Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joe Pompano Beach, FL

Staff is excellence. Battery life needs to be better. Need a battery meter, battery dies while out is not a good thing. Battery adapter for car is a must.

3 years ago

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Verified Customer

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Suzanne Plaza Banning, CA

I tossed my "necklace" on the bed today & it said "Fall detected. If this is not a true fall, please press the button."

3 years ago

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Verified Customer

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N. Sampson Richland, MO

Very friendly and helpful. Answered all of my questions. My mom is comfortable with this device and knows that it works for her.

3 years ago

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Verified Customer

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michael galati Bristol, CT

easy to set up and works great. Customer service was very helpful and guided me through setting everything up. Thankful to have this service

3 years ago

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Verified Customer

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Catherine Silva Longmont, CO

Great customer service immediately but one small criticism was kept getting phone calls before deciding and researching options

3 years ago

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Verified Customer

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Lynda Davenport Livingston, TX

I sccideny hit button occasionally and they answer and ask if I'm ok before I have a chance to say " sorry it was accidental "

3 years ago

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Verified Customer

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Linda Garvey Mulberry, FL

The support was amazing. I will only answer what I can and if it is not long enough then I feel that you are not really interested in my opinion

3 years ago

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Verified Customer

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john lanier Magnolia, NC

i pushed the button on my mobile device when my sugar got low and with all the false alarms ive had mobilehelp responds to it

3 years ago

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Verified Customer

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Geraldine Collins Hurtsboro, AL

They have immediate response. My only negative comment is that between the necklace, wrist band and main button, the only one you can communicate on is the main button.

3 years ago

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Verified Customer

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Terry Cohen Palm Desert, CA

I accidentally set off the alarm and discovered how quickly Mobile Help responded. It's very comforting to have that security.

3 years ago

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Verified Customer

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Mark Pierce Montgomery, AL

Quick responses ( although my mistakes) However, I am assured without a doubt that MobileHelp will there for me and my wife if we need them!

3 years ago

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Verified Customer

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Christina Eaton Kansas City, MO

Cuz the representative is respectful. They are always there when I need help they're honest understanding and respond quickly

3 years ago

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Verified Customer

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clyde baum Ball, LA

I really like the fall device i wear at home light and dependable and the tracking device that i can talk with the person th that answera wh

3 years ago

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Verified Customer

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iris BEveridge Elkhart, IN

they've been helpful in notifying us if family members are in need or have fallen.. they always notify us if an emergency has transpired at the residency.

3 years ago

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Verified Customer

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Helen Reardon Foxboro, MA

Because the button is extremely sensitive unfortunately it has caused us too have at least 3 unnecesarry visits from the fire department. Wondering if there is a way to make it less sensitive?st

3 years ago

Reply from MobileHelp

Hi Helen, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Our Technical Support team would be happy to look into this with you and help resolve this concern. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Marian Collier Charlotte, NC

Have only had this service for a short period of time, but so far I have found equipment to work well and response time to be good

3 years ago

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Verified Customer

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Ruby Ward Melbourne, FL

No problems so far. Easy to set up. Like the fact you can go anywhere with it. Gives you a sence of feeling they are there if you need them.

3 years ago

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Verified Customer

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James Gillespie Cumming, GA

Because the pendant went into call mode and we are supposed to be notified on our cell phones being caregivers but we did not get a call neither one of us and when the fire truck showed up

4 years ago

Reply from MobileHelp

Hi James, We received your review, and we are sorry to hear that you were not notified for this alert. What would be the best number for us to reach you on? Our Technical Support team will be happy to review the account and equipment setup, to ensure you receive these notifications going forward. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon and resolving this issue.

Nov. 30th, 2021

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Verified Customer

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Linda Clay Evansville, IN

I honestly haven't had to use it, but I loved the simplicity of setting it up, and also the peace of mind that it brings me.

4 years ago

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Verified Customer

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Margaret Weber Sunnyvale, CA

So far when i have accidentally called for help and called to cancel, staff/recording were efficient and took care of cancelling further action.

4 years ago

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Verified Customer

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Sharon Vandagriff Concord, NC

It takes such a long time for responder to answer. The fall detector accidentally alarmed and before I could cancel it, before company alerted the first person on my list of contacts the fire department and police were at my front door. I never heard the wristband alert of fall detected. The next time the landyard detected a fall when I picked it up to put it on. Instead I put it in the box it was delivered in.

4 years ago

Reply from MobileHelp

Hi Sharon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 9th, 2021

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Verified Customer

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Donna Conroy Chicopee, MA

I think the person we initially worked with, Lisa was so patient and informative. She got us answers to all of our questions, again and again every time we called.

4 years ago

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Verified Customer

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Kathleen Neill Broken Arrow, OK

I feel the equipment is the best and I no longer have to worry if I have to leave my husband alone to run errands it gives me freedom to do that.

4 years ago

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Verified Customer

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Chester Pyatt Eustis, FL

The first reason is we haven't had the equipment that long. There is nothing to compare with. Everything works fine. It's very easy to use. It is very affordable.

4 years ago

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Verified Customer

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Charlie Kranz Aberdeen, MD

the response time is incredible when my mom sets off her alarm. Thankfully all false alarms so far, but they respond immediately.

4 years ago

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Verified Customer

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elizabeth asher South Beloit, IL

Te are very nice and consoling over the intercom. I have bumped the necklce quite a few times.the person who answers is always polite.

4 years ago

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Verified Customer

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Lucy Borodkin Somerville, MA

Clear, patient person who took the time to explain everything and answer my questions. It was not an unpleasant hard sell.

4 years ago

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Verified Customer

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David C. Bill Madison, AL

I received a call from Mobile help and they wanted to go over things with me. I could not talk at that time and he said he would call back. I did have a few questions to ask him. He never called back.

4 years ago

Reply from MobileHelp

Hi David, We received your review and we are sorry to hear that you have not received your callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. We look forward to speaking with you soon.

Oct. 14th, 2021

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Verified Customer

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Celestia Hall Englewood, NJ

It responds very quickly and the medical responders respond very quickly. Had to get use to the pendent because it was very sensitive.

4 years ago

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Verified Customer

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Pamela S Monday Grand Rapids, MI

They were extremely friendly and helpful from what to order for my parents to making sure we had everything set up correctly

4 years ago

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Verified Customer

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Marlene Mitchell Silver Spring, MD

Answered questions quickly and efficiently. Responded promptly to a false alarm and directed my inquiry to their Customer Service department.

4 years ago

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Verified Customer

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Vivian Case Middleville, MI

Very helpful and great customer service. Fortunately, we haven't needed it for an emergency but I feel very safe both in and out of my home.

4 years ago

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Verified Customer

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Diana Holcomb Statesville, NC

They are always there to help . If mom accidentally hit her alarm they always checked on her . I feel that she’s much safer with this system

4 years ago

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Verified Customer

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Debbie Morris Orlando, FL

Fast and easy set up. Called for more info before mom got out of hosp. Very pushy will call when we are ready, still continued to call me.

4 years ago

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Verified Customer

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Sandra Montemarano Dover, DE

The people that I talked to were very knowledgeable about the product. I had several questions and everything was explained to me.

4 years ago

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Verified Customer

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Marilyn Norman Windsor Locks, CT

You always have help at your fingertips. It goes with you where ever you go. You receive many different devices in your kit.

4 years ago

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Verified Customer

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Rumina Feyerherm Ephrata, PA

Response time is great but I had to call the emergency alert# one time and was on hold for 7 minutes before I hung up. I wanted to give them the code to get in the garage

4 years ago

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Verified Customer

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Sharon Wolfe Marysville, WA

The customer service is excellent. Getting started with the service was so easy. Everything was explained in easy to follow instructions.

4 years ago

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Verified Customer

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Melissa Payton Astoria, IL

I have this service for my dad.. It reassures me that he can get help no matter where he's at...even when he's driving and not home!

4 years ago

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Verified Customer

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Phyllis LaMothe Lincoln, IL

No issues; customer service excellent! Called a handful of times with questions and very nice, informative and helpful.

4 years ago

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Verified Customer

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Kimberly Adams Woodbridge, VA

Setting the system up I accidentally press the button and immediately a person was on asking was everything ok and the access code

4 years ago

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Verified Customer

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Rosanna Morrow Newell, IA

It works.I fell and it worked .I got the help I needed.Ii had landed face down on the floor. There was no way I could get up on my own.

4 years ago

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Verified Customer

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Celia stringer Silver Creek, MS

Because I made a mistake and press my emergency button and so quite I heard a voice saying ms.stringer twice, and I told them I made a mistake

4 years ago

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Verified Customer

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Carol S. Johnson Cincinnati, OH

Ability to contact away from home. I accidentally triggered my neck alarm about a mile from home and got immediate response.

4 years ago

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Verified Customer

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Caroline Zook Charlottesville, VA

The only time I’ve used it, I accidentally pressed the button, I couldn’t have been more impresses by the person who answered.

4 years ago

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Verified Customer

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Ron Girffin Topeka, KS

My Wife pressed the button & I couldn't get to the reset fast enough. The call went through & someone answered within in a minute.

4 years ago

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Verified Customer

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Debra Enyart Portland, IN

The fall detection is too sensitive. Mobile Health has called when there has been nothing wrong (no fall, etc.) The EMS was even sent to my mother's home when all she did was lay the necklace on the night stand.

4 years ago

Reply from MobileHelp

Hi Debra, We received your review and we apologize for any inconvenience you are experiencing with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Elaine Gilman Saint Paul, MN

Used to wearing a pendant that didn't need charging and the fall button seems heavy as I have neck problems with pinched nerves and a bad disc. Wish the one that I wear everyday didn't need charging.

4 years ago

Reply from MobileHelp

Hi Elaine, We received your review and we apologize if the equipment is causing you any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Dale Capper Placerville, CA

I only use it when my wife is out of town. I tend do fall down but have not when she is gone. I think it is a great product and am glad I have it.

4 years ago

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Verified Customer

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Larry Eufaula, OK

The early version home monitor maintains a constant 1 bar signal here where we don't get cell signal, no land line needed!

4 years ago