Name: MobileHelp
Rating: 4.6

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Verified Customer

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Teresa Gourley Bremen, GA

Like the easy set up and the lock box and the wristband. We were also referred by a current customer.

2 years ago

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Verified Customer

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Ruth Trevino Wichita, KS

Always respond quickly. So far it has been errors on my part. I believe the real thing would be expedient.

2 years ago

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Verified Customer

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Lynne Heilbron Lahaina, HI

Bigger and heavier than expected. Hangs down to my belly button. Only wear it in the shower. Sometimes the spray sets it off, as does my car seat belt.

2 years ago

Reply from MobileHelp

Hi Lynne, We received your review and we are sorry to hear about the false alarms as well as the discomfort you have been experiencing with the size of the equipment. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make that sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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herbert wright Copperas Cove, TX

I have received multiple alerts from them within minutes of an incident happening. This is fantastic...

2 years ago

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Verified Customer

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Ed Hoppe Waynesville, NC

It works. I have only had it for about 3 weeks, however, every time I tested it it works perfectly.

2 years ago

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Verified Customer

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Jane C Frankel Wexford, PA

User friendly - offers security. Would prefer a bit of a smaller "around the neck" device but it does work well.

2 years ago

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Verified Customer

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Delma Grubich Wenatchee, WA

Prompt friendly response, even when it's just tests. Equipment arrived quickly and was easy to set up!

2 years ago

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Verified Customer

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Elisabeth J Brumley Napa, CA

I am not sure that my parents are able to wear the mobile help necklace, and my father may not be able to remember what to do when he does fall or needs help

2 years ago

Reply from MobileHelp

Hi Elisabeth , We received your review and we are sorry to hear that you are uncertain with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your fathers lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Verified Customer

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Ann Marie Lane Melbourne, FL

so farno complaints have had to call for some info and also kind of messed up the weekly test a couple of times

2 years ago

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Verified Customer

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Rhonda L Kemp Fort Worth, TX

Any time I have had to contact MobileHelp they have been very helpful and pleasant to work with or talk to.

2 years ago

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Verified Customer

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Priscilla Gaertner Monroe, NC

The alarm did not work correctly. I fell and it did not respond, although it has sounded the alert numerous times when I have barely moved. They are sending me a new one which hopefully is more accurate.

2 years ago

Reply from MobileHelp

Hi Priscilla, We have received your review; we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 15th, 2022

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Verified Customer

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Ellen L Anderson Reedsport, OR

i don't have anything to compare to but when I had a false alarm the operators picked up immediately

2 years ago

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Verified Customer

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TR Anchorage, AK

Had the button two days and husband fell and used the button and help arrived. Tha k you so much. Well worth the money

2 years ago

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Verified Customer

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Ruth Ziegler Tomahawk, WI

The service rep was helpful and knowledgeable. One part of my order was missing and he sent it overnight.

2 years ago

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Verified Customer

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Duron Evans Mesa, AZ

Easy to use device and set up. My mom has set the alarm off by accident several times and they are very responsive!

2 years ago

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Verified Customer

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Elizabeth Handley Huntingdon, PA

I had problems getting my button to work and it took a few days for them to get back to me but the service dept got it back in order

2 years ago

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Verified Customer

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Helen M Johnstone Rolla, MO

I believe it does what it is supposed to do, I plan to return it after 90 days, I am much to independent to rely on this technology and EMS is poor in my area

2 years ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize if the equipment you currently have with us has not met your expectations. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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Verified Customer

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Emelise cormier Boyce, LA

Courteous representative when I initially called to inquire about Mobile Help and prompt delivery of the device

2 years ago

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Verified Customer

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Christine Cato, NY

Not good service with system. It does nothing but blink a green light. So by this being said it's not good nor usefully in my area cause it represents no service.

2 years ago

Reply from MobileHelp

Hi Christine, We received your review and we apologize for any issues you are experiencing with the signal in your area. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 8th, 2022

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Verified Customer

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Don Wood Barberton, OH

So far, all of the alerts have been false alarms, which were cleared easily/quickly. The equipment has provided peace of mind.

2 years ago

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Verified Customer

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Mary L Garland Kingsville, MD

Working well and response time is immediate. Only set off alert one time. Time will tell with respect to reliability.

2 years ago

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Verified Customer

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Linda Ohler Dennison, OH

New to the product but everyone has been very helpful, follow through has been spot on and respectful.

2 years ago

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Verified Customer

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Jay Meyer Jacksonville, FL

Prompt, courteous, and very PATIENT! Staff is knowledgeable of the product and how it can best serve the customer.

2 years ago

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Verified Customer

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Ann vonPechy Huntington, WV

The set up was easy and the help received great Thank goodness I haven't had to use the service and hope I never do but peace of mind is invaluable

2 years ago

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Verified Customer

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Melissa Hurt Pekin, IL

The alert keeps going off in the middle of the night when my mother is sleeping, detecting a fall. Thought her wearing it to bed would be a good thing.

2 years ago

Reply from MobileHelp

Hi Melissa, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. The automatic fall detection pendant can cause false alarms depending on the user's sleeping patterns if it is worn to bed. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to connect you with one of our representatives for further assistance with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Verified Customer

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John Oliver Columbus, NC

Easily installed. No crisis yet, but a couple false alarms on our part with quick and polite response.

2 years ago

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Verified Customer

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Anne Byrd Donaldson Chincoteague, VA

Easy to use and seems to be working well. Pleasant and helpful customer service. Thank you Shanae (sp?) C!

2 years ago

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Verified Customer

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dalen bressack Dickson, TN

IT WORKS!!! My last fall put me in the hospital for 5 weeks. I laid on the floor for 7 hours before someone found me. This won't happen again.

2 years ago

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Verified Customer

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Steven Burchard San Diego, CA

Seems to have the right components to be a helpful service. Proof will be if it actually works should an actual situation take place.

2 years ago

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Verified Customer

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Karen Baker Waterford, CA

Because I don't like the "black" alarm. I called and told a gentleman about this and he said they would send me a different necklace (?). This was about 3 was ago. Haven't heard anything!

2 years ago

Reply from MobileHelp

Hi Karen, We received your review and we are sorry to hear that you have not yet received the neck pendant. At MobileHelp, we pride ourselves in providing a great experience to all our customers, and we want to ensure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jun. 11th, 2022

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Verified Customer

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Joanne Franklin, WI

It was an easy understandable process to get MobileHelp set up for my Mom and to make a change 2 weeks later.

2 years ago

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Verified Customer

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Linda Aurora, IL

We haven't really needed it but we have accidently called and they ability to cancel the call is very nice.

2 years ago

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Verified Customer

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Erik Myrtle Beach, SC

The customer service reps were always super informative - friendly and helpful. That was what sold me over other brands

2 years ago

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Verified Customer

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Smith Jeanne Woodstock, GA

So far the center has been very responsive and the device is easy for my Mom to use. The key box is great!

2 years ago

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Verified Customer

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Mildred Lilly Holt, MI

it's sensitive and works. I have set it off accidentally numerous times but don't consider that much of a problem.

2 years ago

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Verified Customer

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Jeni Anchorage, AK

The device has to be charged every two days instead of the week that was advertised. So my mom has to charge it everyday and I worry that she'll forget to put it back on.

2 years ago

Reply from MobileHelp

Hi Jeni, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about this concern, a representative will be happy to help review the equipment with you and provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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Anne Seise Battle Ground, WA

Informative, product works as stated, user friendly, and asap call back when button pressed for help.

2 years ago

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Verified Customer

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David Thomas Moore Quitman, TX

brother fell in the middle of the night, this system did everything it was supposed to do, I met the EMT's at his house

2 years ago

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Verified Customer

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Else Ross Dover, DE

The people at Mobil Help have been so very helpful. And I made so many false "falls" they were never upset.

2 years ago

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Verified Customer

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Maria Jaramillo San Dimas, CA

Product works very well. It detects whenever it sounds like there has been a fall. Quick response

2 years ago

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Verified Customer

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Mary Kathy Buchanan Brownsboro, AL

When it identifies a "fall" it tells me what to do if it's not a fall. It doesn't just send help I like that.

2 years ago

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Verified Customer

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Mary Jo Roberts Quincy, IL

My alarm went off when I was driving over rough terrain. I was surprised it went off since I was so far from home!

2 years ago

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Verified Customer

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Adrienne San Leandro, CA

I feel safer wearing it, however, my gadget goes off several times a week for no reason. I can usually turn off before getting connected, but not always.

2 years ago

Reply from MobileHelp

Hi Adrienne, We received your review and we are happy to know that our coverage has been providing you with great peace of mind. We are also glad to hear that you have been staying safe and these have only been false alarms. If you have not yet had a chance to speak with our Technical Support team about these concerns, please do not hesitate to contact us for assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 13th, 2022

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Verified Customer

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Mary Ann Parks Ruston, LA

Very courteous. Easy to start using. However if I had a complaint it would be the necklace is not attractive at all.

2 years ago

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Verified Customer

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Paula Reese Akron, OH

The lady who delivers is great. So friendly. The meals are okay. I understand and they're good - for the limitations.

2 years ago

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Verified Customer

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Sharon Reigel New Bloomfield, PA

Very nice. Violet accidentally hit the button twice in one week and the response team was very nice to her.

2 years ago

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Verified Customer

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Sherry Hayes Holy Cross, IA

I have not been able to get the app on my phone for the mobile alert to work and the tracking system seems on my laptop takes a few times to find location. to

2 years ago

Reply from MobileHelp

Hi Sherry, We received your review and we apologize for any issues you have experienced accessing the online portal for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with our Technical Support team for assistance with the online portal. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 6th, 2022

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Margie Cook

My Aunt has really enjoyed it. She feels comfortable about knowing help will be there if she needs it.

2 years ago

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Verified Customer

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Barbara Johnston Cleburne, TX

I've accidentally hit the button. I didn't cancel it in time. An operator came on and verified 2 times I was ok.

2 years ago

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Verified Customer

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Robert Miller

Knowledgeable and courteous customer service, and reasonable pricing along with fast ship of equipment.

2 years ago