Name: MobileHelp
Rating: 4.6

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Verified Customer

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Betty

Great service and products. The call buttons work perfectly and the representatives have all been very helpful.

4 years ago

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Verified Customer

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Geneva Radcliff

They misspelled my name. I would not sign. Someone else signed my name misspelled. They keep sending document for me to sign daily. They made me pay 3 months in advance. If I knew they would not correct my name I would not have taken it out. I don't think anyone knows what is going on

4 years ago

Reply from MobileHelp

Hi Geneva. The spelling of your name was corrected on your profile in July. It matches the same spelling that you have provided today in your review. We have not received any signature for the document that we have emailed you. No one else has signed your name. We would be happy to discuss this with you further, please give us a call at 877-827-6207.

Oct. 11th, 2020

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Verified Customer

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Thomas Wheatley Cohasset, MA

Why not! We have been with them since July 1 and they followed up on all of our questions is this enough information?!

4 years ago

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Verified Customer

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Mindi Gascho Washington, IA

When the alarm has been activated they are responsive and ensure the situation is stable before signing off.

4 years ago

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Verified Customer

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Bart Pueblo, CO

Customer support is professional and fast. It is a little pricey but I like that they had it all in one package.

4 years ago

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Verified Customer

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Julia Ellenton, FL

It's a great product. It has bit blue button to reset it. They told me how to test it. The price is right.

4 years ago

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Verified Customer

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Ave Upper Marlboro, MD

The person in customer service was excellent. Everything was done excellently. There is nothing to dislike.

4 years ago

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Verified Customer

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Jamie Senath, MO

Any time I call, I’ve been helped out. It is good for the peace of mind. It went fine when we test it.

4 years ago

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Verified Customer

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Anonymous Prospect, KY

They’ve been great. Very responsive. I lost my watch shortly after I got and they were quick to send me another one.

4 years ago

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Verified Customer

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Anonymous Seattle, WA

The device is very expensive but they are very responsive so it makes me feel safer when I am walking or I am at home.

4 years ago

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Verified Customer

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Anonymous San Antonio, TX

When I first got it, I tested it and I was able to talk to people. I get right through to them. It is convenient.

4 years ago

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Verified Customer

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Eileen Pasadena, CA

Been a customer for a couple of months and so far it has been fine. I’ve tested and there isn’t anything I dislike.

4 years ago

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Verified Customer

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Earle Montevideo, MN

Support is right on the ball. It works okay. They are very trustworthy. I dislike the black strap on my wrist.

4 years ago

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Verified Customer

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Debra Morrisville, PA

Great customer service. We like everything about the device. It is very good quality. It tests fine.

4 years ago

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Verified Customer

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Shirley Hobson Saint Paul, MN

Quick response time, easy set up. The reps I have talked with have been patient as we work at getting used to it.

4 years ago

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Verified Customer

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Annabelle LaFleur Saint Louis, MO

It feels GREAT to feel safe from falls and emergencies in my home and anywhere I go outside when an emergency occurs

4 years ago

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Verified Customer

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Barbara Viehmann Concord, NC

The product is top notch. The setup of the system is easy. The staff is knowledgeable and professional

4 years ago

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Verified Customer

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Robert Lloyd Cerritos, CA

From the start they were professional. A great price for a great service. Great equipment that has already been put to the test and passed with 100%.

4 years ago Edited January 10, 2024

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Verified Customer

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Deborah Madera, CA

Customer support listens to you but It goes off quite a bit and we can’t reset it. Also they should add something for deaf people.

4 years ago

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Verified Customer

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Jeanie Victoria, TX

Every time the button is pushed, they are on the ball. They call me and notify us about my uncle. It works right away. I like everything about it.

4 years ago

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Verified Customer

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Marilyn Werkema San Marcos, CA

MobileHelp has done its best to help me make the system reliable. The fact is, my telephone signal is probably too weak to support the system.

4 years ago

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Verified Customer

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Mary Bouchard Niles, IL

I lost my balance and fell, I received the request to make sure I was ok in a very short period of time

4 years ago

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Verified Customer

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Nola Ausburn Hayden, ID

Excellent service and dependability. Every person I have dealt with has been curteous and helpful.

4 years ago

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Verified Customer

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Anonymous Smithfield, VA

My dad has used MobileHelp twice in the past few weeks. He got the help he needed in a timely fashion.

4 years ago

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Verified Customer

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Ronald Mooresville, NC

My mom will not wear the one that goes around her neck and I don't like that because that's the only one that's the fall detector.

4 years ago

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Verified Customer

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Katherine Garden City, KS

Mobile Help is good for you. It comes in a mobile unit. They are willing to work with you. It works great.

4 years ago

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Verified Customer

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Anonymous Naches, WA

I like it. They got me the system immediately with no problems. I am very likely to recommend it to people.

4 years ago

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Verified Customer

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Dianne Zafft Watertown, SD

They immediately call both me and EMS when my mother's button signals a problem and she doesn't respond

4 years ago

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Verified Customer

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Dave Givens Baden, PA

The system was easy to set up and understand. We have not needed to use it yet but I trust it will do what we need.

4 years ago

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Verified Customer

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Mychelle Baytown, TX

The device is a little bit uncomfortable but it is high quality and the response are great but it is too expensive.

4 years ago

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Verified Customer

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Richard Naples, FL

With a couple of incidents, such as my wife falling in the garage, it is nice to have security. It works very well.

4 years ago

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Verified Customer

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Marla Philadelphia, PA

They are there when I press the button. It is nice that can hear it, it’s not quiet so that is comfortable.

4 years ago

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Verified Customer

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Maureen Wrentham, MA

It seems to work very well. Sometimes the pendant goes off when there is no reason but everything seems to be made well and they are responsive.

4 years ago

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Verified Customer

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Rose Woodbridge, VA

The pendant is too little, you can hardly see if it flashes but they are very helpful every time I have to call.

4 years ago

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Verified Customer

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Rebecca Mount Sterling, OH

Customer support answers my call. I am constantly setting it off and they call right away to see if I need help.

4 years ago

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Verified Customer

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Susan Brentwood, TN

Very convenient and very comprehensive, covers all areas. It is very efficient, the people came right away.

4 years ago

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Verified Customer

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Robert Beaumont, TX

It's compact. The fall button it pretty sensitive but it works. I have recommended them to a friend.

4 years ago

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Verified Customer

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Linda Fleming, OH

We have gotten everything that we needed. It’s been great so far. We feel secure that my mom has help if something happens.

4 years ago

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Verified Customer

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Vicky Mitchell, IN

Anytime I needed them or I accidentally hit it, they always got back with me and were very courteous.

4 years ago

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Verified Customer

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Lynn Aurora, CO

It’s for my mom. One time she broke her arm and it was very helpful for her. Everyone was nice and helpful.

4 years ago

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Verified Customer

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Melissa Martin, GA

It protects my mom and dad if they fall and it gets them medical help, that it what I like about it.

4 years ago

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Verified Customer

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Katherine Birmingham, AL

When I had to make some changes, they were willing to do it and I appreciate that. It was fine when we tested it.

4 years ago

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Verified Customer

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Cecelia Fort Walton Beach, FL

I like the wrist band because I don’t have to wear the little thing around your neck. It is heavy.

4 years ago

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Verified Customer

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Debra Grover, MO

Very happy with the service. It gives me security. When it went off, they were very prompt to answer.

4 years ago

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Verified Customer

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Anonymous Elk Grove, CA

I like the features. One time I set it odd and I was able to hear it from the bedroom to the living room.

4 years ago

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Verified Customer

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Ann Naples, FL

Makes things safe. If something happens you guys are there and are very helpful. I am happy with the equipment.

4 years ago

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Verified Customer

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Anonymous South Jordan, UT

It’s convenient. It was easy to set up for my mother in law to understand. We tested it when we got it.

4 years ago

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Verified Customer

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Ann Morganton, NC

I like knowing that it helps me all the time. I would say that the equipment is pretty good. It has been good for me.

4 years ago

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Verified Customer

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Dan West Palm Beach, FL

Great company! I am very impressed with everything they do such as its responsiveness and their customer service.

4 years ago

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Verified Customer

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Hilda Delray Beach, FL

I like everything. Everything is fine. I don’t have any problems with it except I think it is a little too expensive.

4 years ago