Name: MobileHelp
Rating: 4.6

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Harold Miller

I have been using Mobile Help for about six years. They are excellent. If you ever have problems with equipment, they replace really fast. My wrist piece (looks like a watch) I have knocked it apart twice. They mail me a new one---and a spare---at no cost-----immediately. I would highly recommend them.

7 years ago

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Bernice Boigon Encino, CA

I'm 92 years old, and have needed help from Mobile Help a few times. Each time, their response time has been so fast. and so caring. Help arrived in minutes and they quickly determined what services I needed and proceeded to provide it as quickly as possible. I would not ever again be without this wonderful service

7 years ago

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Hani lipp

I have been using Mobile Help for several years, for my 102 year old aunt in Pennsylvania, and got my 47 year old daughter who has multiple Sclerosis, in Massachusetts. We have all been very pleased with the services provided, prompt response and caring customer service.

7 years ago

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Sondra Chatwell Casper, WY

I thought I had lost my mobile unit while shopping. When I called thinking I'd have to buy a replacement. The person helping me just took the information and told me where to go pick it up. No replacement needed What a relief.

7 years ago

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Ann Hajicek

I resisted getting any type of "panic button", because I was "too young "--I'm not; I'm 77. Friends encouraged me because I live in a 3 story home and live alone. I often drive to and from St. louis area by myself. Now that I have MobileHelp, I M NEVER WITHOUT IT. I am more at peace knowing I can be in instant contact.

7 years ago

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N P

My mother has had the Mobile Help service for over one year now and we have been very satisfied with it. All the equipment works as advertised. The staff responds promptly to any alarm, calls me and calls 911. My mother has the Mobile Help Duo and the fall detector.

7 years ago

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Joan DiChristina Sherrill, NY

All aspects of the Mobile Help device, as advertised were met. The set up, use of the product and payment were clearly explained and understood. The device provides comfort whether in residence or miles away. Thankfully, I have not had to make use of it yet!

7 years ago

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Katie S Duke

I have been very content with my MobilHelp devise. I keep it on for most of the time because I am by myself during the day and in the past I have fallen. It also makes me more aware of what I am doing so I am more careful in what I do. I feel safer because of it. Thank you for the service, Katie S Duke

7 years ago

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DANIEL SEARS

My overall experience has been totally satisfactory. One observation Is the leather belt unit case becomes unserviceable annually. A ballistic nylon case might be a better choice. Regardless you replace unserviceable items without hassle

7 years ago

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Deana Duquesne El Paso, TX

My mum uses MobileHelp. She & I both are reassured that if she needs it, she can press that button & get help ASAP. The team at MobileHelp has been quite helpful & answered any questions we've had. We highly recommend MobileHelp!

7 years ago

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Neil Tippens Cleveland, GA

This is one of the best services being offered on the market today. They answer the calls quickly and they are very knowledgeable about our situation. Testing of the equipment is very simple. The price for equipment and support is excellent.

7 years ago

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Dolly Emory

My mother has had this system for over 2 years. It lessens the worry we have about her needing emergency help and not being able to reach a neighbor or family member. She has used it 3 times and each time, responseven has been fantastic. The remote feature is also great. The company is a pleasure to deal with.

7 years ago

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Doris Davis Hobbs, NM

When I subscribed to this service, I had no idea that I would ever really need it. However. I suddenly became very weak and felt that I was going to pass out. Within no time at all help was here. In fact, I don't know how they got here so fast. That one experience was worth it's weight in gold.

7 years ago

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Pat Deland, FL

I have never had to use the service for an emergency, but I wear my device everywhere. every test has been excellent and the one time I called accidentally the service was spot on. I feel so much more comfortable - and safer - having the safety net of Mobilehelp, at home, but more especially when I am traveling by myself.

7 years ago

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Carole Beaudin

Very quick response so far I have not used this for actual medical help (thank God) accidentally set my gps mobile help button by accident but sometimes it happens but then I am assured it is working because I always forget to do a test.

7 years ago

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Jack Singleton Deland, FL

I have had the produict for five months and have yet to call for service. I'm 92 years old and still reasonably active and it gives me confidence to travel outside of the home, knowing that help is just a click away. I'll rate the service after the first use. for nowit's a 10. Jack Singleton

7 years ago

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Barbara Buckham Doylestown, PA

I have not had to use the service; but several times have depressed button accidentally and the response is immediate. I was upon purchase of Mobile; impressed with all of the information they required to prevent any slipups; if and when they were contacted. I have no fear the response will be immediate and I will be taken care of.

7 years ago

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Lorraine Mankato, MN

Peace of mind using the MobileHelp Call system is a huge understatement, the call system and the portable GPS system work wonderfully. Each and every time that help has been requested it has been answered quickly, professionally and efficiently dispatched.

7 years ago

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Walter F Biadasz

i rate Mobile Help a 10+ in all categories'. i have come to rely on this system entirely and in the absence of wearing a necktie, it had become my necktie. i have used the system twice and it has responded to my expectations. i wouldn't be without it. i don't like to think about having to live without it.

7 years ago

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BJ Jurgensen

Very pleased and very much appreciate the personal contacts with Reps when I have called for needed information and advice. One friend whom I recommended MobileHelp has also expressed to me how pleased she is with the service given to her.

8 years ago

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Anna Mae Ahring Haines City, FL

I have had it for 1 1/2 yrs and love the security ofr being able to get help if I need it. I was putting groceries in my trunk and leaned against the cart and set it off and didn't realize until I got home and the police came to my door asking if I was OK> It is great to know they will check on a person like that. I have had falls before with broken hip-leg and spent time recouping in a nursing home now I am able to be at my own home and I turned 92 in Oct.

8 years ago

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Christin Gerges

MobileHelp has been a fantastic addition to my life! They are a reliable and professional company that provides every customer with the most exceptional service. The Tech Support and Customer Support teams are so friendly and helpful. The system works great and I can't imagine being without it!

8 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

8 years ago

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Ben S. Aiea, HI

I got this system for my dad. The MobileHelp rep was very professional and helpful. My dad ordered the Duo system as he is very active and he now has emergency coverage wherever he goes. I did extensive research and MobileHelp really does offer the most system for your money. Very happy with every aspect of this product.

8 years ago

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Jeff Hilton

I bought MobileHelp for my 83 year old mother. She was, at first,, hesitant to use it. Now she takes her pendant and her mobile device with her and leaves her cell phone at home. I did a ton of research and they really are the best value for the dollar. Great product and great people.

8 years ago

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Barbara B. Delray Beach, FL

I purchased MobilHelp for my Mom. Customer Service was super and they worked with me to get the right system. My Mom is active so the fact she can use in anywhere is great. We liked that you could select, who would be called if help was required and we added the fall button so the call for help is automatic.

8 years ago

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Fredi Z FL

Fantastic system - easy to use. The person I spoke to was very helpful, explained how to set up the system, (it was so easy). My sons are happy as I listed them as emergency contacts. I am wearing the fall button and the one time I fell I was connected to the emergency service very quickly.

8 years ago

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Barb S Boca Raton, FL

I am very pleased with MobileHelp's Duo system. I purchased it for my father and it was easy to set up. My dad is more comfortable knowing he can easily connect for help. He is also using the fall button which I think is very important.

8 years ago

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Star Phoenix, AZ

Fortunately, I have not had to actually use the service. But, MobileHelp has been very prompt in notifying me if there is a low battery, etc. and replacing items that need replacing. You can always talk with a person!! Thank you for your service!

8 years ago

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Verified Customer

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Pamela

The pendant is real sensitive. You really have to watch how you move

4 months ago

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Verified Customer

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Patti

It is with me when I am home and I can push the button if I need some help.

6 months ago

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Verified Customer

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Amy

Received text message after initial testing of device. Mom tested system again and no text received.

6 months ago

Reply from MobileHelp

Hi Amy, We received your review and we apologize for any inconvenience. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. They are able to review the account and correct any issues regarding the text messages received. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2024

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Verified Customer

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Christy Pursell

I have ease of mind when I leave my mother-in-law home alone.

6 months ago

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Verified Customer

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Gerard

Fast response to dropped phone call - -dropped by mistake- good!

6 months ago

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Verified Customer

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Tina

Easy set up Quick response Fall detection for piece of mind

6 months ago

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Verified Customer

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Clarence

Have not needed for actual falls or needs to determine really how it works

6 months ago

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Verified Customer

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jim Lilla

Love it. Easy to use, control and understand. Best there is

6 months ago Edited April 22, 2024

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Verified Customer

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Bill

I like the Customer Service. Always helpful and never a long wait. Great Job

6 months ago

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Verified Customer

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Edward

Excellent equipment, easy set-up instructions, and outstanding customer support

7 months ago

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Verified Customer

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Jackie Brown

I needed to use it within 5 days of receipt. The response time was amazing.

7 months ago

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Verified Customer

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Sharen

That even if the button gets accidentally pushed I get an immediate response.

7 months ago

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Verified Customer

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Carole

Never had to use it.I like the price.Like it will work anyplace in my home.

7 months ago

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Verified Customer

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Robert

It is so easy to get everything set up and the cost is just right.

7 months ago

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Verified Customer

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Nancy Gibson

Overall satisfied. Seems it detects falls sometimes when their hasn't been a fall

7 months ago

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Verified Customer

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Wesley

Don't have to buy equipmment. Reasonable cost and fall detection.

7 months ago

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Verified Customer

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Nancy Wilmington, DE

Excellent in all features and have already recommended it to a friend

8 months ago

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Verified Customer

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Diane Amarillo, TX

I’m so confused. It came with a watch, but no charger. How do I know if it’s working or if it needs charging?

8 months ago

Reply from MobileHelp

Hi Diane, We received your review and we apologize for any confusion with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 13th, 2024

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Verified Customer

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Darlene Appleton, WI

Easy to use. I hit the button by mistake, and they responded within a minute.

8 months ago

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Verified Customer

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Karen Irapuato, GUA

Prompt service, quick alerts, everything works as expected! Thx!!

8 months ago

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Verified Customer

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Lou Blue Dallas, PA

TOO many false fall detection alerts. If I am outside, away from the base station, the alert could go to my family or emergency services.

8 months ago

Reply from MobileHelp

Hi Lou, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We also offer different systems based on your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Please do not hesitate to contact us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024