Name: MobileHelp
Rating: 4.6

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Verified Customer

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Jeff

It is all great except for the fall detector that goes off for no apparent reason. The silly thing keeps falling off for no reason. I always get a response and the people are courteous.

5 years ago

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Verified Customer

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Mary Ann

Phone service was excellent. Then the package delivered everything I was expecting. Setting up was easy, and once again personal guidance on phone was excellent.

5 years ago

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Verified Customer

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Dorothy Wright

it is everything i thought it would be and more ---i feel safe and confident utilizing the devices and talking to the responder when the device has indicated i need helo

5 years ago

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Verified Customer

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Caroline

When I have called the customer service number I have gotten so much help and understanding of the mobilehelp process. I am very happy to be a mobilehelp user.

5 years ago

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Verified Customer

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Ralla

One of the equipment pieces fell apart and they replaced it. I've also had several false alarms and they always call. It's an excellent response system.

5 years ago

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Verified Customer

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Anonymous

They've been so good with me and help me out a lot. I've had a mild stroke on my left side, so I lose balance and I can't get back up. But they'll just come help me.

5 years ago

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Verified Customer

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Kenneth

It's a little large, but I think all of them are going to be if you put in a GPS. I've tested it several times from different places and they give me the exact address of where I am. The personnel are kind and clear.

5 years ago

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Verified Customer

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Carol

We have had the system for a little over a month and a half and we've already had one pendant go bad. We had an issue with it calling my mother instead of me and she had no idea what they were talking about.

5 years ago

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Verified Customer

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Arlette

I can wear it in the shower, in the house, and it doesn't have to be charged. The representative that signed me up was very knowledgeable and professional.

5 years ago

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Verified Customer

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Robert Eastland, TX

I have had technical support three times in getting is set up and they've been very helpful and very cooperative and helping me get it tested and explained exactly how it works.

5 years ago

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Verified Customer

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C.

I didn't realize I had to charge it so much. I have to charge it every day. I think the booklet is very badly writing. It doesn't tell you you have to charge it every twenty four hours. It doesn't tell you that sort of things. There are a lot of things in the booklet that are not obvious and need to be made a lot clearer.

5 years ago

Reply from MobileHelp

C,

Thank you for your feedback. We would love to talk to you, to see what other questions you feel would have been helpful if they had been addressed in the manual. Please reply to this message with your contact number. We look forward to speaking to you!

Kind Regards,

MobileHelp

Feb. 8th, 2019

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Verified Customer

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Raymond

Well I wasn't happy with the one I had and because it doesn't reach out as far as MobileHelp so that's why I decided to take it. The response is quick and professional.

5 years ago

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Verified Customer

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Barbara

A friend of mine recommended it to me. I selected them because they are trustworthy. I lost the instructions and they very promptly sent me replacements.

5 years ago

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Verified Customer

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Shirley Mae

I saw the advertisement somewhere and it just sounded right to me. They are always there when you call and if you have any questions, customer support is very helpful. It does send the signal too easily.

5 years ago

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Verified Customer

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Ventrice Bossier City, LA

Customer service called me twice asking if I had fallen when I hadn't. This is important to me because at my age I fall a lot. They are a reliable company.

5 years ago

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Verified Customer

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Avis

I test it every month to make sure it is working, and each time I am greeted by customer service who asks if I am alright. I am very satisfied with MobileHelp.

5 years ago

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Verified Customer

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Patricia

I was pleased with the initial service information. Everything came in the mail as promised. I think that it is an excellent service and very easy to use.

5 years ago

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Verified Customer

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Ruth

The gentleman that I talked to at MobileHelp was very helpful and informative. He explained everything clearly. I think that the price is a little high.

5 years ago

Reply from MobileHelp

Ruth,

We would be happy to take a look at your account and see if there is anyway to reduce your bill. Please contact Customer Care at 877-827-6207, Option 4. Or reply to us here with your contact information and we would be happy to call you!

Best Regards,

MobileHelp

Feb. 8th, 2019

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Verified Customer

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Anonymous

I like how they are always there to help when you need them. The medical alert device doubles as a watch so I don't have to have two things on my wrist.

5 years ago

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Verified Customer

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Ellen

I keep the watch on all the time because the necklace button is very sensitive and has a lot of false alarms. They responded to the false alarms to make sure I was okay.

5 years ago

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Verified Customer

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Shirley Simi Valley, CA

They have answered me right away when I have called and I have been totally satisfied. A real selling point for me was the ability to wear it outside.

5 years ago

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Verified Customer

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Johanna B. Magnolia, TX

I would tell anyone to be sure to get one if they need one. It makes me feel secure. I did drop my pendant on the floor but it didn't register anything. I didn't get a call.

5 years ago

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Verified Customer

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Anonymous

When I test the system, there is always someone who calls to make sure that there is no emergency. The people are very helpful and I wasn't rushed into buying it.

5 years ago

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Verified Customer

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Andrew

I have the device with me at all times, even when I am not at home. They help me whenever I need it and answer all my questions. It gives me a feeling of security.

5 years ago

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Verified Customer

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Mervin Lincoln City, OR

The device is reasonably priced. Their response time is immediate. Every question we have had has been answered courteously. It is sensitive to the touch.

5 years ago

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Verified Customer

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Anonymous Jackson, MS

It is an excellent company. The salesman was quite knowledgeable so I didn't know exactly what he was talking about. I had all of the equipment mailed to me.

5 years ago

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Verified Customer

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Anne And Allen

The pendant is extremely sensitive. They are immediately responsive and they are very good about helping. I am concerned about the price increase next year.

5 years ago

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Verified Customer

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Walt And Mary

I think they're very reliable. They were very helpful and very cooperative and I never had any problems so I think they were very good. I am a bit uncomfortable wearing it all the time, I don't like the wrist band.

5 years ago

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Verified Customer

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Anonymous

It was offered with the wrist and neck device and I think that is good. It is a big plus or me that it has monitor that will alert the company if I fall.

5 years ago

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Verified Customer

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Josephine

My grandson did all the research and he selected the company with the best features. I am afraid to go near the device for fear of false alarms. I heard one and that was not good.

5 years ago

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Verified Customer

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Larry Cave Creek, AZ

We've had some communications with the customer service and they've been very responsive. We've triggered the alarm and they came on the line real quick.

5 years ago

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Verified Customer

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Jan Birmingham, AL

The system is convenient and easy to get to. I would like something for the shower and to go with me when I'm in the car that would make the system even better.

5 years ago

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Verified Customer

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Marie Glen Mills, PA

I did have a problem with the necklace that I got originally. The customer service was nice enough to let me switch to the watch and they were very nice and very helpful.

5 years ago

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Verified Customer

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Hattie

I couldn't get to my car and I had the device at my neck and I pushed the button. The customer service answered the call right away. The device is easy to use.

5 years ago

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Verified Customer

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Anonymous Newhall, CA

I keep hitting the button in case I fall and they keep calling me and asking if I'm all right, I think it's too sensitive. They keep calling me whenever I hit it, so I guess the customer service is right on top of it.

5 years ago

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Verified Customer

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Shaunda San Antonio, TX

They are just really good at what they do. The customer service is always very helpful and very friendly. The device is very convenient and useful for me and my situation.

5 years ago

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Verified Customer

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Shirley Norwalk, OH

Yesterday when I accidentally bumped the pendant and I went to the machine to talk and nobody answered me so I had to punch the emergency button for them to talk to me. The customer service is prompt about answering.

5 years ago

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Verified Customer

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Alta Bedford, TX

It's gone off a couple of different times and I don't understand why it went off but it did. It's very helpful whenever it went off and I called the man I talke dto and told him that I had not fallen.

5 years ago

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Verified Customer

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Margaret Jupiter, FL

I tested the device about two or three days ago and they were very efficient and they were very responsive and very knowledgeable. The device is very handy and easily usable.

5 years ago

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Verified Customer

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Anonymous Enterprise, AL

It functions well, and you don't have any problems communicating with it. If I am out in my backyard and happen to fall I can get help without being at the base unit.

5 years ago

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Verified Customer

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Don Manhattan Beach, CA

I keep getting false alarms. I get a call from the people and they ask if I am okay and I just tell them it was a false alarm. They always call me when it goes off.

5 years ago

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Verified Customer

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Susan Steger, IL

They are very quick at coming, I didn't call for it but I was in the shower and they came to my door. I was thankful that they came to see what was going on though.

5 years ago

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Verified Customer

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Anonymous Lexington, MO

The arm thing is not very comfortable, but other than that it seems to be okay. For the first week I had it I kept getting fall alerts and then I talked to someone and got it straightened out.

5 years ago

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Verified Customer

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Darren E

Upon pressing the button, the devices were extremely timely and responsive. The device can even detect if my dad falls, which is extraordinary to me.

5 years ago

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Jeff North Wilkesboro, NC

Everybody has been really helpful and try to do everything they can to promote their product. Some places the mobile signal is not that great, so you may have to move it around the house to get signal.

5 years ago

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Verified Customer

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Anonymous

This is the only one I could find that you didn't have to hook up to a phone. A month ago, we accidentally hit it and they got on the phone right away.

5 years ago

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Verified Customer

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Gordon

I've been wearing the button that hangs around your neck and since I've been wearing it I have had two false alarms so I don't wear the button anymore, I keep it close to me but not on me. If I have too many false alarms, the fire department will start charging me. I have had full cooperation on the phone call I made to the office.

5 years ago

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Verified Customer

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Anonymous

They are very nice and helpful on the phone and I like that they had a thing that detected falls. Anytime we have a false alarm they checked in with us promptly.

5 years ago

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Verified Customer

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Bill Norwalk, OH

I chose them because of their pricing. I am satisfied so far, they answered the call on both false alarms and they did respond. So far it has been fine. It is easy to use.

5 years ago

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Verified Customer

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Dorothea

Customer service answered all my questions and they find a lot of things for me that I need to know. It gives me a sense of security, I know help would be there.

5 years ago