Name: MobileHelp
Rating: 4.6

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Verified Customer

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Margaret Hilliard, OH

Everything comes on time and it comes in good shape. I tested it accidentally and we got a very quick response. People spoke to me before they sent anyone out.

6 years ago

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Verified Customer

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David Arlington, TX

The necklace is very sensitive. I've had a number of false alarms caused by just flopping around on my chest. The one time I tested it, it worked just fine.

6 years ago

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Anonymous Fort Collins, CO

There have been several times where it mistakenly went off when I bumped it accidentally and they were very prompt in response.

6 years ago

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Verified Customer

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Hazel Temple, TX

Sometimes I would forget to wear my locket and they would call me immediately and helped me learn how to wear it so they're very helpful.

6 years ago

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Verified Customer

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Lorna

Their customer service is great because they answer immediately. I don't like the necklace too much because it is very sensitive and sets itself off.

6 years ago

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Verified Customer

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Sandra And Michael Auburn, KS

Every time I have had a question, they have been very helpful. The fall detection bracelet can be a little too sensitive.

6 years ago

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Verified Customer

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Anonymous Purvis, MS

They called me as soon as they thought I had fallen. The necklace gets set off a little too easily. The price is reasonable.

6 years ago

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Verified Customer

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Anonymous

It works promptly and their reply is prompt. They are on the ball. It is a little bit sensitive. A lady I spoke to was very courteous and polite.'

6 years ago

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Wilma Morganton, GA

It cost more than advertised they would on the television. When my son set it off, they answered immediately but I wouldn't recommend them.

6 years ago

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Anonymous Harrisburg, NC

I like the convenience of the GPS thing and the button. Their customer service is very thorough, it was delivered quickly, and it was easy to set up.

6 years ago

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Verified Customer

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Lorraine Stuart, FL

When I called they were very helpful. I like that when you are sleeping it makes a loud noise, I think that is a good feature.

6 years ago

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Verified Customer

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Christy

They are always there for me. When I call they are very friendly and cooperative with me. The device is very convenient.

6 years ago

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Verified Customer

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Anonymous Naperville, IL

I like the necklace more than the bracelet. I can use the device when I travel and I know that they will always be there for me.

6 years ago

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Verified Customer

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Art And Zawadi Columbus, OH

The necklace isn't too noticeable and I like that you can be anywhere in the United States and you will always have help.

6 years ago

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Verified Customer

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Lisa Middletown, OH

The customer service is always there when I need them and they are always very helpful with any answers to any questions I have.

6 years ago

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Tracey Keokuk, IA

I love the wristband, but the pendant goes off every time you move it and causes a lot of false alarms. The operators are very quick and helpful.

6 years ago

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Virginia The Dalles, OR

I like how you can bring the portable device downtown and know you can get help if you fall. The testing of the device was very easy.

6 years ago

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Verified Customer

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Linda Fort Worth, TX

They make you feel comfortable when you call and they tell you how things are supposed to go. I have told my friends and family all about it.

6 years ago

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Samuil Campbell, CA

I cannot say anything bad about them. I like how when we did our test, they were very fast. I am recommending them to anybody who is my age.

6 years ago

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Jose Sacramento, CA

Never had any issues with their service. Sometimes it set itself off automatically accidentally and I follow the instructions and wait for it to disconnect.

6 years ago

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Verified Customer

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Blaire

It makes me feel safe knowing that I have someone that can help me and I got an answer right away. I am very safe with it.

6 years ago

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Verified Customer

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Janie Mount Holly, NC

My only complaint is the battery dies too soon. They are always there when I need them, I used it this morning when I fell.

6 years ago

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Verified Customer

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Jacqueline Windsor, VA

I like that there is someone always there that I can count on. It has helped me out and I really depend on it. They respond quickly.

6 years ago

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Richard

I like everything about it. I have tested it and they did a great job; they did exactly what they said they would do. I trust them with everything.

6 years ago

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Verified Customer

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Phyllis Minneapolis, MN

My only problem is I might be allergic to the wristband, I am going to start wearing it again to see if I can but I can get the neck line and it tested well.

6 years ago

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Verified Customer

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Melissa Pageland, SC

They're very trustworthy. About three weeks ago I needed somebody and they were right there. It is easy to wear and they always answer.

6 years ago

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Calvin Denver, CO

The one I am wearing I would rate high but the one I am not wearing was not great. I tested it and it worked fine but the other one you just touch it and it goes off and the next thing the fireman is at your house. I don't care for that one.

6 years ago

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Gene Texas City, TX

I haven't had any problems and there is nothing to dislike about it. I can see it works well and they are always there when I need them.

6 years ago

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Barbara

They provided me with awesome customer service. They explained how everything worked, what as included, and their rate are reasonable.

6 years ago

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Verified Customer

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Rose Lee Stratton

the convenience of using the product. I feel much safer in my home with it. So far I haven't had to use it, but I know it is right there.

6 years ago

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Verified Customer

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Shelly Rummel

When I first signed up, they did not get the protocol right for calling when my Dad falls. So, the first call out was not as we had thought we had set it up. My Dad was a bit upset about it.

6 years ago

Reply from MobileHelp

Shelly,

We are sorry to hear about any misunderstanding regarding our call process that you experienced. We see that you have spoken to Customer Care and a Custom Call List has been put in place. If you need any further assistance, please contact us at 877-827-6207.

Kind Regards,

MobileHelp

Mar. 26th, 2019

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Verified Customer

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Mary Paradise

i have the automatic fall alert as part of my program but the pendant is way too sensitive. Just a slight bump causes it to activate an emergency call.

6 years ago

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Verified Customer

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Dorothy Skadsheim

Fall button is not perfected. The rest is good. Except I keep losing the sensors. How to find? They charged for 1 year instead of 1 month, no notice.

6 years ago

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Verified Customer

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Terry, Ruby's daughter.

They have taken care of us very well.They are always prompt and courteous, and I feel more secure knowing they are always there.

6 years ago

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Verified Customer

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5 Elkhart, IN

I have been able to carry the mobile button with me when I am going out to work on the farm. I have been very happy with the way it works.

6 years ago

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Verified Customer

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Shirley Washington, MO

We signed with Mobilehelp because of the cost, and because of the built in GPS. Customer service was good at helping us set everything up.

6 years ago

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Verified Customer

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Helen

I accidentally did it one time and they were in contact with me within seconds. I think it is great and the price is great.

6 years ago

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Verified Customer

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Dave St. Petersburg, FL

So far it has worked. I wear my pendant and the mobile unit on my belt. They answer rather quickly and get right to the point.

6 years ago

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Phyllis Newington, CT

It was the right price for me. They didn't pressure me or anything when I decided to get it. They've answered all my questions for me and it is easy to use.

6 years ago

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Verified Customer

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Arlene Cleet Phoenix, AZ

If I have to go outside I wear the necklace and take the little G.P.S thing with me. When I'm at home I can still just wear that device.

6 years ago

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Verified Customer

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Patricia Brewer Granite City, IL

I'm 80 years old and need something to protect me when I'm falling a lot. This is a good company and it comes in handy if you need it.

6 years ago

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Verified Customer

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Louise Gorski Elgin, IL

When I was ordering I thought they were excellent. The device is so simple, I just put it on in the morning and take it off at night.

6 years ago

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Verified Customer

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Teresa Coppes Elyria, OH

The customer service is excellent with paying the bill they give me. The necklace is sensitive, I'm trying to work on that.

6 years ago

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Ralph Harvey Albany, OH

I was pleased with the way they handled my situation. Once I hit it accidentally and was pleased with how quick the response was compared to other companies.

6 years ago

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Jerilynn Fadden Arlington Heights, IL

Why does this go off when I'm sitting still doing absolutely nothing? Everyone's been good at explaining things and understanding the false alarms though.

6 years ago

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Verified Customer

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Rosemary Summerville, SC

I keep getting phone call after phone call and form after form and finally I got a phone call from them telling me they had no information about me yet even though I had paid two and half months. If I put the device in my pocket book and then put it on the floor it indicates I have fallen.

6 years ago

Reply from MobileHelp

Dear Rosemary,

We received your review and would like to contact you to help resolve these issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experience anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Mar. 9th, 2019

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Anonymous Fortuna, CA

I saw them advertised on TV and I needed something so I figured I would try them. They have been very helpful hooking everything up.

6 years ago

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Janice Le Blanc Atlanta, GA

The customer support answered all the questions that I had. I had accidentally pushed the button by mistake and they were right on it.

6 years ago

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Verified Customer

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Anonymous Topeka, KS

One time it scared me to death. I was in bed and I was sound asleep and the device went off and I had not idea how to shut it off and the siren was going and I didn't know what to do so that was not a good experience. The bracelet is okay, but I don't use the pendant anymore because they said it was real sensitive and it just goes off so easily.

6 years ago

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Verified Customer

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Nancy Watsonville, CA

They are very efficient at what they do and they have been a great help I just wish they were a little cheaper. I am very satisfied.

6 years ago