Name: MobileHelp
Rating: 4.6

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Verified Customer

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Winfred And Geraldine Cain Savannah, GA

On many occasions we would get a call because we had done something to set it off, and believe me, they call quickly. Because of their promptness you feel pretty safe.

7 years ago

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Verified Customer

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Mona Cline Monessen, PA

They answer whenever I need them, they get through immediately, but it's gone off a couple times without me pressing it. I'm happy to have it because I feel safer, though

7 years ago

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J.C Salem, OR

I wanted something that I could take with me on a trip or away from home. Some companies just do it if you're within so many feet of your base station, but I wanted something that would travel with me.

7 years ago

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Verified Customer

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Fred Buechner St Louis, MO

It covers more than 400 feet around the house. Sometimes I do go away from the house and take the necklace off and use the best and holster. They do great.

7 years ago

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Pauline H Sonier Houston, TX

Customer Service was very helpful and informative when I set the device up. I find the bracelet a little bulky when I wear it, because I have a small wrist.

7 years ago

Reply from MobileHelp

Pauline,

Thank you for your review. We wanted to let you know, that you can put any standard watch band on your wrist button, if that would provide a better fit for you. If you have any questions regarding this, please contact us at 877-827-6207. Once again, thank you for taking the time to leave this review!

Jun. 22nd, 2018

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Jack Manin Keller, TX

My sister told me about this device. One time I accidentally set it off, when I tried contacting them, they didn't answer right away, by the time they answered the paramedics were already here.

7 years ago

Reply from MobileHelp

Thank you for sharing your experience. We are glad to know this was just a false alarm, and that paramedics arrived quickly. Please feel free to contact Technical Support by dialing 877-827-6207 Option 1. We would be more than happy to share effective ways on how to prevent false alarms and explain how they can be cancelled when they do occur.

Jun. 22nd, 2018

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Reba Gulledge Auburn, AL

Not too long after I got it I fell in my house and I hit the button on my bracelet and within ten minutes there were four firemen coming through my door to help me.

7 years ago

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Verified Customer

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Brenda Kemp Vanleer, TN

I never thought I'd need Mobilehelp but one day I fell on my front porch and they came and helped me. Just that one time they rescued me paid for my device.

7 years ago

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Verified Customer

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Carolyn Winter Roxboro, NC

I chose MobileHelp because it was rated number one above the competition. It went off once and I got an immediate response from them and I really appreciated that.

7 years ago

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Rosette Feghale Fallbrook, CA

I have it on all day, I used it for everything. I wish it would cover me when I go out, I go out to or three times a week to doctor appointment and apparently it doesn't cover when I get out.

7 years ago

Reply from MobileHelp

Rosette,

Thank you for your review! We would be happy to upgrade you to a system that will cover you away from home as well. Please contact us at 877-827-6207 to go over your options. We look forward to speaking to you!

Best Regards, MobileHelp

Jun. 22nd, 2018

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No Name

The gentlemen who talked to me first helped with setting me up with MobileHelp. He told me all about the program and how I would be protected at home and away from home.

7 years ago

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Verified Customer

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Alice Deemer Toronto, OH

I like this product because I have a neck and a wrist band. Also when I go out in cars it still works because of the sky GPS. The price and service is great!

7 years ago

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Lesly And Don Detmering Webb City, MO

I was really sick and that's why I got this. They kept checking on me until I got better. I like feeling secure with this product. They did a good job helping me.

7 years ago

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Tracy Green

I just wanted to try something different than what I had. They have got the 3 different buttons that I can use and it seems to work well. It's good, well tested, and a quick response.

7 years ago

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Verified Customer

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C.F. North Fort Myers, FL

I got it for my mother. She is 96 years old and needs it since she falls sometimes. Their service and equipment are all great. I can have it with me wherever I go.

7 years ago

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Charles And Ali Hinson Fort Worth, TX

A big reason why I picked them was the price. I could basically get two devices for the price of one. I've only had it for a couple of weeks but I'm actually a bit irritated with it. The fall detection part of it keeps going off all the time. Customer service is really friendly and courteous though. They try and help me with any problem.

7 years ago

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Verified Customer

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Lori Smith Pecatonica, IL

I fall a lot so I needed to have something I could press if I ever needed help getting up. They are remarkably good. They've been doing their best to try and help me.

7 years ago

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Verified Customer

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MMH

The company has performed as promised. We received the devices when promised and the customer service rep was very helpful in helping us get started using everything.

7 years ago

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Beth Broderson

Just started and so far so good. Equipment functioning well. I love feeling more secure even when out on errands. The equipment came faster than expected. Easy to set up, test and use.

7 years ago

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Donna Broad

Have had several false alarms with the fall detection button even while sitting watching TV. Customer Service needs to be more knowledgeable about services and available 24hrs.

7 years ago

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David

Works as represented. Easy to use. The representative was very able and informed in explaining the product to me and later in helping me with the product set up.

7 years ago

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Anonymous

Basically because I need help, I'm in remote areas sometimes. I haven't used it yet, I haven't received it yet. This is very very necessary especially for elderly people. I've already had several people that I've contacted about it.

7 years ago

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Delores D Batie Detroit, MI

They were the ones that called me first, so I signed up. Everything has been great so far. I feel very confident in that the system will work ok for me.

7 years ago

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Charles Glorioso

I got it after I saw it on TV. I live by myself so I needed it for protection. Customer service is very useful. I feel like the fall detection button should also be on the wristband. It is also a little too expensive for someone that lives on a fixed income.

7 years ago

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Lana Peterman Columbia, MO

My daughter got this for me. I wear it all the time but I think it's pretty sensitive. It has gone off twice since I got it. Customer support has been very nice.

7 years ago

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Anonymous Noxapater, MS

My brother read about them in AARP and thought it would fit my situation well. The sales person that I talked to was really convincing and persuaded me to go with MobileHelp. I just got it and, of course, I had a false alarm. They were timely in answering; it didn't take them long to come on the phone and ask me if anything was wrong.

7 years ago

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Downna Mccombs Woodland, CA

My sons went and bought this for me. I think it was in part because of the price. I have a breathing problem. Last time I used it, it took them eight minutes to get out here and pick me up. Had it been really bad, I wouldn't have made it.

7 years ago

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Verified Customer

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Sytira Porter Lupton City, TN

I got it because I live alone. With this, I can get help right away if I need it. The lady that I talked to when I was trying to get this was very helpful.

7 years ago

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Anonymous

My husband and I live in a retirement home where the head nurse gave this to us. My husband has the one that automatically sends an alarm to the system if he falls. I didn't feel like I needed that one, so I use the other one. We haven't had to use it but I can tell you that just to putting it together was a lot of work for us and our daughter.

7 years ago

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Stanley And Lois New Hyde Park, NY

So far it has been pretty good. The only time we used it was to do a test. It seemed to work properly when we did that. I've been satisfied with it, but we'll see how things go.

7 years ago

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Robert Mossop

I picked it because they could give me a GPS piece. It works well, it's very quick and sensitive. They have been very thoughtful, nice, and courteous.

7 years ago

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Kenneth Lowder Salisbury, NC

I have it because I'm 94 years old and I live alone. It's very convenient. I have two options, the necklace and the watch, and I can wear whichever I want. I like that.

7 years ago

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Anonymous

My daughter in law researched and picked them for me. They were really nice when she called them. I wear the button all the time, but I'd like it to be a little higher up.

7 years ago

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Rick

Easy installation and setup for my mother. The device is easy for her to operate and comfortable to wear. I am very satisfied with this product and service.

7 years ago

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Silver Poteete Addison, TX

I did not use it at all, I sent it back before I tried it at all. When I got it they assured me that it would be cheaper than any other one out there. After everything was factored in I realized it wasn't. The one I have now is cheaper, but I have to take it off to charge it a lot.

7 years ago

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Rose Quickly McArthur, OH

I looked at several ones and picked them because they were the best ones. They have answered all the questions I've asked them so far. Things seem to be pretty good.

7 years ago

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Barbara Karnopp Peshtigo, WI

I wear it around my neck all the time. When I test it, it works appropriately, nothing has broken down. They even call me and ask me about my opinions.

7 years ago

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Alfred D Hutchins Lake Charles, LA

My mother has it. She has used it a couple of times and they have sent somebody out to help quickly. They automatically answer you when you hit the button.

7 years ago

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Sharon Madore

My daughter got this for me. I have bad balance on my feet so she felt like I needed this. So far things have been fine with it but I haven't needed to use it.

7 years ago

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Melanie Mast Argenta, IL

I picked it after seeing it on the AARP magazine. Everything is really easy to use. They are always ready to work with you and I really appreciate that.

7 years ago

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Carolyn Smith Victorville, CA

I'm alone by myself all the time and I have vertigo and other problems. When I saw their flyer I just knew that it would be a good company to talk to so I called and looked into it. They had reasonable prices so I went with it. They were really good people to talk to, very friendly.

7 years ago

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Maria Franklin Anderson, SC

I saw it on TV and decided to call in and get it. Customer service has been very helpful. I haven't use the medical device yet but based on what I heard from other people I think it will work great.

7 years ago

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Mary Valdez Vista, CA

I compared different companies and they seemed to be my best choice. They have a mobile thing that I can take it with me wherever I go, it isn't limited to my house. I haven't had to use it, I'm still becoming familiar with it, but I'll have my daughter come to help me test it.

7 years ago

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P.L.

I have it because a friend was very pleased with it. I use it every day and it's comfortable. I haven't had to use it but I've touched it by mistake and it worked well.

7 years ago

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Leroy Herdt Buckeye, AZ

I decided to get it when I was just reading about it in a magazine. I talked several times to the customer support, and they gave me some good answers.

7 years ago

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Norma Simmons Linden, MI

I liked that they didn't call me every other day, when others would drive me nuts calling me all the time. They were very, very pleasant and not pushy.

7 years ago

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James Bishop

Unless I feel bad, I don't normally wear the wristband and stuff. I only got them because my ex-wife has them, too. They are easy to put on and carry around, though, and they answer it right away whenever it's gone off.

7 years ago

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Matthew And Geraldine Dethlefs

We got this device for my mom. It's very sensitive as far as fall detection, and the people we've interacted with have been very attentive and easy to get along with.

7 years ago

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Betty Stockton Blue Springs, MO

It was given to me as a gift for my daughter for Christmas. It's a little long. I'm kind of short person and it hangs a little longer than is comfortable, but otherwise I can't get it over my head, so it's the way I wear it. I wear it, but I haven't needed to use it for help. As far as I know, it works fine.

7 years ago

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Ginny Mcleod Palm Coast, FL

I was told that if my father had an emergency, he would be able to talk to someone with the object they had for around the neck, and that was not true. I was misinformed about the device, and that is upsetting. He would have to have another device with him that he can't remember to take with him.

7 years ago