Name: MobileHelp
Rating: 4.6

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Verified Customer

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Rheba Bonfield, IL

We've had to use it about three times so far. The service has been good, but when she fell at night, MobilHelp sent me a notification via text message, not a call. Being a sound sleeper, I was unable to wake up and help.

6 years ago

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Verified Customer

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Anonymous Manchester, GA

I'm thankful to have MobileHelp for the security. They really alert, they pay attention if they have a call that's why I check in and I thought that was good.

6 years ago

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Verified Customer

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Steven The Bronx, NY

Customer support is very thoughtful and very helpful. They have called within seconds of a fall, and have ensured that myself and everyone else in the house was ok.

6 years ago

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Verified Customer

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Betty Harrisburg, IL

Every time I call, customer service does a great job in explaining things to me and answering all of my questions. I've experienced a couple of false alarms.

6 years ago

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Verified Customer

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Lois Lady Lake, FL

The price is a little high, but product and service are great. I wear and use the wristband and it is very comfortable and natural. Sometimes I forget I am even wearing it.

6 years ago

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Verified Customer

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Anonymous

The watch is completely water proof. I was also very pleased with the response when we accidentally set the alarm off. All my questions have been answered.

6 years ago

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Verified Customer

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Bob

They're really helpful when I call them with questions. My Dad once accidentally pressed the button on the device and they immediately answered him back.

6 years ago

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Verified Customer

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Henry

I've had a little problem with it. It goes off and I don't know whether it was me or the device, but it happens twice in one day, but it was the fall button evidently. I was moving too fast or something and it would go off.

6 years ago

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Verified Customer

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Barbara

At first, I had lots of questions and they were very patient with all my questions. I never had a problem with the device. I just find it very convenient.

6 years ago

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Verified Customer

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Anonymous

I accidentally knocked it off from around my neck one day and I got a rapid response. It's pretty convenient. You can wear it around your neck or wear the watch.

6 years ago

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Verified Customer

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Rennie

Customer service answered after two rings, at the very most. Usually they answer your questions on the first ring. They told me what my problem is and then they fix it.

6 years ago

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Verified Customer

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Paulanna Wilkinson North Bend, OR

The called the minute my dad set off his alarm. Unfortunately the hip holder for the travel device is much too snug a device which is why he set it off twice so has had to adjust where and how he carries it

6 years ago

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Verified Customer

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Annie Bessinger Ocala, FL

Like the Product for the feeling of being safe. I do have an issue with the fall button. It seems to go off when I'm just sitting. They sent me a replacement Fall button. But it has gone off twice for no reason.

6 years ago

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Verified Customer

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Jaince Gray, LA

The times that I have had to talk to customer service they were very nice and helpful. If I ever need help I just press the button and they'll be right there.

6 years ago

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Verified Customer

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Barry

They're easy to deal with, very knowledgeable, and they help me get accustomed to using it. It's gone off a couple times accidentally, and one time that I did fall it didn't go off.

6 years ago

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Verified Customer

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Betty Trabuco Canyon, CA

I like the fact that it's wireless, everyone I've spoken with has been very helpful, efficient, and pleasant. The customer service is the best that I've ever experienced.

6 years ago

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Verified Customer

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Carrie Candler, NC

They were very helpful in setting it up and getting the bracelet alarm off without calling an ambulance. I like that I can get help with the push of a button.

6 years ago

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Verified Customer

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Sarah Norfolk, VA

The price is really affordable and reasonable. Everything you need to know is sent to you. You don't even need to call in to inquire, because it's all in the brochure.

6 years ago

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Verified Customer

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Stephanie

Customer support really understands my situation and are able to address my problems quickly. The service is impeccable at MobileHelp, and the device is very easy to use.

6 years ago

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Verified Customer

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Frances Fernley, NV

Every time we test the device, they don't get upset with us over at customer service. They're very patient - especially when we were finding out if our unit was working.

6 years ago

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Verified Customer

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Mark Columbus, GA

I got the device a couple of weeks ago and they said it would go for up to forty eight hours on a charge. This device runs down approximately ten percent every hour, so I'm returning the watch. I haven't had any problems with customer support. They've been exceptional. Unfortunately since it hasn't really worked properly for me, I'm returning it to go with a different device.

6 years ago

Reply from MobileHelp

Mark,

We are sorry to hear you had trouble with the watch. We are happy that we were able to get you another system that fit your needs better. Thank you for being a valued part of the MobileHelp family!

Kind Regards,

MobileHelp

Jul. 26th, 2018

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Verified Customer

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Austria Ball Ground, GA

I really enjoy the GPS feature the device has. My daughter can see where I am at all times. We tested the device once, and they were very quick in answering us.

6 years ago

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Verified Customer

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Sophia Playa del Rey, CA

MobileHelp's customer service team has really been on it - they're a good support system to us. We think this device is really worth the money you spend.

6 years ago

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Verified Customer

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Robert

I've called in a couple times with some questions and they always had the answers for me almost immediately. It's a little large, but it's handy to use.

6 years ago

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Verified Customer

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Mary

I really enjoy the fact that I can bring the medical device with me anywhere I go. It's very portable, and it's good that I have it because I am sick.

6 years ago

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Verified Customer

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Jennifer

Customer service was great in explaining everything to me even when I was having trouble. Each time I called to talk it over the phone, they were helpful.

6 years ago

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Verified Customer

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Virginia

My family insisted that I get this device, since I'm handicapped. I feel much safer with it, and their customer support is always there when you need them.

6 years ago

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Verified Customer

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Linda M

My wife uses this device when she goes out shopping or out of the house, then comes back and charges it in the cradle. It's a product that's very easy to operate.

6 years ago

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Verified Customer

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Rose

The price is what drew me to MobileHelp. We have accidentally set it off before, but they still call and make sure we're okay. We don't really like how easy it is to press the button because then it'll go off unexpectedly.

6 years ago

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Verified Customer

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Maryann

It's great that you can use this device when you're at home or away. It's very portable, and I feel safe with it. The customer service answers every question I ask them.

6 years ago

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Verified Customer

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Pauline

What really drew me to this device is the price of MobileHelp's device. I had another company's device before, and switched because I like their price plan.

6 years ago

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Verified Customer

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Reginald

I think MobileHelp's equipment is pretty good so far. I haven't had this device for long, but I wear it around my neck all the time because I have seizures.

6 years ago

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Verified Customer

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Billy And Joann

I haven't used this device except for an accidental time I called them, but they took care of it. They are able to track me with the GPS feature, but were able to locate me and ask if I was okay.

6 years ago

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Verified Customer

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Michele Montgomery, NY

My daughter was away when the alert phone call came through. When she called the service the dispatcher could not give her any information on the call unless she waited for a callback in 30 minutes.

6 years ago

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Verified Customer

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Shirley Turner Cockeysville, MD

I like the broad range of the devices. They even have a lock box that goes on the door so they could put the pin number in to allow them to come in to help me.

6 years ago

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Verified Customer

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Pat Touzeau Alma, MI

The staff is very pleasant, they're always very helpful and courteous. They are so fast that I don't really have time to respond or cancel a call before their through to me.

6 years ago

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Verified Customer

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Paul Seger Atkinson, NE

They're very prompt, professional, and really fast. I love that I get a text when he pushes his button so I can be on my way before the call even happens.

6 years ago

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Verified Customer

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Seth Stowell Oak Grove, MO

We got this device so that we made sure my husband is safe. Their customer support is always very helpful, and it's a very simple and easy to use device.

6 years ago

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Verified Customer

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Yvonne H Warner Victor, MT

I wear the bracelet device all the time. I haven't gotten the other devices because they are very sensitive if you lay them down. They are certainly prompt and because they have the GPS feature, they know where I am.

6 years ago

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Verified Customer

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Patricia Whitehead Hamilton, AL

I've used this device a couple of times, and their response time is quick. I've fallen a few times, and they call right away even if I fell accidentally.

6 years ago

Reply from MobileHelp

Thank you for your review! We are so glad you are okay & that we were able to be there for you. Thank you for being a valued part of the MobileHelp family!

Jun. 22nd, 2018

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Verified Customer

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Richard Noonan Deming, NM

I appreciate MobileHelp's customer support. When I call in the office to talk to someone, they are wonderful. I have never met a nicer group of people.

6 years ago

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Verified Customer

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Anonymous Los Angeles, CA

This is the best choice and price for us! We haven't used it yet, but have had a few false alarms. It seems to be working, because they'll call in response to those false alarms.

6 years ago

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Verified Customer

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Maurice Motley. Gloucester Point, VA

It works fine when I test it, but luckily I haven't had to actually use it yet. I've only fallen a couple of times, but they were very helpful in those instances.

6 years ago

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Verified Customer

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Michael Wollett Davenport, IA

This is a great device to have if you travel, because you can use it anywhere in the United States. A long time ago, we used it to get an ambulance for my wife.

6 years ago

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Verified Customer

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Lisa Werling Convoy, OH

Their customer support has been very helpful in answering any questions I may have. It works, and you can get up and go wherever you need to without having to be home.

6 years ago

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Verified Customer

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Corky And Bill Ypsilanti, MI

This product gives me peace of mind in case my husband falls. We can use it anytime, anywhere. They are always there to help in case of emergency, and it's easy to use.

6 years ago

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Verified Customer

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Anonymous Young Harris, GA

I wear their medical device around my neck, but you have to be careful because it's easy to hit it on something, then set it off. I prefer wearing it around my wrist better. When the alarm does get set off, they are immediately asking me what I need.

6 years ago

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Verified Customer

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Shirley Buck

They were very courteous and helped me when I bought it. They explained everything to me, and I didn't have to wait until it was delivered to find out what I was getting.

6 years ago

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Verified Customer

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Bonnie Lahrman

I like to travel and wanted something with me and I'm really happy with it. They're very nice when you are calling to order it, and it was right on time.

6 years ago

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Verified Customer

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Anonymous

I've had it for only a month, but the time I talked to the representative I was very much satisfied. It felt like this was the right one for me and I feel secure having it.

6 years ago