Name: MobileHelp
Rating: 4.6

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Verified Customer

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Linda Gardner Hartford City, IN

Helpful and courteous customer service when inquiring about the service initially and easy setup as promised.

3 years ago

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Verified Customer

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Craig Blevins Loudon, TN

Shortly after mom got it she bumped / dropped the device and she and I were called right away to see if she needed help

3 years ago

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Verified Customer

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Herman Garnett Helen, GA

Have used MobileHelp with two family members and have found it to be a reliable and trusted device.

3 years ago

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Verified Customer

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Ruth Anne Loffredo Wayne, NJ

Very happy with system except that the fall button is super-sensitive, so I don't wear in bed or in the shower and rely on wrist band instead..

3 years ago

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Verified Customer

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Martin Amster Goodland, KS

Even though I haven't had to use the service, the response when accidentally used, the response was immediately

3 years ago

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Verified Customer

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Dorrie Finberg Sanford, FL

They are the best! Immediate response time, helpful, caring people and tech support is the best. I highly recommend.

3 years ago

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Verified Customer

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Anonymous Bothell, WA

I still need to carry & keep track of the device, he watches are too large for my wrist. I also don't like that the device says out loud that it needs to be charged.

3 years ago

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to help address these concerns and advise on any equipment alternatives available. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Patty Thompson West Lafayette, OH

The people in customer service could not be any more patient and helpful than the ones I worked with.

3 years ago

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Verified Customer

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Sandi Oscar Pompano Beach, FL

The service has been great. It makes me feel more secure and safe. They respond to calls quickly. The staff are all knowledgeable and helpful

3 years ago

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Verified Customer

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Audrea Tauscheck Avon Park, FL

I only used it once, but pressed my wrist button and you answered right away. The ambulance came right away.

3 years ago

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Verified Customer

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Irene Mariani Palmer, MA

Just recently had to use the service when I fell. They contacted me immediately and sent the ambulance.

3 years ago

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Verified Customer

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DONNA BARKSDALE Section, AL

not complicated....easy to understand. I haven't had to use it yet, so I don't know about response time.

3 years ago

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Verified Customer

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Debbie Gagne Palmetto, FL

They seem to have all the safety bases covered. Follow up in making sure all necessary info was provided was thorough.

3 years ago

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Verified Customer

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Daryl Pittsburgh, PA

The button was pushed by my cat. She jumps up on everything. The people who answered were very friendly and efficient

3 years ago

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Verified Customer

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Ana Maria Lopez Hercules, CA

Everytime, I call for help in understanding, how to work the device. They're VERY friendly and knowledgeable

3 years ago

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Verified Customer

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Becky Dreuth Flushing, MI

Easy to use, staff is kind and helpful. Equipment is compact, light weight, charges well and lasts thru day or 2.

3 years ago

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Verified Customer

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Michael Azzarello Olmsted Falls, OH

Always on alert.Sometimes ,my mobile device goes off {usually} by accident I will get a call immedetly

3 years ago

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Verified Customer

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Marilyn Weinstein Boca Raton, FL

I feels safer wearing it wearing it for any emergency but forutuntely I have not been required to use it yet.

3 years ago

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Verified Customer

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Lisa Ruess Philadelphia, PA

They were kind and patient with me while I tested ALL of my devices; and test calls were answered promptly.

3 years ago

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Verified Customer

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Colleen Dublin Belden, MS

Because their products work. My dog accidentally pressed the button on the watch tonight and they called quickly.

3 years ago

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Verified Customer

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Beverly Baker Omaha, NE

they have answered all calls even when pushed by accident, and for real calls have not had to wait long for help.

3 years ago

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Verified Customer

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Donna Jurgens Beatrice, NE

The unit was very easy to set up. It gave us comfort to know if dad fell he had a way of getting help.

3 years ago

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Verified Customer

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Karen King Pembroke, MA

I feel so safe with the go anywhere system whether in my home or anywhere outside. I would recommend it to all.

3 years ago

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Verified Customer

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Barbara Davis Warren, OH

Everyone we have dealt with has been very courteous, knowledgeable, and helpful. We have no complaints.

3 years ago

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Verified Customer

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Marvella Robinson Los Angeles, CA

No contract. Quick response. When you hit the button by mistake they reply and are polite and no harm is done.

3 years ago

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Verified Customer

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Marilyn B Talbott Kalama, WA

I just don't understand why for 2 people we get 5 items. 2 necklaces, 2 watches and an extra small necklace. Plus a door hanger.

3 years ago

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Verified Customer

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James Tomasik Cordova, TN

their devices work as intended, though i have not yet needed to press the button aside from testing.

3 years ago

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Verified Customer

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Alexis Nelson Pittsburgh, PA

Reliable. I've had two occurrences where a call was placed to the monitoring service without our initiating the call.

3 years ago

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Verified Customer

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Carolyn Higgins Broken Arrow, OK

I recently accidently activated my Mobile Help and they responded very quickly. They were very kind and helpful.

3 years ago

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Verified Customer

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Debbie C Chillicothe, MO

Their customer service is excellent! From sales department to tech support to control center—awesome service!!

3 years ago

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Verified Customer

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Barb Mulder Conklin, MI

It really gives me a feeling of well being since I live alone. The only thing I'm unhappy with is the fall button sometimes goes off for no reason!

3 years ago

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Verified Customer

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Sue Hainesport, NJ

It comes with a lot of information. Like other companies the info is for similar products. It would be better to just deal with what you buy.

3 years ago

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Verified Customer

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Julia Johnson City, TN

While I haven’t needed to use my device yet, the support from customer service has been outstanding.

3 years ago

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Verified Customer

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Patricia Pacillo Melbourne, FL

Very professional and courtesy. Right on the ball when they are alerted to a fall or accidental button press

3 years ago

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Verified Customer

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Helen King-Foote Independence, MO

Customer Service is outstanding when needing any type of help I feel much safer and more confident.

3 years ago

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Verified Customer

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Marjorie Palmer Derry, NH

Haven't had it long enough to give an evaluation or need to use it; however when I've tested it, I was answered soon after.

3 years ago

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Verified Customer

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Sue Preston done by daughter Melinda Hale Newport, TN

The button has been pushed accidentally and the operator that came on was so nice and made sure all was okay.

3 years ago

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Verified Customer

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Christine L Shrewsbury, MA

It gives me a great sense of security. It was reliable to answer promptly and connect when I pushed the button

3 years ago

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Verified Customer

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Sonja Brentwood, NY

I feel safe where ever I go. Your tracking devise fits in my purse and the wrist band is on me everywhere I go.

3 years ago

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Verified Customer

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Constance Ritt Mechanicsville, VA

Fall button worked when I did fall in the yard but I needed to get to base station to let you know I was not hurt.

3 years ago

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Verified Customer

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Anonymous Tucson, AZ

i have accidently hit the fall button ( which is extremely sensitive ) and received a response within seconds

3 years ago

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Verified Customer

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Darlene Forrest Condon, OR

Very helpful with set up. Thankfully have not had to test in real situation but great peace of mind.

3 years ago

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Verified Customer

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Marise Lippa Binghamton, NY

Immediate response time to my moms she pressed the alert. My brothers & I were promptly notified individually.

3 years ago

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Verified Customer

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Richard Nicely Navarre, FL

Customer focused and professional. System is easy to set up and puts my family at ease knowing I have it.

3 years ago

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Verified Customer

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Larry Brown Kansas City, KS

The one time that my father fell they were very quick and professional in the way things were handled

3 years ago

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Verified Customer

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Marilyn Pettyjohn Olathe, KS

Customer service is very responsive when we have a question or when we accident all press the help button

3 years ago

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Verified Customer

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Charlene Herst Henderson, NV

I love all the options that came with it, including for the wrist and around my neck. I have devices in multiple rooms

3 years ago

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Verified Customer

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LaMarr Anderson Palmer, AK

Responsive quality assistance and advice in setting up an alert system for a 3rd party friend in another state

3 years ago

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Verified Customer

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Jameyanne Walch New Baltimore, MI

Customer service was really nice and explained all details. When I received my equipment is was easy to set up

3 years ago

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Verified Customer

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Susan Breitkopt North Las Vegas, NV

Answers the alert very quickly. It is very easy to use, I have to just plug it into an outlet. Do not need to use WiFi.

3 years ago