Name: MobileHelp
Rating: 4.6

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Verified Customer

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William Longwood, FL

They seem to be responsive when I test the devices; they pick up right away. Plus, the representatives have always been very friendly and helpful. Everything just seems to be good.

7 years ago

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Verified Customer

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Allan Jacksonville, FL

Fortunately, I haven't used it, but I'm very satisfied with their service. It's a pretty presentative product, and proactive as well. I would like it more if it was a little less expensive.

7 years ago

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Verified Customer

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Patricia Three Rivers, MI

I'm glad that my mother has something to ask for help with in case something happens to her. We've spoken to some very courteous people, and they gave me all the information I asked for.

7 years ago

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Verified Customer

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Ruth Greeneville, TN

The representatives have been very good; however, I think their bracelet is a little cumbersome. Besides that, They've been very nice, and everything else has been great.

7 years ago

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Verified Customer

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David Oklahoma City, OK

I use it every day, but my only concern is that the device is sometimes too sensitive. Besides that, having it with makes me feel a lot better. I even do things that I wasn't able to do before.

7 years ago

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Verified Customer

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Robert Evans Columbia, CA

Overall, I'm pleased with what the representatives have done. They were very informative, and I got the product that I needed. I think everybody that has a health problem should get one of these.

7 years ago

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Verified Customer

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Bonnie Lady Lake, FL

Using Mobile Help has been a very positive experience! My mother uses, but I think it's a good thing because I can use it as well, if something happens to me.

7 years ago

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Verified Customer

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Donna Enderlin, ND

The pendant is fine to wear, however, I'm not sure if I can shower with it. Overall, using it has been a positive experience. Since I take care of my grandchildren, I'm picking up toys everywhere and go up and down the stairs, and this device really makes me feel safer.

7 years ago

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Verified Customer

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Joyce San Jose, CA

They are very patient and responsive to all questions, and the one time we had a false alarm, the system worked just as they said it would. So far we are very happy with their service.

7 years ago

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Verified Customer

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Bayla

So far I'm happy with the service. There are a few fall alerts, but they can be cancelled. I wonder if they can be caused by my tablet. They seem to happen when I'm just sitting & working on my tablet.

7 years ago

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Verified Customer

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Virginia San Luis Obispo

I feel very secure knowing that help is on the way once I push that button. I've had to do this three times now with prompt help by very nice firemen.

7 years ago

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Nora Las Vegas, NV

I would give you 10 stars if there was one devise that could be used for both home and out of the house that would be able to do what the home base, mobile unit and fall detect do individually.

7 years ago

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Verified Customer

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BarbaraKay Denver, CO

The salespeople were very helpful. The item arrived promptly and was easy to set up. I ended up sending it back because I was not using it and decided that it was not for me. Not the fault of the company or the product. They were pretty slow to return the amount that I had prepaid which is my only complaint.

7 years ago

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Verified Customer

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Terry Wasilla, AK

Wish they would have suggested since I live alone I only get the mobile unit instead of the home bast and mobile unit. I didn't know I wouldn't need both until I got everything. What would the cost difference have been?

7 years ago

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Verified Customer

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Lee Oxford, MI

The ability to track a person is VERY POOR because the response does not come promptly or never comes. This is a feature of Great Call and the only reason we dont change back is Im waiting for a good wrist alert to come on the market. Otherwise Please improve this feature as I will not rate anything about Mobile Help good since this is so critical.

7 years ago

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Verified Customer

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Diana Mizusawa Albuquerque, NM

My dad was falling too much, so he needed a service like this. The sales team was alright, and the equipment was okay, however, we've had some trouble with the devices. My dad has Parkinson's and he cannot put the wrist band on and off, so I need to find something that's stretchy, so he can put the wrist band on. Plus, the string for the neck thing wasn't very comfortable, and then they told me they were going to give me a button for the shower, but it turns out that was extra, so I don't know what happened there.

7 years ago

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Verified Customer

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Laura D'Angelo Tenafly, NJ

I needed a little help when it came to setting up the system, due to my disability. However, I would say that the representatives were very courteous. They answered my questions.

7 years ago

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Verified Customer

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Ruth Terrill Coldwater, MI

So far, I've been satisfied with the service, however, the only problem I've had is when I accidentally push the button, I cannot turn it off. Other than that, they know where I'm at.

7 years ago

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Verified Customer

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Joyce Helms Cornelius, NC

I haven't had the system for long, but I can say that the sales team was excellent! There's more markets advertising the same service, so I'm going to be looking into more prices that are cheaper than this one.

7 years ago

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Verified Customer

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Elba Rod Tarpon Springs, FL

I purchased the system that detects if you fall, the push button. I like that the people I spoke with were thoughtful and excellent; that's very good.

7 years ago

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Verified Customer

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Joanne Karlson Spring City, PA

Setting up the system was fine. We just opened it, put it together and tested it. Everything seems to work fine. My children bought it for me, and the actually chose MobileHelp because it had better reviews; they liked that.

7 years ago

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Verified Customer

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Jill Beam Boerne, TX

It's been a life saver; it's great! Plus, for non-tech people, setting up the equipment was pretty good. It's a tremendous aid for us; it gives us a peace of mind.

7 years ago

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Verified Customer

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Anonymous Boissevain, VA

MobileHelp has been excellent. I just ordered it, and it's not hard to use. When I push the button, the whole squad, and everybody else, comes around in.

7 years ago

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Verified Customer

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MB Chaffee, NY

I'm very satisfied with Mobile Help. Their service is very good, and the equipment is easy to use. I have no regrets, nor a real reason to wish that something was better or different with them.

7 years ago

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Verified Customer

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Martin Friedman Brooklyn, NY

The sales representative was terrific! He was very nice, and even came to my father's house to set up the system for him. So far, everything has been good.

7 years ago

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Verified Customer

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Daren Duerr Morrison, CO

The system is very easy to set up, and it's very easy to use. My daughter has a disability, so I wanted to make sure she could get help, in case she fell. So far, everything has been satisfactory.

7 years ago

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Verified Customer

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Lucy Bhatia Fairfax, VA 2

Honestly, I don't remember their sales team, but I do know that I'm satisfied with the service. My husband just passed away, and I was prone to low blood sugar, so I thought this would be a good option.

7 years ago

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Verified Customer

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Barbara Casteel Newton, KS

I'm not sure what system I purchased, but it includes a fall necklace. It's a little confusing to use the devices, but I'm learning. I actually had a false alarm the other night, but I didn't hear a sound. It was a total surprise for me, but I didn't know what happened.

7 years ago

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Verified Customer

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K.S. Lyndon, KS

We got this service for my mother, who lives alone. She is relieved with what she has. Their agents were excellent, and equipment works just fine. My only concern was the clarification on how it is built.

7 years ago

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Verified Customer

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B.R. Beachwood, OH

It was easy to set up, and anytime I needed assistance, they were there for me, a phone call away. Besides, Mobile Help was the only company that met my needs.

7 years ago

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Verified Customer

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Nancy Dugan San Diego, CA

After looking into different agencies, we decided that Mobile Help was the best option. When the equipment arrived, the light on the largest piece didn't work, so they had to send a replacement. After that, they couldn't hear me from a few feet away. I had to yell in order for them to hear me, after pushing the button.

7 years ago

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Verified Customer

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Norma Bradley Granite Falls, NC

Their sales team was very helpful, and the equipment is fairly good. I don't know which system it is, but we purchased the fall protection, and a GPS device. I just wish there was a speaker on the fall button.

7 years ago

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Verified Customer

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Blanche Kehrli Portland, OR

The service has been very good so far. Their sales team has been good, and the equipment has worked just fine. We haven't had an opportunity to use it, which is good.

7 years ago

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Verified Customer

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Meadena Halastik Independence, MO

I purchased the fall detector because I kept blacking out, and the service has been wonderful. It's easy to use the equipment, and the young man I spoke to was great. He answered every question I had.

7 years ago

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Verified Customer

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Annette Newsmith Chapel Hill, NC

It's still new to us, and I actually had to call and ask for help when I set it up. So far, I haven't had any problem with it; their customer service agents are pretty good.

7 years ago

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Verified Customer

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Paula Daryanani Concord, CA

Mobile Help makes me feel safer. The people I spoke with were good, there's no hidden feelings about them. They've offered a very positive experience.

7 years ago

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Verified Customer

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Ramona Swenson Austin, MN

The equipment hasn't been a problem at all, it's all very simple. Plus, the Sales Team did a fine job. I have it in case my feet get a little unsteady, and as far as I'm concerned, it does the job.

7 years ago

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Verified Customer

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Thomas Schneider St Charles, MO

So far, the service has worked out just fine. I accidentally pushed the button already, and they came online right away. My daughter is a nurse, so she recommended it, and it's been a positive experience to this day.

7 years ago

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Verified Customer

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Steffan Gable Morrisville, PA

It was very easy to set up the system, and the Sales Team was very efficient. The devices are here; they're functional and haven't provided a good or bad experience so far. Plus, I already tested it, and it does it's job.

7 years ago

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Verified Customer

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Joann Chester Kent, WA

I'm still new to it, but I'm satisfied with the system. Since my husband passed away, my son wanted me to have it. Plus, their sales team was very good, they had no trouble getting me started with it.

7 years ago

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Verified Customer

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Onsee Lewing Las Vegas, NV

I purchased Mobile Help for a family member because I'm not with her all the time. Although I'm not sure what system it was, we purchased the Necklace and the Wrist device. I didn't personally deal with their representatives, but it was good. The devices were easy to set up, and they seem to work just fine.

7 years ago

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Verified Customer

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Joan/Michael Stern Boca Raton, FL

I would say the service is very good. The only exception is that it's so sensitive that it goes off at times, when there's no emergency. We've had at least 10 of those mistakes.

7 years ago

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Verified Customer

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Margaret Mcenaney Fort Edward, NY

I'm not really pleased at all with its fall detection device. They called us about 4 times in one night, and nothing had happened. My mother hasn't used it, but it's comforting to know that the service is working, and that every time there was a fall signal, somebody would call. I was really impressed with the gentleman we spoke with, John Donnelly. He really did a wonderful job,

7 years ago

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Verified Customer

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William Wiles Sacramento, CA

I recently fell. Given my age, Mobile Help made sense, so when I saw it in AARP Magazine, I got the Duo system. I haven't used it yet, but so far the service has been okay, and the people I worked with are fine.

7 years ago

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Verified Customer

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Lela Nie Graford, TX

The Sales Team was very great; everybody's real nice. Considering my dog knocked me down a few times, and that I'm in an isolated area, I thought I'd give it a try. I do have to say, however, that I'm not satisfied with the service itself. I'm going to cancel it. Besides that, everybody was nice, polite, and very helpful; I just think their product is the best.

7 years ago

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Verified Customer

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Virginia Poor Macon, MO

I had a mild stroke before, so I thought it was time to purchase this service. I haven't had to use it yet, but it's been okay. It hasn't caused me any problems so far.

7 years ago

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Verified Customer

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Susan Logan Scanlan Reston, VA

The equipment was very easy to setup and use. I'm very satisfied with the Sales Team, and considering I have to use a cane for balance, the devices have worked great for me!

7 years ago

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Verified Customer

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Daniel Shaw Fayetteville, GA

As a disabled person, I thought MobileHelp would be the best option. I can't say their Sales Team was great, I think they talk too much, but the equipment itself was alright. Overall, it's been a positive experience.

7 years ago

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Anonymous Annapolis, MD

The equipment was very good and easy to install. Their representatives didn't really have to sell me anything, because I liked it when I saw it on TV.

7 years ago

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Verified Customer

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Anonymous Bonsall, CA

The representatives have always been very nice and they explained everything. I'm really pleased with the personnel there, and completely satisfied with the service.

7 years ago