Name: MobileHelp
Rating: 4.6

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Verified Customer

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Anonymous Joplin, MO

Customer support is quick to answer my calls and if I hit the button by accident, they are nice about it and let me cancel.

4 years ago

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Verified Customer

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Anonymous Elkhart, IN

Upon acquiring it the first time, we hooked it up and tested it and it has given us peace of mind for my father in law, with us being away from him.

4 years ago

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Verified Customer

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Virginia Palm Desert, CA

I don't wear the necklace all the time but I feel comfortable when I have it on. It's a good one and the price is right.

4 years ago

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Verified Customer

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Anonymous Tuolumne, CA

I tested it probably a month ago and talked to the person and everything's okay. Your staff has been nothing but helpful.

4 years ago

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Verified Customer

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Marliss Elmwood Park, IL

I like the simplicity of it and the fact that you are in touch with someone at all times. I found that the technology was very easy to use.

4 years ago

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Verified Customer

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Anonymous Scottsdale, AZ

I wasn't feeling good so I used the device to have them call emergency services. The fall detection should be a part of the main device.

4 years ago

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Verified Customer

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Cliff Santa Rosa, CA

I get answers to my questions immediately. Easy to operate, always with me. Tested it 3, 4 times and it's always gone exactly as it should.

4 years ago

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Verified Customer

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Nancy Schnecksville, PA

I dropped one of the things off the table and it fell on the floor. Immediately they responded and I had to cancel. Very good, very helpful.

4 years ago

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Verified Customer

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Anonymous Laurel, MS

I like everything about it except I have a problem keeping it buckled under my arm. When I first tested it, I had no problem with it.

4 years ago

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Verified Customer

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Sue Lincoln, MO

I like it because I know if I fall and can't get up, I'll get some help right away. I did fall the other day but I was able to get up.

4 years ago

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Verified Customer

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Raymond Grand Haven, MI

The device is sensitive. Twice we hit it and the respons ewas pretty fast. We didn't know how to shut it off and we had services here right away.

4 years ago

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Verified Customer

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Jeanette Willits, CA

The last time we used it, my husband fell and they were prompt in getting there. It's been really helpful to my husband.

4 years ago

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Verified Customer

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Jean Washington, DC

It takes up everything and is ery accurate. The only thing I dislike about the trial is I didin't get to charge it but now it'll let you know when it needs charging.

4 years ago

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Verified Customer

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Robert Hendersonville, NC

It was tested when we bought it and it's worked fine. I do not like that the fall sensor goes off way too frequently. It's too sensitive or something.

4 years ago

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Verified Customer

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Mary Friendship, ME

when I first received it, I tested the pendant device and that was a very successful test. Everyone whom I talked to in person has been most cordial and helpful.

4 years ago

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Verified Customer

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Velma Danville, VA

I had to call once and within minutes someone was here to help. It's very valuable and a great machine to have in case of emergency.

4 years ago

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Verified Customer

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B Corsicana, TX

I like everything. We haven't had it very long and the first time we used it, it worked immediately and was a great help.

4 years ago

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Verified Customer

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Anonymous Cumberland, RI

Haven't had to use it but it's been tested and you get a prompt response. Everybody is very friendly when you call over there.

4 years ago

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Verified Customer

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Anonymous Saint Paul, MN

They answered all my questions setting up the device and laying it out right away.It's convenient everywhere I got and not just in my apartment.

4 years ago

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Verified Customer

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Anonymous Swartz Creek, MI

The salesman was really patient and answered all my questions. It seems to be pretty effective so far. It's definitely sensitive.

4 years ago

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Verified Customer

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Anonymous Siler City, NC

I got a return call very quickly and everyone has been very helpful and courteous. So far everything seems to be working effectively.

4 years ago

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Verified Customer

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Herbert Summerville, SC

Every since I got it, they've followed up to be sure everything is alright. I can take it with me where we go and if I have a problem I can get help.

4 years ago

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Verified Customer

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Anonymous Sammamish, WA

Good service, very courteous with the help and kept it very simple. The strap on the wristband is hard to keep in place. Responsive.

4 years ago

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Verified Customer

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David Uvalde, TX

We just tested this one out and they responded really quickly and we're pretty impressed. They responded within seconds.

4 years ago

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Verified Customer

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Ruthann Apache Junction, AZ

I had to use it about a week ago and I couldn't get up and I called into the base unit and they send paramedics who took me to the hosjpital.

4 years ago

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Verified Customer

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Barbara Napa, CA

The one on the chain is a little sensitive I think. They always responded, even when I didn't want to respond, even when I made a mistake.

4 years ago

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Verified Customer

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Donna Perko Mesquite, NV

Personal safety because I live alone and have vertigo. I have recommended producted to 2 others and they have purchased. Gives me peace of mind.

4 years ago

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Verified Customer

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Byron Rolf

They have done everything as they said they would, and everyone is very polite and professional. No complaints whatsoever.

4 years ago

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Verified Customer

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Bernice Thayer

I haven't really needed this service but I do know it works as it is answered promptly when I accidently push the button

4 years ago

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Verified Customer

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Al Acker

They answer any questions quickly and spend time determining the best system. Also their people speak understandable English.

4 years ago

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Verified Customer

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Lula D Winchester

installation was trouble free and check of responsiveness was perfect. too new a customer to have used it for an emergency yet.

4 years ago

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Verified Customer

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Henry Rowland

Good company. Quick response. All calls so far have been accidents-like pressing button while brushing crumbs off shirt. We have just had no real use of the service so far.

4 years ago

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Verified Customer

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Nancy

Watch went off by accident. MobileHelp responded immediately, My 87 year old mother lost her necklace the day after she received it!

4 years ago

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Verified Customer

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Merle Ulsh

Had 4 false trips. One pendant failure, Wife has mild dementia and feels compelled to press "buttons". Company personnel handled these well.

4 years ago

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Verified Customer

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Arlene Ruddy

My first week I set off the Fall Button twice in error. The response was dramatic and my confidence level with MobileHealth skyrocketed.

4 years ago

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Verified Customer

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Cathy

If I drop or jostle my fall necklace it beeps and if I am too slow to cancel the company calls, verifies my name and makes sure I am ok.

4 years ago

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Verified Customer

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Kathy Pozniak

Ease of set-up; excellent value for money - so far; it's been less than two weeks and hopefully ni issues will develop in the future.

4 years ago

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Verified Customer

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Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

4 years ago

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Verified Customer

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Margaret Robinson

Whenever I have called with a question or concern, MobileHelp personnel have responded with clear and helpful information.

4 years ago

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Verified Customer

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Jean VEnner

I'm so new at using this equipment, but, so far I find help when needed and prompt response when I accidentally pushed the button twice!

4 years ago

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Verified Customer

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Maureen Connors Flood

Every issue I have had I have gotten immediate help from Customer Service. I feel so much safer since I am now alone after my husband died.

4 years ago

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Verified Customer

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Altie Faye McMannis by Sondr von Gyllenband

The sales person I dealt with informative and kind. I have not needed the service so I can't rate that aspect of the service.

4 years ago

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Verified Customer

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Traci Woodard

My mother had a fall last week. She's ok. Mobile help responded immediately and sent the proper help. Thank God for them!

4 years ago

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Verified Customer

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Barbara

Because there was a faulty contact with them, probably due to a problem with my wrist unit. I am now continually wearing my mobile unit so that a false contact might not occur again.

4 years ago

Reply from MobileHelp

Hi Barbara,

Was your wrist button replaced? If you would like to respond to this message with your Customer ID number or phone number, we would be happy to review your account.

Kind Regards,

MobileHelp

Feb. 17th, 2020

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Verified Customer

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Curtis Gussler

haven't needed to use it yet (that is a good thing!!) - BUT, I keep bumping the mobile device by accident!!, I AM active and not just sitting in a chair. Is there something better to be used?

4 years ago

Reply from MobileHelp

Hi Curtis,

We received your review and we're glad to know that you have not needed to use your system, but we definitely understand the inconvenience of having false alarms. We would like to have one of our Technical Support representatives contact you to go over best practices for avoiding false alarms. Please feel free to reply with the best phone number for us to reach you on, or give us a call by dialing (877) 827-6207 Option 1 for Technical Support. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Kind Regards,
MobileHelp

Feb. 16th, 2020

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Verified Customer

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D Shimberg

While we have not had an emergency, one accidental fall detect trigger and several routine tests resulted in very fast monitoring center responses.

4 years ago

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Verified Customer

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Gertrude Greenfeld/Tina Lieberman

I like that wristband button unit is waterproof and small. I like that there is an option to use it both in and out of the home with the duo.

4 years ago

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Verified Customer

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Ingeborg R. Grulke

The people I talked too are very helpful at a time were I had the emergency come on the first day not needed by making a mistake. One month and OK

4 years ago

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Verified Customer

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Jeannie

We have tested it and they were right on it answering. Also one time we set it off accidentally and they responded right away.

4 years ago

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Verified Customer

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Tom Sweeney

Customer service person was very knowledgeable and helpful. Pricing was very transparent. Equipment was delivered promptly and easy to set up.

4 years ago