Name: MobileHelp
Rating: 4.6

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Verified Customer

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Beverly Halpin Sarasota, FL

When I'm left alone, Mobile Help is security for me and my husband that I'll be okay. So far, I don't think I've had to use it though.

8 years ago

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Verified Customer

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MF Cape Canaveral, FL

My kids decided I should get one after my daughter in law did some research. It's very good because I feel safer when I'm going somewhere alone.

8 years ago

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Verified Customer

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Sharon Chapa Copenhagen, NY

I have issues because of a disability, so I got Mobile Help. It was very easy to set up and get started. Haven't had any problems.

8 years ago

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Verified Customer

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Martha Hurley Birmingham, AL

I decided to get Mobile Help after I had been falling and after I did a lot of research. So far, I have been pretty satisfied. I haven't had any problems thus far.

8 years ago

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Verified Customer

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RS Carmichael, CA

Before I got Mobile Help, I was relying on a cell phone. That became unreliable because I've had several falls. Everything has been very good. Definitely a 9/10.

8 years ago

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Verified Customer

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Danny Tenhoff Minneapolis, MN

After doing some research, I purchased the one that allows me to go out and about. It has been really good and very easy to use!

8 years ago

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Verified Customer

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John Curtis Chandler, AZ

I've been very satisfied with the service. There's only been one occasion when they didn't respond and it was an equipment breakdown.

8 years ago

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Verified Customer

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MH Fort Lauderdale, FL

I'm very satisfied with Mobile Help because every time I have a question or any problem they respond without hesitation.

8 years ago

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Verified Customer

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Kenneth Clausen Poplar, WI

My balance isn't as good as it used to be, so I wear it all the time. I haven't had to use it, but I have tested it a few times and it works fine.

8 years ago

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Verified Customer

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Carol & Charles Cordova Gilbert, AZ

I have fallen eight times in one year, so it was time to get a system. They company is very good because they call back immediately.

8 years ago

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Verified Customer

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Suzanne Word San Antonio, TX

My system was making calls for help when I had not personally done so. Mobile Help was very good to exchange the units for me, and I have had no trouble since.

8 years ago

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June

1 year ago

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Sharon Denver, CO

Customer service is great! Both the sales rep and the tech support folks were extremely helpful, answered all my questions and gave me some good tips and pointers. The unit that has fall detection is a bit clunky and takes some getting used to. If you are a small person, I recommend getting the adjustable lanyard. The standard one hangs down to my bellybutton and swings around a lot, which gave me some false fall detection alarms.

1 year ago

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Wanda Gulfport, MS

My husband passed away Nov. 2023 after 50 years of marriage. A fall is what caused his death. So my sons wanted me to get a fall monitor for myself. It makes me feel a lot more secure. I have not fallen as of this time, but have bumped the monitor and got immediate response. I highly recommend.

1 year ago

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Amy Fisher

The lock box on the front porch is such a great feature and the learning curve is not bad at all. I feel so much better knowing that my mom, who lives alone at 85, would be taken care of in case of a fall. Everyone has been so incredibly helpful

1 year ago

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Jack

Mobile Help definitely works well. Our problem with it is getting adjusted to using it without setting it off when living our daily (or nightly) routines. We seem to accidentally press buttons. We need to find ways not to set it up so that we won't have the EMT's show up at 4 am and our son receives a phone call just because one of us rolls over in bed. We are adjusting and our family feels comfortable knowing that it really does work and we are safe.

1 year ago

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Meg Miller Meridian, ID

My mother (101 yrs young) is having a hard time adjusting to having people showing up in the middle of the night for no reason. Wish I had done this when she was younger and it wouldn’t be so confusing. Thanks to all the kind people that I spoken to at Mobile help.

1 year ago

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Shannon Owendale, MI

All of the representatives are friendly and knowledgeable and helped me with the problem I had. I thought I had lost my pendant because the clasp came undone and it fell off I found it two weeks later on the floor of my car the representative sent 2 knew ones. Thank you for your help.

2 years ago

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Teresa Holden Kernersville, NC

the set up was easy with the assistance of support , Thankfully I have not had to use it for falling. I have set it off accidently but it is easy to stop the alarm for assistance. Im glad I have it just in case I need help.

2 years ago

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Brenda New York, NY

I really like the service. They are quick to respond to the devices dropping on the floor or accidentally hitting the device. I have been fortunate that I have not fallen but only had false alarms. Every time they are very quick to respond and connect with me. I would highly recommend this company.

2 years ago

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Virginia Sheridan Vienna, 9

The system is easy to set up and use. Luckily, my mom hasn't needed it yet for emergencies, but she accidentally pushed the button and the efficient call centre responded immediately and would not hang up until they were sure that Mom was actually safe. This system is giving our family peace of mind!!

2 years ago

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Maureen McCarthy Brooklyn, NY

My mom dropped the unit once and bent over quickly once -- both times it triggered a check in on the device -- we were happy that it is so responsive. Customer service is good -- she has called the help line with questions a number of times.

2 years ago

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Brian North Las Vegas, NV

MobileHelp provided a no pressure quote for their products. All staff I have interacted with have been professional and responsive. MobileHelp patiently assisted with set up of the new device and ensured that everything was working properly.

2 years ago

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Albert Honolulu, HI

Mobilehelp has proven to be the best thing ever for us! They provide the greatest safety, service and absolute peace of mind for us knowing that Mobilehelp has our back when medical assistance is of utmost necessity! Thank you Mobilehelp for being their for us! Amazing service!

2 years ago

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Dale Marquette, MI

Even though my dog will set off the alarm when he crawls all over my husband, your assistance was right there. I had to make a change to the code in the lock box and it was very easy to do, with your assistance. Great service!

2 years ago

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Hazel Huntley Rockledge, FL

I liked that MobileHelp notified the family right away even though it was not an emergency in changing my mother-in-law accidentally drop the necklace after checking with her MobileHelp immediately called thank you so very much.

2 years ago

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Joyce San Diego, CA

I have been using the medical alert for almost a month now. The unit arrived quickly, and it was so easy to set up. The customer service reps were very courteous in helping me set up my account. The monthly service charge was very affordable. I would recommend highly.

2 years ago

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Verified Customer

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Betty T. Smith Pearl City, HI

I have not had it connected long enough to rate it. I had a delivery problem. I asked how it would be delivered and was told it would be delivered by US mail - not UPS or FedEx. Since I was on vacation I gave the address of the Post Office mail box which was NOT, I explained , the actual house address that needed to be used for UPS or FedEx. I was assured the box would come via US Mail. My vacation home is in the country, one mile down a pvt road from the stand of mailboxes. The box containing the unit did not come by US Mail. It was delivered by (can’t recall) either UPS or FedEx who LEFT the package at either the GATE of an unoccupied house or on the front porch of said house. . Problem is they were not at home for over a month. Had the package been delivered to the mail box, I would have gotten it. This, not knowing exactly when it arrived, which is why I explained it needed to come via mail. Bottom Line - finally my cousins returned to their cottage and luckily found the box and delivered it to me bi finally got it set up today. I feel I lost at a minimum of one month’s coverage. Can you arrange for my start date to be the date I actually booked up the unit?

2 years ago

Reply from MobileHelp

Hi Betty, We received your review and we apologize for the issues you have experienced with the delivery. Our Customer Service team will be happy to help resolve any issues and apply any needed adjustments to the billing. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 15th, 2023

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Verified Customer

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Emlyn Tucson, AZ

Every time I put my device on the charger or just take the lanyard off my neck, I need to be very careful not to set off the alarm. So far, all of my alarms have been accidental, but the responce to hold the button in if a false alarm, was immediate. Excellent Co.

2 years ago

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Verified Customer

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Susan Kalamazoo, MI

We are blessed that we have not needed MobileHelp for any emergency at this point but it gives us great peace of mind to have it. A couple of times an alert was triggered unintentionally. We were pleased that it was quite simple to clear the alert.

2 years ago

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Verified Customer

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Merle Roxbury, MA

Happy with the service so far. Feel better having the service as I have a lot of stairs and was always worried about falling and no one knowing for a few days. My kids call just about every day, but sometimes I am out or napping, so I don’t always get the call. With Mobil Help I feel like I have someone with me all the time just incase.

2 years ago

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Verified Customer

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SL Cleary Orlando, FL

We haven’t had any emergency situations so far, but knowing help is there lets us rest easier. The app and services, so far, work as advertised. I’m rating some items below 4 instead of 5 because we’ve been lucky not to have had a need for emergency response.

2 years ago

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Verified Customer

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Betty

Dislike the size of the device that hold my help button. WAs automatically mailed to me with NO information to choose from. I have hit this large button accidentally three times and the response from team members has been swift. It has is difficult for me to respond instantly because my phone is not always instantly easy to reach and I need texts because I don’t hear welll.

2 years ago

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Verified Customer

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Indira Plymouth, MA

We’ve hit the button a couple of times by accident and someone from Mobile Help reached out to make sure my dad was OK. Also, he just recently pressed the button because of a medical issue and Mobile Help sent the EMTs right away as well as reach out to me. So far this has been a great tool to make sure my dad is not really alone.

2 years ago

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Verified Customer

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Earl Colorado Springs, CO

Very easy to work with. People are very knowledgeable about their product. Knowing that you can press a button and help will come is a very good feeling. It has been a pleasure working with this company. I made a good choice.

2 years ago

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Verified Customer

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Mary Hawkins Harrisonville, MO

System is complicated for my elderly mother to hear, use and understand. The company avoids false reports by utilizing a robotic call system that is difficult to understand and means that the average response time is well over a minute. Last week when she accidently called for help, after finally getting connected to the live station, we were put on hold because all of the operators were busy! It took over five minutes to get to a live person! I was told this was unusual, but it did happen! Customer service has been great to work with up until I voiced a suggestion about the confusing robotic instructions. The Tier 2 rep was rude and argumentative.

2 years ago

Reply from MobileHelp

Hi Mary, We have received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance resolving your concerns? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Ted

Seems to work . I have had a couple of false but we took care of them. I do need to complete some emergency contact numbers for you all and get that to you. bottom line I and my dog "Molly" are happy and feel safe. :-)

2 years ago

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Verified Customer

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Kathleen Corona, CA

the only problem was some of information on my husband was entered wrong and we made another call and got it corrected. Otherwise everything else was businesslike and produce so far is helpful for what it is designed for. Thank you. Kathleen Taylor and William Taylor

2 years ago

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Verified Customer

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P. Thomas Beauregard Cumberland, RI

I have difficulty with clear/concise response- I spend too much time- hence, the reason I rarely answer a survey. I did travel some miles away from my home into Connecticut and accidently activated the call button- it worked.

2 years ago

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Verified Customer

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Sandra Houma, LA

I have had the system for over a month. It was easy to set up and I have worn pendant almost all of the time. I have accidentally set off alarm 3 times, but it was very easy to cancel. I hope that I never have an emergency, but feel safe and confident knowing that I have the pendant or bracelet on.

2 years ago

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Verified Customer

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Betty Keating Saint Augustine, FL

I loved how helpful they were with all my questions, I had never had a monitor like this before, and now that I am a widow, had all kinds of questions. They answered all m of them in a manner that I could understand. Love this company!

2 years ago Edited May 15, 2023

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Verified Customer

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Darleen Scott City, KS

The guy on the phone was very helpful and not at all judgemental so it was a great experience ordering the thing. I honestly think anyone who lives along should have MobileHelp. Accidents can happen anytime to anyone not just us old people

2 years ago

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Verified Customer

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Ardella IA

Everything from ordering to set up to use of the Mobile Help device has been amazing. Living in a rural area where cell service isnt the best and without a landline, we are very pleased that Mobile Help has the ability to ensure the safety of our Mom. Mobile Help has given us the peace of mind knowing she's in good hands.

2 years ago

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Verified Customer

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Michael Russo Salem, NH

Great features for the products. The web portal makes it easy to use and to have a lot of information available and keep up to date. Customer service was very helpful and friendly. The fact that they are based in the US was one of the reasons we selected MobileHelp. There are different products available to change to as our needs change.

2 years ago

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Verified Customer

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Brian shimizu Denver, CO

I did not care for the first person I spoke with regarding a system. The second time I called to order a system, I had a pleasant experience with the person who helped me. I have called customer service several times within the first month after receiving the pendant. The service was very good each time. They were helpful and friendly. The one downside so far is that the pendant needs to be charged more often than I was originally told.

2 years ago

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Verified Customer

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Tom Sicklerville, NJ

Customer service was great in providing all the information when inquiring. I was desperate in finding a company and they were quick with delivery. Set up rep was great and patient. Alarm has gone off and their response is quick. I feel at ease now knowing my mom now has quick access to help.

2 years ago

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Verified Customer

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Pamela San Antonio, TX

I especially appreciate the pad lock on my front door so if I ever need emergency assistance, my front door won't have to be broken down. Instead, the lock can be open and a front door key is inside. Setup was easy and not complicated. What can be easier!

2 years ago

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Verified Customer

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Jonny Everett, WA

At 12:30 am, my wife fell down and I was unable to pick her up. We have no other family members living with us. In ~ 15 minutes, there were three fire/medical personnel at our home and lifted my wife up. I'm very happy we had MobileHelp.

2 years ago

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Verified Customer

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Shirley Lake Worth, FL

Mother fell outside watering her plants, hit the back of her head and blood everywhere. Her device went off T-Mobile help called me within seconds security end from our complex and 911 came resulted in a few scalp staples and cat scan. Thankfully she is ok! Mobile help your response was perfect! So happy we have you! June for S Fletcher

2 years ago

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Monica Romeoville, IL

When you call the person who is the relative or person to be called if no answer by the person who needs help please give info as to what the problem is, Otherwise the help was fine but need person calling needs to talk louder so person being called can hear them,

2 years ago