm pressed T the quickness of them contacting me so fast.

4 years ago

check_circle

Verified Customer

star star star star star_border

Evelyn Willis Kerrville, TX

the primary phone number was incorrect even though provided the correct number. This had to be a mistake on the setup person's part.

4 years ago

check_circle

Verified Customer

star star star star star

Kristen Lund Shelby, IA

We were needing a new device for my grandmother. The representatives were helpful and answered every question we had.

4 years ago

check_circle

Verified Customer

star star star star star

Colleen Hesse Ellsworth, MI

Good customer service. Easy setup. Gives our mother a feeling of security and her family a peace of mind.

4 years ago

check_circle

Verified Customer

star star star star star_border

Stephen c Lallathin/Doreen A Lallathin Hiram, OH

We have just started using it, the only thing at this time is that not all are receiving the msg when he drops it accidently.

4 years ago

check_circle

Verified Customer

star star star star star

Mayr Baucher Modesto, CA

I’m new, had no emergencies, given good answer when I asked about leaving base when away several days.

4 years ago

check_circle

Verified Customer

star star star star star

Diana White Hopkins, MN

I’ve had great service thus far. From the time they took my first call to the time I received my products.

4 years ago

check_circle

Verified Customer

star star star star star

Lynn Lederman Rockton, IL

Customer service very helpful. Did have an issue with contacting me without contacting my mom first.

4 years ago

check_circle

Verified Customer

star star star star star_border

Paul J Kettle Jr Ijamsville, MD

So far everything has been great. I can't give 5 stars until we see how the system works if and when we really need it.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Frank Tepedino New Windsor, NY

The pendant was very sensitive and it went off many times while Dad was wearing it. That was a drawback. And knowing what to say to turn the emergency off was difficult for him to remember.

4 years ago

Reply from MobileHelp

Hi Frank, We received your review and we are sorry to hear about the inconvenience you have experienced due to the false alarms. Our Technical Support team is always happy to review the equipment with you and provide any equipment replacement needed. Our automatic fall detection pendant can also be removed separately if it does not fit the user's lifestyle. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to give you a call for further assistance with your account. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 7th, 2021

check_circle

Verified Customer

star star star star star

Judith crawford Lorton, VA

Patient when explaining how to set up and walked me through. Also very patient when accidentally setting off alarm.

4 years ago

check_circle

Verified Customer

star star star star star

Susan Becker Lompoc, CA

Response time is excellent and operators are very nice, and yet persistent to get a response from me.

4 years ago

check_circle

Verified Customer

star star star star star

Paul Whitbeck Oceanside, CA

They were great helping me get my mom set up with a new alert system. Timely, up front, they were great.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kathy Lehmann Spooner, WI

Easy to us after learning to test, what buttons do, etc. I'm more relaxed with it. My husband had one so knew a little about monthly checks.

4 years ago

check_circle

Verified Customer

star star star star star

Julie Stark Nashville, TN

They’ve been very responsive to my grandma and understanding when she’s accidentally trigger the alarm.

4 years ago

check_circle

Verified Customer

star star star star star

Alice Leonard Joplin, MO

People I have talked to have been very understanding and polite. And they speak slower and clearer than most people.

4 years ago

check_circle

Verified Customer

star star star star star

Joan L. Rodrigue Oakland, ME

Being a recent customer we had little things happen that cause rescue to come here without us calling them.

4 years ago

check_circle

Verified Customer

star star star star star

Scott Shufelberger Wichita, KS

Fast response time. Ease of They were very helpful in the enrollment process. Equipment came quickly.

4 years ago

check_circle

Verified Customer

star star star star star

Janet Rabuck Newburg, PA

They were able to answer all of my Husband's and I's questions and assure us this system would function for us.

4 years ago

check_circle

Verified Customer

star star star star star

Beth moore Pottstown, PA

Helpful direction when searching for the best medical alert system, rapid response in terms of delivery to the home.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Lucier Lexington, KY

Quick response to joy questions and getting the equipment to me. Easy to use and responsive tech. service. !!

4 years ago

check_circle

Verified Customer

star star star star star

Frank Hamburg, NY

They have met all expectations, response times have been very quick. Operators are very thorough when called upon

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Goodale Gilbert, SC

If i go outside home i do not want to keep up with 2 devices, i, e. One around neck and base if i need to talk with anyone. Everything needs to be on necklace or bracelet.

4 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any of our equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any additional questions, you can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Linda Rice Colorado Springs, CO

Its very easy to use. Fortunately i HAVENT NEEDED TO, BUT ON ACCIDENTAL PUSHING THE BUTTON THE PEOPLE ANSWERING THE CALL WERE EXTREMELY NICE.

4 years ago

check_circle

Verified Customer

star star star star star_border

Joyce Parker Richmond, VA

Good experience everything was explained and I’m pleased with the product the arm bracelet is a little sweaty so it can be uncomfortable

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lawrence Vidinha

My mother fell twice and the necklace didn' trigger the system. Once while lying in bed it triggered the fall detection system which was a false alarm. Zero for three is not a good average.

4 years ago Edited January 10, 2024

Reply from MobileHelp

Hi Lawrence, We received your review and we would like to apologize for the trouble you are experiencing. We would like to contact you to help resolve this issue. Our Technical Support team will be able to review the equipment with you and send any equipment replacements needed. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Lori Busch Jacksonville, FL

My dad will be sitting down watching TV or working on a puzzle and the device will go off thus sending the police. This happened four times the first week he had it.

4 years ago

Reply from MobileHelp

Hi Lori, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. And also advise on best practices for preventing false alarms when using the fall detection pendant. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jean Seemayer Oxnard, CA

Very confusing. Too many devices, I.e., GPS, Fall Detection, Help Wristband, Help Neck Lanyard and Base Station. Poor explanation in beginning of usage, about a month ago.

4 years ago

Reply from MobileHelp

Hi Jean, We received your review and we apologize if there was any confusion about the equipment. We're glad to see that you have been able to speak with our Technical Support team for assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers. Please do not hesitate to get in touch with our Technical Support team if you have any additional questions or concerns about the equipment and a representative will be happy to help. You can reach us by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Aug. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Mary P Burke Brooklandville, MD

Fortunately I have had occasion to call upon Mobile Help. I have accidentally pressed the button and the responders have been understsndingüíï

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Rochester, NY

Great phone experience. Honest. Lowest price. I fell and was outside but could hear my alarm going off upstairs.

4 years ago

check_circle

Verified Customer

star star star star star

Margaret Maguire Lansing, MI

Excellent service, patient, what they said happened, good sense of humor. Very attentive to my needs and reassuring

4 years ago

check_circle

Verified Customer

star star star star star_border

Lori O'Shea Houlton, WI

Haven't needed them to actually do anything yet. Appreciate they confirm with the "wearer", if services are needed. (My Dad continually bumps his.)

4 years ago

check_circle

Verified Customer

star star star star star

Herman Garnett Helen, GA

Have used MobileHelp with two family members and have found it to be a reliable and trusted device.

4 years ago

check_circle

Verified Customer

star star star star star

Craig Blevins Loudon, TN

Shortly after mom got it she bumped / dropped the device and she and I were called right away to see if she needed help

4 years ago

check_circle

Verified Customer

star star star star star

Linda Gardner Hartford City, IN

Helpful and courteous customer service when inquiring about the service initially and easy setup as promised.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ruth Anne Loffredo Wayne, NJ

Very happy with system except that the fall button is super-sensitive, so I don't wear in bed or in the shower and rely on wrist band instead..

4 years ago

check_circle

Verified Customer

star star star star star

Martin Amster Goodland, KS

Even though I haven't had to use the service, the response when accidentally used, the response was immediately

4 years ago

check_circle

Verified Customer

star star star star star

Dorrie Finberg Sanford, FL

They are the best! Immediate response time, helpful, caring people and tech support is the best. I highly recommend.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Bothell, WA

I still need to carry & keep track of the device, he watches are too large for my wrist. I also don't like that the device says out loud that it needs to be charged.

4 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

DONNA BARKSDALE Section, AL

not complicated....easy to understand. I haven't had to use it yet, so I don't know about response time.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sandi Oscar Pompano Beach, FL

The service has been great. It makes me feel more secure and safe. They respond to calls quickly. The staff are all knowledgeable and helpful

4 years ago

check_circle

Verified Customer

star star star star star

Daryl Pittsburgh, PA

The button was pushed by my cat. She jumps up on everything. The people who answered were very friendly and efficient

4 years ago

check_circle

Verified Customer

star star star star star

Patty Thompson West Lafayette, OH

The people in customer service could not be any more patient and helpful than the ones I worked with.

4 years ago

check_circle

Verified Customer

star star star star star

Irene Mariani Palmer, MA

Just recently had to use the service when I fell. They contacted me immediately and sent the ambulance.

4 years ago

check_circle

Verified Customer

star star star star star

Ana Maria Lopez Hercules, CA

Everytime, I call for help in understanding, how to work the device. They're VERY friendly and knowledgeable

4 years ago

check_circle

Verified Customer

star star star star star

Debbie Gagne Palmetto, FL

They seem to have all the safety bases covered. Follow up in making sure all necessary info was provided was thorough.

4 years ago

check_circle

Verified Customer

star star star star star

Audrea Tauscheck Avon Park, FL

I only used it once, but pressed my wrist button and you answered right away. The ambulance came right away.

4 years ago

check_circle

Verified Customer

star star star star star

Colleen Dublin Belden, MS

Because their products work. My dog accidentally pressed the button on the watch tonight and they called quickly.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Azzarello Olmsted Falls, OH

Always on alert.Sometimes ,my mobile device goes off {usually} by accident I will get a call immedetly

4 years ago