Name: MobileHelp
Rating: 4.6

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Verified Customer

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Pat

It's a pain in the butt because you have to take too much stuff with you. Whenever I go out and I put it in my purse and then I've got to wear something around my neck and that watch that's awful looking. The light on the other unit is too bright at night and keeps me awake.

7 years ago

Reply from MobileHelp

Pat,

We are sorry to hear that you aren't enjoying the use of your equipment! At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. Please provide your phone number so that we may be able to call you. We look forward to speaking with you soon.

Best Regards,

MobileHelp

Oct. 4th, 2018

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Verified Customer

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Anonymous

Originally thought that the range on the device would be a little further. Customer service is very prompt and polite. I feel like they are interested in me as a customer.

7 years ago

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Verified Customer

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Donna

Every time I have questions, customer service answers them right away. Very happy I can leave the house with the device.

7 years ago

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Verified Customer

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Anonymous

Customer service gave a very prompt call when my husband fell. They dispatched an ambulance for me right Price is also a plus.

7 years ago

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Verified Customer

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Roberta

When I press the button on the device, customer service responds immediately. I like how it is waterproof and easily accessible.

7 years ago

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Verified Customer

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Helen

The device detected a fall twice when I hadn't fallen. This caused customer support to call me. It is very easy to set it off by accident.

7 years ago

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Verified Customer

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PL

I really respect MobileHelp. Regardless of what I need, they are always there for me. Customer service is very helpful. I'm glad I have MobileHelp.

7 years ago

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Verified Customer

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John

It was easy to order and set up. We also tested it a few times and the person on the other end was pleasant and helpful.

7 years ago

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Verified Customer

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Debbie Maricopa, AZ

My mom had a false alarm but they called me amediately and my brother and that shows me that they were on top of it and that I can trust them

7 years ago

Reply from MobileHelp

We are happy we could be there for you & your family!

Aug. 10th, 2018

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Verified Customer

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Kathy Shelbyville, IN

It's nice to feel safe when I'm alone at the house I don't have to worry about falling and not being able to get to my phone

7 years ago

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Verified Customer

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Kay

Their customer support needs to be trained better, they always have to go find out the answers to your questions. My watch is really easy to use.

7 years ago

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Verified Customer

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Waldo Faires

Fast and friendly sign up, have not had to have for an emergency, but have accidentally have hit button and had fast response.

7 years ago

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GrannyJu1

MobileHelp has been there every time I've had questions. Fortunately I'm not had to use them in an emergency situation (yet!).

7 years ago

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Verified Customer

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P.H.

Because I really like the main set up display. Also, the necklace is extremely comfortable to wear. You C/S people are awesome!!!!

7 years ago

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Anonymous West Green, GA

It's easy to use, and they call me to tell me there has been an alert. My dad has problems using it, he keeps setting the alarm off when trying to test it.

7 years ago

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Verified Customer

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Anonymous San Mateo, CA

They very nicely answered all the questions I had. There were a couple of false alarms, but they were very good about that.

7 years ago

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Verified Customer

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Rosa

There are no kind of hidden fees and they're pretty responsive. I think it looks good, the necklace seems to be a little bit more quality.

7 years ago

Reply from MobileHelp

Thank you Rosa for your awesome feedback! :)

Jul. 25th, 2018

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Dorothy Lorton, VA

Customer support has checked in with me several times by phone. I'm very satisfied and feel comfortable with the device.

7 years ago

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Joyce Duluth, MN

Customer support is very professional. The device is convenient and compact. They are a great company and they're more reasonable than anyone else.

7 years ago

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Verified Customer

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Mary Canyon Lake, TX

Customer support has been really good at contacting me. They're friendly even when the alarm goes off and it wasn't an emergency.

7 years ago

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Verified Customer

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T

Customer support at MobileHelp is pleasant and helpful. They answer all of my questions and keep me informed about everything.

7 years ago

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Verified Customer

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Rose San Antonio, TX

I like how mobile the device is. It's more discreet, so people don't necessarily know I'm wearing it. The customer service is very responsive.

7 years ago

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Verified Customer

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William Havana, AR

I've dealt with this company only when I've been testing the product to make sure it works. It has a very sensitive fall detection.

7 years ago

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Verified Customer

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Barbara Hortense, GA

Even though I've had 2 false alarms, MobileHelp's customer support has been very nice and prompt in handling it. It's working better than I expected.

7 years ago

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Verified Customer

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Lee Surprise, AZ

I was a little intimidated by the size initially, but I'm very comfortable with it now. It's big enough though, that I can read it.

7 years ago

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Verified Customer

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Barbara New Port Richey, FL

I set this system up promptly when I received it, and it was a very easy installation. I haven't had any problems with the equipment.

7 years ago

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Verified Customer

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Anonymous Abilene, TX

This medical alert is competitively priced. We've only used the service for about a month, but I'm very likely to recommend it. Everything is working properly

7 years ago

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Verified Customer

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Anonymous Jacksonville, FL

The alarm device is very easy to use. We also really enjoy the customer service at MobileHelp because they're a good support to us.

7 years ago

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Verified Customer

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William Hendersonville, NC

One time, my device went off at one o'clock in the morning. I was just laying in bed asleep, and it went off. It went off again at 6 o'clock. Thankfully I haven't had any more false alarms since then.

7 years ago

Reply from MobileHelp

William,

Thank you for your feedback. Are you wearing a fall detection pendant? If so, we do not recommend wearing those to bed because they can cause false alarms when you move around in your sleep. We would recommend wearing a standard help button to bed. If you have any questions regarding this, please contact Technical Support at 877-827-6207, Option 1.

Best Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Dawn Chino Valley, AZ

We picked MobileHelp because they have good cusomer service. Also for the cost of the device. The actual device is perfect.

7 years ago

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Verified Customer

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Anonymous

I had a really good experience with the sales person. He did a good job explaining things very well, and he answered multiple questions.

7 years ago

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Verified Customer

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Virginia

They were very patient, and answered all the questions I had. I haven't had to use the device just yet, but it seems to work when we test it.

7 years ago

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Verified Customer

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Ruth

They answered all my questions and helped me with the installation problems I was having. All I have to do is plug it in, it was very easy.

7 years ago

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Verified Customer

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Helen

My children got MobileHelp for me, and it's gone off three times on accident, causing ambulances to get to my house. Thankfully, this shows us that their response time is very immediate. I don't like that it goes off without me even touching it, which is why I had ambulances at my door.

7 years ago

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Verified Customer

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Donald

I wear the medical alert device every day. I haven't had to use it except to test the device, and I got a good response.

7 years ago

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Verified Customer

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Mary Alice

When I've had to use the alarm on the device, they were there right away helping me. They are accurate and know what they're doing.

7 years ago

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Verified Customer

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Shirley

Customer support at MobileHelp has answered all of my questions, and explain all their services clearly. It's a product that's very easy to use.

7 years ago

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Verified Customer

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Lynda

Setting up the system in my home was very easy. Things hooked up easily, and I haven't had any problems with the equipment.

7 years ago

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Verified Customer

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Donna

I accidentally hit the button and set off the alarm, but they are always very courteous to me and help me even though it was an accident. It's very easy to use.

7 years ago

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Verified Customer

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Ruth

I use this medical alert device when I go outside of my house in my big yard. This company always seems to be available.

7 years ago

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Verified Customer

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Anonymous Longboat Key, FL

Every time we test it the response is fine, and when we accidentally hit it we immediately got a response. The response is there and it's moderately affordable.

7 years ago

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Verified Customer

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Nan V. Pfeiffer Ocala, FL

The bracelet you wear around your wrist doesn't stay closed, the rubber part slips and slides and it's fallen off my wrist a couple of times.

7 years ago

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Anonymous Cortlandt Manor, NY

The GPS does not work well in my tall building which is something I worry about. The watch did fall apart at one point in the shower, and it takes a couple of minutes for them to respond instead of the 17 seconds they said.

7 years ago

Reply from MobileHelp

Thank you for your feedback. We would be happy to look into this for you by either responding to this message with your name, phone number and/or customer ID number or calling into Technical Support at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you.

Sincerely,

MobileHelp

Jun. 20th, 2018

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Verified Customer

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Dana R Chicago, IL

Great service. Very reliable. Very prompt. I feel much safer knowing my mom has mobile alert. She also seems to feel better when she is alone.

7 years ago

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Verified Customer

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Elissa Pfeffer Pompano Beach, FL

The day after we got the device for my mother in law. She fell off her bed. She pushed the button and help was on the way. This is a great device

7 years ago

Reply from MobileHelp

Elissa,

Thank you for sharing your experience. We hope your mom wasn't seriously injured and are very happy to know that she had our system to be able to get immediate help. Thank you again for sharing this and for being a valued part of the MobileHelp family!

Jul. 6th, 2018

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Verified Customer

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Doodle Clarksdale, MS

Thank goodness haven't had to use it. Did try it out once when I was out of town n it found me immediately!! Than you! ??

7 years ago

Reply from MobileHelp

Thank you for your kind review Doodle! We are happy to hear that you were able to experience how efficient the service is in locating the subscriber. Thank you again for leaving a review.

Jul. 6th, 2018

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Verified Customer

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Father Duane Rosemount, MN

The attentiveness of the Mobile Help team in checking whenever they are signaled. Thank God, so far, all have been false alarms.

7 years ago

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Verified Customer

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Marie Daytona Beach, FL

the lanyard connection to the actual unit is cheap and gets caught up in the lanyard string. Also the wrist band is not comfortable. The last company we used had a very comfortable and water proof fabric band.

7 years ago

Reply from MobileHelp

Marie,

Thank you for your feedback. We definitely want the help buttons to be comfortable for you! You can put any necklace/chain/lanyard of your choice on the standard neck pendant lanyard and as for the wrist band, any standard watch band can be put on instead. If you need any further assistance, please contact us at 877-827-6207. Thank you again for your feedback.

Best Regards,

MobileHelp

Jul. 6th, 2018

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Verified Customer

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Dorothy And Robert Nelson Inverness, FL

Every time my husband has accidentally pushed the button to set off the alarm, they have answered. Everything is okay and fine.

7 years ago

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Verified Customer

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Joann Youngquist Crookston, MN

I really like that I can take this device anywhere I travel to. I haven't had to use it yet, but I really like the price of the device and system.

7 years ago