Name: MobileHelp
Rating: 4.6

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Verified Customer

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Beryl Folsom Colorado Springs, CO

Easy to use. GPS for out of house use. Easy to cancel a call if you did it by accident. Has a pendant and a wrist band if you want both.

3 years ago

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Verified Customer

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Jan Sease Albert Lea, MN

This company was able to provide the devices, ease of use, service, ease of set up, and durability. All of our boxes were checked.

3 years ago

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Verified Customer

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Deborah Grundherr Santa Cruz, CA

First off the installation instructions were not complete second off I'm not happy that my landline base station does not work without power where I live I frequently have power outages and there is no backup provided

3 years ago

Reply from MobileHelp

Hi Deborah, We received your review and we would like to apologize for any inconvenience you have experienced. Our landline base unit does have a backup battery that will last up to 32 hours when fully charged, however, because this is a landline based system, the connection is lost if your landline phone no longer has power. We do have cellular systems available to help avoid this issue. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Robert Zeltzer Chilmark, MA

They have been excellent except the salesman oversold. I only wanted the portable unit and he went on and on on why I needed the base unit. Which useless for me!

3 years ago

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Verified Customer

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Laura Bothell, WA

It is a great system and the response time is quick. Now more freedom knowing my husband will get help if I am out to the store.

3 years ago

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Verified Customer

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Carole Steele East Palatka, FL

Much improved. I have a metal roof. Now works fine with wall socket. Well designed. I have a gps unit to travel with.

3 years ago

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Verified Customer

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Paul Freund Elkhart Lake, WI

I have not had to really use it yet. I was a bit disappointed that when I forgot to take the mobile unit out of my pocket, I did not receive an alert on my cell phone to remind me.

3 years ago

Reply from MobileHelp

Hi Paul, We received your review and we're happy to hear that you have not had any emergencies. Our Technical Support team would be more than happy to go over best practices when it comes to wearing and using the equipment. What would be the best number for us to reach you on for further assistance with this? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Saralee Griffith Effingham, IL

my sales person was excellent. he was patient and explained everything very well. And the equipment came with a good and clear instructions.

3 years ago

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Verified Customer

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John Staten Island, NY

Courteous and helpful staff. They reached out to my Dad to be sure he was ok, when he inadvertently turned off the transmitter.

3 years ago

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Verified Customer

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Connie L Koby Wichita, KS

Equipment arrived quickly and when testing the equipment they answered quickly. It works in my area even with just one bar showing

3 years ago

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Verified Customer

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Merel Wennberg Belle Fourche, SD

It covers all our needs. I am covered when I am away from home and have the bracelet for in home use. My husband is covered always in home.

3 years ago

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Verified Customer

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JoAnn Orr-McNeil Baltimore, MD

I did accidentally hit my button when I was not in the house and when I came in the service was on asking if I needed help repeatedly.

3 years ago

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Verified Customer

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Joy Palmer Sparks, NV

I have used MobileHelp 2 times within a month. Everything went exactly as it was supposed to. Emergency help was here within minutes.

3 years ago

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Verified Customer

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Hilda Chesapeake, VA

The representatives I've spoken with have been extremely helpful. So far when I call with questions wait time has been short.

3 years ago

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Verified Customer

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Eckey Smith Irving, TX

They alert us every time they get an outage. I had a problem with her machine and they sent her another one immediately

3 years ago

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Verified Customer

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DONALD LEE Grandview, TX

THEY ARE CHEAPER THAN THE ONE I HAD , THE OTHER CO. WAS RUDE WHEN I TOLD THEM I WASN;T GOING TO RENEW. PLUS I GET FALL DETCTION WITH MOBIL HELP.

3 years ago

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Verified Customer

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Betty O. Camano Island, WA

They educate to know how to use equipment and very quickly sent a new set of equipment when first equipment was a problem for me.

3 years ago

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Verified Customer

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Anonymous Los Angeles, CA

Always courteous, patient, knowledgeable, helpful, and fair with their pricing. Mobilehelp wants to provide a very useful and valuable service.

3 years ago

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Verified Customer

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Kimberly Johnson Lawrenceville, GA

So far everything is working well. I feel comfortable when she‚Äôs home alone. I have yet to set the key box outside.

3 years ago

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Verified Customer

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Joni Chicago, IL

Customer service, when my father wore his wrist bracelet to the hospital and came home without it, they replaced it for free

3 years ago

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Verified Customer

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Dolly Wilfley Spangle, WA

Good experience with Mobile Help. Wish there was a "ready" light on the pendant when it is fully charged. My mom is stressed not knowing if it is fully charged.

3 years ago

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Verified Customer

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Adrienne Fontaine Alfred, ME

Great service on telephone calls ( I am a new customer) , immediate service when using my call button for the first time.

3 years ago

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Verified Customer

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Pam Pittsboro, NC

Very professional and efficient customer service. Completely satisfied with quality of product and ease of communication.

3 years ago

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Verified Customer

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Barcy McNeal Westerville, OH

Each MobileHelp employee that I have been in contact with has been courteous, cheerful and very helpful in answering questions.

3 years ago

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Verified Customer

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Alma Vega Bartow, FL

The sales person , although the testing of equipment was a bit nerve racking . I have tested several times just to be sure it is working. My interest was in the mobile hand wrist device

3 years ago

Reply from MobileHelp

Hi Alma, Thank you so much for your review. We really appreciate you taking the time to share your feedback for others to benefit from. And we are happy to know that you have been able to successfully test your system. Please feel free to contact us and speak with our Technical Support team if you ever need any assistance with the equipment, and please let us know if there is anything we can do to earn a higher rating from you? You can also reach us by dialing 877-827-6207 Option 1. We look forward to speaking with you.

Feb. 11th, 2021

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Verified Customer

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Sharon Trykoski Elmhurst, IL

Mine accidentally, went off without knowing it, so I didnt cancel Response team were at my house in less then ten minutes

3 years ago

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Verified Customer

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Carole Parisi Girard, OH

Kind and very helpful with setting up all my devices. Answered my questions and walked me through setting up my equipment.

3 years ago

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Verified Customer

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Darlene Creighton Lyndon, VT

5 customer service. I purchased the system for my mother. I worry less knowing she can get help at the push of a button.

3 years ago

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Verified Customer

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Anonymous Commerce, TX

The quality is good. I know it is waterproof because I wore it in the rain and it never shorted out. It is really bright at night.

3 years ago

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Verified Customer

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Joann Charleston, SC

There was a little problem unit and they did everything they could to make it right. It works well now. They call back within seconds.

3 years ago

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Verified Customer

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Kimilee Spokane, WA

I like everything about it. I feel safer. Everybody was very gracious, understanding, and very helpful. I’ve recommended it to several people.

3 years ago

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Verified Customer

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Josephine Mesa, AZ

It’s been excellent. It’s helping me relax knowing that it is right there for me. Everybody is helpful and knows what they are talking about.

3 years ago

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Verified Customer

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Naomi Manitowoc, WI

I feel safe when I go out and when I am home. I know that help is going to be there if I do fall. It’s convenient, though heavy.

3 years ago

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Verified Customer

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Linda Greenwood, SC

The sales people are very helpful but once you are signed up you call a different line. It takes them about forty seconds to answer. I think it should be a battery instead of charging thing.

3 years ago

Reply from MobileHelp

Hi Linda, Thank you for you kind remarks and sharing your experience with others. At MobileHelp we pride ourselves in providing a great experience to our customers. Please let us know if there is anything we can do to earn a higher rating from you, and please feel free to contact us if any assistance is needed with the equipment. We are always happy to help. You can reach us by dialing 877-827-6207.

Feb. 5th, 2021

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Verified Customer

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Virginia Cape Girardeau, MO

It was very assuring to know they came to help me when I needed them. They notified the people that needed to be notified. I am perfectly satisfied.

3 years ago

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Verified Customer

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Otis Niagara Falls, NY

Everything I like. There are no dislikes. I forget the alert watch is on my arm and I do accidentally set it off and they are there on the spot.

3 years ago

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Verified Customer

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Anonymous Brooklyn, NY

If anything happens to my cousin, I’ll be able to take care of it because I feel mobilehelp is reliable. If anything happens, they are notified.

3 years ago

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Verified Customer

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Margie

Having it when I go outside is something I like. When I dropped it, within a minute, they called me which was pretty good. They wanted to check on me to make sure I was okay.

3 years ago

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Verified Customer

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Sheryle Brownsburg, IN

My wheel chair tipped over with me in it and it threw me on the floor and I called them and they picked me up. It makes me feel safer that I did before.

3 years ago

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Verified Customer

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Ron Highland, NY

Every time I’ve test it, everything has gone smoothly. I haven’t had any problems with the equipment and the people are always very nice.

3 years ago

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Verified Customer

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Lance La Crosse, WI

The value is good. I like the fact that they are always there to help and they are there quickly. I don’t wait five minutes.

3 years ago

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Verified Customer

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Scotland Norwood, MA

When I had my incident, they came right away. I am very sickly and elderly, I have asthma and it is good to have help at the push of a button.

3 years ago

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Verified Customer

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Nellie Bloomingdale, GA

Always helps us out. There’s a voice when we need it. They are professional I would like if they had to fall pendant with GPS.

3 years ago

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Verified Customer

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Nancy Atwater, CA

The rep in customer service is very pleasant and very friendly and helpful. I don’t like that I have to recharge the device all the time and I do have a problem with the lock box.

3 years ago

Reply from MobileHelp

Hi Nancy, Thank you for your review. We're sorry to hear about the trouble you are having with the equipment and we would like to contact you to further assist with getting this resolved. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 5th, 2021

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Verified Customer

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Catherine Texas City, TX

When I accidentally hit, the next thing I knew they were calling the people but I was able to cancel it so that was good. I am satisfied.

3 years ago

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Verified Customer

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Anonymous Johnsonburg, PA

When we test it, it goes good and they’re professional. I like everything about it except that the price is going up after one year.

3 years ago

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Verified Customer

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Dixie Pineland, TX

MobileHelp has been quite helpful with things we've needed. The hardest part about having this device is remembering to charge it!

3 years ago

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Verified Customer

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Marcie Okatie, SC

Their response and service has been excellent so far. After I purchased it, we tested it and everything worked as it should.

3 years ago

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Verified Customer

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Evander Normangee, TX

MobileHelp's customer service department answered all my questions when I was inquiring about getting their medical alert device.

3 years ago

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Verified Customer

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Jackie Firth, NE

Their customer support team is always extremely helpful. It takes a while to get it set up, but customer service is helpful to get it all set up for you.

3 years ago