Name: MobileHelp
Rating: 4.6

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Verified Customer

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Victoria Sacramento, CA

Mom feels safer, she’s set it off a few times& you have been very nice about the false alarm thank you

2 years ago

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Verified Customer

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Bonny Good Hope, GA

Quick service is great. It's a little bulky, but that's to be expected I guess. I wear it as a necklace.

2 years ago

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Verified Customer

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Karen Stuart, FL

I liked that my original equipment was tested and replaced when I complained about how long it took to reach a person

2 years ago

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Verified Customer

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Timothy Hipp Brandenburg, KY

Very nice, professional and prompt responses. The only downside is every time she moves the wrong way it goes off.

2 years ago

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Verified Customer

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Barbara Myrtle Beach, SC

The fact that it works in the house and outside. Also that it is just one item. No base station or wrist item.

2 years ago

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Verified Customer

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Caregiver West Hills, CA

This is a great, complete system. However, it is a bit bulky to wear around the neck. It would be great if it were smaller and weighed less.

2 years ago

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Verified Customer

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Ingar Houston, TX

It works. But too well! Went off when going through TSA for a flight. Couldn’t turn the darn thing off. Need more instructions 😖

2 years ago

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Verified Customer

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Vernell Lancaster, CA

I am a new customer and what I can say is that The staff is very courteous, knowledgeable of the services and helpful

2 years ago

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Verified Customer

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Bradley Milpitas, CA

I feel so much safer having it. I'm back to going for walks in the park again. it has changed my life for the better.

2 years ago

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Thomas North Bergen, NJ

I love the fall sensitivity, that is my main concern. I do not like how frequently I have to charge the unit compared to the previous company I was with.

2 years ago

Reply from MobileHelp

Hi Thomas, We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team about this concern, please give them a call. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Verified Customer

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Janet Whitney, TX

contact is fast if you need help.easy to cancel a false alarm. everyone i have spoke to have been very helpful

2 years ago

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Verified Customer

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Alan Charlotte, NC

So far, so good. Seem to respond quickly when we test the system. Have had no emergencies yet. Thank God for that.

2 years ago

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Verified Customer

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Barbara Davenport, IA

My problem was solved easily! A different set up was all I needed for the One Step plan to work better for me.

2 years ago

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Verified Customer

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Jean Jacksonville, FL

I LOVE the peace of mind my medical alert gives me. Response is super fast. I feel safe living alone

2 years ago

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Verified Customer

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Anette Rochester, NY

Everything is working fine now that things are all here it took almost 3 weeks of sending stuff back and forth

2 years ago

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Verified Customer

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Glenda Miami, FL

I feel much safer now that I have it. Very easy to set up and use. I really like the fact it has GPS.

2 years ago

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Deborah Erie, PA

unit is far too sensitive. It would go off with no touch. I left it at home once and came home the red light was blinking. I had an embarrassing experience when I was in a store. The unit went off and I couldn't cancel it. I was saying 'cancel alert' which was ignored. I was getting looks from customers. I am discontinuing this service.

2 years ago

Reply from MobileHelp

Hi Deborah, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

May. 18th, 2023

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Verified Customer

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Susan Harke Orangevale, CA

Good program and product support. No more to say

2 years ago Edited January 10, 2024

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Sharon Linjala Missoula, MT

Fortunately, my husband hasn't had to use his alert necklace, but it's a compact unit that he doesn't mind wearing.

3 years ago

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Verified Customer

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Beverly Maher New York, NY

It went off accidentally a few days ago and it took over five minutes for someone to answer and that's unacceptable they said all the lines were busy or some thing if I needed immediate help I could die by the time the answer so I'm not so happy with it

3 years ago

Reply from MobileHelp

Hi Beverly, We have received your review; we are glad to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience you have experienced with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on and help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 3rd, 2022

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Verified Customer

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Carrie Brainard Palestine, WV

They are extremely patient with my mother when she accidentally hits the button. Love that it can tell us where she is

3 years ago

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Verified Customer

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Jeannette Clayman Randolph, MA

The agent I spoke with was very helpful and informative. We purchased the mobile device and so far so GOOD!

3 years ago

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Verified Customer

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No

So far it has worked on the one occasion where my Mom had a minor fall. It detected the fall and sent messages to the people we designated.

3 years ago

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Verified Customer

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Charles B. Wright Cypress, TX

The unit is paid for a year but, need some encouragement to activate the unit. It would be good for one's time to start when their unit goes online with the home office ?

3 years ago

Reply from MobileHelp

Hi Charles, We received your review and we apologize for the issues you are experiencing with the setup. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 26th, 2022

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Verified Customer

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Retta Kidwell Bucyrus, OH

Very reliable, great customer service, give me piece of mind knowing my brother will receive help in an emergency

3 years ago

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Verified Customer

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Patti Guillaume

It is a great set up!! I am POA for my Mother. This system is perfect for our needs. Highly recommend it!!

3 years ago

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Verified Customer

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Vinnie Poughkeepsie, NY

Haven't had to use it yet but the one time I accidentally pressed the button the response was immediate.

3 years ago

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Verified Customer

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LB Astoria, NY

I know my dad has a great service to help him and help myself and sister and family who live out of state

3 years ago

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Verified Customer

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R Bean Brooklyn, CT

Customer service was great when I set up for my elderly parents. It was easy, affordable and so far it has been great.

3 years ago

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Verified Customer

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Jacaline Grimes Sacramento, CA

Exceptionally easy to order, set up and use. My 97 yr old father feels much safer alone with this on.

3 years ago

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Verified Customer

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Kim M Carson Tucson, AZ

It is easy to use and offers my mother a voice in the middle of the night in case anything happens to her.

3 years ago

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Teresa Gourley Bremen, GA

Like the easy set up and the lock box and the wristband. We were also referred by a current customer.

3 years ago

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Verified Customer

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Judi Stark Ojus, FL

Have just started using but feel safer and was impressed with Albert who explained everything to me.

3 years ago

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Verified Customer

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Cheryl Flynn Belle Plaine, MN

My dad dropped his pendant and they called him right away. That made me feel safe, knowing he's got help right away!

3 years ago

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Verified Customer

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Ruth Trevino Wichita, KS

Always respond quickly. So far it has been errors on my part. I believe the real thing would be expedient.

3 years ago

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Verified Customer

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Lynne Heilbron Lahaina, HI

Bigger and heavier than expected. Hangs down to my belly button. Only wear it in the shower. Sometimes the spray sets it off, as does my car seat belt.

3 years ago

Reply from MobileHelp

Hi Lynne, We received your review and we are sorry to hear about the false alarms as well as the discomfort you have been experiencing with the size of the equipment. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make that sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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herbert wright Copperas Cove, TX

I have received multiple alerts from them within minutes of an incident happening. This is fantastic...

3 years ago

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Verified Customer

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Ed Hoppe Waynesville, NC

It works. I have only had it for about 3 weeks, however, every time I tested it it works perfectly.

3 years ago

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Verified Customer

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Jane C Frankel Wexford, PA

User friendly - offers security. Would prefer a bit of a smaller "around the neck" device but it does work well.

3 years ago

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Verified Customer

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Delma Grubich Wenatchee, WA

Prompt friendly response, even when it's just tests. Equipment arrived quickly and was easy to set up!

3 years ago

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Verified Customer

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Elisabeth J Brumley Napa, CA

I am not sure that my parents are able to wear the mobile help necklace, and my father may not be able to remember what to do when he does fall or needs help

3 years ago

Reply from MobileHelp

Hi Elisabeth , We received your review and we are sorry to hear that you are uncertain with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your fathers lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Verified Customer

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Ann Marie Lane Melbourne, FL

so farno complaints have had to call for some info and also kind of messed up the weekly test a couple of times

3 years ago

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Verified Customer

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Rhonda L Kemp Fort Worth, TX

Any time I have had to contact MobileHelp they have been very helpful and pleasant to work with or talk to.

3 years ago

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Verified Customer

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Priscilla Gaertner Monroe, NC

The alarm did not work correctly. I fell and it did not respond, although it has sounded the alert numerous times when I have barely moved. They are sending me a new one which hopefully is more accurate.

3 years ago

Reply from MobileHelp

Hi Priscilla, We have received your review; we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Sep. 15th, 2022

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Ellen L Anderson Reedsport, OR

i don't have anything to compare to but when I had a false alarm the operators picked up immediately

3 years ago

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TR Anchorage, AK

Had the button two days and husband fell and used the button and help arrived. Tha k you so much. Well worth the money

3 years ago

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Verified Customer

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Duron Evans Mesa, AZ

Easy to use device and set up. My mom has set the alarm off by accident several times and they are very responsive!

3 years ago

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Verified Customer

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Ruth Ziegler Tomahawk, WI

The service rep was helpful and knowledgeable. One part of my order was missing and he sent it overnight.

3 years ago

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Verified Customer

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Elizabeth Handley Huntingdon, PA

I had problems getting my button to work and it took a few days for them to get back to me but the service dept got it back in order

3 years ago

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Verified Customer

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Helen M Johnstone Rolla, MO

I believe it does what it is supposed to do, I plan to return it after 90 days, I am much to independent to rely on this technology and EMS is poor in my area

3 years ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize if the equipment you currently have with us has not met your expectations. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022