Name: MobileHelp
Rating: 4.6

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Verified Customer

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Glenniece Sequim, WA

I like how sensitive the device is. I talked with customer service for about half an hour, and they were patient and very nice. There are other services which are cheaper.

6 years ago

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Verified Customer

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Eugene Santa Ana, CA

Customer service is absolutely fantastic. They are informative and let me know all about the service. I am comfortable with the device offered by MobileHelp.

6 years ago

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Verified Customer

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Greg Portage, MI

MobileHelp has the products that we want, and has a quick initial response. The people that we have dealt with at MobileHelp have been very courteous and helpful.

6 years ago

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Verified Customer

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Richard Longmont, CO

Impressed how quickly the fire department came to my house after pushing the alarm. I like the convenience of the watch. Only complaint is having to charge it all the time.

6 years ago

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Verified Customer

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Dolores

I wear the pendant around my neck all the time. Every time I talk to customer service, they have been very helpful. The device is convenient and easy to use.

6 years ago

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Verified Customer

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Billie Mount Juliet, TN

The support staff seem very professional. They contacted me before the ambulance when my mother fell and hit her head. The device is handy and it has good service.

6 years ago

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Verified Customer

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Nancy O'Fallon, MO

The necklace keeps hitting everything, I think I would enjoy it a little bit more if I was able to adjust it better. The only time I used it, the alarm went off and six people came.

6 years ago

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Verified Customer

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Robert St Louis, MO

There's too many times where the battery runs low. It says it's supposed to go for 2 days but it mainly goes 15 hours. But, there have been a few times where I have accidentally activated it and they were right on top of it immediately.

6 years ago

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Verified Customer

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Anonymous Monroe, LA

Anytime I have called them they have been very supportive and very patient with me. If the fall protection goes off I have trouble canceling it, so they call me on the phone and they're very nice and they help me cancel it.

6 years ago

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Verified Customer

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Linda

I was having a problem with my battery life on my watch and they resolved the problem for me right away and they called back to make sure everything was okay.

6 years ago

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Verified Customer

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Mary

I can evaluate only the signing up process, which was excellent. I've never used the service, and I hope never to need to. It's my insurance against trauma when I'm alone.

6 years ago

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Verified Customer

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S Waite Atlanta, GA

It's protection around the clock. I feel like I've given my husband the tools / devices he needs to stay protected in a medical emergency, especially when I'm not home.

6 years ago

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Verified Customer

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Margie Port Richey, FL

all representatives over the phone are very patient and so very helpful. I am an older person and takes a little longer to "get it". All reps were great.

6 years ago

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Verified Customer

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Joyce Hodges Miami, FL

I rated MobileHelp as a 5-star because I love the customer service I received when deciding to purchase the service and well as the service received thereafter.

6 years ago

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Verified Customer

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Joan

The only complaint that I have is how it randomly goes off when I'm not even touching it. It will go off in the middle of the night and MobileHelp will call your phone to make sure everything is ok.

6 years ago

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Verified Customer

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John And Mary

MobileHelp has been very responsive to the alerts, but I think the product is too sensitive. It registers falls and calls the paramedics even when it shouldn't.

6 years ago

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Verified Customer

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Anonymous Melbourne, FL

I was very pleased with how fast paramedics came and helped me back up. The watch is a little cumbersome to wear everyday and I don't like wearing the necklace.

6 years ago

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Verified Customer

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Mary Stockton, CA

I fell four or five times, so I thought I should get one when I saw the advertisement. The alarm goes off quite often by itself, but they get in touch with me right away.

6 years ago

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Verified Customer

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Sharon Mesa, AZ

This is the size I wanted, I didn't want a big one that I'd have to carry around. One time, I pushed the button to test it and it they came on right away.

6 years ago

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Verified Customer

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Alice Fortuna, CA

I've only tested it once and I couldn't get and response when I pushed the buttons. I think it was just a technicality and I will test it again the first of the month.

6 years ago

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Verified Customer

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Arline

So far, I am not satisfied. I have not had it that long and it seems to be going off and I'm not even pressing the buttons or anything. I'm just moving in bed and it goes off saying they had a call that a fall has been detected. The customer support is fine because they respond right away.

6 years ago

Reply from MobileHelp

Arline,

We are sorry to hear about your false alarms. Please contact Technical Support at 877-827-6207, Option 1 to go over ways to limit false alarms.

We look forward to speaking to you.

Best Regards,

MobileHelp

Nov. 21st, 2018

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Verified Customer

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Lee Etta Jacksonville, NC

The customer service was great beacuse they helped set my equipment up. It was so easy when they did it with me. Their customer service was just great.

6 years ago

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Verified Customer

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Pam Denison, IA

I test my device once a month and it works very well. I pushed the button to test my device and it was within 2 minutes that the call was already made to the hospital.

6 years ago

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Verified Customer

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James Cape Coral, FL

I've had to use it quite a few times for them to call for assistance. They could answer a little faster on the phone. But they're very cordial and very helpful. The bracelet doesn't work that well but their necklace is ok.

6 years ago

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Verified Customer

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Sandra Spokane, WA

It's gone off on me when I laid it on the table to hard. It was a false alarm and they were very nice when they called. The device is small and easy to use.

6 years ago

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Verified Customer

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Missy Stone Ridge, NY

System was received promptly, easy to setup and test the connections. I feel very secure in my home, knowing help is on the way with the press of a button.

6 years ago

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Verified Customer

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Gwen Huntington Beach, CA

I have had mishaps with my alerts because I accidently leaned against it when I picked up something..Other than that I like that I can wear it in the shower where the biggest chance for a fall can happen.

6 years ago

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Verified Customer

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Sally from Waterford, MI Waterford, MI

I have had a few times where I might have bumped my bracelet and they have responded so very rapidly. I have the fall indicator as well and seems to be very touchy.

6 years ago

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Verified Customer

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Claire Orlando, FL

The device is lightweight and easily hangs around your neck. I accidentally set off the alarm when I dropped it, and they responded within 30 seconds.

6 years ago

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Verified Customer

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Bernice Rock Tavern, NY

I first had the motion detector necklace, but it called way too many false alarms, and we couldn't keep paying for the ambulance to come for false alarm. We switched over to the regular necklace.

6 years ago

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Verified Customer

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Loretta Jackson, MS

It's a great device that detects falls. Customer support is usually pretty respondent to the alarms. It also is convenient in how it texts you when there was a fall.

6 years ago

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Verified Customer

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Travis West Dundee, IL

Customer support has always been very polite. The necklace is very easy to use and it is light. Within minutes of calling for help, the paramedics were at my home.

6 years ago

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Verified Customer

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Betty Allen, TX

It's lightweight and easy to wear, not bulky at all. I've accidentally set it off and had people call to check with me, everybody's been very concerned.

6 years ago

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Verified Customer

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Anonymous

It's very sensitive, almost too sensitive. It would detect falls just when it was put down. They do respond quickly, and they seem to be good at what they do.

6 years ago

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Verified Customer

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Joyce Wixom, MI

I had great customer care when I called in. Every time it goes off accidentally I apologize, and they say "no, as long as you're okay" because that's all they care about.

6 years ago

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Verified Customer

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Anonymous

It takes a little used to getting used to having something around your neck all day. I've only tested it once and they were attentive and seemed to know all the answers.

6 years ago

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Verified Customer

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Geraldine

Customer support is very courteous. I love the contact, and their concern. They were extremely helpful to me when I fell down. I love how I can take this device anywhere.

6 years ago

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Verified Customer

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Carol San Antonio, TX

MobileHelp has great value for your money. Whenever I have needed help, they have known what they were talking about, and I was able to get answers right away.

6 years ago

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Verified Customer

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Charlotte J. Waverly, OH

It is difficult for me to use new things, but I am happy that I have MobileHelp. I did drop it one time, which activated the alarm, but I was able to tell them right away that it was an accident.

6 years ago

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Verified Customer

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Joanne Newton, MS

MobileHelp is great at being quick to respond when there is a fall detected. The price is a little bit too high for me, but the company is trustworthy and reliable.

6 years ago

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Verified Customer

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Eleanor Mather, PA

Everyone at MobileHelp that I have talked to has been very helpful and very polite. They always want to know what more they can do for me. The price is a little high.

6 years ago

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Verified Customer

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Ben

The call button is very sensitive. Sometimes all it takes is for me to sit down to set it off. They called a relative of ours who lives very far away telling them we might've fallen when the reason why we didn't respond was because of our hearing.

6 years ago

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Verified Customer

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Clifford Watsonville, CA

The woman that I spoke to when I was on the phone to find out about it was very thorough, very up-right and I was sold. I haven't heard a word from customer service for them to check on me for any reason. The previous company that I used would call twice a month if they hadn't heard from me and the current company has done nothing.

6 years ago

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Verified Customer

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Joan Finleyville, PA

It's very accurate, I've made quick movement and it has set it off. The representative recommended that I shorten the necklace and I haven't had a problem since.

6 years ago

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Verified Customer

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Anonymous Westland, MI

The device covers me when I'm not at home. You can use it even if you don't fall, like if you are in a bad situation you can press the button, and somebody would come on. I compared prices, and I think it's a good value.

6 years ago

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Verified Customer

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Margaret Albuquerque, NM

A couple days ago I accidentally set off the alarm and the person who called was nice. When I had to call in to figure out how to use the device they were also nice.

6 years ago

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Verified Customer

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Luciucs Chicago, IL

The thing alerted several times a day even if I never touched it, but now it's operating okay. But, from the time that the alarm goes off to the time they call can be as much as 5-10 minutes. That's too long for them to try to contact me. If I was having a heart attack, they wouldn't be worth a damn.

6 years ago

Reply from MobileHelp

Luciucs,

Thank you for your feedback. We would like to review this long waits you have been experiencing as that is definitely not normal. Please reply to this message with your phone number and/or customer ID number or call Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Oct. 4th, 2018

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Verified Customer

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Rheba Bonfield, IL

We've had to use it about three times so far. The service has been good, but when she fell at night, MobilHelp sent me a notification via text message, not a call. Being a sound sleeper, I was unable to wake up and help.

6 years ago

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Verified Customer

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Anonymous Manchester, GA

I'm thankful to have MobileHelp for the security. They really alert, they pay attention if they have a call that's why I check in and I thought that was good.

6 years ago

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Verified Customer

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Lois Lady Lake, FL

The price is a little high, but product and service are great. I wear and use the wristband and it is very comfortable and natural. Sometimes I forget I am even wearing it.

6 years ago