Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joann Youngquist Crookston, MN

I really like that I can take this device anywhere I travel to. I haven't had to use it yet, but I really like the price of the device and system.

7 years ago

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Verified Customer

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Anonymous Ghent, KY

I haven't had this device very long, but I haven't had any difficulties or anything with it. I really enjoy the fall detection feature on the device.

7 years ago

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Verified Customer

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Raymond Schoen Norfolk, NE

I like having this device as protection and safety in case something happens. Their customer support has been helpful and understanding to me.

7 years ago

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Verified Customer

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Sean And Jennifer Allentown, PA

MobileHelp's customer service always answers my questions. I like their equipment because it has been working so far for me.

7 years ago

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Verified Customer

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David Mcquire Bloomington, IN

Their customer support is very cooperative. I've talked to them a couple times, and they get back to me promptly and courteously.

7 years ago

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Verified Customer

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Richard Richardson Winter Haven, FL

I like having the protection MobileHelp offers me at the age of 97. It's an excellent service, and all you have to do for help is press the button, and you'll get immediate attention.

7 years ago

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Verified Customer

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Wilma Stokely Pauline, SC

A hospice suggested I get this medical alert device, and we test it to make sure it works. We haven't had any problems since we started using it.

7 years ago

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Verified Customer

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Anonymous Toledo, OH

I like that I can use this when I'm not at home. Their customer service keeps me very informed about the product, but I don't like that the product is large and bulky.

7 years ago

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Verified Customer

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Frances Matthews, NC

Excellent service after sale, did what it is supposed to do-quickly alerted emergency service and family members following a fall

7 years ago

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Verified Customer

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Retired nurse Cleveland, OH

Its,very comforting to know that there will be help should I need it. I do not understand when the fall alarm goes off when I am just sitting watching TV

7 years ago

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Verified Customer

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Anonymous Chino, CA

I apprecate your customer service as well as the product service. Thank you for being there when I need to speak to someone.

7 years ago

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Verified Customer

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Patricia Hindley

Only once did we require a response but nothing happened. My mom dropped a box and that motion alerted for a possible fall. Reassuring

7 years ago

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Verified Customer

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Sherman Cash Jr

As far as I know it's working, they have no problem when we use it. The price is competitive to anybody else as far as I can tell.

7 years ago

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Verified Customer

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Marjorie And Jerome Braun

They've been courteous and are able to deal with the issues and questions I have. It's easy to use and easy to contact them.

7 years ago

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Verified Customer

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Algerean G Emmons

I fell getting out of the bathtub and they were very prompt, understanding, and caring. It's not bulky and doesn't get in your way at all.

7 years ago

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Verified Customer

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Alvin And Carolyn Holman Reform, AL

Every time I call they are satisfactory and answer my questions without any doubt. It's simple and easy to use, it doesn't cause any problems.

7 years ago

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Verified Customer

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Pauline Holland

I saw this advertised, and so I called in. I was told I would be getting the home base stations when I got the equipment, but I didn't get them. When I called back in they said I wasn't going to get it, so that's a bit misleading.

7 years ago

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Verified Customer

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Anonymous Delphos, OH

My dad uses this and he sets it off at night accidentally, but the response time was very good. It all works really well.

7 years ago

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Verified Customer

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Michael R Galvas Virginia Beach, VA

They gave me a brochure that covers everything I'll ever have to do with that device. The wristwatch is a little bit awkward.

7 years ago

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Verified Customer

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H.C Fountain Valley, CA

I've had this about a month and the only thing I can say is at night when I turn over the necklace device goes off by itself.

7 years ago

Reply from MobileHelp

Hello,

Thank you for your feedback. Do you have our fall detection pendant? If so, we don't recommend wearing the fall detection pendant to bed because it can cause false alarms when you move around in your sleep. Our technical support department would be happy to discuss ways to limit false alarms with you. Please contact them at 877-827-6207, Option 1, they are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you! Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Jun. 28th, 2018

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Verified Customer

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Anonymous Boynton Beach, FL

When I ran a test to see if it was working, they were a little bit late answering the phone in the test, I had to wait. It can be hard to always have it with you.

7 years ago

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Verified Customer

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Anonymous Central Point, OR

I wear the fall necklace, but it is too touchy. The device went off in the middle of the night I wasn't even moving. I have complained about it being too touchy and nobody seems to be doing anything about it. It's gone off half a dozen time when it shouldn't.

7 years ago

Reply from MobileHelp

Thank you for your feedback. Are you wearing the fall pendant while you are sleeping? If so, we don't recommend doing that as it can cause false alarms. We would be happy to go over way to reduce false alarms, please contact technical support at 877-827-6207, Option 1 or respond to this message with your contact information and we will reach out to you. We look forward to speaking to you. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Bertha Sherred Spartanburg, SC

I haven't had to use it yet. It's very accurate and efficient, whenever you push the button you always get somebody on the line..

7 years ago

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Verified Customer

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Robert Robb Senior Evansville, IN

The people here are very polite and knowledgeable. They want to help me with anything that they can. I like Mobile Help the best.

7 years ago

Reply from MobileHelp

Hi Robert! Thank you for leaving us such a wonderful review. We are glad that you have loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing! Thank you again for your kind words.

Jun. 22nd, 2018

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Verified Customer

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Brian W Steele-Sierk Marysville, WA

I chose MobileHelp because they were the only company that had cell coverage in my area. I was very quick and easy to get set up.

7 years ago

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Verified Customer

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Dora Oary Morton, IL

Recently I fell and they called me very soon and called the EMTs for me. They're very professional and they help you when you need them.

7 years ago

Reply from MobileHelp

Thank you for your review and taking the time to share your experience with others. We are sorry to hear about your recent fall, and hope you recover from it quickly. You can count on us to be there for you whenever help is needed. Thank you for being part of our MobileHelp family!

Jun. 21st, 2018

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Verified Customer

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Sammie and Lucy Hummel Adkins, TX

they're very courteous to deal with when you talk to them on the telephone. My experience with them has been very positive.

7 years ago

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Verified Customer

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Sharon Morris Livingston, TX

I decided to go with MobileHelp because I travel a lot and it's portable. Every time I've had to call in they've been very helpful.

7 years ago

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Verified Customer

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Jeannine Kenneson

I had a false alarm and a voice immediately came through my wristband asking me if I was alright, so I feel much safer now.

7 years ago

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Verified Customer

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Peter Rand Albuquerque, NM

I like it because wherever I go in the house or outside I still have coverage. I also like the convenience of the wrist watch.

7 years ago

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Verified Customer

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Gail Wenzel Paris, IL

I like wearing the wrist watch because I know I'm more secure wearing it. When I purchased it they were excellent and answered all my questions.

7 years ago

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Verified Customer

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Joan E James Florence, OR

I had another company that didn't have GPS in their device, but when I called MobileHelp for help they knew right where I was and what to do.

7 years ago

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Verified Customer

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Rosaline (Marie) Limpert Catonsville, MD

The agent we talked to was very nice and informative and told me everything about the company and the products. It was a very positive experience.

7 years ago

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Verified Customer

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Donald Lighthart Berrien Center, MI

My experience with MobileHelp has been very positive so far. I've had a number of false alarms and they were very quick to respond.

7 years ago

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Verified Customer

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Keith Quiram Ponca City, OK

The company is honest. Every body is very polite when I talk to them. I went with MobileHelp because it was convenient it was nice and easy.

7 years ago

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Verified Customer

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Bill D.

company is easy to deal with. having this service provides me with peace of mind knowing that they are as close as my pocket is.

7 years ago

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Verified Customer

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Richard Deitz Englewood, FL

This company calls me and makes sure everything works. They are very helpful and good. I especially like the watch band.

7 years ago

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Verified Customer

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Marlene Cline

This has always worked when I have tested it and they are very responsive. They are helpful with my questions too. Price and coverage are great!

7 years ago

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Verified Customer

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Susan Brundage

My aunt uses it and they recommended it to me. Luckily, I haven't had to use it yet but customer service has been very accomodating.

7 years ago

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Verified Customer

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James And Anna Cook

I used to have a medical alert from another company and I did not like it them. This is easy to use. When my wife fell down they responded fast.

7 years ago

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Verified Customer

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Jean Barton

We had an emergency where my 99 year-old mother fell and it all worked great, follow up was really good. I like the combination of features and cost.

7 years ago

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Verified Customer

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Joel Godfrey

I got this for my husband. They will call you right away if the alarm goes off. I got information I needed from the customer service people.

7 years ago

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Verified Customer

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William Hughes

When My husband was very sick, we could just hit the mobile help button and we could get help. The alarm would go straight to them.

7 years ago

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Verified Customer

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Fifi Kovacs

My daughter and I looked at several companies and this one was the best. I call once a month to test it and they are always very, very nice.

7 years ago

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Verified Customer

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Virginia Kirby

I use it primarily at night and when I'm in my home because I'm here by myself. This was recommended by a friend. It's very sensitive and you get an immediate response.

7 years ago

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Verified Customer

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Thereasa Dukes Proctorville, OH

My daughter got it for me. It's comfortable to wear and the people there are very polite and respectful. They are also quick to answer when I call.

7 years ago

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Verified Customer

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Virginia Niebruegge Collinsville, IL

My son decided to get this for me. On Sunday morning I pushed the button by accident, but they showed up when it went off.

7 years ago

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Verified Customer

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Anonymous

Someone picked it for me while I was at a nursing home. The lady that I talked with was very helpful when filling out my emergency contacts and putting my kids in there.

7 years ago

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Verified Customer

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Valerie And Paul Gardner And Bentz

We have it because we're 90 years old and live on our own. When I called them to order the service everyone was very kind. I'm glad we have it.

7 years ago

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Verified Customer

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Michael And Brenda Boozer Grant, AL

I had used them before with a friend of mine. We really have no concerns about the device. We know customer service will be there when we need them.

7 years ago