Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jack

The operator comes online very quickly and asks what my needs are. There are three ways to activated it, it is very convenient.

6 years ago

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Verified Customer

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Anonymous Sanborn, NY

When I have to use it they are fast and accurate. They do help you quickly. It's very easy to use and they are very courteous.

6 years ago

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Verified Customer

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Susan

I am not sure I like the way it looks. One is compact and I can put in my pocket and the one around my neck is fine. It is smaller size and that is what I like.

6 years ago

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Verified Customer

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Bernice

Customer support is right on time. Whenever I call them, they are always right there to help me. I would recommend MobileHelp to anybody.

6 years ago

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Verified Customer

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Geneva Twentynine Palms, CA

When the fall alarm goes off, things are handled quite quickly. I am paying less than what I was paying with my former company.

6 years ago

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Verified Customer

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Gustavia

When I use the device, everything is accurate and comfortable. The price is alright. I know there are other services out there that are cheaper.

6 years ago

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Verified Customer

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Katherine

Customer service has been very good about answering my questions. The fall alert went off by accident and the paramedics showed up.

6 years ago

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Verified Customer

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Margaret Fultonville, NY

I like everything that MobileHelp has to offer. Customer service is very friendly and thorough. They are very good about checking up on false alarms.

6 years ago

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Verified Customer

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Mary

The wrist watch has a tendency to slide a little bit. Customer service comes on and responds immediately after a call for help.

6 years ago

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Verified Customer

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Madaliene Ravena, NY

You don't need to hook it up to any landline. I am very pleased with the service. I know that they will answer me if I need help.

6 years ago

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Verified Customer

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Janet

When I was trapped under a table, MobileHelp responded quickly and helped me get up. They were responsive and helped in my time of need.

6 years ago

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Verified Customer

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Brenda

customer service did a good job at being quick to overcome any problems and issues that I had. The necklaces is slightly irritating.

6 years ago

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Verified Customer

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Andrea

Customer service was excellent. Every time I talk with them, they are very friendly and helpful. The device is very easy to use.

6 years ago

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Verified Customer

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Kim

Everyone that I talk to at MobileHelp has been very polite and helpful. I like how I can use it in different states and how there is GPS.

6 years ago

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Verified Customer

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Kathaleen Anaconda, MT

Customer service calls to check up on me to see if it is working, and to remind me to charge the battery. I think it is a very good program.

6 years ago

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Verified Customer

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Kathleen

It is easy to use and the people are very polite. I wear the one that goes around your wrist every day. I have had a very good experience.

6 years ago

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Verified Customer

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Anonymous West Palm Beach, FL

The workers really go beyond the call of duty. The wristband was too big for me so they sent me a smaller one without me even asking.

6 years ago

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Verified Customer

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Anonymous

Mobile Help's medical alert device is cheaper than other medical devices I have looked at and they are pretty good when they respond to me.'

6 years ago

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Verified Customer

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Shelley

I am satisfied with the product and the company. The device seems to work like it is supposed to. The people were very helpful.

6 years ago

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Verified Customer

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Tina Pickens, SC

They told me about features that I didn't know the full system even had. It was great. The device is so small I wear it every day.

6 years ago

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Verified Customer

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Anna Clarksburg, WV

They have been very easy to work with and very helpful. They have solved all of my problems and were kind. The device loses its charge quickly.

6 years ago

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Verified Customer

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Joby Wild Rose, WI

I like the safety features. It gives me peace of mind. They upgraded my unit free of charge. The operaters on the phone are very patient and kind.

6 years ago

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Verified Customer

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Colleen

They've been very nice so far. I had trouble with it the other night and I called customer service and they were very helpful.

6 years ago

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Verified Customer

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Francis

I have had no problems with them. When I gave them a call, they walked me through the process. I think the company is wonderful.

6 years ago

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Verified Customer

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Elsie

It is too sensitive for fall protection. It goes off way to easily and there are a lot of false alamrs. They seem to be pretty good about responding to calls.

6 years ago

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Verified Customer

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Joseph

We chose it because of the service and pricing. It seems to work the way it is supposed to. Customer service had been responsive, so far the service is good.

6 years ago

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Verified Customer

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Marlene

The device is way too sensitive. It goes off way too much. We had four calls in one day because of movement. They do come out every time the unit goes off, it just goes off too much.

6 years ago

Reply from MobileHelp

Marlene,

We are sorry to hear that you have had so many false alarms with your Fall Detection Pendant. We would like to investigate this further. Please respond to this message with your contact phone number or call into Technical Support at 877-827-6207, Option 1.

We look forward to speaking to you!

Sincerely,

MobileHelp

Feb. 7th, 2019

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Verified Customer

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R. Savannah, GA

I wear it twenty four hours a day just in case because I'm in my nineties and my children worry about me. I have been very satisfied.

6 years ago

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Verified Customer

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Geraldine And Allen James

It is pretty good. We feel safe at home with it. Also I can take the device with me when leave the house to go shopping.

6 years ago

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Verified Customer

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Wayne Walford, IA

Every time I've talked to the customer support they've been helpful. The device is easy to use, convenient, and affordable.

6 years ago

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Verified Customer

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Sherwood

I chose the device and I'm satisfied. The thing is is that I'm doing nothing other than watching TV and the alarm goes off and I don't know why.

6 years ago

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Verified Customer

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Norma J. Seattle, WA

A couple of times that I've set off the alarm unintentionally I've always gotten a prompt response and a very polite person talking to me.

6 years ago

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Verified Customer

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Olen

The customer service is very polite and ready to handle whatever it is. They're quick to answer and knowledgeable, they know what they are doing.

6 years ago

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Verified Customer

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Ken Pacific Palisades, CA

I'm wearing a wrist watch and it's very effective for me and comfortable as much as I move around. It is very good to have on my wrist.

6 years ago

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Verified Customer

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David Lewistown, MT

The only customer support that I have dealt with was a call because the package that the system arrived in was damaged and the support people kept switching me from place to place. I wanted to return what I got and get a new shipment but they were quite difficult to deal with.

6 years ago

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Verified Customer

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Anonymous Calistoga, CA

Everything I've done with the customer service has been very positive and very helpful and they help with anything you didn't quite understand.

6 years ago

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Verified Customer

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Karen

I've called at different hours of the day asking questions and I can have my device tested at any hour. It's really convenient to use.

6 years ago

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Verified Customer

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Jack

It went off for some reason when I was in the shower. My daughter called saying that she got an alarm and people were at the door.

6 years ago

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Verified Customer

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Diana

I paid 75 dollars upfront and 30 a month and I think that's way too much money. But, I like that I can wear the bracelet outside and not just at home.

6 years ago

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Verified Customer

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Virginia

I had a little trouble at the beginning with the fall button because it could go off while I was just sitting in a chair. They sent me a new button to try out though.

6 years ago

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Verified Customer

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Miryam

The one issue I have is they don't send out invoices every month. I need those records for the insurance company and I have to call each month to request it.

6 years ago

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Verified Customer

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Donna J.

They call back immediately and notify us if there is a fall. Even if it's away from home we will be able to find her, which is very helpful.

6 years ago

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Verified Customer

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Stan

It because every time it is gone off, they have responded immediately. It's easy to operate and I can talk to a real person in case of an emergency

6 years ago

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Estrella

I have it on all the time just in case I fall. I think it is very convenient. It's easy to use and a very good service. They answer right away.

6 years ago

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Verified Customer

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Tom Lincoln, NE

Customer support answered all my questions and they called me up couple times to see how everything is doing. So far everything is good.

6 years ago

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Verified Customer

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Anonymous Arnold, MO

I usually wear it at night. I wear the watch and it comes off every once in a while during the night. Customer service always answers my calls.

6 years ago

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Verified Customer

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Freddie Oak Hill, WV

My wife wears it. She has set it off accidentally three times and they have called immediately every time. It works great.

6 years ago

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Verified Customer

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Richard Alliance, OH

It seems to be a highly functional device. I set it up and it set up easily. They're really helpful when I have to deal with them.

6 years ago

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Verified Customer

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Terry

Since we have received it, everybody's been very helpful with getting us situated. It seems easy to use for an eighty four year old.

6 years ago

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Verified Customer

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Alice Mio, MI

They've been very good to me, they call and check up and make sure everything's okay. They are always on top of things. It is always there and handy.

6 years ago