Name: MobileHelp
Rating: 4.6

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Verified Customer

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Phil Few Heyburn, ID

I haven't had to use it yet, but they are very responsive when I call in to check on the devices. They were very helpful.

6 years ago

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Verified Customer

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Anonymous Stow, OH

My daughter is the one that decided I should have one and she did some research before getting it. I haven't really had to use it, but when I had to contact customer service they were very rude. I've also given up on wearing the one that automatically detects your fall because it keeps going off.

6 years ago

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Verified Customer

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Barbara Fick Lakeland,FL

The only device I have is the one that I hang around my neck and I think it works ok. I haven't had to use it yet though.

6 years ago

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Verified Customer

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M Tubac, AZ

Great in emergency if you need help. This is a must if you live in a rural home where there are very few people living nearby. By

7 years ago

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Verified Customer

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richardgraydonfriend@yahoo.com Eugene, OR

electrical contact charging problems with the portable base station with its charger. I've found it uncharged several times when I was ready to leave home with it.

7 years ago

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Verified Customer

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satisfied customer. San Francisco, CA

It's satisfactory and easy to assemble and use. It delivers what it describes to do for the customer as a safeguard in an emergency like falling down when nobody is around and there is help with just a push on the buttom.

7 years ago

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Verified Customer

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Ken Tucson, AZ

Trouble free for the time I have had it. I have not had any problem with it at all. I have not been required to use any of the service up to now.

7 years ago

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Verified Customer

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Lee1523 Chicago, IL

Nice system but base unit seems large.Hard to find the best location for this unit if have a two story house and not in the same room to hear the responder

7 years ago

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Verified Customer

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Carol bagel Cambridge, MA

Security, peace of mind. Operates anywhere and is small and compact. We cancelled another service that operated only in the house.

7 years ago

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Verified Customer

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Mable Maitland, FL

They were very helpful and very kind! I feel a little safer being alone now, and it's just been a very positive experience.

7 years ago

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Verified Customer

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Esther Franklin, WI

It's really comfortable to wear, and their agents are very good. I think all senior citizens should have their own medical alert system.

7 years ago

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Verified Customer

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Dan Paso Robles, CA

I like the whole setup. It's ideal and well designed. It gives me a sense of security, plus, the representatives were very helpful.

7 years ago

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Verified Customer

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David&Linda Monticello, IN

Customer support's been helpful so far. Any defective equipment I received was quickly replaced. I now feel more comfortable when my parents are alone.

7 years ago

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Verified Customer

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Bob Oakland City, IN

They have really experienced agents with them. Plus, They're very helpful, and they answered all my questions. Everything was positive.

7 years ago

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Verified Customer

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Anonymous Winston, GA

I had a really good bond with the representative I spoke to. I haven't had to use the service just yet, but it makes me feel secure.

7 years ago

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Verified Customer

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Dave&Audrey Williamsburg, VA

We haven't had the system for long, but it definitely makes us feel safe. My wife uses it because she has mobility problems, and the little experience we have with it has been positive so far.

7 years ago

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Verified Customer

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James Milwaukee, WI

The bracelet is a little too sensitive. I've set it off when I was just putting it on. Now, every time I'm about to put it on, I pray it doesn't go off. Besides that, the people I spoke to were all very courteous and helpful.

7 years ago

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Verified Customer

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Betty Three Rivers, CA

I purchased it for myself because sometimes I'm kind of unsteady on my feet, and I'm just using it as a precaution. The device goes off when it shouldn't, and it happens frequently, but besides that, it's made me feel safer.

7 years ago

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Verified Customer

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Sylvia Cupertino, CA

We weren't aware that you need to carry card deck sized package with you all the time, and that it needs charging and so forth, so we're thinking of returning it. It's a little more complicated product than we expected. The people We've spoken to have been very helpful and so forth, but I think it's not going to be useful for us.

7 years ago

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Verified Customer

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Peggie Palm Desert, CA

They're wonderful! I feel great with the system, and their agents are excellent. I wear the watch and everything has been very positive.

7 years ago

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Verified Customer

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Chainey Hampton, VA

The representatives I spoke to were very nice. They took care of everything and I just wear the device around my neck every day. It goes off sometimes when I'm taking it off, but besides that, it's been really nice.

7 years ago

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Verified Customer

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Vicki

So far, everything has worked just fine. I've talked to a few representatives already, and They're great! They help in any way they can.

7 years ago

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Verified Customer

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John

Everything's perfect, and I'm just glad I have Mobile Help. We haven't had to use it yet, but They've been very professional when I've called.

7 years ago

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Verified Customer

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Jeanne Albertville, AL

At this point, having Mobile Help has been a very positive experience, They helped me set up the system and all, so it's been great!

7 years ago

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Verified Customer

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Larry Warner Robins, GA

So far, I've only had to test it, and the people I speak to are good. Now I know that there's a possibility that if anything happened, I could get help/

7 years ago

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Verified Customer

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Constance Farmington, MI

My mother just wears it in case she falls, and I now feel like she has a way to contact me if something happens to her. Besides, their agents did a fine job helping me out.

7 years ago

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Verified Customer

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April and Ross Fresno, CA

Everyone that I spoke with was very helpful, knowledgeable and professional. The system seems to be doing just what they said it would do.

7 years ago

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Verified Customer

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Anonymous Spokane, WA

As the caretaker of an elderly person, I can say that They've offered an excellent customer service, and we feel very comfortable having Mobile Help.

7 years ago

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Verified Customer

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Randy Mooresville, NC

Everything has been a great experience so far. I feel safer, and although I haven't used it yet, I liked that their people are very informative.

7 years ago

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Verified Customer

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Corrine Miami, FL

It's given me a little more security, especially when I'm out driving. I'm still a new customer, but I can say that They've been very courteous and nice to me.

7 years ago

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Verified Customer

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Mickey Bethesda, MD

Everything's been good so far. Their representatives were very helpful, and although the person that uses it hasn't had an emergency, she wears it all the time.

7 years ago

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Verified Customer

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WL Bristol, IN

So far, it's all been a very positive experience, although We've had it for a short period. We spoke to some very kind and courteous people.

7 years ago

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Verified Customer

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Rose Long Beach, NY

They've been very good, exceptionally good I'd rather say. I definitely feel safer, and everything with them has been great.

7 years ago

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Verified Customer

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Steven Longmont, CO

I haven't had a chance to use the system, but I've spoken to their representatives, and They've been pretty helpful. The device itself works pretty well, and I've even triggered a few false alarms, but it's all been good.

7 years ago

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Verified Customer

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Taletha Longview, WA

It's a fine service to me. Fortunately I haven't fallen down lately, but I have the button with me at all times, just in case.

7 years ago

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Verified Customer

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Keith Cocoa, FL

Have concerns about false notifications. When person monitoring system responds to false notification (even though I greatly appreciate the contact) it scares the consumer.

7 years ago

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Verified Customer

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James Florence, SC

They have performed exactly as they said they would and if we need them again, I am confident they will be there for us.

7 years ago

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Verified Customer

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Jeannie Monterey, CA

The representatives and technicians are always polite, knowledgeable and courteous. My mothers devices are very reliable and works!

7 years ago

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Verified Customer

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Theresa Jeffersonville, IN

Great service; easy to follow instructions for setup; very friendly customer service reps; makes me feel comforted to leave my Mom alone.

7 years ago

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Verified Customer

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Margaret Los Angeles, CA

Responsive to the customer, are understanding if alarm is accidentally tripped and are willing to answer questions with patience and professionalism.

7 years ago

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Verified Customer

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Judith Visalia, CA

because I can wear my wrist band all the time and just forget about it. When I leave, I take the gps. At night I simply alarm the house. Easy breezy

7 years ago

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Verified Customer

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FloraBeth San Jose, CA

They are available 24 hours and are always helpful. Everyone I have talked answers my questions with all the patience needed to reassure me.

7 years ago

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Verified Customer

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Klara

I had a test few weeks ago.The phone ringed 5 times. They told me I am on Pico, but Pico Blvd is very long and I was in the Collage running track from Pico Blvd.4:30A.M.

7 years ago

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Verified Customer

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Sharon Barre, VT

When I tested the system for the second time the call was unable to get through but it got through enough for them to call me on my landline to be sure I was OK

7 years ago

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Verified Customer

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Coleen

Very good customer service and support. Friendly and helpful staff. The equipment is easy to use and the buttons are large which is good for older customers.

7 years ago

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Verified Customer

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Jacque Arlington, TX

I think your whole situation is confusing particularly for an old person. One company to pay and another to provide service. Life is hard enough for us. Please don't complicate things for us. Seems like I'm getting double billed. Others gave expressed same.

7 years ago

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Verified Customer

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Fred Woodside, NY

Could not rate it a 10 because,thankfully,have not actually had to make use of the service,but I believe they are the most comprehensive service available !!!

7 years ago

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Verified Customer

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Janet Columbia, MD

There needs to be a way to shut off the call if it is placed by accident. It takes too long for a call to be answered. The representatives are all very nice and helpful.

7 years ago

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Verified Customer

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Barbara Chandler, TX

I haven't had to call for help yet. When I have called to test my system the response has been very good except for one time I didn't feel comfortable the the representative.

7 years ago

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Verified Customer

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Ann Albuquerque, NM

They are right here calling even when I mistakenly touch the pendant. Very thank ful I have this because I do live alone

7 years ago