Name: MobileHelp
Rating: 4.6

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Verified Customer

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Andrew Pearland, TX

The system isn't loud enough to be heard clearly in the next room and the operator cannot hear us either unless we are close to the unit. The response time can take well over a minute, which would be a long time in a life critical situation.

5 years ago

Reply from MobileHelp

Andrew,

Thank you for feedback. If the monitoring center does not make contact with the user after an alert is received, help will still be sent out. Typically if the user can't get to the speaker or phone to let them know you don't need help, you most likely need help. We would like to investigate the response time further, as over a minute is not a normal response time. May you please provide your customer ID number or a phone number on the account, so that we can reach out to you regarding this?

We look forward to speaking to you.

Sincerely,

MobileHelp

Feb. 20th, 2019

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Verified Customer

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Anonymous

have nt had to use the service, but there was times that I acidently pushed the button they were very promply in responding

5 years ago

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Verified Customer

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Orly

Great customer service. It is always easy to talk to a representative and they are knowledgeable and compassionate to the needs of the customer.

5 years ago

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Verified Customer

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Thomas

Accidential actuation of the button caused an operator to contact us and the problem was described. It was appreciated that someone contacted us quickly.

5 years ago

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Verified Customer

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Peggy

I'm not very pleased with the one that goes around my neck because it goes off very easily. I'm very pleased with the rest of the instruments though.

5 years ago

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Verified Customer

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Christine

The system works perfectly, I've never had an error with it. When I made a mistake, they were still courteous and made sure everything was okay.

5 years ago

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Verified Customer

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Marilyn

When the button is pressed they respond immediately. It's good to know that they are responsive in the event of an emergency.

5 years ago

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Verified Customer

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Edgar Paynesville, MN

It works fine but it's a little big for me, it can be awkward because of its size. I haven't had it that long, but it's gone off accidentally 4 or 5 times.

5 years ago

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Verified Customer

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Ramona Minneapolis, MN

If I have any problems or questions, I can call, and they will have answers right away. The only downside is that it is quite expensive.

5 years ago

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Verified Customer

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Pattie Battle Ground, WA

My grandkids accidentally pushed the button on the necklace and they came on and checked to make sure that I was okay. The device is very sensitive.

5 years ago

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Verified Customer

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Dan

The customer service has been very responsive during the set up period. Providing and making sure they had all the information they needed.

5 years ago

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Verified Customer

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Ruth

I use it every day. I have a pendant around my neck all the time and it is very comfortable. The support is right there to help me.

5 years ago

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Verified Customer

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Maria Patricia

The customer support has been very helpful in answering my questions. As a matter of fact I called today and it was very good.

5 years ago

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Verified Customer

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Suresh & Mahdo

By mistake I was trying to bend down and the necklace fell off right away and we got a call and my son got a call. Excellent service.

5 years ago

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Verified Customer

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Rita

The customer service has answered my questions except that I don't know why it goes off when I haven't fallen and I'm just walking.

5 years ago

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Verified Customer

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Madeline

I'm very satisfied to date. I like the size of the watch and the neck one is too. It wasn't huge, some other companies' were very large.

5 years ago

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Verified Customer

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Reuben

It was very fast response when the button was pressed even when it is a false alarm. The staff was professional when I called.

5 years ago

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Verified Customer

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Jack

The operator comes online very quickly and asks what my needs are. There are three ways to activated it, it is very convenient.

5 years ago

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Verified Customer

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Anonymous Sanborn, NY

When I have to use it they are fast and accurate. They do help you quickly. It's very easy to use and they are very courteous.

5 years ago

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Verified Customer

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Susan

I am not sure I like the way it looks. One is compact and I can put in my pocket and the one around my neck is fine. It is smaller size and that is what I like.

5 years ago

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Verified Customer

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Bernice

Customer support is right on time. Whenever I call them, they are always right there to help me. I would recommend MobileHelp to anybody.

5 years ago

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Verified Customer

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Geneva Twentynine Palms, CA

When the fall alarm goes off, things are handled quite quickly. I am paying less than what I was paying with my former company.

5 years ago

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Verified Customer

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Gustavia

When I use the device, everything is accurate and comfortable. The price is alright. I know there are other services out there that are cheaper.

5 years ago

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Verified Customer

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Katherine

Customer service has been very good about answering my questions. The fall alert went off by accident and the paramedics showed up.

5 years ago

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Verified Customer

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Margaret Fultonville, NY

I like everything that MobileHelp has to offer. Customer service is very friendly and thorough. They are very good about checking up on false alarms.

5 years ago

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Verified Customer

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Mary

The wrist watch has a tendency to slide a little bit. Customer service comes on and responds immediately after a call for help.

5 years ago

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Verified Customer

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Madaliene Ravena, NY

You don't need to hook it up to any landline. I am very pleased with the service. I know that they will answer me if I need help.

5 years ago

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Verified Customer

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Janet

When I was trapped under a table, MobileHelp responded quickly and helped me get up. They were responsive and helped in my time of need.

5 years ago

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Verified Customer

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Brenda

customer service did a good job at being quick to overcome any problems and issues that I had. The necklaces is slightly irritating.

5 years ago

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Verified Customer

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Andrea

Customer service was excellent. Every time I talk with them, they are very friendly and helpful. The device is very easy to use.

5 years ago

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Verified Customer

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Kim

Everyone that I talk to at MobileHelp has been very polite and helpful. I like how I can use it in different states and how there is GPS.

5 years ago

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Verified Customer

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Kathaleen Anaconda, MT

Customer service calls to check up on me to see if it is working, and to remind me to charge the battery. I think it is a very good program.

5 years ago

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Verified Customer

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Kathleen

It is easy to use and the people are very polite. I wear the one that goes around your wrist every day. I have had a very good experience.

5 years ago

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Verified Customer

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Anonymous West Palm Beach, FL

The workers really go beyond the call of duty. The wristband was too big for me so they sent me a smaller one without me even asking.

5 years ago

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Verified Customer

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Anonymous

Mobile Help's medical alert device is cheaper than other medical devices I have looked at and they are pretty good when they respond to me.'

5 years ago

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Verified Customer

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Shelley

I am satisfied with the product and the company. The device seems to work like it is supposed to. The people were very helpful.

5 years ago

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Verified Customer

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Tina Pickens, SC

They told me about features that I didn't know the full system even had. It was great. The device is so small I wear it every day.

5 years ago

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Verified Customer

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Anna Clarksburg, WV

They have been very easy to work with and very helpful. They have solved all of my problems and were kind. The device loses its charge quickly.

5 years ago

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Verified Customer

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Joby Wild Rose, WI

I like the safety features. It gives me peace of mind. They upgraded my unit free of charge. The operaters on the phone are very patient and kind.

5 years ago

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Verified Customer

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Colleen

They've been very nice so far. I had trouble with it the other night and I called customer service and they were very helpful.

5 years ago

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Verified Customer

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Joseph

We chose it because of the service and pricing. It seems to work the way it is supposed to. Customer service had been responsive, so far the service is good.

5 years ago

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Verified Customer

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Elsie

It is too sensitive for fall protection. It goes off way to easily and there are a lot of false alamrs. They seem to be pretty good about responding to calls.

5 years ago

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Verified Customer

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Francis

I have had no problems with them. When I gave them a call, they walked me through the process. I think the company is wonderful.

5 years ago

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Verified Customer

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Geraldine And Allen James

It is pretty good. We feel safe at home with it. Also I can take the device with me when leave the house to go shopping.

5 years ago

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Verified Customer

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Marlene

The device is way too sensitive. It goes off way too much. We had four calls in one day because of movement. They do come out every time the unit goes off, it just goes off too much.

5 years ago

Reply from MobileHelp

Marlene,

We are sorry to hear that you have had so many false alarms with your Fall Detection Pendant. We would like to investigate this further. Please respond to this message with your contact phone number or call into Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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R. Savannah, GA

I wear it twenty four hours a day just in case because I'm in my nineties and my children worry about me. I have been very satisfied.

5 years ago

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Verified Customer

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Sherwood

I chose the device and I'm satisfied. The thing is is that I'm doing nothing other than watching TV and the alarm goes off and I don't know why.

5 years ago

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Verified Customer

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Wayne Walford, IA

Every time I've talked to the customer support they've been helpful. The device is easy to use, convenient, and affordable.

5 years ago

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Verified Customer

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Norma J. Seattle, WA

A couple of times that I've set off the alarm unintentionally I've always gotten a prompt response and a very polite person talking to me.

5 years ago

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Verified Customer

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Olen

The customer service is very polite and ready to handle whatever it is. They're quick to answer and knowledgeable, they know what they are doing.

5 years ago