Name: MobileHelp
Rating: 4.6

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Verified Customer

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Matthew And Geraldine Dethlefs

We got this device for my mom. It's very sensitive as far as fall detection, and the people we've interacted with have been very attentive and easy to get along with.

6 years ago

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Verified Customer

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Betty Stockton Blue Springs, MO

It was given to me as a gift for my daughter for Christmas. It's a little long. I'm kind of short person and it hangs a little longer than is comfortable, but otherwise I can't get it over my head, so it's the way I wear it. I wear it, but I haven't needed to use it for help. As far as I know, it works fine.

6 years ago

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Verified Customer

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Ginny Mcleod Palm Coast, FL

I was told that if my father had an emergency, he would be able to talk to someone with the object they had for around the neck, and that was not true. I was misinformed about the device, and that is upsetting. He would have to have another device with him that he can't remember to take with him.

6 years ago

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Verified Customer

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Michael Russell Jonesborough, TN

Family and friends that have it were very happy with the service. They are very intelligent about their system and about how all of it works and it's really helpful.

6 years ago

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Anonymous Olympia, WA

We thought it would do me some good by giving me some safety. I've just carried it with me, but I have not used it. It seems like a lot of money to spend, but it looks like it would be quite useful. It's easy to carry and easy to call if I had a need.

6 years ago

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Verified Customer

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Verle Edward Paul Saint Paul, MN

I get up in the morning and put it on. I just feel more secure wearing it, and walking is a lot better. It's very sensitive, but then they're very quick to respond.

6 years ago

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Verified Customer

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Michael Thompson

I got MobileHelp because I live alone. I think it's too expensive, but I feel safe in my house or wherever I go, because it's always there when you need them.

6 years ago

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Elaine Gruetter Curtice, OH

I have had it only a month and hard to rate. The fall button is very senitive. It has gone off many times and not because of a fall. If it touches my clothing or body just right it goes off. I'm wondering if I made the right choice to get the extra protection.

6 years ago

Reply from MobileHelp

Dear Elaine,

Thank you for your feedback. We would be happy to go over any false alarms with you or give you suggestions to help minimize false alarms. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Debra Albuquerque, NM

We had a lot if trouble with the fall detector which never worked but we did not get a refund when we exchanged it fir a regular button after less than three months of constant disruption at all hours.

6 years ago

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Nadine Roberts Gaston, IN

I wear it around my neck all the time, and I keep the small device charged all the time. I haven't had to use it much, but it's pretty good. I live here by myself, so I'm just glad I got something in case I fall.

6 years ago

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Patricia And John Allen Finksburg, MD

My wife ordered this for us because I'm eighty two and she's seventy nine. We haven't used it yet in any emergency. I don't quite like having to carry a second device around all the time.

6 years ago

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Verified Customer

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Dixie Cook Canadian, TX

I'm pretty healthy, but I'll be 84 soon, so that's why I decided I should get one. They've been good to contact me several times, and they've always been really polite.

6 years ago

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William Boyle Suffolk, VA

My daughter and son decided on this service for me, and I think it's a very good system. I take it wherever I go, and they provide customer support almost immediately when it's needed.

6 years ago

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Verified Customer

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Ralph And Anna Mae Doyle Seven Valleys, PA

My husband just picked it out, and we just got everything. It's very easy to use, and although we've just started using it, all of our experiences are very good right now.

6 years ago

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Verified Customer

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Ginger Balades Austin, TX

I like the way they monitor you, and if anything happens, it's easier to get to and use, because of the bracelet band they have. It's much more convenient that way.

6 years ago

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Verified Customer

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Pierre Lieux Lady Lake, FL

I talked to someone through the web page. The customer support employees are helpful, and the equipment is very efficient. It provides an average value.

6 years ago

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Verified Customer

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John Naylis Charlotte, NC

Through investigation, I thought it was the best for my family. They seemed to be there when talk to them, so that's the important thing. The device quality is fine.

6 years ago

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Verified Customer

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Beverly B Royer Joshua, TX

I just saw it advertised on TV, and I thought I liked what I heard, so I called them just to check how much it was gonna be, and I ended up getting it! I've got it allready and I just haven't tested it yet, I haven't read all of the books that came with it and I just don't have time to stop and do that.

6 years ago

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Verified Customer

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Margaret Baerenwald Eagle River, WI

It's convenient, and I like the reviews I've seen for it. Usually if I'm going out alone in the car, I put my wrist band on and take the little mobile device with me.

6 years ago

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Tony Decker Sullivan, IN

It's better quality than what I had. It's a good system. I wear it everyday, and they've called me like three times now when I accidentally hit the button.

6 years ago

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Anonymous Greenville, SC

I was treated very nicely by the people that I contacted. I tend to tuck the device in my shirt because it does get in the food and gets wet sometimes.

6 years ago

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Verified Customer

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Alex And Lizzie Bridge Gaffney, SC

My doctor was the one who suggested it. I had it for 30 days while waiting for some medical results. I've used it the whole month and everything has been okay.

6 years ago

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Anonymous Millersburg, PA

Thankfully I haven't had to use it, but they took information so they knew about me and my health needs and things like that. I trust them, and that all their claims will be I realized if I had to use it.

6 years ago

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Cynthia Roden Meridianville, AL

I got MobileHelp because Life Alert let me down. I haven't had to use it, but my mother in law is very happy with it. The service has been fantastic for now.

6 years ago

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Anonymous

I don't know what to say in this column, I have had good services with each person that I have come in contact with, and each of them have answered all my questions, and fears.

6 years ago

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Verified Customer

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Lori

They have always been helpful. But I really do not like the fall detect button. It is way too sensitive; therefore, very inconvenient. Also, the rubber bracelet band made two burn marks on my wrist.

6 years ago

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Verified Customer

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Bonnie

The customer service is NOT as friendly or compassionate as the previous company had I a device through. The batteries are always dying. The whole having to mail devices back and fourth is a pain. One I had to return because it just didn't work at all. The main mobile charging device. There ar definite better/higher quality companies for this out there.

6 years ago

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Verified Customer

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Sandy

Every time I check my service everyone is extremely caring about my welfare. Prompt response time and notifications. Great customer service and quality equipment

6 years ago

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Verified Customer

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Jerry Denny Foley, AL

The one I had before was too expensive, too heavy, and too bulky. This one is slightly less expensive. It's not perfect, but I have no particular problem with the equipment. It's so light weight, and it's convenient.

6 years ago

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Anonymous Sun City West, AZ

MobileHelp was one of the better ones I could find, and serves its purpose. They came by, and we discussed the conditions of my health, and that's it. They are very nice, and the device was what I expected.

6 years ago

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Anonymous Whitestone, NY

I did research online of two or three different companies. After reading information about them I settled on MobileHelp. This was for my elderly parents, and neither one of them ended up using it, so I returned it within a week. They were very responsive and very considerate of this challenge, and then very easily allowed me to return the product.

6 years ago

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Verified Customer

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Robert I. Gulledge

I chose it because I felt that it meets my needs the best. I'm very confident that I chose the right one. I wear the bracelet throughout the day. The service has been great.

6 years ago

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Anonymous

My husband did a comparison of ads and information he'd gathered, and settled on MobileHelp. They contacted us about setting it up, and we're satisfied with it overall.

6 years ago

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Robert Kahler Anniston, AL

I got it in case of concussions if I fall. I like the concept, but I'm not happy with the company. I'm a little discouraged for having to purchase another piece, and I have to wait a month in order to get it. I had to replace it because they got wet. I don't feel as though I should have to replace that, that should be covered. I had it less than two weeks when they got wet. I can't see spending fifty dollars for another part, and I would have to buy a service in order to get it cheaper. I already had recommended them, but I'm sorry I did; I won't do it again.

6 years ago

Reply from MobileHelp

Robert,

It was a pleasure speaking to you today. I am happy we were able to resolve your issue. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Mar. 30th, 2018

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Anonymous Vancouver, WA

We got Mobile Help based on a recommendation by another person. We haven't had to use it yet, but the customer support has been very helpful, and the equipment tested well.

6 years ago

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Quenta Sykes Emeryville, CA

I saw it on TV, and thought it would be best for me instead of having another alert system. I haven't used it yet, but I put it on. I opened my lock box and I have my code, but it's not opening.

6 years ago

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Verified Customer

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Helen Hulse Franklin, TN

I just like the way Mobile Help does business'they've all been very very accommodating. I chose them because their system covered more territory than just in the house.

6 years ago

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Verified Customer

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Stanley Delaney Richwood, OH

My sister decided for me. I wear the wristband all day long. I've checked everything to see that it's working. It seems everything has been good so far.

6 years ago

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Verified Customer

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Joan Carchedi

I feel very safe and secure with it on where I'm alone, but it's gone off twice by itself. I haven't even been near it, and then people are talking on it to see if I'm okay.

6 years ago

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Verified Customer

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Sandra Brock Alpharetta, GA

It's allowed me to leave the house and still be able to call for help, because it's small and easily portable. I haven't had to use it; it's just here in case I need it, and they were extremely helpful when I was asking questions before I decided to purchase it.

6 years ago

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Sally Johnson Memphis, TN

I picked Mobile Help for the price, the coverage, and the need I had for an alert device. I'm pleased with the company; I think they've been very good.

6 years ago

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D'Anne Teehan

I got Mobile Help since I think it had more equipment and more things to alert if there's a problem. I have not had to use it for emergency, but I do wear one piece of it or another all the time.

6 years ago

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Marilyn Broek

I liked this one best because it works when you're at places other than home. I haven't had to use it yet, but it is very sensitive. When it has gone off, they call me right away.

6 years ago

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Mildred Vandyke

I saw it in AARP magazine, and I thought I should have something. The kids told me I definitely have to get something because I'm alone now, and so that's what I chose.

6 years ago

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Rick Sheedy

I was looking for a system like theirs, but nobody else contacted me back before they did. I'm able to contact somebody if I need it, so I feel safer with it.

6 years ago

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Frances Johnson

We got it in case of an emergency and so far we haven't had to use it yet. It seems like a good device, and it's easy to use. I went online and checked bunch of different options, and they have the best rating.

6 years ago

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Verified Customer

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Anonymous

As far as comfort, it's fine; I don't mind wearing the little thing around my neck at all'it's comfortable. A friend of mine has it, so that's how I decided on them.

6 years ago

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Willie Townsend Bessemer, AL

I live alone and I fall a lot. I don't want to fall and lay there alone by myself, so that's why I got Mobile Help. As soon as I called I got it. It's dependable.

6 years ago

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Ruby Alcocer Indianapolis, IN

I take it with me wherever I go when I go outside. I believe in it and trust in it. It's safer for me when I'm home, if I fall on the floor or anything and I need help.

6 years ago

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Anonymous Mesa, AZ

Mobile Help is really good, I believe. It's a good device to have, because in case something happens to me, I could push it and they'd be here right away to assist me.

6 years ago