Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kyle Brooks Burnsville, MN

MobileHelp works exactly like I thought it would and gives me peace of mind knowing my loved one has help if I am not there.

4 years ago

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Verified Customer

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Elaine Menendez

Great customer service. Easy to use. Quick response once the button is pressed. Easy to set up. Only took 20 minutes. Pretty much quick set up.

4 years ago

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Verified Customer

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Julia Jones

I like MobleHelp because of their trustworthiness, and the fact that they want to take care of the elderly and misfortune individuals.

4 years ago

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Verified Customer

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Luanne

Exceptional services great customer service very reliable. Would recommend. The only complaint is the price is a little high.

4 years ago

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Verified Customer

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Patricia Weirup

They are very helpful when you have questions and explain everything. I feel comfortable knowing they are with me at all times.

4 years ago

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Verified Customer

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Reginald Williams

I haven't been with mobilehelp that long but very easy to navigate & simple enough for my 83 year old mom to feel comfortable with the equipment..

4 years ago

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Verified Customer

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Ross

They were quick in calling me when my mother fell and couldn't respond. The rep helped with me every step of the way. The

4 years ago

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Verified Customer

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Margaret Reaves

Gives me a feel of confidence at home or on the go. I have tried it to see the response time. It is great. Thank God I have not had an emergency

4 years ago

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Verified Customer

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Catherine

I haven't had them that long. The fall protection pendent is working very well which is the reason we changed from the other company.

4 years ago

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Verified Customer

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Rhonda Peckham

Two thing bother me with the system. I am constantly setting off the fall button accidentally, if I move to fast or roll over in bed it's going off. The other is that the band on the watch button irritates my arm.

5 years ago

Reply from MobileHelp

Hi Rhonda, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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Verified Customer

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Robert Sanderson

Very responsive. Have only had to test monthly thank goodness but they respond quickly. We dropped the neck piece once and they were right on it.

5 years ago

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Verified Customer

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David

The unit is exactly as described and once delivered installed very easily. The test system works nicely which allows us to use when we want.

5 years ago

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Verified Customer

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Jerri Konneman

Friendly and very patient. Our family got the system for our dad. They were helpful in answering his questions when we /he got a technical warning.

5 years ago

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Verified Customer

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Sylvia Lippe

I like the attention I get, which I didn't get from my previous provider. They even remind me when the transmitter in my pocket needs recharging.

5 years ago

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Verified Customer

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E. Sokol

Already used on my first day getting out of bed (I didn't hear the alarm without hearing aids). The Fire Dept. was here already unlocking my front door!

5 years ago

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Verified Customer

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Gayle McMullen

Variety of protection. Only had this for a few weeks. So far, have only had "false alarms", but response was very fast.

5 years ago

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Verified Customer

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Anonymous

Everybody is professional and courteous and friendly. It is all operating well. It can be sensitive. So far I am pleased with it.

5 years ago

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Verified Customer

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Mark

Customer service is helpful and nice. I haven’t had any troubles calling. It was easy to contact a person when I tested it.

5 years ago

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Verified Customer

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Tim

It is too expensive. When I called to cancel my service, they dropped my bill by half which means they were charging me double what they needed to be charging me in the first place. It is not very impressive and hard to get a hold of somebody though it is better than nothing.

5 years ago

Reply from MobileHelp

Hi Tim, We received your review and would like to apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. If you still have any concerns or unresolved issues, please let us know what the best phone number would be to reach you on? We look forward to speaking with you soon. You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Dec. 13th, 2020

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Verified Customer

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Marie

I don't like that I have to carry an extra unit with me all the time. I would prefer wearing it on my wrist, but I have to wear it around my neck.

5 years ago

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Verified Customer

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Margaret

I love knowing I can reach someone in an emergency. I've only tested it once and it worked great, they called me right back to make sure I was okay.

5 years ago

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Verified Customer

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Reyne

Customer service is very helpful, I haven't had any problems with them. They've answered all my questions when I've asked them.

5 years ago

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Verified Customer

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Steven

I like the confidence knowing someone will get to me quickly if I fall. The times it's gone off accidentally, they've been right on top of it.

5 years ago

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Verified Customer

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Lillie

When you hit the button for help, they are always there and I think that's wonderful. My daughter tested it for me and it worked.

5 years ago

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Verified Customer

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Margaret

I call every Saturday to make sure it's working accurately and so far there haven't been problems. I like it and wear it all the time except in bed.

5 years ago

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Verified Customer

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Peggie

This device is very convenient. Every time I've called them they've been on the spot helping me. When I fell they came right away.

5 years ago

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Verified Customer

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Mary

She's fallen four times and they've called and dispatched the firemen and they called me right away so I'm really happy with it.

5 years ago

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Verified Customer

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Deborah Perkins

Comprehensive protection makes me feel safe. I accidentally activated the system and was called within two minutes. Very impressive!

5 years ago

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Verified Customer

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Dolores Fluckiger

Great help with getting me set up and understanding how to use the devices. Also contacting my daughter when power was turned off be PG & E.

5 years ago

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Verified Customer

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Bruce Holmes

So far it is fine. I had on problem. I somehow had the fall devise go on. I was able to cancel by holding the button for 5 seconds.

5 years ago

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Verified Customer

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Frank Krzywda

Very easy to set up, and provide me with knowledge that my wife will have capability of reaching someone when I am not home.

5 years ago

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Verified Customer

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Brad Stevens

I think it's worth the money on count of their GPS system that goes with you when you travel. It is a major plus to me to have this device.

5 years ago

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Verified Customer

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Amy Guyton

They answer right away and they get help right on the way and they will try and keep you calm. Everyone I have deal with was so sweet

5 years ago

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Verified Customer

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Deborah Oshita

Excellent Customer Service, informative sales staff, had to use it during a recent fall and worked like it was supposed to.

5 years ago

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Verified Customer

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Catherine Jo Morgan

I use the mobile version. The products are extremely well designed -- safe, aesthetic, comfortable. Customer service has been excellent.

5 years ago

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Verified Customer

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Don

I find them to be "Johnnie on the spot"when help is needed,they take care of all my needs and very curtious when I call them.

5 years ago

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Verified Customer

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Anonymous

Every time there has been any occasion that they should alert me, false alarms, they have been there. I like that it is available when I need it.

5 years ago

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Verified Customer

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Deirdre

The contact I have had with them has been good. I like having the confident that if something happens, my mom will be okay.

5 years ago

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Verified Customer

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Geraldine

It works the way it supposed to, except it is a little too touchy for the falling part, but maybe that it how it supposed to work. They are prompt and everything went easily.

5 years ago

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Verified Customer

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Joanne

The device is comfortable to wear. I accidentally hit my button and they immediately call me and cancel it. They’ve answered all my questions.

5 years ago

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Verified Customer

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Betty

The light is bright and there is no way to adjust it that is the only thing I don’t like. Other than that they were good to help me and it is good.

5 years ago

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Verified Customer

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Anonymous

Customer service is very helpful. I am very pleased with them so far. I like that I have a mobile device for when I go out. I know I am safer.

5 years ago

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Verified Customer

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Anonymous

Everything was thoroughly explained and clearly. I like having it close by on my neck. I don’t like the watch. It is very easy to test.

5 years ago

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Verified Customer

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Jeannine

The fall detector goes off too many times when there is no fall. I have tested it other times and they answered immediately and that is reassuring.

5 years ago

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Verified Customer

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Joan

Every time my bell goes off, they contact me right away. It is easily resolved. It is annoying to wear around the house.

5 years ago

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Verified Customer

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Geneva

All around good service; the people are friendly and very informative. I like everything about the it. It works just fine.

5 years ago

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Verified Customer

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Peg Hart

they thought fell. They call my son and emergency service. I bend over to far and it when off. I did not have my gps with me.

5 years ago

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Verified Customer

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Marian Clute, POA

Easy to set up, American accent customer support, easy to use, quick response when alert is activated; excellent product at an affordable cost.

5 years ago

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Verified Customer

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Robin

The fall detection pendant goes off when the person has not fallen or activated. While we receive text messages when an alarm goes off it should state the name. I get calls for a couple family members.

5 years ago

Reply from MobileHelp

Hi Robin, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 20th, 2020

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Verified Customer

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Lisa Thornton

The fall button actually works and I always get a call even when my aunt has hit the button in the bathroom by mistake.

5 years ago