Name: MobileHelp
Rating: 4.6

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Verified Customer

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Michael Logan Cleveland, OH

They were the first company that called me back when I was looking for a service. I like the unit that you carry better than the one that goes around the neck. That one looks kind of cheap.

7 years ago

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Verified Customer

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Dave from Winter Haven, Florida

It works. I dropped my device and they came to my home but I didn't that I had and the fire truck , ambulance and police were there.

7 years ago

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Verified Customer

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Diane H

I like the fact that I can carry it anywhere from the shower to my walks outside. I feel safer knowing I am always connected to help.

7 years ago

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Verified Customer

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Myrna

people seem to be very knowlegable in there job. Haven't had an emergence yet; but 1 acedent on button that brought an emediat responce.

7 years ago

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Verified Customer

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Joan Ward Kalispell, MT

I've only had it for about a month but they've been very good every time I call them. I wear it all the time, except at night time when I go to bed.

7 years ago

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Verified Customer

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Malena Harper Katy, TX

I had seen their advertisement on TV so much that I decided to get it. I'm glad to have it because I can just push the button anytime I need help.

7 years ago

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Verified Customer

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Jim And Jackie Henry Aberdeen, WA

So far it has been good. I picked it because it covers you everywhere, especially when you're in a remote area. I also like the fact that it's independent of the phone line.

7 years ago

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Verified Customer

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James And Donna Bourdages Cortland, IL

The only reason why we bought it was the price of the thing. Overall it's ok but when I tested it thought their reaction time was kind of slow.

7 years ago

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Anonymous Delray Beach, FL

They were not exactly what I was looking for. They have too many devices. I was looking for one thing that could do whatever I wanted it to do, like take showers with it or take it anywhere, but they don't do that. There are other companies out there that do what I want, plus, they do it for less money.

7 years ago

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Verified Customer

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Orville Heimer Dousman, WI

They have good service. I carry the medical alert button in my pocket when I go far away in my car. I also have the one around my neck when I leave. It makes me feel safer.

7 years ago

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Verified Customer

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Jim Lanfear Whitehall, NY

I picked them based on their advertisements. Every time I call them they are very polite. Whenever I test it, everything seems to work ok.

7 years ago

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Verified Customer

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Otis Malone

I'd seen it on TV and decided to get it. It just seemed like something that I would enjoy to have and that could help me.

7 years ago

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Terry Brigman

Everything seems to be working really well. The only thing is that they were supposed to send me a lock box but they didn't do it.

7 years ago

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Verified Customer

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Helen Place

My daughter got it for me because I live alone. I've only had it for about a month, I wear the necklace. It makes me feel more secure.

7 years ago

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Verified Customer

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Norma Mullon

I picked it because it had GPS and the features that I was looking for. Customer support has been good; I haven't had any problems with them.

7 years ago

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Verified Customer

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Albert Halls

My son decided to get this for me. I haven't had to use it but I've had a couple of accidents pushing the button. They have responded well to those.

7 years ago

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Verified Customer

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jeanne R. Malenfant

I haven't had the device long enough to give accurate rating. I think it's too sensitive-recorded fall twice - no fall.

7 years ago

Reply from MobileHelp

Jeanne,

Thank you for your review! We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact technical support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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The best mobile medical alert device that I have found.

It's a device that my elderly mother uses. She wears the device and takes the mobile unit with her when she leaves the house.

7 years ago

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Verified Customer

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Anna Sloan Vienna, MO

I haven't been a customer for too long. I got it in the first place because I live alone but I still go places and drive. This one was better for me since I don't have to stay at home all the time.

7 years ago

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Verified Customer

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Rosa Leon Phoenix, AZ

I had heard a lot about them and thought it would be great to have in case of an emergency. It's a pretty valuable service.

7 years ago

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Verified Customer

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Lena Leach Essex, MD

All the magazines that I read said they were the best ones. They have treated me well over the phone so far, but I haven't received the equipment yet.

7 years ago

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Verified Customer

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Caroll Hoose Mancelona, MI

This is for my mother in law, she wears the necklace all the time. It's doing pretty well and they do a good job with the calls.

7 years ago

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Verified Customer

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Carl R Yochum Sebring, FL

I picked it after reading their advertisement on the back of a magazine. The lady that I talked to when I ordered it was very helpful.

7 years ago

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Verified Customer

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Bill Stonecipher East Syracuse, NY

We tried other services and were not satisfied with them, so we switched. Everybody has been very courteous and helpful.

7 years ago

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Verified Customer

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Jaisun Martinea Boerne, TX

So far I'm completely satisfied. Customer support gave me all the information that I needed and I have quite a few options with just one device.

7 years ago

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Verified Customer

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Eleanor Roberts Buffalo, NY

We picked it for my wife because she falls quite a lot. This can provide service both outside and inside our home, so it works anywhere. It does its job.

7 years ago

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Verified Customer

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Delores Emmons

Their customer service people were very nice and helpful when I talked to them. The unit is a good quality product and it's very convenient.

7 years ago

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Verified Customer

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Sean O'Connor Sunnyvale, CA

My wife bought it for me because I have Parkinson's. I wear it every day in case I fall. It worked nicely when I fell, I got a quick response.

7 years ago

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Verified Customer

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David Bryant

I haven't had to use it yet, but I take my device with me when I go out somewhere. I put it in my pocket when I leave. I think it's a good thing that I have it.

7 years ago

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Verified Customer

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Pamela Smith Greenville, SC

I most appreciate the great customer service, the easy installation of the machine, and the care they provide. They were very well-trained.

7 years ago

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Verified Customer

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Roy Allen Tempe, AZ

I knew several people that had this, so I went with it. It seems to be a reliable company and the device works nationwide.

7 years ago

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Verified Customer

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Julia Cleaver Jensen Beach, FL

I picked it mainly because it is waterproof, so I can use it in the bathroom while I shower. My daughter tried calling them when she had a question, but no one was available to answer.

7 years ago

Reply from MobileHelp

Dear Julia,

Thank you for your feedback. We are sorry we were not available when your daughter called. Customer Care can be reached at 877-827-6207, M-F 8am-8pm EST & Sat 9am-6pm EST.

Best Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Helen Perry Thomas Harris

I saw it on television and thought I'd give it a try. They have been very caring so far and explained everything about how things worked.

7 years ago

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Verified Customer

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Kay Bliss

Just talking to the salesperson on the phone was enough for me. He was very professional and explained everything I needed to know.

7 years ago

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Verified Customer

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Thomas A Manning

I work all alone at home, so that's why I needed to get it. It works good, and you can always get ahold of their customer service.

7 years ago

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Verified Customer

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Lawrence Conklin Port Jervis, NY

I like the product because they have many different options. So far I haven't have to use it but its a comfortable design.

7 years ago

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Verified Customer

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Neila Dewitt Wyoming, MI

I was just looking at the price, and liked MobileHelp's the best. They were very nice, and explained everything to me really well.

7 years ago

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Verified Customer

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Angelina Romano Tappan, NY

I wear the thing they sent to me to make sure that if I fall, I had something to help me out, because I live by myself. I feel secure with it.

7 years ago

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Verified Customer

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Linda Hayes McDonough, GA

I accidently hit the button by mistake and instantly it was letting me know that they were being contacted. Then someone started talking to me.

7 years ago

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Verified Customer

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Roger Bowman Derry, PA

Mobile help explained everything in a way that once they explained it you can rest azure that your loved ones will be safe and sound

7 years ago

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Ms. Pat from Fort Worth Fort Worth, TX

If you push the button, the response is immediate. The responders identify themselves to your contacts and explains what is going on.

7 years ago

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Verified Customer

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Juliana G. Cerritos, CA

Your customer service representatives are friendly, kind and helpful. My questions are quickly solved. I highly recommend MobileHelp.

7 years ago

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Verified Customer

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Kathy Daniel Dunedin, FL

We are new customers so we have not had much interaction yet but so far we've had great customer service and we love the equipment! Great value for the money!

7 years ago

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Verified Customer

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Charlotte Williamson Burnsville, MS

I fell and my Life Alert couldn't protect me outside of the house. I'm real happy with MobileHelp. I like it, and I just feel safe with it.

7 years ago

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Verified Customer

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Rosemary Franco Mira Loma, CA

I had used Life Alert before, but this one is much less expensive, and i haven't had any problems with it. It's been pretty good.

7 years ago

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Anonymous Valley Park, MO

I got this device because another one I had wasn't working and I couldn't use it. This one works; I fell once, and used it to call them. They came to pick me up.

7 years ago

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Verified Customer

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James And Ruth Gause Port Charlotte, FL

MobileHelp called me and made an appointment; that's how I ended up with them. The device and service are fine, but the cost is a little high.

7 years ago

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Verified Customer

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Carl Hadley Cumberland, MD

I bought this in case I fall. I've seen that they'd be here for me. I haven't had to use it yet, but I wear the watch every day.

7 years ago

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Verified Customer

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Phern Eubank Guthrie, OK

My niece referred me to MobileHelp when I needed it for my mother. They've been good so far, by responding really quick.

7 years ago

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Verified Customer

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Joanne Welch North Versailles, PA

I just decided to call someone who would provide that type of a service. Anyone I talk to at MobileHelp is always polite and very informative.

7 years ago