Name: MobileHelp
Rating: 4.6

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Verified Customer

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Regyna Yates Cincinnati, OH

I like the customer service. I did not like the products because they were too big and bulky the watch was too big and easily accessible for a child to hit and the necklace pendant was about the size of a pager too big

2 years ago

Reply from MobileHelp

Hi Regyna, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We would be happy to discuss alternative systems that may better suit your lifestyle. You can reach us directly by dialing 800-800-1710. One of our Senior Sales Consultants will be happy to assist.

Oct. 4th, 2023

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Verified Customer

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Hazel

Not hard sales when we signed up. Reasonable pricing. Easy to cancel alerts that were made by accidental pushes to the button.

2 years ago

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Verified Customer

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Jim Seattle, WA

Good Value for the money, Easy to use and install. Awkward to use the lanyard with the mobile device, rather put in pocket or purse as suggested in your advertisement.

2 years ago Edited October 11, 2023

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Verified Customer

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Margaret Rochester, NY

The system is easy to use and I like the fact that you’re given ample time to cancel the call when you accidentally hit the call button.

2 years ago

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Verified Customer

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Ruth Ashburn, VA

I had issues with first, device was very slow in response, due to ATT having very spotty reception in my area. Since the upgraded device I feel confident.

2 years ago

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Verified Customer

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Richard Parker Jacksonville, FL

I was instructed by your sales agent that the battery should last 4-5 days. We are only getting 1-1/2 to 2 days. They sent out another unit and still the same. 1-1/2 - 2 days. Everything else functions fine.

2 years ago

Reply from MobileHelp

Hi Richard, We have received your review and we apologize if the proper expectation regarding battery life was not clear at the time of your order. We are glad to hear that you have already spoken with our Technical Support team for assistance with this concern. We do recommend placing the mobile unit on the charger every night to make sure it has a full charge when you start your day. And although we do have mobile units that are designed to last up to 4 days, battery life may still vary with usage. Please do not hesitate to contact us should you need any further assistance with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Jul. 19th, 2023

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Verified Customer

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Sandra Montrose, CO

It puts in a call any time I take it off, or lean over to pick something. some of the time its really stubborn about cancelling the call. Is there something I can do to prevent it being so touchy?

2 years ago Edited January 10, 2024

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Carolyn Eau Claire, WI

Helpful, not pushy to sell. Listened to how I wanted the call back set up, even though a bit different than how they usually do it.

2 years ago

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Verified Customer

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Shirley Fresno, CA

Dislike that the device worn around my neck is way to sensitive I have set it off just trying to remove from around my neck Don't wear it everyday for this reason. Need to talk to somebody regarding the fall device.

2 years ago

Reply from MobileHelp

Hi Shirley, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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Verified Customer

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David Utica, NY

The Mobile Help system is so easy to operate. I also like that they have their own on site staff to answer you if in need of help!

2 years ago

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Verified Customer

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Joan Avon Lake, OH

I can't rate it because I haven't had to use it and am disappointed because I haven't received a phone call to se how I'm doing or to check to see if the device is working properly.

2 years ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the concerns. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment information needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Verified Customer

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Eric Dadayan Burbank, CA

It's keeping me safe and i don't have to worry about living alone and I don't have to be in a group home and have a roommate to watch over me

2 years ago

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Verified Customer

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Genia Cheek

Not sent what I ordered. Paid for 2day delivery got in 5 day's and then had to wait another week (7 days) for it to get the part I ordered the first time. Was told that you would not charge me for 15 days because it took so long to get it up and running. BUT NO CHARGEED ME FROM THE DAY I GOT THE FIRST DELIVERY AND IT DIDN'T WORK THEN. SO NO I AM NOT HAPPY!!!!!!

2 years ago

Reply from MobileHelp

Hi Genia, We received your review and we apologize for the issues you have experience with the delivery and setup of the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to further assist with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 17th, 2023

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Juan Fort Lauderdale, FL

I’m not thrilled about their monitoring department. I was told they had Spanish-speaking people and it takes way too long for them to be connected and at 96 years old minutes can seem like ours and that’s the way I was sold on it that they had plenty of Spanish-speaking people in the call center

2 years ago

Reply from MobileHelp

Hi Juan, We received your review and we sincerely apologize for any inaccurate information you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators are able to provide support in a multitude of different languages, including Spanish, with the help of an interpreting service. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 17th, 2023

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Verified Customer

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Sandy Cole Katy, TX

I like that I can wear the device in the shower and when I go walking. Also, that I am just in touch with someone nearly immediately.

2 years ago

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Rob Pittsburgh, PA

Customer service was very helpful and thorough! The system is easy to use. We purchased the system for my mother-in-law and are pleased with it.

2 years ago

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Forrest Manchester, NH

I like the quick response when testing the pendant. I like the fact that dad can be independent but have the ability to call for help if needed

2 years ago

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Shirley Madison Albuquerque, NM

So far so good. activated once accidentally and everyone came like they said would. Did replace my lost arm band with no issues!

2 years ago

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Sandra Richland, WA

I love that I can tuck the necklace inside my blouse. Only thing I would suggest is that women have the option of a nice looking chain rather than the black cord!

2 years ago

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Verified Customer

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Michelle Springfield, MO

My husband said it was too heavy and won't wear it. Also, the lockbox doesn't work on any of our doorknobs. We live in a senior community and all the door handles are the easy open kind without knob.

2 years ago

Reply from MobileHelp

Hi Michelle, We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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Verified Customer

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William Thatcher Laguna Woods, CA

The representative I spoke with was friendly and knowledgeable. She answered all my questions and went beyond with additional information.

2 years ago

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Verified Customer

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Sharon Malone Albuquerque, NM

Having some trouble testing equipment. Doesn't want to connect the first time. Called customer service the first time it happened and she was helpful.

2 years ago

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Verified Customer

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Tina Gardnerville, NV

MobileHelp associates were always polite and patient. However, they misdiagnosed the problem causing lack of service 100% of the time and always denied any responsibility. Neither did they authorized a refund, though I received service 0% of the time, and they always blamed my phone(s). I finally gave up and went to Verizon, which provides service 100% of the time.

2 years ago

Reply from MobileHelp

Hello Tina, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

May. 18th, 2023

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Verified Customer

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Susan Brewster, NY

I would have given you 5 stars, but your help desk calls me everyday for a problem that was fixed immediately, and, when Iwad out of town I had to argue with your alert people about calling the EMYs

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and review any past alerts with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 19th, 2023

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Doreen Addison, IL

Great customer service. All employees are very knowledgeable and helpful. I'm so glad I found your company as a great resource for my mom

2 years ago

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Brenda Ciehoski for Esther Murray Concord, NH

The people on phone have been fantastic from explaining the product to setting it up and calling when mom accidentally presses the button.

2 years ago

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Verified Customer

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Christine Scharmen Boerne, TX

Such a feeling of security/safety. I know they are there when I need them. They are right there if that button gets pushed.

2 years ago

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Tamara McDaniel Phoenix, AZ

They've been very good about responding though sometimes they aren't always good about letting me know when one of my parents is taken to the hospital.

2 years ago

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Verified Customer

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Elizabeth A Myers Simi Valley, CA

The mobile device the wrist device has gone of twice NY accident. The first time I was sweeping leaves out of the garage and it went off by its self. The second time it went off in its own while I was speaking on the phone. Then bade kept repeating call in progress and the mobile device whuch was upstairs said sending help. I had to go up stairs and speak to the rep and tell her dk not send and ambulance they wrist device went off in its own.

2 years ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Gerald S. Watkinsville, GA

The device is easy to set up as it doesn't require a base unit and communicates with the wearer through the cell tower system.

3 years ago

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Verified Customer

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Patricia H Hiss Bellingham, WA

Duo deal was a good value for me and my husband. Calm and clear help came fast. I wish the neck piece had a 24 hour or longer charge.

3 years ago

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Verified Customer

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Hunter San Marcos, CA

Hit it accidentally once and it was quiet please tell quickly they replied. Of course we immediately told him it was a mistake

3 years ago

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Verified Customer

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Donald Borgarding Dunnellon, FL

I ama new user and have never had to actually use the emergency service connection. But the unit has alerted me to low battery. That is a good thing.unit does

3 years ago

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Verified Customer

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Mikole Concidine Glendora, CA

Each time there has been a surprising movement of my mom, they have checked on her and they have notified me and the other emergency contacts.

3 years ago

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C vanroekel Des Moines, IA

I have not used the button yet. I feel confident if I need help it will be there. The button has been pushed accidentally and someone was right there.

3 years ago

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Verified Customer

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Jane Gant Taylorsville, NC

I am very pleased with the mobilehelp device we purchased for my mother-in-law, but I am very displeased with the customer service. I was told my sister would be able to receive a $200 credit when we purchased mobilehelp for my mother-in-law, and when we called to activate the $200 credit for my sister, I was told she couldn't get it. For this reason, I am NOT recommending mobilehelp to anyone!

3 years ago

Reply from MobileHelp

Hi Jane, We received your review and we apologize for any inconvenience you have experienced with the referral for your sister. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with reviewing this referral? If all of the referral requirements are met, we would be happy to process the referral credit for you(below is a link to our website for more details). You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family. https://www.mobilehelp.com/pages/refer-a-friend?_pos=1&_sid=4dc16106f&_ss=r

Nov. 4th, 2022

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Marla Martinho Visalia, CA

We have used other services and by far MobileHelp is the best. Very accurate when falls occur, the operator is clear and understandable

3 years ago

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Paula Musetta Albuquerque, NM

Customer support is extremely kind and helpful. Plus, my device accidentally bumped the dresser and I received an immediate response.

3 years ago

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Nita Downing Thousand Oaks, CA

I am a new customer. Everyone has been very helpful in getting set up. They have been kind and understanding when I have had problems.

3 years ago

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Laurie Guariglia Yorba Linda, CA

My dad has been having issues with the fall monitoring. It seems to go off when he puts it on. The team has been great at responding to his false alarms.

3 years ago

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Verified Customer

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Tammie Donaldson Antioch, CA

The service is great. But, I have a problem with the equipment. I have had the necklace monitors and I thought is was to big and bulky. I now have the watch monitor and it sweats and breaks me out.

3 years ago

Reply from MobileHelp

Hi Tammie, We received your review and we apologize for any discomfort you are experiencing with the wearables. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for assistance with finding a better solution? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 28th, 2022

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Verified Customer

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Drew Bradbury Portland, OR

Purchasing, testing, and using the device we bought was easy, and the service at every turn was helpful and supportive.

3 years ago

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Verified Customer

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Mary Wham Mountain Home, AR

Everything, so far is good. I gave it a 4 because the device is very sensitive and goes off easily. Which on the other hand is what I want it to do.

3 years ago

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Verified Customer

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Pat Spooner Arlington, TX

Problems with pendants. First pendant was replaced and now having issues with second pendant. Tech Support unable to diagnose problem after two calls today with testing and now want to call back tomorrow's morning for more testing before a decision can be made whether to or not to replace the second pendant.

3 years ago

Reply from MobileHelp

Hi Pat, We have received your review; we are happy to see that you have been staying safe. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for possible solutions. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Oct. 13th, 2022

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Marcia Angelos Portland, OR

My experience getting started was much easier than I expected. I have only had it a couple of months and I feel secure with it.

3 years ago

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Charles Sargent Cumming, GA

Easy to use. Coverage everywhere, not just at home. Being a 79 year old active widower with health problems, this is the ideal device for me.s

3 years ago

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B Felix La Mirada, CA

the equipment failed after 2 weeks. WWe called and it was down for 3-4 days due to ATT problem. Then 2-4 days after it came back in service the device failed and they had to send out a new one which took 2 days.

3 years ago

Reply from MobileHelp

Hello, We received your review and we apologize for the issues you have experienced with the equipment. If you continue to experience any issue with the equipment, please to not hesitate to get back in touch with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you received anything less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 7th, 2022

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Verified Customer

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Mike Michaelis Arlington, TX

So far the products seem very good. Have accidentally triggered the alert a couple times and responses were made quick.

3 years ago

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Kathleen Millville, NJ

Prompt service, your equipment needs to be louder when it beeps. Most older people have bad hearing, the beep on my buttons is not loud enough

3 years ago

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Verified Customer

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Chris Croson (for mother, Beatrice Griffith) Stephens City, VA

Customer service is outstanding & they have checked up on my mom several times without any prompt. I feel that my mom is in great hands.

3 years ago