Name: MobileHelp
Rating: 4.6

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Verified Customer

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Joseph Liptak

I have not used the service yet But I know the system works because I hit the button by mistake and got an emergency message that I had to reset

2 years ago

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Verified Customer

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John Reeves Apple Valley, CA

Professionalism, my hard of hearing 93 year old dad was able to clearly understand the operator when he needed assistance..

2 years ago

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Verified Customer

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Jennifer Mechanicsburg, PA

It's constantly going in and out of service. Also, the one time we did need it, it felt like it took ages to answer. I ended up calling 911 and the ambulance was almost to us before we even got someone from MobileHelp.

2 years ago

Reply from MobileHelp

Hi Jennifer, We received your review and we are sorry to hear about this incident, as well the issues that you have experienced with coverage. At MobileHelp your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team, we would be happy to connect you with one of our representatives to help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

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Verified Customer

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C R Ellsworth Chassell, MI

I wasn't sure if I really wanted to sign up. But since I did I feel more secure. I live alone and with this I'm not quite alone.

2 years ago

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Verified Customer

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Janet Surber New Albany, IN

So far I have not needed help but I feel very confident that should I need Mobile Help they will be there for me immediately.

2 years ago

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Verified Customer

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Sandra Knudsen. Queens Village, NY

I was in Brooklyn when I accidently hit button and it said it was sending help to my home in Bellerose Queens. Luckily I was able to cancel so no mishap.

2 years ago

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Verified Customer

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Anne Winters Sacramento, CA

My lockbox had a different code than what I had noted. It did not open after maybe 10 tries. Stewart suggested I get a neighbor to help??? He must think I am an idiot AND the neighbors were not in on the deal.

2 years ago

Reply from MobileHelp

Hi Anne, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We are glad to see that you were able to connect with our Technical Support team for assistance with getting a lock box replacement sent to you. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Verified Customer

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Fay EA Reid Carmichael, CA

These are very easy to use safety monitors, the only problem I've had is with my cat jumping on my lap and pushing the button.

2 years ago

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Verified Customer

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Sue freeman Scottsboro, AL

I can only speak to tech support and sales people. They are all very knowledgeable and helpful.haven,t had occasion to push the panic button yet.

2 years ago

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Verified Customer

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Cheri Schanz Langdon, ND

The distance it reaches is the best quality. I haven't needed help yet but I feel very confident knowing I have picked the right alert for myself

2 years ago

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Verified Customer

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PAMELA AUSLEY O'fallon, MO

Very happy with the way that this has been. Mom has accidentally set it off and it was very fast to react. Easy to reset it.

2 years ago

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Verified Customer

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LJB Cincinnati, OH

We're still learning the ins and outs. Tech support has been super. Some of the functional processes are a little confusing, but practice by us makes perfect.

2 years ago

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Verified Customer

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Elizabeth Marshall Alexandria, VA

The system is excellent except that it is so sensitive. Sometimes the slightest movement sets it off. However, I guess that is necessary for the best protection.

2 years ago

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Verified Customer

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Dawn C Dera Reston, VA

We are actually sending the system back. My mom can not be heard through the base system and the system went off without her touching it. We tried working with customer service and she could be heard when they tried it ut myy mom could not be heard when she tried it last week. Very frustrating!

2 years ago

Reply from MobileHelp

Hi Dawn, We have received your review and we apologize for any inconvenience you have experienced with the equipment. We are glad to hear that you were able to connect with our Customer Service team about these concerns. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to assist with resolving issues with the equipment and providing any replacements needed. Please let us know if there is anything we can do to continue providing you with coverage. What would be the best number for us to reach you on for any further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

May. 27th, 2022

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Verified Customer

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Celia Smith Hemet, CA

its very large and in the way most of the time. My mother slept with it on and it notified the emt's before we even got a phone call. They showed up at her bedside and terrified her.

2 years ago

Reply from MobileHelp

Hi Celia, We received your review and we are sorry to hear that that you are not completely satisfied with the size of the equipment your mother is currently using. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We offer a variety of different systems that may better suite your needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to discuss the equipment with you. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

May. 28th, 2022

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Verified Customer

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Nancy Wulff San Antonio, TX

It only holds a charge for less than 12 hours and then has to be recharge. On the other hand they are very responsive whena fall is detected and i have not been able to cancel the alert.

2 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Verified Customer

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Yvonne Gonzalez Massapequa Park, NY

So far I have had no incidents but I wear it every day and when I have it on too long they notify my daughter to charge it. That's great.

2 years ago

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Verified Customer

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Donna McCann Point Pleasant Beach, NJ

Have had no problems. My mother has had numerous false alarms by hitting the button by accident. Operators have been very nice.

2 years ago

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Verified Customer

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Rhonda N Wallace Pawtucket, RI

Excellent customer service,you listen,and very helpful with all concerns & questions easy setup affordable prices and box sets

2 years ago

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Verified Customer

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Gail Sackman Silverdale, WA

The system works well although I haven't had to use it for a fall. The alert necklace is too bulky to wear comfortably. The instruction manual is insufficient in explaining why the light blinks on and off green sometimes.

2 years ago

Reply from MobileHelp

Hi Gail, We have received your review and we are happy to hear that you have been staying safe. But we certainly apologize for any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help review the equipment with you. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 21st, 2022

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Verified Customer

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Barbara Scott

I have already completed one of these questionnaires. I was suppose to receive a $200 check for referring a friend. Well I did refer a friend and she sighed up for Mobile Help but I have not received my $200. Every time I call they tell me accounting has not issued the check. WELL I ALREADY KNOW THIS. WHEN WILL I GET IT? If you keep advertising this and not follow thru with your promises then I can really hurt you on Facebook. I can advertise that no one should sign up for this.

2 years ago

Reply from MobileHelp

Hi Barbara, We received your review and we thank you for your referral. We apologize if you have experienced any trouble getting information regarding the status of your referral. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve this issue, and answer any additional questions or concerns you may have? We are always happy to help, and we can be reached directly at 877-827-6207 Option 3. We look forward to speaking with you soon.

May. 20th, 2022

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Verified Customer

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Susan Cottage Grove, WI

Very friendly, knowledgeable and helpful staff. Very fast in responding to email and call backs. The equipment is exactly as described.

2 years ago

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Verified Customer

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Mary Burton Stamey Cramerton, NC

I like it, it is usable. I do wish it would not go off so much whenever I have to lean down. But Ihave not fallen down any for it to go off.

2 years ago

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Verified Customer

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Sharon Enish Southampton, PA

rate a 5 Any time the alarm went off they have been curtious and helpful. But I have found that the battery doesn't seem to last the 30 hours.

2 years ago

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Verified Customer

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Wendell Shivers Tucson, AZ

Setting up service is very quick and efficient. Inadvertent activations result in immediate response fro Mobile Help personnel.

2 years ago

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Verified Customer

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Adele Speier Clermont, FL

I had several accidental alerts in the beginning, one bringing medical help to my door. But I have become accustom and do not set it off as much lately.

2 years ago

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Verified Customer

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Julie R. Springvale, ME

Best customer service I've experienced in over 20 years. Every person I have spoken with in the company has been nothing short of amazing!

2 years ago

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Verified Customer

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Martha S. Barnette Wellton, AZ

Friends were looking for me and were concerned so called 911 and after checking with my informations gave them the information to locate me

2 years ago

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Verified Customer

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Marlene Abel` New York, NY

Everyone you talk to is patient, very willing to answer questions and seem intent on helping you to understand how the system works.

2 years ago

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Verified Customer

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Jeffery Scott Bellgraph Gulfport, MS

So far so good. She has bumped it a couple of times and it has gone off. She was able to tell them everything was alright

2 years ago

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Verified Customer

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Carol Mockapetris Waukegan, IL

It's easy and helpful and gives me peace of mind to know I can get help even if and when I may fall inside or outside the home.

2 years ago

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Verified Customer

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Ronald Martin

excellent service,aswered all questions. helpful in setting up system. very patient when accidently set off. quick response

2 years ago

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Verified Customer

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Joyce Desveaux

I have only used the help line once but it was a very good response so I feel very secure knowing that I can rely on the help when I need it.

2 years ago

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Verified Customer

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Marilynn Mccrea

Used them once and it worked great. A second time I got a text saying there was a call detected but it took them 20 minutes to contact me by phone. It was a false alarm.

2 years ago

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Verified Customer

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Kimberly Ferguson

We have the app and able to reach you with a test on it I will let system. We've been told that the signal is not strong enough and they are sending us another one.

2 years ago

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Verified Customer

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Edward Clem

I have had to replace my mobile device three times due to problems with getting the device to be recognized by the main system, so my confidence isn't where I thought it would be.

2 years ago

Reply from MobileHelp

Hi Edward, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to hear that you were able to connect with our Technical Support team for assistance with the equipment replacement. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Apr. 15th, 2022

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Verified Customer

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Barbara Kallal

We have only had these a month and all is going well. My unit the big light on the top flashes occasionally but I was told how to fix it so all is well,

2 years ago

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Verified Customer

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Connie Saunders Henryetta, OK

Everyone I've talked to from sales, customer support and technical have been very polite and very eager to help. Also, the price is very affordable.

2 years ago

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Verified Customer

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Susana Stordeur Aurora, CO

I have had to use it once in the past month and was glad to have it. We did have a false alarm, but that went smoothly too.

2 years ago

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Verified Customer

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suzanne morris Rome, NY

easy to use, quick responses when button accidentally pushed, BBB shows low number of complaints, and those were mostly resolved

2 years ago

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Verified Customer

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Gary Veurink Hart, MI

Customer service great. Also the fall meter tunked against something twice and an operator was instantly talking to him.

2 years ago

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Verified Customer

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Diane Labrecque Salem, NH

My father fell out of his office chair. He landed fairly hard on the floor. Your alert button never triggered. Thankfully a caregiver was present to call for help. My dad was having a problem reaching his button to call for help. Very disappointed with this!

2 years ago

Reply from MobileHelp

Hi Diane, We received your review, and we are sorry to hear about your father's recent fall. We are glad to know that a caregiver was present for assistance at that time, and we would like to contact you to help prevent this from happening in the future. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2022

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Verified Customer

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Margaret Schaefer Maryville, TN

Thankfully I have not had to use this service, but am very grateful it is available. Very easy to set up and reasonably priced.

2 years ago

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Verified Customer

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Jennifer Sirmaian Hampton, NH

I was not aware that the device needed to be charged so often. Charging it at night as recommended seems ridiculous. This is when an elderly person may need the device the most.

2 years ago

Reply from MobileHelp

Hi Jennifer, We received your review and we apologize for any inconvenience that you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We do offer systems with separate neck pendant help buttons that do not need to be charged. Our Technical Support team will be happy review the equipment with you and make sure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 16th, 2022

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Verified Customer

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Mary Chris Boyette Eustis, FL

product easy to set up. very prompt on response time. People on answer service very nice and appears to be very competent

2 years ago

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Verified Customer

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Thanh Thibodeaux Missouri City, TX

Necklace is a little heavy and bulkier than I thought but Price is reasonable and customer service is very personable and professional

2 years ago

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Verified Customer

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Carol Theisen Woodville, TX

I have fall detection and the medical pendant got kissed and registered like a fall and I got a call on unit right awAy to see If I needed help.

2 years ago

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Verified Customer

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Georgina M Moyer Long Beach, NY

My dad is wearing it. Hasn't needed it for any emergencies yet but when it has accidentally gone off, it is easy to cancel to alert.

2 years ago

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Verified Customer

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Priscilla Lewis New Britain, CT

Customer services reps are very helpful and professional. We also had 1 false alarm instance and the contacts received immediate notification.

2 years ago

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Verified Customer

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cynthia brandeth Jacksonville, FL

Response time is immediate. Voice communication is loud enough to hear. Reminders to recharge the alert button are helpful.

2 years ago