Name: MobileHelp
Rating: 4.6

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Verified Customer

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Larry Pinellas Park, FL

The button was hit accidentally and they called right away so that was good. When I first started with them, they were great customer service.

7 years ago

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Verified Customer

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Eleanor Lady Lake, FL

I cannot wear the necklace part because it's too long. It has gone off on me three times. The customer service has been really nice to me.

7 years ago

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Verified Customer

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Julia Suwannee, FL

Everybody has been very courteous and got me set up very fast. I felt the company was very efficient and got me set up right away.

7 years ago

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Verified Customer

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Angela Ellijay, GA

They were always there. They answered no matter what. They were very courteous and thoughtful with all their responses and help no matter what.

7 years ago

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Verified Customer

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Karen Blythe, CA

The product is sensitive. They have sent out emergency responders to my home though I didn't need them. They are fast at their response.

7 years ago

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Verified Customer

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Carmen Stockton, CA

It is a little too expensive for us, but the service is great. They are very responsive to our calls, and we are able to use it all over the U.S.

7 years ago

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Verified Customer

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Anonymous Dayton, OH

MobileHelp has been so attentive towards me. They sent someone out to check if I was ok when I accidentally hit the button.

7 years ago

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Verified Customer

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Marcelle Naples, FL

It was a very good response when I first got it. I don't know if it touched the table or anything, but suddenly there was a gentleman speaking.

7 years ago

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Verified Customer

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Alan Colbert, WA

It seems like a pretty good set up. I can talk back to them and I hear what they say. They also have answered all questions I have asked

7 years ago

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Verified Customer

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Carolyn Bradenton, FL

They've always been polite, courteous, and gotten back to use when we needed anything. It's comfortable to use, and we have no concerns.

7 years ago

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Verified Customer

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Catherine Indianapolis, IN

Due to an accident, one of the technicians went through a test to see what the problem was and as far as I know she solved the problem.

7 years ago

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Verified Customer

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Donald

I find that it is very sensitive, it goes off when I don't even do anything. But, they always come right on and ask what's wrong.

7 years ago

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Verified Customer

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Judy

I kept falling so I got this, but I haven't used it yet. The people I have dealt with have been very nice, pleasant, and helpful though.

7 years ago

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Verified Customer

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Anonymous Simpsonville, SC

There are three ways I can use the bracelet, and it's easy to put on and take off. I like that they have a necklace you can use.

7 years ago

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Verified Customer

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Ina

I pushed my button accidentally and they answered right away. That's the only time I've worked with their customer service.

7 years ago

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Verified Customer

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Anonymous Lady Lake, FL

Every time I've asked them a question, I've had a good answer and they followed through. I'm very well pleased and so far everything's been great.

7 years ago

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Verified Customer

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Peggy Milwaukee, WI

It's very convenient and you don't have to wait a long time. You push the button and that's it and they come right away.

7 years ago

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Verified Customer

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Barbara Avon, OH

I've had very little contact with the customer service, but the few times that I have tested it and talked to people, they've been excellent.

7 years ago

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Verified Customer

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Sylvia R Beeville, TX

I called in and they were extremely polite and it seemed like a good idea to get it so I did. The device is so easy and simple to use.

7 years ago

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Verified Customer

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Elvira L Salem, OR

They've answered my questions and at my age, sometimes you don't understand things and I've called them back and they've been very helpful.

7 years ago

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Verified Customer

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Marilyn Miami, FL

Every time I've spoken with them, they have been polite and professional as well as informative. I've tested it and it always works.

7 years ago

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Verified Customer

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Joyce Gloucester, VA

With the little bit of interaction I did have with them, they were very helpful. They answered all my questions. They were very helpful and patient.

7 years ago

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Verified Customer

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Chuck Portland, OR

One of the belt loops broke so I called them and they sent me one free of charge right away and it only took three days to get her.

7 years ago

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Verified Customer

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Donald Port Charlotte, FL

Very satisfied with the service offered by MobileHelp. Every time I have had an incident, they responded quickly and helped me.

7 years ago

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Verified Customer

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Juanita Oxnard, CA

The Sales representative who sold me the product was very helpful. I had a very fast response time when I pressed the alarm.

7 years ago

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Verified Customer

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anonymous

It's an excellent product, and very convenient. When I accidentally set the alarm off, customer service responded right away.

7 years ago

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Verified Customer

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Barbara L Annapolis, MD

Often times the necklace that I have will fall and come loose. Customer service was very nice and understanding regarding a false alarm.

7 years ago

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Verified Customer

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Dorothy Gwynn Oak, MD

Everyone at MobileHelp has been outstanding. They have been very helpful and supportive. They help immediately when I call.

7 years ago

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Verified Customer

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Lila Trinidad, CA

At first, I didn't know how to use the device, and so a representative from MobileHelp walked me through it step by step. She was very helpful.

7 years ago

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Verified Customer

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Shirley Clarks Summit, PA

I like the fact that it has a GPS tracker on it. I also like how I am able to place it in my pocket instead of wearing it around my neck.

7 years ago

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Verified Customer

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Leo Frankfort, IN

It accidentally went off on me, I bumped it wrong but they were very kind. They are right on the ball, they answer the call right away.

7 years ago

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Verified Customer

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Dona Dunedin, FL

For a typical day when I go out from my apartment, I always wear my apparatus. it's easy to wear. The device is convenient

7 years ago

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Verified Customer

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Frances Mesa, AZ

I'm not happy with the pendant because it's too sensitive, but they answer very quickly, and I get responses very quickly.

7 years ago

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Debra Clinton, TN

False alarms happen when I drop it, but it does work when it hits the floor. The operators on the phone that answer the alarms are fantastic.

7 years ago

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Verified Customer

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Verda Bremerton, WA

We accidentally pushed it and the response was very quick. They have good customer service, they get back to me quickly and they're helpful.

7 years ago

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Verified Customer

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Jim Canton, OH

I like to use the watch, it's not too bulky and it's nice. They're on top of everything, when I tested it they were there right away.

7 years ago

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Verified Customer

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Flo Austin, TX

I've had a couple false alarms where I accidentally hit the button, but they answered the call immediately. Also, it's easy to use.

7 years ago

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Verified Customer

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Luz

Because it's not an everyday thing I need, I think it's expensive. It didn't take long to get here, and it's there when I need it.

7 years ago

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Verified Customer

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Lou Cellia Sacramento, CA

I fell and had to use it, and everything went well, they were right on time. I enjoyed talking to them, they are very helpful.

7 years ago

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Verified Customer

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Louise Grand Blanc, MI

It gets pressed accidentally too often. They sent me a new one thinking the first was too sensitive, but we'll see how it works when it gets here. If it doesn't turn out to be better, I'll quit the whole company because I can't put up with getting awakened in the middle of the night.

7 years ago

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Verified Customer

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Anonymous

The device is not intrusive on my lifestyle. I can wear it in the pool or the ocean, and still have it working when I get out.

7 years ago

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Verified Customer

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Dan

The device is slick and not intrusive. It looks like a watch and so nobody questions what kind of medical device you have on.

7 years ago

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Verified Customer

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Anonymous

I really like the general aspect of the device. When setting it up, they gave a clear explanation and they helped me out.

7 years ago

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Verified Customer

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Randi And Gregory

One time we pushed the button by accident and the response was very quick. They answer right away and are very responsive.

7 years ago

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Verified Customer

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Joan

The device is pretty touchy. I set it off by accident 3 or 4 times per day. However customer service is great at responding.

7 years ago

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Verified Customer

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Ellen

The device that I wear is very easy to use, and very reliable. The alarms are easy to turn off if it goes off by accident.

7 years ago

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Verified Customer

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Kathy

I was able to use it when I was feeling chest pain, and they were alerted immediately that I needed help. MobileHelp give me the support that I need.

7 years ago

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Doris

The device my mom uses is very reliable. Its also very easy to use. She had a fall the other week and it alerted all of us of her condition.

7 years ago

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Anonymous

MobileHelp's device is very good. I would recommend it to those who have trouble walking. I do think the price is a little high.

7 years ago

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Verified Customer

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Anonymous

The device is uncomfortable to wear, and not that reliable. There was a time when I pressed the button and needed customer service, but they did not get back to me at all. I was very disappointed.

7 years ago