Name: MobileHelp
Rating: 4.6

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Verified Customer

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James Milwaukee, WI

The bracelet is a little too sensitive. I've set it off when I was just putting it on. Now, every time I'm about to put it on, I pray it doesn't go off. Besides that, the people I spoke to were all very courteous and helpful.

9 years ago

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Verified Customer

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Betty Three Rivers, CA

I purchased it for myself because sometimes I'm kind of unsteady on my feet, and I'm just using it as a precaution. The device goes off when it shouldn't, and it happens frequently, but besides that, it's made me feel safer.

9 years ago

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Verified Customer

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Sylvia Cupertino, CA

We weren't aware that you need to carry card deck sized package with you all the time, and that it needs charging and so forth, so we're thinking of returning it. It's a little more complicated product than we expected. The people We've spoken to have been very helpful and so forth, but I think it's not going to be useful for us.

9 years ago

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Verified Customer

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Peggie Palm Desert, CA

They're wonderful! I feel great with the system, and their agents are excellent. I wear the watch and everything has been very positive.

9 years ago

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Verified Customer

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John

Everything's perfect, and I'm just glad I have Mobile Help. We haven't had to use it yet, but They've been very professional when I've called.

9 years ago

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Verified Customer

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Vicki

So far, everything has worked just fine. I've talked to a few representatives already, and They're great! They help in any way they can.

9 years ago

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Verified Customer

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Chainey Hampton, VA

The representatives I spoke to were very nice. They took care of everything and I just wear the device around my neck every day. It goes off sometimes when I'm taking it off, but besides that, it's been really nice.

9 years ago

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Verified Customer

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Jeanne Albertville, AL

At this point, having Mobile Help has been a very positive experience, They helped me set up the system and all, so it's been great!

9 years ago

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Verified Customer

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Larry Warner Robins, GA

So far, I've only had to test it, and the people I speak to are good. Now I know that there's a possibility that if anything happened, I could get help/

9 years ago

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Verified Customer

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Constance Farmington, MI

My mother just wears it in case she falls, and I now feel like she has a way to contact me if something happens to her. Besides, their agents did a fine job helping me out.

9 years ago

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Verified Customer

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April and Ross Fresno, CA

Everyone that I spoke with was very helpful, knowledgeable and professional. The system seems to be doing just what they said it would do.

9 years ago

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Verified Customer

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Randy Mooresville, NC

Everything has been a great experience so far. I feel safer, and although I haven't used it yet, I liked that their people are very informative.

9 years ago

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Verified Customer

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Anonymous Spokane, WA

As the caretaker of an elderly person, I can say that They've offered an excellent customer service, and we feel very comfortable having Mobile Help.

9 years ago

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Verified Customer

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Corrine Miami, FL

It's given me a little more security, especially when I'm out driving. I'm still a new customer, but I can say that They've been very courteous and nice to me.

9 years ago

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Verified Customer

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Mickey Bethesda, MD

Everything's been good so far. Their representatives were very helpful, and although the person that uses it hasn't had an emergency, she wears it all the time.

9 years ago

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Verified Customer

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WL Bristol, IN

So far, it's all been a very positive experience, although We've had it for a short period. We spoke to some very kind and courteous people.

9 years ago

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Verified Customer

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Rose Long Beach, NY

They've been very good, exceptionally good I'd rather say. I definitely feel safer, and everything with them has been great.

9 years ago

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Verified Customer

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Steven Longmont, CO

I haven't had a chance to use the system, but I've spoken to their representatives, and They've been pretty helpful. The device itself works pretty well, and I've even triggered a few false alarms, but it's all been good.

9 years ago

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Verified Customer

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Taletha Longview, WA

It's a fine service to me. Fortunately I haven't fallen down lately, but I have the button with me at all times, just in case.

9 years ago

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Verified Customer

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James Florence, SC

They have performed exactly as they said they would and if we need them again, I am confident they will be there for us.

9 years ago

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Verified Customer

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Keith Cocoa, FL

Have concerns about false notifications. When person monitoring system responds to false notification (even though I greatly appreciate the contact) it scares the consumer.

9 years ago

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Verified Customer

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Theresa Jeffersonville, IN

Great service; easy to follow instructions for setup; very friendly customer service reps; makes me feel comforted to leave my Mom alone.

9 years ago

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Verified Customer

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Margaret Los Angeles, CA

Responsive to the customer, are understanding if alarm is accidentally tripped and are willing to answer questions with patience and professionalism.

9 years ago

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Verified Customer

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Jeannie Monterey, CA

The representatives and technicians are always polite, knowledgeable and courteous. My mothers devices are very reliable and works!

9 years ago

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Verified Customer

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Klara

I had a test few weeks ago.The phone ringed 5 times. They told me I am on Pico, but Pico Blvd is very long and I was in the Collage running track from Pico Blvd.4:30A.M.

9 years ago

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Verified Customer

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FloraBeth San Jose, CA

They are available 24 hours and are always helpful. Everyone I have talked answers my questions with all the patience needed to reassure me.

9 years ago

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Verified Customer

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Judith Visalia, CA

because I can wear my wrist band all the time and just forget about it. When I leave, I take the gps. At night I simply alarm the house. Easy breezy

9 years ago

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Verified Customer

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Sharon Barre, VT

When I tested the system for the second time the call was unable to get through but it got through enough for them to call me on my landline to be sure I was OK

9 years ago

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Verified Customer

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Fred Woodside, NY

Could not rate it a 10 because,thankfully,have not actually had to make use of the service,but I believe they are the most comprehensive service available !!!

9 years ago

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Verified Customer

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Ann Albuquerque, NM

They are right here calling even when I mistakenly touch the pendant. Very thank ful I have this because I do live alone

9 years ago

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Verified Customer

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Coleen

Very good customer service and support. Friendly and helpful staff. The equipment is easy to use and the buttons are large which is good for older customers.

9 years ago

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Verified Customer

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Billy&Louise Austin, TX

I would rate higher but sometimes they don't answer the page instantly but there is sometimes a 30 second or more delay. I'm assuming this is only because of the high call volume on the 1st of the month

9 years ago

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Verified Customer

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Janet Columbia, MD

There needs to be a way to shut off the call if it is placed by accident. It takes too long for a call to be answered. The representatives are all very nice and helpful.

9 years ago

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Verified Customer

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Barbara Chandler, TX

I haven't had to call for help yet. When I have called to test my system the response has been very good except for one time I didn't feel comfortable the the representative.

9 years ago

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Verified Customer

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Jacque Arlington, TX

I think your whole situation is confusing particularly for an old person. One company to pay and another to provide service. Life is hard enough for us. Please don't complicate things for us. Seems like I'm getting double billed. Others gave expressed same.

9 years ago

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Verified Customer

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Pat Ohagan Fort Myers, FL

The sales team was unbelievably great, and the service has been fantastic! I would recommend it to anybody; their customer service is excellent.

9 years ago

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Verified Customer

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Roger and Kim Mier St Johnsbury, VT

Setting up the equipment was easy. Plus, the representatives were very helpful when I installed it. They've been very nice.

9 years ago

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Verified Customer

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Sue Watkins Nicoma Park, OK

I'm satisfied with the service so far. It's easy to use, however, the wrist band they sent me broke, so I haven't been able to use it.

9 years ago

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Verified Customer

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Michele Towne Beverly Hills, CA

I think the service has been excellent. Everything has been going good, and the sales team has been pretty good with answering questions.

9 years ago

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Verified Customer

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Randi Van Leer Marana, AZ

So far, it's been working fine. Their sales team has been excellent, and the system was very easy to set up. We did it pretty quickly, and I'm just happy with the product.

9 years ago

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Verified Customer

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Sue Cline Waukee, IA

It's easy to install the system, and their people are good. I haven't had to use the service yet, but I'm overall satisfied with it.

9 years ago

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Verified Customer

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Judith Faidiga Painesville, OH

It was very simple to set up, plus, it's worked just fine. On top of that, everybody was very professional; the system is working great!

9 years ago

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Verified Customer

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LK Hummelstown, PA

It's been great! Their representatives did a good job; they're very professional. Plus, installing the system was simple and straightforward.

9 years ago

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Verified Customer

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BB Myrtle Creek, OR

The service has been excellent, and so has the sales team. I purchased the Mobile Unit, and the base station. It was actually very easy to setup and use.

9 years ago

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Verified Customer

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Margaret Wright Commack, NY

I've been falling and they got me the system which I have and I'm using and it's very good, it's very effective. I give them an A+.

9 years ago

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Verified Customer

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William Stewart Rockville, MD

I heard about MobileHelp from an online search and looking at their ratings. I had several falls and decided I needed something. The equipment is satisfactory.

9 years ago

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Verified Customer

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Carla Dearth Branson, MO

So far, the service has been really good. Their agents were good as well; very informative. It's been a very positive experience.

9 years ago

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Verified Customer

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Anonymous Norfolk, NE

My wife passed away, and I work outside, so I needed something for protection. I haven't had to use it, but it's satisfactory so far. Every time I tested the system, it seemed to operate correctly. On top of that, their representatives were very helpful.

9 years ago

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Verified Customer

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Rosemarie Mundy Palm Coast, FL

I feel safe having it with me. I got the system that works at home and away from home as well. Their people was very nice, and it was easy to setup and use.

9 years ago

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Verified Customer

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Josephine Destasio Stuart, FL

Going out a lot at my age could be a little risky, so I figured a service like this could keep me safe. I'm not really sure what devices my son bought for me, but it goes around my neck, and it has a charger. Either way, I don't like the system. It's been an average experience.

9 years ago