Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shirley

My biggest concern was if I fell not at home would I get help. I got the one that goes around my neck because that's got the G.P.S. system. It seems like it would work when I need it but it goes off when I don't need it.

6 years ago

Reply from MobileHelp

Hi Shirley. We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. We look forward to speaking with you soon. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Annette Szafran

Great service and quality products. Compared to other products I researched Mobile help offers best service for medical Alert Devices.

6 years ago

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Denali Fox

I touched my mobile unit and even eight or more times there was no answer then I pushed the base unit and the finally answered and admitted they saw my call several times. But they offered no reasion why they didn't answer me.

6 years ago

Reply from MobileHelp

Hi Denali. We are sorry to hear about your experience and will be investigating the alarm in question. We have created a ticket with Technical Support and they will be reaching out to you. You can also always reach us at 877-827-6207. Thank you for being a valued part of the MobileHelp family.

Aug. 30th, 2019

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Verified Customer

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E. Oakes

If you are working in the yard and you axidentaly hit the button and you do not know it because the machines are in the house so here comes help that you do not need. Their solution is to carry the big talk thing with you. So I just cancelled moble help because I was not taking the items with me.

6 years ago

Reply from MobileHelp

Hi E. Oakes. We are sorry to hear that you cancelled your services. Yes, the mobile device can easily clip to your pants/belt in the mobile case so that you by change you accidentally press your button, you can easily cancel the call. Should you need a system in the future, we hope you keep us in mind! :) Thank you for being a valued part of the MobileHelp family!

Aug. 30th, 2019

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Mary Ann Davison

Answered all my questions and I felt like my mom will be taken care of if she needs help. It is also easy to set up and get it started

6 years ago

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Janett Sun City West, AZ

I haven't had any problems at all with my equipment and they've been very helpful. It seems to be a little bit sensitive. I've had several calls asking if I fell.

6 years ago

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Anonymous Tucson, AZ

I haven't used customer service yet except with the sales rep. He was honest and could answer questions. The battery on the device seems to go very quickly.

6 years ago

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Carol

We tested it and everything worked great. It is very convenient to wear around. Customer support is very informative and helpful.

6 years ago

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Nancy

I like knowing that they're right there if I need them. They are very helpful and informative and when I test it, they're there to answer.

6 years ago

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Joann

It is easy and small. It is easy to exchange the necklace and the wristband. They always answer my questions without fooling around.

6 years ago

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H Brooklyn, NY

I don't really have any dislikes except the mobile device could be a little lighter. It was tested when I first got it and it worked.

6 years ago

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Patricia Belleville, IL

I would recommend MobileHelp, but I'm not very fond of having this thing around my neck. . They answered immediately when I mistakenly hit button.

6 years ago

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Verified Customer

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Sharon Stanley, NC

I have the one that works around my neck. Tested it and it works just fine. I appreciate them being here in my home in case of emergency.

6 years ago

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Verified Customer

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Loretta Ocala, FL

I like that they call me every once in awhile just to test it. I don't like the thing hanging on my neck because when I move suddenly it thinks that I've fallen.

6 years ago

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Gertrude North Platte, NE

Customer service has been very helpful. The only thing I dislike about it is the price. I would recommend it to friends and family.

6 years ago

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Harold And Alice

They gave me two devices, one which battery would last thirty hours and the other ten but they exchanged it nicely and appreciate that.

6 years ago

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Anonymous

As a service, they've been good so far. I haven't had any problems. I have hit them a couple of times and right away I get a response.

6 years ago

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Deloris

I like it and I got it because I felt I needed it for security. I've hit a couple of times by mistake and they were right there.

6 years ago

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Anonymous Knoxville, TN

It works fine and I haven't had any problems with the device, which is why I left the other companies. The price is good. The only thing I dislike is that it is so heavy.

6 years ago

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Verified Customer

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Ken Kjer Sullivan, WI

I didn't like it at all and I turned it in. I tested it once and it seemed to be working but the battery didn't last very long and they didn't provide a large enough wrist band for men. I couldn't get mine on and they said they sent me the largest one.

6 years ago

Reply from MobileHelp

Hi Ken!

We are sorry to hear you didn't like our equipment! The battery on our wrist button lasts about 5+ years, and we will send out a replacement once we get a low battery signal. As for the length of the wrist band, you can change the wrist band to any standard watch band that you like if you need a different fit. Thank you for your feedback!

Kind Regards,

MobileHelp

Aug. 6th, 2019

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Diane Albuquerque, NM

Having MobileHelp makes me feel more secure. I'm new at it but I have tested it and it has gone off accidentally, which is how we've tested it since we've gotten it.

6 years ago

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Laura Roswell, NM

Their customer service has been very responsive and informative. I like the security having help that I can get if I need it.

6 years ago

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R I Roseville, CA

Mobilehelp appears to be a good company with professional and knowledgeable personnel. I like the case that holds the mobile GPS device.

6 years ago

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Diane Red Lion, PA

The service is been very prompt. All in all I feel pretty safe with it. I just leaned over and the device went off it was kind of funny.

6 years ago

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Patricia Flowery Branch, GA

Very easy to use. This thing picked up that I fell accidentally. I pushed the button to disarm it so it definitely works.

6 years ago

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Sarah Lincoln, NE

Easy to use and its not very big. I've talked to them three times and they've always been very helpful and answered all my questions.

6 years ago

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Patricia Grand Prairie, TX

When I traveled I took the mobile device and neck pendant with me. It detected I fell, I didn't need help but it did detect the fall.

6 years ago

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Verified Customer

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Catherine

Customer support answered all my questions and when I was having problems the doctor was in it and figured out what medication needed to be ordered.

6 years ago

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Verified Customer

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Sheila

MobileHelp seems to be trustworthy. They've been good so far. I like that I can wear it or not wear it whenever I wish. It is very easy to use.

6 years ago

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Verified Customer

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Jackie

They were very nice when we call them. They answered immediately and they checked on us. It is handy, it works more than just in your house.

6 years ago

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Verified Customer

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Peter

I feel that they are a good company. I've tested it a few time and the response has been great. It is easy to use. I hope they keep up the good work.

6 years ago

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Anonymous

If I have a problem, I call customer service and they solve it immediately. I like that I don't have to recharge the device and it tested fine.

6 years ago

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Jacquelyn

Helped me when I needed it. I used it one night when my chest was hurting and they came and got me. I trust them very much.

6 years ago

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Luvina

Every time I push, it's been an accident but I have been gotten back right back to. I feel a lot more comfortable because I live alone.

6 years ago

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Rhea

I like the fact that everybody at mobile help is very courteous. I tested ti about 2 weeks ago and everything worked fine.

6 years ago

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Joy

Every elderly person should have some kind of device like this. I have it in case something happens, and I've tested it.

6 years ago

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Marilyn

Customer support has answered all my questions any time I need help. It's all working fine. They were quick to answer when I needed their help.

6 years ago

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Eleanor

Too sensitive, you don't even have to fall, you just have to move faster and they call to make sure you haven't fallen. When I test it, everything was great.

6 years ago

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anonymous

When I tested it everything was fine. I had thought on the portable G. P. S. device that it would talk to me. Everybody's been courteous and understanding.

6 years ago

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Catherine

Mobilehelp answered all our questions really well and we were satisfied. I like that I can go outside and not be confined to the house.

6 years ago

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Lois

I test it once a week and know it's always working. They're always helpful and very knowledgeable when I've had to call.

6 years ago

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Susan Baltimore, MD

system seems fine. Billing is inconvient. Monthly invoices are not provided. Need to call billing every month to request an invoice, which I need for insurance reimbursement.

6 years ago

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Richard Houston

The button is so sensitive that I accidently set it off unknowingly, then have trouble cancelling it. I wish it had some kind of key to sessen the touch it takes to set it off.

6 years ago

Reply from MobileHelp

Hi Richard, Thank you for your feedback, We have created a ticket for Tech Support to reach out to you to provide way to limit false alarms, as well as, test your button and make sure it's working properly. You can always reach us as well at 877-827-6207. We look forward to speaking to you. Kind Regards, MobileHelp

May. 21st, 2019

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Eleanor Beach Haven, NJ

When I had to use the Mobile Help system, it went very smoothly. They notified my daughter and the rescue squad was dispatched quickly.

6 years ago

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Gabby Port Saint Lucie, FL

they followed through after purchase to make sure I was happy wit purchase and to see if I needed any help setting up or any questions

6 years ago

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William H. Young

They answer when I push either the base button or remote. Do not know how an actual call will work out. Can they get in? Do they know my lock box combo? hence 4, not 5.

6 years ago

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5 Phoenixville, PA

You just push the button and it's easy. I've had little experience with it, but it's good overall. Low value for my money though

6 years ago

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5 Philadelphia, PA

Love how convenient the device is. I think anyone who lives alone should use it. It gives you security because you can get help when you need it.

6 years ago

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5 Troy, NY

MobileHelp gives me security and confidence. The quality is okay. I like that the wristband is waterproof. It works as promised.

6 years ago

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5 Amarillo, TX

I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

6 years ago