Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mary Alice

When I've had to use the alarm on the device, they were there right away helping me. They are accurate and know what they're doing.

6 years ago

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Verified Customer

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Shirley

Customer support at MobileHelp has answered all of my questions, and explain all their services clearly. It's a product that's very easy to use.

6 years ago

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Lynda

Setting up the system in my home was very easy. Things hooked up easily, and I haven't had any problems with the equipment.

6 years ago

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Verified Customer

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Donald

I wear the medical alert device every day. I haven't had to use it except to test the device, and I got a good response.

6 years ago

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Verified Customer

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Helen

My children got MobileHelp for me, and it's gone off three times on accident, causing ambulances to get to my house. Thankfully, this shows us that their response time is very immediate. I don't like that it goes off without me even touching it, which is why I had ambulances at my door.

6 years ago

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Donna

I accidentally hit the button and set off the alarm, but they are always very courteous to me and help me even though it was an accident. It's very easy to use.

6 years ago

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Verified Customer

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Ruth

I use this medical alert device when I go outside of my house in my big yard. This company always seems to be available.

6 years ago

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Anonymous Longboat Key, FL

Every time we test it the response is fine, and when we accidentally hit it we immediately got a response. The response is there and it's moderately affordable.

6 years ago

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Anonymous Cortlandt Manor, NY

The GPS does not work well in my tall building which is something I worry about. The watch did fall apart at one point in the shower, and it takes a couple of minutes for them to respond instead of the 17 seconds they said.

6 years ago

Reply from MobileHelp

Thank you for your feedback. We would be happy to look into this for you by either responding to this message with your name, phone number and/or customer ID number or calling into Technical Support at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 20th, 2018

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Verified Customer

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Nan V. Pfeiffer Ocala, FL

The bracelet you wear around your wrist doesn't stay closed, the rubber part slips and slides and it's fallen off my wrist a couple of times.

6 years ago

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Verified Customer

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Dana R Chicago, IL

Great service. Very reliable. Very prompt. I feel much safer knowing my mom has mobile alert. She also seems to feel better when she is alone.

6 years ago

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Verified Customer

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Elissa Pfeffer Pompano Beach, FL

The day after we got the device for my mother in law. She fell off her bed. She pushed the button and help was on the way. This is a great device

6 years ago

Reply from MobileHelp

Elissa,

Thank you for sharing your experience. We hope your mom wasn't seriously injured and are very happy to know that she had our system to be able to get immediate help. Thank you again for sharing this and for being a valued part of the MobileHelp family!

Jul. 6th, 2018

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Verified Customer

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Doodle Clarksdale, MS

Thank goodness haven't had to use it. Did try it out once when I was out of town n it found me immediately!! Than you! ??

6 years ago

Reply from MobileHelp

Thank you for your kind review Doodle! We are happy to hear that you were able to experience how efficient the service is in locating the subscriber. Thank you again for leaving a review.

Jul. 6th, 2018

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Marie Daytona Beach, FL

the lanyard connection to the actual unit is cheap and gets caught up in the lanyard string. Also the wrist band is not comfortable. The last company we used had a very comfortable and water proof fabric band.

6 years ago

Reply from MobileHelp

Marie,

Thank you for your feedback. We definitely want the help buttons to be comfortable for you! You can put any necklace/chain/lanyard of your choice on the standard neck pendant lanyard and as for the wrist band, any standard watch band can be put on instead. If you need any further assistance, please contact us at 877-827-6207. Thank you again for your feedback.

Best Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Father Duane Rosemount, MN

The attentiveness of the Mobile Help team in checking whenever they are signaled. Thank God, so far, all have been false alarms.

6 years ago

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Verified Customer

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Anonymous Ghent, KY

I haven't had this device very long, but I haven't had any difficulties or anything with it. I really enjoy the fall detection feature on the device.

6 years ago

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Verified Customer

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Joann Youngquist Crookston, MN

I really like that I can take this device anywhere I travel to. I haven't had to use it yet, but I really like the price of the device and system.

6 years ago

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Verified Customer

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Dorothy And Robert Nelson Inverness, FL

Every time my husband has accidentally pushed the button to set off the alarm, they have answered. Everything is okay and fine.

6 years ago

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Verified Customer

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Cecil Taylor Williamsburg, KY

This is a very convenient device that isn't very difficult to use. I like how many services I get for the $55 a month I spend.

6 years ago

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Verified Customer

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Raymond Schoen Norfolk, NE

I like having this device as protection and safety in case something happens. Their customer support has been helpful and understanding to me.

6 years ago

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Verified Customer

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Wilma Stokely Pauline, SC

A hospice suggested I get this medical alert device, and we test it to make sure it works. We haven't had any problems since we started using it.

6 years ago

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Anonymous Toledo, OH

I like that I can use this when I'm not at home. Their customer service keeps me very informed about the product, but I don't like that the product is large and bulky.

6 years ago

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Verified Customer

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Richard Richardson Winter Haven, FL

I like having the protection MobileHelp offers me at the age of 97. It's an excellent service, and all you have to do for help is press the button, and you'll get immediate attention.

6 years ago

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Verified Customer

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David Mcquire Bloomington, IN

Their customer support is very cooperative. I've talked to them a couple times, and they get back to me promptly and courteously.

6 years ago

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Sean And Jennifer Allentown, PA

MobileHelp's customer service always answers my questions. I like their equipment because it has been working so far for me.

6 years ago

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Verified Customer

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Frances Matthews, NC

Excellent service after sale, did what it is supposed to do-quickly alerted emergency service and family members following a fall

6 years ago

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Retired nurse Cleveland, OH

Its,very comforting to know that there will be help should I need it. I do not understand when the fall alarm goes off when I am just sitting watching TV

6 years ago

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Anonymous Chino, CA

I apprecate your customer service as well as the product service. Thank you for being there when I need to speak to someone.

6 years ago

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Verified Customer

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Patricia Hindley

Only once did we require a response but nothing happened. My mom dropped a box and that motion alerted for a possible fall. Reassuring

6 years ago

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Verified Customer

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Sherman Cash Jr

As far as I know it's working, they have no problem when we use it. The price is competitive to anybody else as far as I can tell.

6 years ago

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Verified Customer

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Marjorie And Jerome Braun

They've been courteous and are able to deal with the issues and questions I have. It's easy to use and easy to contact them.

6 years ago

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Verified Customer

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Algerean G Emmons

I fell getting out of the bathtub and they were very prompt, understanding, and caring. It's not bulky and doesn't get in your way at all.

6 years ago

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Alvin And Carolyn Holman Reform, AL

Every time I call they are satisfactory and answer my questions without any doubt. It's simple and easy to use, it doesn't cause any problems.

6 years ago

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Verified Customer

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Pauline Holland

I saw this advertised, and so I called in. I was told I would be getting the home base stations when I got the equipment, but I didn't get them. When I called back in they said I wasn't going to get it, so that's a bit misleading.

6 years ago

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Anonymous Delphos, OH

My dad uses this and he sets it off at night accidentally, but the response time was very good. It all works really well.

6 years ago

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Michael R Galvas Virginia Beach, VA

They gave me a brochure that covers everything I'll ever have to do with that device. The wristwatch is a little bit awkward.

6 years ago

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H.C Fountain Valley, CA

I've had this about a month and the only thing I can say is at night when I turn over the necklace device goes off by itself.

6 years ago

Reply from MobileHelp

Hello,

Thank you for your feedback. Do you have our fall detection pendant? If so, we don't recommend wearing the fall detection pendant to bed because it can cause false alarms when you move around in your sleep. Our technical support department would be happy to discuss ways to limit false alarms with you. Please contact them at 877-827-6207, Option 1, they are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you! Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 28th, 2018

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Anonymous Boynton Beach, FL

When I ran a test to see if it was working, they were a little bit late answering the phone in the test, I had to wait. It can be hard to always have it with you.

6 years ago

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Verified Customer

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Robert Robb Senior Evansville, IN

The people here are very polite and knowledgeable. They want to help me with anything that they can. I like Mobile Help the best.

6 years ago

Reply from MobileHelp

Hi Robert! Thank you for leaving us such a wonderful review. We are glad that you have loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing! Thank you again for your kind words.

Jun. 22nd, 2018

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Anonymous Central Point, OR

I wear the fall necklace, but it is too touchy. The device went off in the middle of the night I wasn't even moving. I have complained about it being too touchy and nobody seems to be doing anything about it. It's gone off half a dozen time when it shouldn't.

6 years ago

Reply from MobileHelp

Thank you for your feedback. Are you wearing the fall pendant while you are sleeping? If so, we don't recommend doing that as it can cause false alarms. We would be happy to go over way to reduce false alarms, please contact technical support at 877-827-6207, Option 1 or respond to this message with your contact information and we will reach out to you. We look forward to speaking to you. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Bertha Sherred Spartanburg, SC

I haven't had to use it yet. It's very accurate and efficient, whenever you push the button you always get somebody on the line..

6 years ago

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Brian W Steele-Sierk Marysville, WA

I chose MobileHelp because they were the only company that had cell coverage in my area. I was very quick and easy to get set up.

6 years ago

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Dora Oary Morton, IL

Recently I fell and they called me very soon and called the EMTs for me. They're very professional and they help you when you need them.

6 years ago

Reply from MobileHelp

Thank you for your review and taking the time to share your experience with others. We are sorry to hear about your recent fall, and hope you recover from it quickly. You can count on us to be there for you whenever help is needed. Thank you for being part of our MobileHelp family!

Jun. 21st, 2018

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Jeannine Kenneson

I had a false alarm and a voice immediately came through my wristband asking me if I was alright, so I feel much safer now.

6 years ago

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Sammie and Lucy Hummel Adkins, TX

they're very courteous to deal with when you talk to them on the telephone. My experience with them has been very positive.

6 years ago

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Sharon Morris Livingston, TX

I decided to go with MobileHelp because I travel a lot and it's portable. Every time I've had to call in they've been very helpful.

6 years ago

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Donald Lighthart Berrien Center, MI

My experience with MobileHelp has been very positive so far. I've had a number of false alarms and they were very quick to respond.

6 years ago

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Rosaline (Marie) Limpert Catonsville, MD

The agent we talked to was very nice and informative and told me everything about the company and the products. It was a very positive experience.

6 years ago

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Joan E James Florence, OR

I had another company that didn't have GPS in their device, but when I called MobileHelp for help they knew right where I was and what to do.

6 years ago

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Peter Rand Albuquerque, NM

I like it because wherever I go in the house or outside I still have coverage. I also like the convenience of the wrist watch.

6 years ago