Name: MobileHelp
Rating: 4.6

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Verified Customer

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Lou Cellia Sacramento, CA

I fell and had to use it, and everything went well, they were right on time. I enjoyed talking to them, they are very helpful.

6 years ago

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Verified Customer

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Luz

Because it's not an everyday thing I need, I think it's expensive. It didn't take long to get here, and it's there when I need it.

6 years ago

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Verified Customer

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Flo Austin, TX

I've had a couple false alarms where I accidentally hit the button, but they answered the call immediately. Also, it's easy to use.

6 years ago

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Verified Customer

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Jim Canton, OH

I like to use the watch, it's not too bulky and it's nice. They're on top of everything, when I tested it they were there right away.

6 years ago

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Verified Customer

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Verda Bremerton, WA

We accidentally pushed it and the response was very quick. They have good customer service, they get back to me quickly and they're helpful.

6 years ago

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Verified Customer

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Debra Clinton, TN

False alarms happen when I drop it, but it does work when it hits the floor. The operators on the phone that answer the alarms are fantastic.

6 years ago

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Verified Customer

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Louise Grand Blanc, MI

It gets pressed accidentally too often. They sent me a new one thinking the first was too sensitive, but we'll see how it works when it gets here. If it doesn't turn out to be better, I'll quit the whole company because I can't put up with getting awakened in the middle of the night.

6 years ago

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Verified Customer

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Anonymous

The device is not intrusive on my lifestyle. I can wear it in the pool or the ocean, and still have it working when I get out.

6 years ago

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Verified Customer

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Ellen

The device that I wear is very easy to use, and very reliable. The alarms are easy to turn off if it goes off by accident.

6 years ago

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Verified Customer

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Joan

The device is pretty touchy. I set it off by accident 3 or 4 times per day. However customer service is great at responding.

6 years ago

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Verified Customer

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Randi And Gregory

One time we pushed the button by accident and the response was very quick. They answer right away and are very responsive.

6 years ago

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Verified Customer

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Dan

The device is slick and not intrusive. It looks like a watch and so nobody questions what kind of medical device you have on.

6 years ago

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Verified Customer

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Anonymous

I really like the general aspect of the device. When setting it up, they gave a clear explanation and they helped me out.

6 years ago

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Verified Customer

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Kathy

I was able to use it when I was feeling chest pain, and they were alerted immediately that I needed help. MobileHelp give me the support that I need.

6 years ago

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Verified Customer

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Richard

MobileHelps medical alert device is great. It's easy to use and simply hangs from your neck. Customer service is there when you need them.

6 years ago

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Verified Customer

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Anonymous

The device is uncomfortable to wear, and not that reliable. There was a time when I pressed the button and needed customer service, but they did not get back to me at all. I was very disappointed.

6 years ago

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Verified Customer

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Doris

The device my mom uses is very reliable. Its also very easy to use. She had a fall the other week and it alerted all of us of her condition.

6 years ago

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Verified Customer

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Anonymous

I can take the device wherever I go and it will work. I feel comfortable with it because whenever I check the device, it works.

6 years ago

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Verified Customer

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Anonymous

MobileHelp's device is very good. I would recommend it to those who have trouble walking. I do think the price is a little high.

6 years ago

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Verified Customer

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Barbara

When I call, they respond very quickly. I had fallen in the garage and they got here very quickly. It's easy to keep on and it's comfortable.

6 years ago

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Verified Customer

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Henry Hoyt Lakes, MN

I get a couple of false alarms, I didn't press it but it must have bumped against something. But, they were right there when that happened.

6 years ago

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Verified Customer

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David Phoenix, AZ

I like the warranty guarantee. If anything happens to the device, it can be repaired or replaced. The equipment has a lot of quality to it.

6 years ago

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Verified Customer

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Robert Lufkin, TX

I've pressed the button for help 10 times and each time there is a quick, polite, and concerned response on the line. Truly a great service.

6 years ago

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Verified Customer

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Elsa

I tried to wear it every day but it's not comfortable. It's too responsive, there's been a lot of false alarms. But, they have answered me almost immediately when everything has happened.

6 years ago

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Verified Customer

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Debra

I got help when I had to ask, they are very helpful. I like the mobile part of it, being able to take it with you is nice.

6 years ago

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Verified Customer

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Martha And Fred

I use the GPS device when I leave the house. It is convenient and comfortable. MobileHelp offers a lot of equipment that benefits us.

6 years ago

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Verified Customer

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Gerald Dunnellon, FL

I am very happy with this company. The one time I needed it, it was very handy. I feel MobileHelp to be very, very trustworthy.

6 years ago

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Verified Customer

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Elnora Asheville, NC

MobileHelp offers a very reasonable price. I called and received a clear understanding of everything after speaking with a representative.

6 years ago

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Verified Customer

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Gelsomina Fishkill, NY

I have tested it several times and sometimes it will take quite a few rings for someone to answer me. It is comfortable though, I use the wristband.

6 years ago

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Verified Customer

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James Tucson, AZ

I have had a couple experiences so far with it malfunctioning, or not working. I had to wait until the next day to call for a replacement because the number I received wasn't a 24-hour number.

6 years ago

Reply from MobileHelp

James,

Thank you for your feedback. Our Monitoring Services are 24/7 get to get emergency help. Customer Care for billing, questions about your account, etc.. are M-F 8am-8pm EST & Sat 9am-6pm EST. We are sorry for any inconvenience this has caused you.

Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Oct. 30th, 2018

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Verified Customer

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Joann Fort Wayne, IN

MobileHelp is rather expensive, but I have had a very positive experience with them so far. I did have a false alarm, and they responded right away.

6 years ago

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Verified Customer

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Cecilia Modesto, CA

I like how I can take the device wherever I go and still feel the same security. Customer service is very polite and very helpful.

6 years ago

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Verified Customer

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Anonymous

I don't carry a purse, so it can be hard getting the device to clip on to me somewhere. Everyone there has been very helpful to me though.

6 years ago

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Verified Customer

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Ronald D

I like how MobileHelp can locate where I am using GPS. So far, customer support has been very prompt with their service.

6 years ago

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Verified Customer

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Lila

I accidentally set off the alert, and someone came on right away and was very nice when I told them there was no accident.

6 years ago

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Verified Customer

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Loretta

A few weeks ago I fell and I had a quick response from the local fire department once I used the device. It's very reliable.

6 years ago

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Verified Customer

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Jeannette S

The device is comfortable and I don't have concerns right now. Customer service answers the call very quickly. They answered the alert very quickly.

6 years ago

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Verified Customer

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Elaine

The customer service has been very helpful so far. The fall detection is almost too sensitive because I keep bumping it that sends in false alarms.

6 years ago

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Verified Customer

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Angela

It's so convenient and it follows you everywhere and if anything happens to me or anyone else who needs it they can find you wherever you are.

6 years ago

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Verified Customer

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Audrey

I'm very satisfied with it. I feel very safe and comfortable with it around my neck. I'm very satisfied with the service I've been rendered.

6 years ago

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Verified Customer

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Jack

I keep it on my all the time. The customer service people were very very good and polite and knowledgeable and very customer oriented.

6 years ago

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Verified Customer

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David

It's better than your typical customer service. They're very reassuring over the phone and they make you feel that you're safe.

6 years ago

Reply from MobileHelp

Thank you David for your wonderful feedback!

Oct. 4th, 2018

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Verified Customer

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Kerry

The customer service has been quick to answer the phone when it's gone off and they have been very polite. It's still not as comfortable as I would have liked.

6 years ago

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Verified Customer

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Susan

I tend to fall down a lot, so I have the fall down thing around my neck the pendant around my neck all day long and it's come in handy a few times now.

6 years ago

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Verified Customer

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Lorraine Barker, NY

My first pendant was low on voltage and they were monitoring it and found that out. They sent me another one to replace it.

6 years ago

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Anonymous Enid, OK

It has gone off on me several times but it's easy to stop and they always check back with me to make sure that everything is okay.

6 years ago

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Verified Customer

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Marcia

I think they have good customer service. I wear it when I go out driving or out anywhere, and I haven't found anything wrong with it yet.

6 years ago

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John Columbus, OH

It's a good instrument and I'm getting used to it. Before, I accidentally activated it and talking to them went very smoothly.

6 years ago

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Verified Customer

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Meredith Tomah, WI

One thing that I don't like is that it goes off too easily. I haven't fallen or needed anything, and it's gone off by accident.

6 years ago

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Verified Customer

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Anonymous

They're on the ball, they call me and I say I'm sorry because it was a mistake. They're very sweet and tell me to have a good day.

6 years ago