Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous

The device is uncomfortable to wear, and not that reliable. There was a time when I pressed the button and needed customer service, but they did not get back to me at all. I was very disappointed.

7 years ago

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Verified Customer

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Anonymous

MobileHelp's device is very good. I would recommend it to those who have trouble walking. I do think the price is a little high.

7 years ago

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Verified Customer

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Barbara

When I call, they respond very quickly. I had fallen in the garage and they got here very quickly. It's easy to keep on and it's comfortable.

7 years ago

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Verified Customer

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Henry Hoyt Lakes, MN

I get a couple of false alarms, I didn't press it but it must have bumped against something. But, they were right there when that happened.

7 years ago

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Verified Customer

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David Phoenix, AZ

I like the warranty guarantee. If anything happens to the device, it can be repaired or replaced. The equipment has a lot of quality to it.

7 years ago

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Verified Customer

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Robert Lufkin, TX

I've pressed the button for help 10 times and each time there is a quick, polite, and concerned response on the line. Truly a great service.

7 years ago

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Verified Customer

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Debra

I got help when I had to ask, they are very helpful. I like the mobile part of it, being able to take it with you is nice.

7 years ago

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Verified Customer

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Elsa

I tried to wear it every day but it's not comfortable. It's too responsive, there's been a lot of false alarms. But, they have answered me almost immediately when everything has happened.

7 years ago

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Verified Customer

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Martha And Fred

I use the GPS device when I leave the house. It is convenient and comfortable. MobileHelp offers a lot of equipment that benefits us.

7 years ago

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Verified Customer

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Gerald Dunnellon, FL

I am very happy with this company. The one time I needed it, it was very handy. I feel MobileHelp to be very, very trustworthy.

7 years ago

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Verified Customer

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Elnora Asheville, NC

MobileHelp offers a very reasonable price. I called and received a clear understanding of everything after speaking with a representative.

7 years ago

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Verified Customer

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Gelsomina Fishkill, NY

I have tested it several times and sometimes it will take quite a few rings for someone to answer me. It is comfortable though, I use the wristband.

7 years ago

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Verified Customer

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James Tucson, AZ

I have had a couple experiences so far with it malfunctioning, or not working. I had to wait until the next day to call for a replacement because the number I received wasn't a 24-hour number.

7 years ago

Reply from MobileHelp

James,

Thank you for your feedback. Our Monitoring Services are 24/7 get to get emergency help. Customer Care for billing, questions about your account, etc.. are M-F 8am-8pm EST & Sat 9am-6pm EST. We are sorry for any inconvenience this has caused you.

Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Oct. 30th, 2018

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Joann Fort Wayne, IN

MobileHelp is rather expensive, but I have had a very positive experience with them so far. I did have a false alarm, and they responded right away.

7 years ago

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Verified Customer

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Cecilia Modesto, CA

I like how I can take the device wherever I go and still feel the same security. Customer service is very polite and very helpful.

7 years ago

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Verified Customer

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Anonymous

I don't carry a purse, so it can be hard getting the device to clip on to me somewhere. Everyone there has been very helpful to me though.

7 years ago

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Verified Customer

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Lila

I accidentally set off the alert, and someone came on right away and was very nice when I told them there was no accident.

7 years ago

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Verified Customer

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Ronald D

I like how MobileHelp can locate where I am using GPS. So far, customer support has been very prompt with their service.

7 years ago

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Verified Customer

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Jeannette S

The device is comfortable and I don't have concerns right now. Customer service answers the call very quickly. They answered the alert very quickly.

7 years ago

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Verified Customer

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David

It's better than your typical customer service. They're very reassuring over the phone and they make you feel that you're safe.

7 years ago

Reply from MobileHelp

Thank you David for your wonderful feedback!

Oct. 4th, 2018

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Verified Customer

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Elaine

The customer service has been very helpful so far. The fall detection is almost too sensitive because I keep bumping it that sends in false alarms.

7 years ago

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Verified Customer

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Jack

I keep it on my all the time. The customer service people were very very good and polite and knowledgeable and very customer oriented.

7 years ago

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Verified Customer

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Angela

It's so convenient and it follows you everywhere and if anything happens to me or anyone else who needs it they can find you wherever you are.

7 years ago

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Verified Customer

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Loretta

A few weeks ago I fell and I had a quick response from the local fire department once I used the device. It's very reliable.

7 years ago

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Verified Customer

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Audrey

I'm very satisfied with it. I feel very safe and comfortable with it around my neck. I'm very satisfied with the service I've been rendered.

7 years ago

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Verified Customer

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Kerry

The customer service has been quick to answer the phone when it's gone off and they have been very polite. It's still not as comfortable as I would have liked.

7 years ago

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Verified Customer

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Susan

I tend to fall down a lot, so I have the fall down thing around my neck the pendant around my neck all day long and it's come in handy a few times now.

7 years ago

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Lorraine Barker, NY

My first pendant was low on voltage and they were monitoring it and found that out. They sent me another one to replace it.

7 years ago

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Anonymous Enid, OK

It has gone off on me several times but it's easy to stop and they always check back with me to make sure that everything is okay.

7 years ago

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Verified Customer

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Marcia

I think they have good customer service. I wear it when I go out driving or out anywhere, and I haven't found anything wrong with it yet.

7 years ago

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Verified Customer

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John Columbus, OH

It's a good instrument and I'm getting used to it. Before, I accidentally activated it and talking to them went very smoothly.

7 years ago

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Verified Customer

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Meredith Tomah, WI

One thing that I don't like is that it goes off too easily. I haven't fallen or needed anything, and it's gone off by accident.

7 years ago

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Verified Customer

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Anonymous

They're on the ball, they call me and I say I'm sorry because it was a mistake. They're very sweet and tell me to have a good day.

7 years ago

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Verified Customer

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Mary Ann Fort Myers, FL

I wear the device all the time, except in bed. This is especially helpful because I can wear it outside of the home as well.

7 years ago

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Verified Customer

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Phyllis North Platte, NE

I was given two wrist watches to wear, but they are kind of too big. I usually take the mobile unit when I leave the home.

7 years ago

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Verified Customer

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Kathleen Wellston, OH

With MobileHelp, my kids are able to view my vitals every single day through daily reports, which allows them to help me better.

7 years ago

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Verified Customer

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Martin Meadow Vista, CA

I have had a very positive experience with MobileHelp so far. I have two wristbands and a necklace that I use, and it is very convenient.

7 years ago

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Verified Customer

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Jan Abilene, TX

The service is pretty expensive, but customer service seems pretty attentive. They called even when I accidentally bumped it and it went off.

7 years ago

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Verified Customer

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Nancy Longwood, FL

MobileHelp has been very honest with me. I have been called several times to make sure things are ok. Customer service has been great.

7 years ago

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Verified Customer

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Rodney Lewisburg, TN

Usually about anytime I call, MobileHelp picks up right away. I do not like the band that I wear because it makes my arm break out.

7 years ago

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Verified Customer

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Cloyid Hickory, KY

Each time I call, there is a fast response time, and all of my questions are answered. MobileHelp is dependable, and offer a good price.

7 years ago

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Verified Customer

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Michael Somerset, KY

The service is great! It does exactly what it says it will do. Every time there is a problem, I've been able to be contacted, and have it resolved.

7 years ago

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Cynthia Delaware, OH

The device is pretty simple to use. Customer service has been very helpful for me. They were very patient, and willing to answer my questions.

7 years ago

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Verified Customer

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Grace

I've put the fall button down too quickly and it responded immediately, so if there was an accident I would have help immediately.

7 years ago

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Anonymous

I've never fallen and had to use it, but I've turned over in bed and it says there was a fall detected. They tell you not to wear it to bed at night, but I think I could easily forget to put it on again.

7 years ago

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Verified Customer

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Violet

The people are nice, and I think it's a good thing for your loved ones to have while you're gone so you'll know they're safe.

7 years ago

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Verified Customer

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Sharon

I've push the button accidentally a couple of times and they've been very courteous about realizing that it's a learning curve.

7 years ago

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Carol

Whenever I needed to talk to someone, I'm able to reach somebody. I've had no problems with it. I've been totally satisfied with it.

7 years ago

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Jeannie

The customer service was so gentle and so kind. They made me feel like they knew what they're doing and what they were telling me I agreed with them.

7 years ago

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Verified Customer

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Henry

I've hit the button a few times and talked to people on the other side. It's been really good to talk to them and solve the problem.

7 years ago