Name: MobileHelp
Rating: 4.6

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Verified Customer

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JoycieW Ocala, FL

The 4G wi fi system is the main reason. Testing the system from various locations has been successful. The service backup is well done

7 years ago

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Verified Customer

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Susie Jacksonville, AR

We lost power at the house and they called to make sure we were okay. It's convenient to use, it fits right around your neck.

7 years ago

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Verified Customer

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Anonymous Pittsburgh, PA

I fell when I was getting my mail and all I had to do was push the little button to get help. I think it's rather expensive, but I need it so I have to deal with it.

7 years ago

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Verified Customer

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Adele Portland, OR

I wear it 24 hours a day and 7 days a week and it is comfortable. You're also able to obtain help outside the home when traveling.

7 years ago

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Verified Customer

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Tammy Tell City, IN

They've been really wonderful and help me with my exercises and therapy. If I happen to fall, it will alert somebody and that's basically it.

7 years ago

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Verified Customer

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Berlin Mount Sterling, KY

I accidentally hit it one day and somebody came right on the line. Although I haven't had to use it yet, I think it's very handy for me to have.

7 years ago

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Verified Customer

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Anonymous Middlebury, IN

The customer service rep was very good in coming out and making sure the setup was done properly. But I never heard from her since but I appreciated what she did. She was very helpful at the beginning.

7 years ago

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Verified Customer

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Barbara Petersburg, VA

I didn't have too many questions and the guy told me what I would ask and answered the questions. I thought he was very knowledgeable.

7 years ago

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Verified Customer

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John Reynolds Claxton, GA

When you call, they answer your questions and everything's taken care of real quick. It's easy to use and easy to reach no matter where you go.

7 years ago

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Verified Customer

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Dolores Miami, FL

One day I was in my car and my device started making noise and my car battery died completely and I had MobileHelp with me to help.

7 years ago

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Verified Customer

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Anonymous Macon, GA

When I first got it, I made some calls in error and they were very nice about it. I guess it happens every day. They are very courteous people.

7 years ago

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Verified Customer

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Andre Chesapeake, VA

The representatives really focused on my needs. The couple of errors I had, they were very understandable to help me through the situation.

7 years ago

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Verified Customer

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Eunice A. Ghent

Mobile Help gives me the security and peace of mind when I take it with me to church , to town or somewhere away from home.

7 years ago

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Verified Customer

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Eva J.

I set off alert the first time I got it and I panicked they were so understanding, talked me through it at a slow, calm and polite voice!

7 years ago

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Verified Customer

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mojo55

The support has been fantastic and I never have to wait long for an answer. The product works well and was easy to setup with very clear directions.

7 years ago

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Verified Customer

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AudreyHersheysMill West Chester, PA

great service, excellent product, helpful and respectful staff, immediate response to alarm, fast delivery, easy billing

7 years ago

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Verified Customer

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Mary Medina, OH

Mobile unit has beeped during the night a couple times. When I push the button to stop it a call for help goes through. I then have to convince them I don't need help.

7 years ago

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Verified Customer

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Lori Pineville, NC

I have to ping my mom's unit to find out where she is and the pings are limited per month...other services allow you to just have easy unlimited access to the exact location of one's loved one..

7 years ago

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Verified Customer

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George Jenks, OK

Customer service is very courteous. I am concerned with how sensitive the fall feature is on the device, but I am satisfies with everything else.

7 years ago

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Verified Customer

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Carol Jeffersonville, IN

I am satisfied with MobileHelp because they were right there for me, and I get an immediate response when I need help. The device is convenient.

7 years ago

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Verified Customer

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Barbara S Dumfries, VA

I thought that the device was too bulky, and so they replaced the device for me. Customer service assists me in every way.

7 years ago

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Verified Customer

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James La Habra, CA

MobileHelp was the cheapest service I found. Every time I had a problem, it was resolved immediately by customer service.

7 years ago

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Verified Customer

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Anonymous Salt Lake City, UT

They answered the phone and answered the questions I had. They've been very accommodating and very responsive to my questions.

7 years ago

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Verified Customer

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Pamella Sun City, AZ

They were very helpful when I called and asked for a pendant because my watch broke. They were very nice to me about it.

7 years ago

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Verified Customer

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April Varysburg, NY

It does detect a fall when I haven't fallen, but that's the only real issue we've had with MobileHelp. The customer service is there if you need them.

7 years ago

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Verified Customer

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Roscilla Lake Forest, CA

The customer support has been great. They've done exactly what they said they will do. It's not the prettiest but that's okay, as long as it works.

7 years ago

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Verified Customer

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David Cumberland Furnace, TN

All I've done is the initial set up and we haven't had any issues. It seems to be very easy to understand. I like the big buttons.

7 years ago

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Verified Customer

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Kimberly Port Orange, FL

I was told it was an all-in-one unit and not a two part unit. The unit that makes the system work has to be charged. I am not happy with the service. It goes off for no reason without any movement on the bed. It takes forever to be answered. It goes off about 15-20 times connecting the call. I'm very unhappy with their service. I was misinformed, misguided, and I won't be going back.

7 years ago

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Verified Customer

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Anonymous DeLand, FL

I've had a lot of trouble getting the necklace adjusted. It was really long and one of the ladies from the company finally adjusted it. It accidentally fell and it kept on going off.

7 years ago

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Verified Customer

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Salem West Bloomfield, MI

I set it off accidentally and it proved to work. They called me to check on me. They answer the phones right away and it's a live person.

7 years ago

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Verified Customer

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Kathryn Alamosa, CO

I've knocked the thing a lot so it went off. They've called immediately when I knocked the thing off and it started buzzing.

7 years ago

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Verified Customer

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Margaret New Hyde Park, NY

It went off by mistake one day and I panicked but all I had to do was press the other button and it stopped. My dealins with the accounting department helped me.

7 years ago

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Verified Customer

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Vergene And Dale West Lafayette, IN

When I fell and needed help, I pressed the button and the police were there to help in no time. We have had a couple false alarms.

7 years ago

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Verified Customer

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Bob Amarillo, TX

MobileHelp likes to keep in touch with me. They ensured that I set up the device correctly, and that I was given the help I needed.

7 years ago

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Verified Customer

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Anonymous Medford, OR

The device provided is very sensitive. It often goes off by accident. The people at MobileHelp are knowledgeable and very kind.

7 years ago

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Verified Customer

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Gayle Delray Beach, FL

I am satisfied with MobileHelp. I cant use it outside of my home though. I haven't interacted with customer service all that much.

7 years ago

Reply from MobileHelp

Gayle,

Thank you for your review. We have systems that work outside the home, as well as, in the home. Please contact us at 877-827-6207, if you would like to discuss changing your system to something that would better meet your needs. We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 12th, 2018

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Verified Customer

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Anonymous

When I hit the button, customer service comes right in and verifies everything is ok, and answers any questions we might have.

7 years ago

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Verified Customer

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Linda S Santa Fe, NM

Signed up with MobileHelp because you do not need a landline. It has GPS technology that can find you when you are away from home.

7 years ago

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Verified Customer

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Sarah

It's a little device that I can carry around with me. I have hit it a few times and they answered right away each time.

7 years ago

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Verified Customer

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Wendy Wappingers Falls, NY

I've activated it a couple times by accident. They actually sent an ambulance to my GPS location one time where I didn't realize I had activated it.

7 years ago

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Verified Customer

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Anonymous San Diego, CA

I had numerous problems and wanted to cancel it, they were willing to replace the device, but I didn't want it anymore. It wasn't functioning properly, but they were good about canceling it.

7 years ago

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Verified Customer

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Christine Estero, FL

The piece around the neck is a little device that I keep on my table and it doesn't take up much room, and it's very light.

7 years ago

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Verified Customer

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Bessie Norfolk, VA

One time, my sugar was up high and I was afraid so I just pushed the button and it did not take the ambulance long to get here.

7 years ago

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Verified Customer

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jeanne liebermn New York, NY

because an accidental drop of a device in a bag ignited a storm of responses that scared my relatives but reminded me how it works

7 years ago

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Verified Customer

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Alice Cummings Cleburne, TX

I have not had to use it yet. but it went off by accident and I was immediately called being by myself it gives me confidence that should I need help you would be there.

7 years ago

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Verified Customer

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Jazzy Jean Redford, MI

I feel more secure to know that if something should happen to me helps is on the way, someone will call you immediately if they detect a fall.

7 years ago

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Verified Customer

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Anonymous Riverview, FL

My system did not activate with 2 pretty hard fall. Unreliable equipment False Promises- tell you up front there will be no questions asked or hassles upon cancelling service- the operator did, then she transferred me to another sales person offering me a better deal and then I got a call a few days later from another person. A typical.com company- nice up front to catch you then not deliver on anything they stated up front.

7 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Nov. 9th, 2018

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Verified Customer

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Simone - Customer Support 10/30/18. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough. Alpena, MI

Customer Support is exemplary. She assisted me and my parents with testing and questions. Was friendly, helpful, patient, and thorough.

7 years ago

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Verified Customer

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Kathye Hilgendorf Harrison, MI

Great customer service during my recent move. Also I accidentally set off my alert button a few times, but they were very understanding.

7 years ago

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Verified Customer

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B R Coloma, MI

One time I accidentally touched the button and you were right there and asking if I was ok. I was amazed. I think it's a great service.

7 years ago