Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

B Corsicana, TX

I like everything. We haven't had it very long and the first time we used it, it worked immediately and was a great help.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Siler City, NC

I got a return call very quickly and everyone has been very helpful and courteous. So far everything seems to be working effectively.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Swartz Creek, MI

The salesman was really patient and answered all my questions. It seems to be pretty effective so far. It's definitely sensitive.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Cumberland, RI

Haven't had to use it but it's been tested and you get a prompt response. Everybody is very friendly when you call over there.

5 years ago

check_circle

Verified Customer

star star star star star

Herbert Summerville, SC

Every since I got it, they've followed up to be sure everything is alright. I can take it with me where we go and if I have a problem I can get help.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Sammamish, WA

Good service, very courteous with the help and kept it very simple. The strap on the wristband is hard to keep in place. Responsive.

5 years ago

check_circle

Verified Customer

star star star star star

David Uvalde, TX

We just tested this one out and they responded really quickly and we're pretty impressed. They responded within seconds.

5 years ago

check_circle

Verified Customer

star star star star star

Ruthann Apache Junction, AZ

I had to use it about a week ago and I couldn't get up and I called into the base unit and they send paramedics who took me to the hosjpital.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara Napa, CA

The one on the chain is a little sensitive I think. They always responded, even when I didn't want to respond, even when I made a mistake.

5 years ago

check_circle

Verified Customer

star star star star star

Donna Perko Mesquite, NV

Personal safety because I live alone and have vertigo. I have recommended producted to 2 others and they have purchased. Gives me peace of mind.

5 years ago

check_circle

Verified Customer

star star star star star

Byron Rolf

They have done everything as they said they would, and everyone is very polite and professional. No complaints whatsoever.

5 years ago

check_circle

Verified Customer

star star star star star

Al Acker

They answer any questions quickly and spend time determining the best system. Also their people speak understandable English.

5 years ago

check_circle

Verified Customer

star star star star star

Bernice Thayer

I haven't really needed this service but I do know it works as it is answered promptly when I accidently push the button

5 years ago

check_circle

Verified Customer

star star star star star_border

Henry Rowland

Good company. Quick response. All calls so far have been accidents-like pressing button while brushing crumbs off shirt. We have just had no real use of the service so far.

5 years ago

check_circle

Verified Customer

star star star star star

Lula D Winchester

installation was trouble free and check of responsiveness was perfect. too new a customer to have used it for an emergency yet.

5 years ago

check_circle

Verified Customer

star star star star star

Merle Ulsh

Had 4 false trips. One pendant failure, Wife has mild dementia and feels compelled to press "buttons". Company personnel handled these well.

5 years ago

check_circle

Verified Customer

star star star star star

Nancy

Watch went off by accident. MobileHelp responded immediately, My 87 year old mother lost her necklace the day after she received it!

5 years ago

check_circle

Verified Customer

star star star star star

Arlene Ruddy

My first week I set off the Fall Button twice in error. The response was dramatic and my confidence level with MobileHealth skyrocketed.

5 years ago

check_circle

Verified Customer

star star star star star

Cathy

If I drop or jostle my fall necklace it beeps and if I am too slow to cancel the company calls, verifies my name and makes sure I am ok.

5 years ago

check_circle

Verified Customer

star star star star star

Kathy Pozniak

Ease of set-up; excellent value for money - so far; it's been less than two weeks and hopefully ni issues will develop in the future.

5 years ago

check_circle

Verified Customer

star star star star star

Michael Grasso

so much better than life Alert, easy to set up and test. Same equipment as life alert , half the price and no 3 yr contract

5 years ago

check_circle

Verified Customer

star star star star star

Margaret Robinson

Whenever I have called with a question or concern, MobileHelp personnel have responded with clear and helpful information.

5 years ago

check_circle

Verified Customer

star star star star star

Maureen Connors Flood

Every issue I have had I have gotten immediate help from Customer Service. I feel so much safer since I am now alone after my husband died.

5 years ago

check_circle

Verified Customer

star star star star star

Jean VEnner

I'm so new at using this equipment, but, so far I find help when needed and prompt response when I accidentally pushed the button twice!

5 years ago

check_circle

Verified Customer

star star star star star

Altie Faye McMannis by Sondr von Gyllenband

The sales person I dealt with informative and kind. I have not needed the service so I can't rate that aspect of the service.

5 years ago

check_circle

Verified Customer

star star star star star

Traci Woodard

My mother had a fall last week. She's ok. Mobile help responded immediately and sent the proper help. Thank God for them!

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Barbara

Because there was a faulty contact with them, probably due to a problem with my wrist unit. I am now continually wearing my mobile unit so that a false contact might not occur again.

5 years ago

Reply from MobileHelp

Hi Barbara,

Was your wrist button replaced? If you would like to respond to this message with your Customer ID number or phone number, we would be happy to review your account.

Kind Regards,

MobileHelp

Feb. 17th, 2020

check_circle

Verified Customer

star star star star star

D Shimberg

While we have not had an emergency, one accidental fall detect trigger and several routine tests resulted in very fast monitoring center responses.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Curtis Gussler

haven't needed to use it yet (that is a good thing!!) - BUT, I keep bumping the mobile device by accident!!, I AM active and not just sitting in a chair. Is there something better to be used?

5 years ago

Reply from MobileHelp

Hi Curtis,

We received your review and we're glad to know that you have not needed to use your system, but we definitely understand the inconvenience of having false alarms. We would like to have one of our Technical Support representatives contact you to go over best practices for avoiding false alarms. Please feel free to reply with the best phone number for us to reach you on, or give us a call by dialing (877) 827-6207 Option 1 for Technical Support. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Kind Regards,
MobileHelp

Feb. 16th, 2020

check_circle

Verified Customer

star star star star star

Ingeborg R. Grulke

The people I talked too are very helpful at a time were I had the emergency come on the first day not needed by making a mistake. One month and OK

5 years ago

check_circle

Verified Customer

star star star star star

Jeannie

We have tested it and they were right on it answering. Also one time we set it off accidentally and they responded right away.

5 years ago

check_circle

Verified Customer

star star star star star

Gertrude Greenfeld/Tina Lieberman

I like that wristband button unit is waterproof and small. I like that there is an option to use it both in and out of the home with the duo.

5 years ago

check_circle

Verified Customer

star star star star star

Ethel E D'Amario

They were so helpful in changing over in Dec. an so patient with me. I have told people about your new system already.

5 years ago

check_circle

Verified Customer

star star star star star

Frank Kattner

I don't have it that long but they were very helpful in getting me set up. I hope I never have to use it but I feel very secure if do.

5 years ago

check_circle

Verified Customer

star star star star star

Tom Sweeney

Customer service person was very knowledgeable and helpful. Pricing was very transparent. Equipment was delivered promptly and easy to set up.

5 years ago

check_circle

Verified Customer

star star star star star

Laurence Pearson

Very prompt, courteous and helpful. I trust them. Had bad experiences with 2 other companies. I highly recommend this company.

5 years ago

check_circle

Verified Customer

star star star star star

Carol Cubberley

They gave me lots of equipment. Fast service. Very helpful people for installation over the phone - took all the time I needed.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Hilda Edwards

It's not loud enough when I do a test or they call me to hear very good. I'm hard of hearing.I haven't had an emergency so I don't know just how to rate them except for the hearing

5 years ago

Reply from MobileHelp

Hi Hilda! Thank you for your feedback. We're happy to look into this with you and make sure your system is set to the maximum volume. We've forwarded your concern to our Technical Support team for further assistance with this. You can also reach a representative directly by dialing (877) 827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Feb. 3rd, 2020

check_circle

Verified Customer

star star star star star

John

They work with to provide the best system. One of the few systems that cover you when you travel. Great customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara

Easy contact.I reviewed several companies and this one seemed to be the easiest to work with. I like thats it is no problem to erase a false alarm.

5 years ago

check_circle

Verified Customer

star star star star star

Sharon Ulmer

My mother accidentally hit her wrist button and when she didn't respond they called me and they showed up in a timely manner.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Randall Prineville, OR

Because they don't tell you up front all the terms and conditions of the agreement they send for one to sign. It would take a lawyer to understand the agreement. They capture your credit card info and bind you to a renewal that wasn't disclosed up front also. I won't sign it and will cancel my credit card number before they get to renew at an increase in rates and mail them there equipment back to them. Very dishonest company and sales people.

5 years ago

Reply from MobileHelp

Hi Randall,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Millicent Hayes-Willis

Recent experience, accidentally, set the motion detector off. MobileHelp IMMEDIATELY contacted me via the mobile unit and home unit. I was most grateful, although I accidentally set it off..

6 years ago

Reply from MobileHelp

Thank you for the kind review! Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

Sep. 7th, 2019

check_circle

Verified Customer

star star star star star

Cindy Penick

The rep walked me through how every thing works and answered questions with patience. Everyone I've talked to is very friendly and helpful.

6 years ago

check_circle

Verified Customer

star star star star star

Betty Weaver

I live alone and this makes me feel safe. I''ve accidently tripped the button and I get immediate response so I know it works.

6 years ago

check_circle

Verified Customer

star star star star star

Jim Patrick

Richard D fell several times and while his injuries were not serious enough to require EMS, MobileHelp''s response was instantaneous

6 years ago

check_circle

Verified Customer

star star star star star

Wilma Crawford

Response time is almost immediate. I know from experience that false alarms are handled gracefully, which I appreciate.

6 years ago

check_circle

Verified Customer

star star star star star_border

Jo Stone

All is great except the fall detection necklace goes off all the time, when he is sitting down in the recliner or sitting down in his car....So he is not wearing it as much.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rita Zimmerman

My son has early onset Alzheimer's and we felt the watch would be good to track his whereabouts. However, he did not like the watch because it was heavy and he did not like wearing it. Second, it only allows us to track him if he happens to push the help button and he apparently could not make the watch turn on because he could not remember how to use it. We have canceled this service for him. We are now exploring other means to track his movements. (His wife and mother are answering this survey.)

6 years ago

Reply from MobileHelp

Hi Rita. We are to hear that our system didn't meet the needs of your son. You can logon to ping the location of the watch through our caregiver tools in the online portal, but the subscriber would need to have the watch turned on for a signal to be sent. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

check_circle

Verified Customer

star star star star star

Wilma

Feel I am never alone. If I fall again there will be a way to get help even when family is out of town I have a back up family

6 years ago