Name: MobileHelp
Rating: 4.6

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Verified Customer

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Earl Colorado Springs, CO

Very easy to work with. People are very knowledgeable about their product. Knowing that you can press a button and help will come is a very good feeling. It has been a pleasure working with this company. I made a good choice.

1 year ago

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Verified Customer

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Mary Hawkins Harrisonville, MO

System is complicated for my elderly mother to hear, use and understand. The company avoids false reports by utilizing a robotic call system that is difficult to understand and means that the average response time is well over a minute. Last week when she accidently called for help, after finally getting connected to the live station, we were put on hold because all of the operators were busy! It took over five minutes to get to a live person! I was told this was unusual, but it did happen! Customer service has been great to work with up until I voiced a suggestion about the confusing robotic instructions. The Tier 2 rep was rude and argumentative.

1 year ago

Reply from MobileHelp

Hi Mary, We have received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance resolving your concerns? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Ted

Seems to work . I have had a couple of false but we took care of them. I do need to complete some emergency contact numbers for you all and get that to you. bottom line I and my dog "Molly" are happy and feel safe. :-)

1 year ago

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Verified Customer

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Kathleen Corona, CA

the only problem was some of information on my husband was entered wrong and we made another call and got it corrected. Otherwise everything else was businesslike and produce so far is helpful for what it is designed for. Thank you. Kathleen Taylor and William Taylor

1 year ago

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Verified Customer

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P. Thomas Beauregard Cumberland, RI

I have difficulty with clear/concise response- I spend too much time- hence, the reason I rarely answer a survey. I did travel some miles away from my home into Connecticut and accidently activated the call button- it worked.

1 year ago

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Verified Customer

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Sandra Houma, LA

I have had the system for over a month. It was easy to set up and I have worn pendant almost all of the time. I have accidentally set off alarm 3 times, but it was very easy to cancel. I hope that I never have an emergency, but feel safe and confident knowing that I have the pendant or bracelet on.

1 year ago

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Verified Customer

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Betty Keating Saint Augustine, FL

I loved how helpful they were with all my questions, I had never had a monitor like this before, and now that I am a widow, had all kinds of questions. They answered all m of them in a manner that I could understand. Love this company!

1 year ago Edited May 15, 2023

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Verified Customer

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Darleen Scott City, KS

The guy on the phone was very helpful and not at all judgemental so it was a great experience ordering the thing. I honestly think anyone who lives along should have MobileHelp. Accidents can happen anytime to anyone not just us old people

1 year ago

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Verified Customer

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Ardella IA

Everything from ordering to set up to use of the Mobile Help device has been amazing. Living in a rural area where cell service isnt the best and without a landline, we are very pleased that Mobile Help has the ability to ensure the safety of our Mom. Mobile Help has given us the peace of mind knowing she's in good hands.

1 year ago

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Verified Customer

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Michael Russo Salem, NH

Great features for the products. The web portal makes it easy to use and to have a lot of information available and keep up to date. Customer service was very helpful and friendly. The fact that they are based in the US was one of the reasons we selected MobileHelp. There are different products available to change to as our needs change.

1 year ago

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Verified Customer

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Brian shimizu Denver, CO

I did not care for the first person I spoke with regarding a system. The second time I called to order a system, I had a pleasant experience with the person who helped me. I have called customer service several times within the first month after receiving the pendant. The service was very good each time. They were helpful and friendly. The one downside so far is that the pendant needs to be charged more often than I was originally told.

1 year ago

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Verified Customer

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Tom Sicklerville, NJ

Customer service was great in providing all the information when inquiring. I was desperate in finding a company and they were quick with delivery. Set up rep was great and patient. Alarm has gone off and their response is quick. I feel at ease now knowing my mom now has quick access to help.

1 year ago

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Verified Customer

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Pamela San Antonio, TX

I especially appreciate the pad lock on my front door so if I ever need emergency assistance, my front door won't have to be broken down. Instead, the lock can be open and a front door key is inside. Setup was easy and not complicated. What can be easier!

1 year ago

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Verified Customer

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Jonny Everett, WA

At 12:30 am, my wife fell down and I was unable to pick her up. We have no other family members living with us. In ~ 15 minutes, there were three fire/medical personnel at our home and lifted my wife up. I'm very happy we had MobileHelp.

1 year ago

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Verified Customer

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Shirley Lake Worth, FL

Mother fell outside watering her plants, hit the back of her head and blood everywhere. Her device went off T-Mobile help called me within seconds security end from our complex and 911 came resulted in a few scalp staples and cat scan. Thankfully she is ok! Mobile help your response was perfect! So happy we have you! June for S Fletcher

1 year ago

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Monica Romeoville, IL

When you call the person who is the relative or person to be called if no answer by the person who needs help please give info as to what the problem is, Otherwise the help was fine but need person calling needs to talk louder so person being called can hear them,

1 year ago

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Holly Wilmeth Fountain, CO

Excellent customer service. Had trouble with cell reception in area we wanted to use device. Customer service spent considerable amounts of time with me troubleshooting the first device and the subsequent model that was sent out. Older .odel was more compatible with cell towers in the area. Very patient and courteous!

1 year ago

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Rebecca Toledo, IA

MobileHelp has given me quite a lot of security, and confidence in my being alone in my home. I fall quite frequently, but I'm no longer afraid of falling and not getting help. I really couldn't be more pleased with the accuracy or the cost.

1 year ago

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Gregg Miller Brookfield, WI

The original sales of the first device was all wrong for my situuation. I know you fully disclosed the fall sensor is not 100 % accurate but it has already missed on fall and came on twice on times that were not falls. The worries me a bet.Your tech. people have been great and otherwise all ok. 5 accurate

1 year ago

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Lorna Henderson, NV

Your rates are very affordable to middle income families like mine. I compared your rates to other companies and for the same identical service, yours was the one I could afford to pay for my son who needs the pendant in case of emergency since he is unable to speak when he has a seizure.

1 year ago

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Zandra Winter Springs, FL

I didn't know it until a couple hours ago but it was not working .I had to call tech support and they said it don't show it was even set up right. I had to have someone else set it up and I seen them do it and heard was working. But I guess it wasn't plugged in properly .it is now working fine .thanks to a very patient tech support person

1 year ago

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Peggy College Station, TX

The personal attention and advice/suggestions are greatly appreciated. The various helpers are all well trained and knowledgeable in their various fields. I feel that their directions have helped me recover quicker. I intend to keep on doing the exercises and tasks recommended

1 year ago

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Scott Hughes Alexandria, VA

I bought this system for my mother. MobileHelp was helpful from the start! My mother has inadvertently set of the wrist pendant a couple times and the call staff is very attentive and understanding. It is easy to set up and I'm very happy with it. I 100% endorse this company!

1 year ago

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Rosemary Cleveland, OH

The staff there is very courteous and helpful. I like the fact that the pendant has the ability to notify the emergency group of I fall and that it has the ability to notify Mobile Help where I am if something happens when not at home through a GPS

1 year ago

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John Orlando, FL

This company was so helpful in making me feel at ease with my father being home alone after my mother passed away. Affordable and worth it to have peace of mind knowing of my father falls someone will be notified immediately. If The necklace detects a fall it talks to him first to see if he needs help, calls us then then 911

1 year ago

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Sue Homosassa, FL

All my calls have been false alarms due to my husband's unsteady gait, but the call was immediate from the help center. I find this reassuring that there would be immediate help if there were a fall while I (wife) am away from the house.

1 year ago

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Carol Wisconsin Dells, WI

So far I am very pleased. Customer service is excellent. The equipment is nice and easy to use. Testing the system is easy and goes through each time I try. I have not had to use it for an emergency, so hard to predict, but I feel pretty confident that it will work as expected.

1 year ago

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Gladys (client), Kim (neighbor) Benton Harbor, MI

My hearing impaired neighbor was never able to hear the response team talk to her through the device. She fell and was trapped between a wall and her tub. Another neighbor and I found her 5 hours after her fall. She was wearing her MobileHelp neck fob that detects a fall. I called MobileHelp to inquire if a fall was registered. They said she fell at 9:47 am and declined help. That can not be true because whenever i was with her testing the device she couldn't hear what was being said by the MobileHelp employee. I was assuming they would send the ambulance if they could not understand what was happening on my neighbors end. I was to be the next person they called, I wasn't. Very disappointing!!!

1 year ago

Reply from MobileHelp

Hi Kim, We received your review and we are sorry to hear about this recent fall. We certainly hope that Gladys was not injured, and is able to recover quickly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators will err on the side of caution and contact local authorities when there is no response after an alert is received. An alert will also be cancelled upon the user's request if there is no emergency. We will be happy to look into this incident for you. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Feb. 3rd, 2023

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Clayton Wayne, NE

Like that the pendant is small and I hardly notice I'm wearing it. I like that I can weekly check to make sure it's working properly. It's so easy to check. I like that it has a GPS so that my location will be available if I need help and can't vocalize.

1 year ago

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Joseph Reston, VA

It appears to be working well, and I feel very comfortable having it. The fall protection seems almost too sensitive. If it flops slightly as I pull it out from under a shirt or jacket to be outside the clothes, it sometimes goes off. Also the low power seems to have gone off two times at about 5 A.M. If it actually is about to fail, that's fine, but if it is low but not failing I would prefer it go off at a more reasonable hour.

1 year ago

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Karen Birdsall Novi, MI

I chose MobileHelp because it does not require a landline, but works off Wifi. In my mother's rural area that was important. Also I needed fall detection for her and she loves the little wristband, which is so much less conspicuous than a necklace.

1 year ago

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sue roden Glouster, OH

This device gives me and my friends peace of mine. It is light weight and hangs around my neck with a breakaway cord. It does have a long charge and I put it on the charger every 3rd night for my peace of mind. I'm out and about in the community without the fear of falling and not getting help when I need it.

1 year ago

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Molly Moo

I am loving the GPS unit. It fits nicely between the "Girls" so it is always within reach. When I dress for bed I put on the bracelet. Always connected and feeling very secure. And it is half the cost of Life Alert system with GPS. And every piece is waterproof. No worries about dropping it into water.

1 year ago

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Joy Healey Ann Arbor, MI

Chris was very helpful in explaining Mobile Help to me. He was very thorough with all aspects of the program. I am looking forward to setting up my equipment and the relationship with Mobile Help. A friend recommended Mobile Help to me and I am very grateful to her.

3 years ago

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Patricia Madden

Prompt, courteous, helpful response to all my questions. Equipment was easy to set up. Test call assured me that all components were operating remarkably well. I feel much safer and secure now that I have this system installed in my home.

4 years ago

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Davron

If you have a loved one that is handicap or elderly. Even if they stay with you or alone. This device works perfect. One day I had a long day at work. I couldn't hear my phone when my mom called for help. She hit the button withing minutes help arrived. Faster than I would even if I would've heard my phone.

4 years ago

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Cheryl

My mom's alarm went off and her neighbor and I both got calls about it. I'm an hour away so I'm second. They responded with emergency response and they used the key _Ÿ”‘ lock to get it. Neighbor said they did a thorough search looking for her. He was impressed with what he saw.

4 years ago

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Kathy Haiker Grand Haven, MI

We have been a customer for almost a year. They are incredibly responsive and easy to work with when you are an active customer. Mom recently had a stroke and now is in Hospice care. So I called to cancel. They told me they won’t cancel until the equipment is returned and gave me the address to send it to. I packaged it up, took it to UPS and that afternoon started getting fall detect calls from them. I told them what was going on and the only thing they could do is put a 12 hour hold on contacting 911. I called Customer Service, finally got a supervisor who told me she took care of the problem. Not even back at Mom’s side 1/2 hour and received another call for fall detection. I finally called 911 and explained the problem and to not waste their resources. Unfortunately they have to go when called. Just didn’t want them breaking down my door since we are all at Hospice. Then this morning at 4:28 am my phone rang. I thought it was hospice telling me Mom passed. Nope it’s MobileHelp asking if I need help. When I said no she said she saw the note that the service had been cancelled but called anyway. She put another 12 hour hold on it. Really? My Mom is dying and I’m having to deal with this? I really liked Mobile Help up to this point but the last few days has been a nightmare.

4 years ago

Reply from MobileHelp

Hi Kathy,

We are very sorry to hear about your experience, as this is not typical with MobileHelp. After your initial call regarding the equipment being still active while in transit, the equipment should have been deactivated by Technical Support. We truly apologize for any inconvenience you experienced during this difficult time.

Kind Regards,

MobileHelp

Jan. 8th, 2020

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Mickey Mechanicsville, VA

I can't say enough good things about MobileHelp. Their customer service is excellent and so is their product. MobileHelp saved my 90 year old mother's life. She also lost her wristband and they replaced it without charge. Keep up the great work Mobile Help!

4 years ago

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Nance Nicholls Davenport, WA

The representative I spoke with was very polite and helpfu. He answered all my questsions and explained their systems very well. I did choose not to aswitch at this tie due to the cost of the system that I wanted to equal the one I already use.

5 years ago

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Bernard Goldstein

The written material enticed me to buy. The first phone interaction with a salesperson was very positive. He carefully worked through the options and made a convincing sales pitch for the one I chose. I got a follow up phone call that night which asked for my address, which I had given, but apparently needed an apartment number - which was unnecessary. A few days later I received a very obnoxious call from someone who insisted that I had not bought the phone even though I had, and wanted to sell it to me. Unfortunately my daughter in NYCity was suddenly hospitalized and it took a while to straighten things out. Since then I seem to get called to finish off the information at just the wrong times.. So my two pieces of advice is to have better communication among your sales reps, and to schedule the phone call with me

5 years ago

Reply from MobileHelp

Dear Bernard,

We are sorry to hear about your experience, however, it doesn't appear you are a customer of ours. We don't sell phones, but rather a personal emergency response system. If you are interested in one of our systems, we would love to speak to you. Please contact 800-916-3067.

Best Regards,

MobileHelp

Jun. 17th, 2019

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Susan Wright Austin, MN

I was impressed with MobileHelp as it seemed to answer all my needs and concerns. I have only accidently pressed my button once and grabbed the instructions as the operator came on the line. I was embarrassed to have mistakenly pushed my button, but the operator was very understanding and just wanted to verify that we didn't have an emergency.

5 years ago

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Robert Macher

My initial response was completely positive. The representative was pleasant and extremely knowledgeable about product. I was impressed by the benefit that mobile help has, because mobile help is the manufacturer of equipment and is therefore able to give a much more competitive price, Then other providers of this type of medical device.

5 years ago

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Leighton Weddle Albany, OR

The person I spoke to was super helpful and not pushy at all. He answered all my questions and asked me good questions to determine the best fit for my dad. We just got the system set up, connected and tested yesterday and we're happy with everything and expecting a great service. Very happy with the cost compared to other services.

5 years ago

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Pleased Daughter

This product is easy to setup and use. It is giving both me and my mother confidence that she can continue to live on her own and know that help is a moment away, if needed. The company listened to what I needed and I believe provided me with what I was looking for.

5 years ago

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Concerned daughter-law

System is easy to use & customer service is great! I put in an inquiry when my father-in-law was in the hospital & got a call back immediately. The system was sent to us within 2 days at our request for no extra charge so that he could have it the day he came home. This was very important to us because he lives alone.

5 years ago

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Mrs. Wilson Wynnewood, PA

I was pleasantly surprised at the great help I received re. my tv which was not working. The tech immediately tested and told me to call verizon (my server) and it was resolved. I didn't need a new tv thanks to honest help from your company. Thank you so much.

5 years ago

Reply from MobileHelp

Mrs. Wilson,

We believe you may be reviewing the wrong company. We do not have service with Verizon or Televisions. We are an emergency response system company.

Sincerely,

MobileHelp

Dec. 12th, 2018

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Doris Jonesborough, TN

I have not had reason to use it yet. What I really like is the GPS capability. I was told due to coverage in all 50 states, if I was visiting out-of-state, went to a mall and fell down in the mall, they would know EXACTLY where I was down to what store I was in or in front of. Help would immediately be there.

5 years ago

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E Shiffman West Palm Beach, FL

Promises, promises, too bad they aren't kept. I received my Mobile Help devices several months ago. Fortunately, I have not had to use the system so I cannot tell you anything about it, however I can tell you that their advertising sales promise is disappointing. A friend recommended Mobile Help, I provided that information upon sign up, and two additional times since my friend is entitled to a $25 gift card based on her recommendation. My friend still has not received her gift card, and on my last call I was told they didn't have any record of her referral....so now she waits until Dec 3rd, and who know if she will even get it. If not, I am going to look for another company.

6 years ago

Reply from MobileHelp

Hello,

We are sorry to hear about the your concerns regarding the gift card. The referral was submitted and was sent to your friend in a plain white envelope from card member services. If you need any further assistance, please contact Customer Care at 877-827-6207.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Joyce kinney

I have been a member one year plus. I am extremely satisfied with this system. Response time is immediate, even if you accidentally hit the button. Also when traveling, I notify them where and how long I will be gone. I truly appreciate the safety and peace of mind. Recommend this system. Thank you for being there for me.

6 years ago