Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kathleen Wellston, OH

With MobileHelp, my kids are able to view my vitals every single day through daily reports, which allows them to help me better.

6 years ago

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Verified Customer

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Phyllis North Platte, NE

I was given two wrist watches to wear, but they are kind of too big. I usually take the mobile unit when I leave the home.

6 years ago

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Verified Customer

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Mary Ann Fort Myers, FL

I wear the device all the time, except in bed. This is especially helpful because I can wear it outside of the home as well.

6 years ago

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Verified Customer

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Jan Abilene, TX

The service is pretty expensive, but customer service seems pretty attentive. They called even when I accidentally bumped it and it went off.

6 years ago

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Verified Customer

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Martin Meadow Vista, CA

I have had a very positive experience with MobileHelp so far. I have two wristbands and a necklace that I use, and it is very convenient.

6 years ago

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Verified Customer

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Cloyid Hickory, KY

Each time I call, there is a fast response time, and all of my questions are answered. MobileHelp is dependable, and offer a good price.

6 years ago

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Verified Customer

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Rodney Lewisburg, TN

Usually about anytime I call, MobileHelp picks up right away. I do not like the band that I wear because it makes my arm break out.

6 years ago

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Verified Customer

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Nancy Longwood, FL

MobileHelp has been very honest with me. I have been called several times to make sure things are ok. Customer service has been great.

6 years ago

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Verified Customer

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Michael Somerset, KY

The service is great! It does exactly what it says it will do. Every time there is a problem, I've been able to be contacted, and have it resolved.

6 years ago

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Verified Customer

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Cynthia Delaware, OH

The device is pretty simple to use. Customer service has been very helpful for me. They were very patient, and willing to answer my questions.

6 years ago

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Verified Customer

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Grace

I've put the fall button down too quickly and it responded immediately, so if there was an accident I would have help immediately.

6 years ago

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Verified Customer

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Anonymous

I've never fallen and had to use it, but I've turned over in bed and it says there was a fall detected. They tell you not to wear it to bed at night, but I think I could easily forget to put it on again.

6 years ago

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Verified Customer

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Violet

The people are nice, and I think it's a good thing for your loved ones to have while you're gone so you'll know they're safe.

6 years ago

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Verified Customer

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Sharon

I've push the button accidentally a couple of times and they've been very courteous about realizing that it's a learning curve.

6 years ago

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Verified Customer

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Carol

Whenever I needed to talk to someone, I'm able to reach somebody. I've had no problems with it. I've been totally satisfied with it.

6 years ago

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Verified Customer

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Jeannie

The customer service was so gentle and so kind. They made me feel like they knew what they're doing and what they were telling me I agreed with them.

6 years ago

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Verified Customer

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Henry

I've hit the button a few times and talked to people on the other side. It's been really good to talk to them and solve the problem.

6 years ago

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Verified Customer

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Pat

It's a pain in the butt because you have to take too much stuff with you. Whenever I go out and I put it in my purse and then I've got to wear something around my neck and that watch that's awful looking. The light on the other unit is too bright at night and keeps me awake.

6 years ago

Reply from MobileHelp

Pat,

We are sorry to hear that you aren't enjoying the use of your equipment! At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. Please provide your phone number so that we may be able to call you. We look forward to speaking with you soon.

Best Regards,

MobileHelp

Oct. 4th, 2018

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Verified Customer

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Donna

Every time I have questions, customer service answers them right away. Very happy I can leave the house with the device.

6 years ago

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Verified Customer

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Anonymous

Originally thought that the range on the device would be a little further. Customer service is very prompt and polite. I feel like they are interested in me as a customer.

6 years ago

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Verified Customer

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Anonymous

Customer service gave a very prompt call when my husband fell. They dispatched an ambulance for me right Price is also a plus.

6 years ago

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Verified Customer

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PL

I really respect MobileHelp. Regardless of what I need, they are always there for me. Customer service is very helpful. I'm glad I have MobileHelp.

6 years ago

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Verified Customer

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Roberta

When I press the button on the device, customer service responds immediately. I like how it is waterproof and easily accessible.

6 years ago

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Verified Customer

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Helen

The device detected a fall twice when I hadn't fallen. This caused customer support to call me. It is very easy to set it off by accident.

6 years ago

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Verified Customer

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John

It was easy to order and set up. We also tested it a few times and the person on the other end was pleasant and helpful.

6 years ago

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Verified Customer

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Kathy Shelbyville, IN

It's nice to feel safe when I'm alone at the house I don't have to worry about falling and not being able to get to my phone

6 years ago

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Verified Customer

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Debbie Maricopa, AZ

My mom had a false alarm but they called me amediately and my brother and that shows me that they were on top of it and that I can trust them

6 years ago

Reply from MobileHelp

We are happy we could be there for you & your family!

Aug. 10th, 2018

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Verified Customer

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Kay

Their customer support needs to be trained better, they always have to go find out the answers to your questions. My watch is really easy to use.

6 years ago

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Verified Customer

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Waldo Faires

Fast and friendly sign up, have not had to have for an emergency, but have accidentally have hit button and had fast response.

6 years ago

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Verified Customer

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GrannyJu1

MobileHelp has been there every time I've had questions. Fortunately I'm not had to use them in an emergency situation (yet!).

6 years ago

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Verified Customer

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P.H.

Because I really like the main set up display. Also, the necklace is extremely comfortable to wear. You C/S people are awesome!!!!

6 years ago

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Verified Customer

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Anonymous West Green, GA

It's easy to use, and they call me to tell me there has been an alert. My dad has problems using it, he keeps setting the alarm off when trying to test it.

6 years ago

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Verified Customer

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Rosa

There are no kind of hidden fees and they're pretty responsive. I think it looks good, the necklace seems to be a little bit more quality.

6 years ago

Reply from MobileHelp

Thank you Rosa for your awesome feedback! :)

Jul. 25th, 2018

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Verified Customer

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Anonymous San Mateo, CA

They very nicely answered all the questions I had. There were a couple of false alarms, but they were very good about that.

6 years ago

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Verified Customer

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Joyce Duluth, MN

Customer support is very professional. The device is convenient and compact. They are a great company and they're more reasonable than anyone else.

6 years ago

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Verified Customer

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T

Customer support at MobileHelp is pleasant and helpful. They answer all of my questions and keep me informed about everything.

6 years ago

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Verified Customer

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Dorothy Lorton, VA

Customer support has checked in with me several times by phone. I'm very satisfied and feel comfortable with the device.

6 years ago

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Verified Customer

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Mary Canyon Lake, TX

Customer support has been really good at contacting me. They're friendly even when the alarm goes off and it wasn't an emergency.

6 years ago

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Verified Customer

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Barbara New Port Richey, FL

I set this system up promptly when I received it, and it was a very easy installation. I haven't had any problems with the equipment.

6 years ago

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Verified Customer

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Lee Surprise, AZ

I was a little intimidated by the size initially, but I'm very comfortable with it now. It's big enough though, that I can read it.

6 years ago

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Verified Customer

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William Havana, AR

I've dealt with this company only when I've been testing the product to make sure it works. It has a very sensitive fall detection.

6 years ago

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Verified Customer

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Rose San Antonio, TX

I like how mobile the device is. It's more discreet, so people don't necessarily know I'm wearing it. The customer service is very responsive.

6 years ago

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Verified Customer

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Barbara Hortense, GA

Even though I've had 2 false alarms, MobileHelp's customer support has been very nice and prompt in handling it. It's working better than I expected.

6 years ago

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Verified Customer

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Anonymous Abilene, TX

This medical alert is competitively priced. We've only used the service for about a month, but I'm very likely to recommend it. Everything is working properly

6 years ago

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Verified Customer

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Anonymous Jacksonville, FL

The alarm device is very easy to use. We also really enjoy the customer service at MobileHelp because they're a good support to us.

6 years ago

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Verified Customer

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William Hendersonville, NC

One time, my device went off at one o'clock in the morning. I was just laying in bed asleep, and it went off. It went off again at 6 o'clock. Thankfully I haven't had any more false alarms since then.

6 years ago

Reply from MobileHelp

William,

Thank you for your feedback. Are you wearing a fall detection pendant? If so, we do not recommend wearing those to bed because they can cause false alarms when you move around in your sleep. We would recommend wearing a standard help button to bed. If you have any questions regarding this, please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Dawn Chino Valley, AZ

We picked MobileHelp because they have good cusomer service. Also for the cost of the device. The actual device is perfect.

6 years ago

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Verified Customer

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Virginia

They were very patient, and answered all the questions I had. I haven't had to use the device just yet, but it seems to work when we test it.

6 years ago

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Verified Customer

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Ruth

They answered all my questions and helped me with the installation problems I was having. All I have to do is plug it in, it was very easy.

6 years ago

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Verified Customer

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Anonymous

I had a really good experience with the sales person. He did a good job explaining things very well, and he answered multiple questions.

6 years ago