Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Jacqueline Berne, IN

The customer service representative I interacted with was very informative, kind, and patient with all the questions I had.

3 years ago

check_circle

Verified Customer

star star star star star

Anita Batesville, IN

I am glad I bought this for my mother in law. The person I spoke to was very knowledgeable and helped me test the device.

3 years ago

check_circle

Verified Customer

star star star star star

Linda Utica, NY

They called me to have me test the device and it worked all right. I like it but dislike that the wrist one really hurts to wear.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Dayton, OH

The lady I called and talked to was very helpful. I don't dislike anything about this company and their medical alert device.

3 years ago

check_circle

Verified Customer

star star star star star

Bobby Shelbyville, KY

We've had no issues whatsoever with this company so far. When we tested it, it failed the first time but worked the second time.

3 years ago

check_circle

Verified Customer

star star star star star

Ralph Clarksville, TN

We haven't had to use the device for an emergency, but after testing it we know that it works. They were very quick to respond after the test.

3 years ago

check_circle

Verified Customer

star star star star star

Vera Salters Abington, PA

I like the fact that they have a fall alert as well as a GPS system that can locate you where ever you go. They can talk to you too.

3 years ago

check_circle

Verified Customer

star star star star star

Kristi Norton Milton Freewater, OR

The customer service was great. The product works good. I feel confident that should something happen the response time will be good.

3 years ago

check_circle

Verified Customer

star star star star star

Dolores Freitas Alameda, CA

When my electricity went off, the unit immediately sent a message to my standby persons. She called me within 5 min to make sure I was OK

3 years ago

check_circle

Verified Customer

star star star star star

Marilyn Garofalo Upper Black Eddy, PA

Very helpful in installation loved one hasn't needed yet but when accidently activated voice came immediately asking if ok

3 years ago

check_circle

Verified Customer

star star star star star

Carol Appleton, WI

Even though I really did not need Mobile Help I realized it was very sensitive and alert and responded to a possible fall etc.

3 years ago

check_circle

Verified Customer

star star star star star

Ruth Newton Kissimmee, FL

After hours of research and talking to Dallas we decided this was right for us. Dallas has been there for all of our questions

3 years ago

check_circle

Verified Customer

star star star star star

Carol Fox Niles, IL

The Solo system that I use is just right for me. The device is small enough and can be worn in the shower; and I can wear the bracelet in bed.

3 years ago

check_circle

Verified Customer

star star star star star

Richard Boudreau Leominster, MA

Like the unit, a case of set it up and , no problems after to worry about. Great knowing my wife is safer because of mobileHelp. Thank You!

3 years ago

check_circle

Verified Customer

star star star star star

David Churchill Easton, KS

They are customer friendly and are very polite even if there is a false alarm. When there is an alert they answer in a very timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

Sydney C Brooklyn, NY

I believe MobileHelp has the best emergency alert device on the market. It's affordable, has great and responsive customer service

3 years ago

check_circle

Verified Customer

star star star star star

Shazy Lake Placid, NY

It is everything they have said! They are fast in calling and have alerted us a few times already. Thankful to have this security

3 years ago

check_circle

Verified Customer

star star star star star

Kyle Brooks Burnsville, MN

MobileHelp works exactly like I thought it would and gives me peace of mind knowing my loved one has help if I am not there.

3 years ago

check_circle

Verified Customer

star star star star star

Elaine Menendez

Great customer service. Easy to use. Quick response once the button is pressed. Easy to set up. Only took 20 minutes. Pretty much quick set up.

3 years ago

check_circle

Verified Customer

star star star star star

Luanne

Exceptional services great customer service very reliable. Would recommend. The only complaint is the price is a little high.

3 years ago

check_circle

Verified Customer

star star star star star

Julia Jones

I like MobleHelp because of their trustworthiness, and the fact that they want to take care of the elderly and misfortune individuals.

3 years ago

check_circle

Verified Customer

star star star star star

Patricia Weirup

They are very helpful when you have questions and explain everything. I feel comfortable knowing they are with me at all times.

3 years ago

check_circle

Verified Customer

star star star star star

Ross

They were quick in calling me when my mother fell and couldn't respond. The rep helped with me every step of the way. The

3 years ago

check_circle

Verified Customer

star star star star star

Reginald Williams

I haven't been with mobilehelp that long but very easy to navigate & simple enough for my 83 year old mom to feel comfortable with the equipment..

3 years ago

check_circle

Verified Customer

star star star star star

Margaret Reaves

Gives me a feel of confidence at home or on the go. I have tried it to see the response time. It is great. Thank God I have not had an emergency

3 years ago

check_circle

Verified Customer

star star star star star

Catherine

I haven't had them that long. The fall protection pendent is working very well which is the reason we changed from the other company.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Rhonda Peckham

Two thing bother me with the system. I am constantly setting off the fall button accidentally, if I move to fast or roll over in bed it's going off. The other is that the band on the watch button irritates my arm.

3 years ago

Reply from MobileHelp

Hi Rhonda, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

check_circle

Verified Customer

star star star star star

Robert Sanderson

Very responsive. Have only had to test monthly thank goodness but they respond quickly. We dropped the neck piece once and they were right on it.

3 years ago

check_circle

Verified Customer

star star star star star

Sylvia Lippe

I like the attention I get, which I didn't get from my previous provider. They even remind me when the transmitter in my pocket needs recharging.

3 years ago

check_circle

Verified Customer

star star star star star

David

The unit is exactly as described and once delivered installed very easily. The test system works nicely which allows us to use when we want.

3 years ago

check_circle

Verified Customer

star star star star star

Jerri Konneman

Friendly and very patient. Our family got the system for our dad. They were helpful in answering his questions when we /he got a technical warning.

3 years ago

check_circle

Verified Customer

star star star star star

Gayle McMullen

Variety of protection. Only had this for a few weeks. So far, have only had "false alarms", but response was very fast.

3 years ago

check_circle

Verified Customer

star star star star star_border

E. Sokol

Already used on my first day getting out of bed (I didn't hear the alarm without hearing aids). The Fire Dept. was here already unlocking my front door!

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tim

It is too expensive. When I called to cancel my service, they dropped my bill by half which means they were charging me double what they needed to be charging me in the first place. It is not very impressive and hard to get a hold of somebody though it is better than nothing.

3 years ago

Reply from MobileHelp

Hi Tim, We received your review and would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you still have any concerns or unresolved issues, please let us know what the best phone number would be to reach you on? We look forward to speaking with you soon. You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Dec. 13th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Everybody is professional and courteous and friendly. It is all operating well. It can be sensitive. So far I am pleased with it.

3 years ago

check_circle

Verified Customer

star star star star star

Mark

Customer service is helpful and nice. I haven’t had any troubles calling. It was easy to contact a person when I tested it.

3 years ago

check_circle

Verified Customer

star star star star star

Marie

I don't like that I have to carry an extra unit with me all the time. I would prefer wearing it on my wrist, but I have to wear it around my neck.

3 years ago

check_circle

Verified Customer

star star star star star

Steven

I like the confidence knowing someone will get to me quickly if I fall. The times it's gone off accidentally, they've been right on top of it.

3 years ago

check_circle

Verified Customer

star star star star star

Lillie

When you hit the button for help, they are always there and I think that's wonderful. My daughter tested it for me and it worked.

3 years ago

check_circle

Verified Customer

star star star star star

Margaret

I love knowing I can reach someone in an emergency. I've only tested it once and it worked great, they called me right back to make sure I was okay.

3 years ago

check_circle

Verified Customer

star star star star star

Reyne

Customer service is very helpful, I haven't had any problems with them. They've answered all my questions when I've asked them.

3 years ago

check_circle

Verified Customer

star star star star star

Margaret

I call every Saturday to make sure it's working accurately and so far there haven't been problems. I like it and wear it all the time except in bed.

3 years ago

check_circle

Verified Customer

star star star star star

Mary

She's fallen four times and they've called and dispatched the firemen and they called me right away so I'm really happy with it.

3 years ago

check_circle

Verified Customer

star star star star star

Peggie

This device is very convenient. Every time I've called them they've been on the spot helping me. When I fell they came right away.

3 years ago

check_circle

Verified Customer

star star star star star

Deborah Perkins

Comprehensive protection makes me feel safe. I accidentally activated the system and was called within two minutes. Very impressive!

3 years ago

check_circle

Verified Customer

star star star star star

Dolores Fluckiger

Great help with getting me set up and understanding how to use the devices. Also contacting my daughter when power was turned off be PG & E.

3 years ago

check_circle

Verified Customer

star star star star star

Bruce Holmes

So far it is fine. I had on problem. I somehow had the fall devise go on. I was able to cancel by holding the button for 5 seconds.

4 years ago

check_circle

Verified Customer

star star star star star

Don

I find them to be "Johnnie on the spot"when help is needed,they take care of all my needs and very curtious when I call them.

4 years ago

check_circle

Verified Customer

star star star star star

Deborah Oshita

Excellent Customer Service, informative sales staff, had to use it during a recent fall and worked like it was supposed to.

4 years ago

check_circle

Verified Customer

star star star star star

Catherine Jo Morgan

I use the mobile version. The products are extremely well designed -- safe, aesthetic, comfortable. Customer service has been excellent.

4 years ago