Name: MobileHelp
Rating: 4.6

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Verified Customer

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Monique Constantino

easy to resert, secure, good/clear answers from response center, bases in 2 floors.easy to wear etc....

3 years ago

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Verified Customer

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Sandra Reynolds

Even though there were false alarms, rhe company responded immediately. I feel secure. I like the travel help.

3 years ago

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Verified Customer

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Lorraine Felix

MobileHelp is easy to use, compact and convenient. I have not had an emergency, but it gives me a sense of security

3 years ago

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Verified Customer

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S. McKinny

There is always someone available to answer questions, solve any problem, and very quick to respond for help.

3 years ago

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Verified Customer

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Carol and Larry McCally

They are always so kind and helpful on the phone when we have any problems or questions that need to be answered

3 years ago

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Verified Customer

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Jule E. Miller

Because it's just great. I can test it, the person answering the call is awesome and I feel safer at home and out.

3 years ago

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Verified Customer

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Mary Fuller - the MobleHelp is for my Mother, Mary Marzke

MobileHelp Customer Service has been very supportive and helpful with my Mother's medical alert equipment

3 years ago

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Verified Customer

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Betty Blanks

The whole experience was good. Good information. Had to use it once and very glad with the response.

3 years ago

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Verified Customer

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P. Moore

Easy setup and usage. Compact mobile device when traveling as well as great customer service and convenient

3 years ago

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Verified Customer

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Nancy Rubin

Very pleasant customer service, they answer the phone immediately and have alway resolved any issue I have had.

3 years ago

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Verified Customer

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Anonymous

The whole system works perfectly. It does what it is supposed to. I like that it is consistently available and the lock box for the fire department.

3 years ago

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Verified Customer

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Anonymous

Tested it and they were very nice when they answered it. I am okay with it. Everything is going great.

3 years ago

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Verified Customer

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Sam

MobileHelp is on time and responds quickly. When I've tested it, they get back to you fast and it's very helpful.

3 years ago

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Verified Customer

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James Nelson

excellent customer service, she reviewed how often to charge device which we did not know and best way to test it.

3 years ago

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Verified Customer

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Janie Orf.

They were so helpful on the phone, offer everything my Dad needs, and they thought of all the details.

4 years ago

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Verified Customer

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Susan Blair

Elderly people use Mobile. Why can't you send paper statements? they don't know how to go on a computer! My mother's 80 and she expected a paper statement for the bill. She doesn't know how to call, go online to set up ongoing payments

4 years ago

Reply from MobileHelp

Hi Susan, We received your review and would like to contact you to further assist with your account. We do offer both paper and electronic statements and we would be happy to assist with setting up your account with the option that works best for you. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. And you can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Gayle karst

Response time when I fell was very slow. I waited a long time before someone made contact with me. If I was hurt I could have died.

4 years ago

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Verified Customer

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BARBARA NEWMAN

They're on target even I accidentally pushed my button. They were concerned if I as well as all in my home were ok.

4 years ago

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Verified Customer

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G

Support answered all the questions ad get things done right. Everything has worked out fine. I am happy with it.

4 years ago

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Verified Customer

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Barbara

It’s great. Initial set up was wonderful. I don’t have any complaints with the device. It is fine.

4 years ago

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Verified Customer

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Curtis

I don’t like that they never told me the details about what needed to be done before I got it. I didn’t know for a month that I have to take the GPS with me and I dislike doing it.

4 years ago

Reply from MobileHelp

Hi Curtis, We received your review and would like to contact you to further assist with any concerns you have about the equipment. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 19th, 2020

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Verified Customer

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Anonymous

The interaction with the company has been good. All my needs are covered. It is meeting my requirements.

4 years ago

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Verified Customer

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Hilda

If it was a little smaller, I would like it more but they answer right away and somebody right away and it is the best.

4 years ago

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Verified Customer

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C

So far everything has been great. I feel like I have someone at home with me. I am satisfied with it.

4 years ago

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Verified Customer

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Jerry

The response was immediate when I accidentally triggered it. I am very satisfied with it. It is fine.

4 years ago

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Verified Customer

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Geri

They’re right there all the time. I had only had to call one time to get it set up. Testing it was fine.

4 years ago

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Verified Customer

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Jean

It is a little too heavy to hang around my neck but it is good quality and it works. They were good when we ordered it.

4 years ago

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Verified Customer

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Debra

I like it all. I like that it is there if I need it. If you need help, it is there. There is nothing I dislike.

4 years ago

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Verified Customer

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Arleen

It serves its purpose. They call me when it is set off, so it works. The people are polite and informative.

4 years ago

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Verified Customer

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Andrea Williams

After research, it looked like the best one for my needs. Customer service so far has been excellent.

4 years ago

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Verified Customer

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Betty

ease of set-up and communication, wrist alarm is easy to wear and the mobile monitor fits nicely in a pocket

4 years ago

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Verified Customer

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Mildred Caudill

So far there has been no emergency, but we've had a couple of false alarms that were handled promptly.

4 years ago

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Verified Customer

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Michael Leeds

Top quality service at an affordable cost. The system proved invaluable (life-saving) after only 5 weeks in service!

4 years ago

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Verified Customer

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Mrs Patricia Brice

It has helped my son,He received medical help really fast about 3 weeks ago,I'm glad he had mobilehelp

4 years ago

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Verified Customer

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Becky

They are affordable, system easy to operator/set up & sales people are very good at explaining everything

4 years ago

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Verified Customer

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Penny Osman

Excellent service and affordable. I had Life Alert before and your service is worlds better. I thank you all very much.

4 years ago

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Verified Customer

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Rod Summers

They are very reliable and also very pleasant on their calls /response even if it was a false alarm.

4 years ago

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Verified Customer

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Smooch

The range is short. If I go some where, I have to remember to take the speaker with me. I had one that picked up anywhere, and all I had to do was put it on the charger.

4 years ago

Reply from MobileHelp

Hi, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to go over alternative systems that may better fit your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Anonymous

Not exceptional customer service, but it is good. The device is handy to have when I slip to help get up. It is a little too sensitive.

4 years ago

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Verified Customer

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Portery

Quick response and polite and informational. I like the variety of options for in the home and outside traveling.

4 years ago

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Verified Customer

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William

It has met all my expectations as far as being responsive. I dislike that it causes an allergy on my husband’s skin.

4 years ago

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Verified Customer

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Gina Johnson

Met all expectations. Easy to order, set up and use. All customer service reps were helpful and kind.

4 years ago

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Verified Customer

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Sharon

They really help you when you call with any question that you have. They seem to really understand your concerns.

4 years ago

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Verified Customer

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Anonymous

My mother wears it. She likes it on her wrist but not on her neck. It works the way it is supposed to when she used it.

4 years ago

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Verified Customer

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Michael

It is a good company. They are very cooperative and helpful. They get to you very quickly. I like the mobility.

4 years ago

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Verified Customer

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Mary

My main complaint is that is has to charge almost every night. Also when it went off when I hadn’t fallen, I had pressed the button without knowing, they sent the firemen, which was not great.

4 years ago

Reply from MobileHelp

Hi Mary, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? Our Technical Support team will be more than happy to go over the equipment with you. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Lorrie

It only works in my home and the immediate area. It is a little use to me if they only work here. When I feel, they did contact the police eventually to take me to the hospital.

4 years ago

Reply from MobileHelp

Hi Lorrie, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to go over alternative systems that may better fit your needs. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Roger

Technology is good. It prompt and reliable. I don’t like the limited information they could provide. Still it is a great product and great service.

4 years ago

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Verified Customer

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Rita

I bought it for an emergency and it is fine and works well. I have tested it twice and it has been satisfactory.

4 years ago

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Verified Customer

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Betty

Great service and products. The call buttons work perfectly and the representatives have all been very helpful.

4 years ago