Name: MobileHelp
Rating: 4.6

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Verified Customer

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Shirley D'Agostino

I had MobileHelp for my husband before he passed and it truly was the best. Now I have it again for myself. Makes me feel so much safer, whenever I'm alone.

4 years ago

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Verified Customer

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Stephanie Matthews

I'm impressed with how easy it is to put together also I'm impressed of the fact of how I read about how fast the response is and I'm very satisfied with the equipment hope I don't have to use it

4 years ago

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Verified Customer

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Sandra Ciardelli (device for my mom..Irene Coombs)

I wish it could be 1 device instead of a piece that has to be charged ...having the call button around the persons neck...both have to be in a certain vicinity of each other. This is confusing for an elderly person with memory loss.

4 years ago

Reply from MobileHelp

Hi Sandra,

We do offer a door hanger to help remind to take the GPS unit when they leave the house. Would this be something you would like to have?

Feb. 17th, 2020

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Verified Customer

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Katharine Sutro

I have not needed to use Mobile Help for an emergency, but my experience with the team I've dealt with to join and set up my alert system has been very good.

4 years ago

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Verified Customer

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Connie Haselrick

I haven't set it up yet so I can't speak to how it works. The blinking light on the bed side table unit is annoying. I'm sure the unit will perform as advertised but since I haven't used it yet, how can I accurately give feedback?

4 years ago

Reply from MobileHelp

Hi Connie,

You can provide a review about any part of your experience with MobileHelp. We appreciate your feedback, if you would like to leave another review later at a later date, please feel free to do so. :)

Feb. 17th, 2020

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Verified Customer

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Connie Corey

Easy set up. It worked one day when I set it off. The only thing I do t like is the necklace is still big. With technology they should have a thinner medallion that can be hidden under your shirt.

4 years ago

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Verified Customer

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Carol Kilgo

So far, I haven't had any problems or challenges but every person I have spoken with has been so helpful and nice. It is a pleasure dealing with them.

4 years ago

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Verified Customer

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Theresa McDermott

While we ended up returning the equipment, due to similar products provided for my dad at his new residence, I would purchase their products if needed again.

4 years ago

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Verified Customer

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I am writing this for a friend who may not wish to have her name shared.

They responded immediately when th button was pressed. The proper authorities were called a's well as the people on the call list were contacted in a very timely manner.

4 years ago

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Verified Customer

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Elaine Sugarloaf, CA

Actually, I am impressed overall with Mobile Help. My problem is with the people that answer the phones at night when you have a non-emergency problem such as a device problem. They don't seem to have been trained. However, after my second call they did get someone to call me back to help me who was very knowledgeable and helpful.

4 years ago

Reply from MobileHelp

Dear Elaine, We received your review and we’re glad to see that you were able to speak with our Technical Support team to get this resolved. We apologize for any inconvenience you may have experienced with the initial call. If you need any further assistance, please don’t hesitate to contact our Technical Support team by dialing 877-827-6207 option 1.

Feb. 4th, 2020

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Verified Customer

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Lynn Wakefield

While I have not had to use my devices, I dropped my necklace device on my bed , which unexpectedly launched the process-- very impressive and reassuring!

5 years ago

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Verified Customer

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Millicent Callobre

We have not had any emergency alarms so far - fortunately. The phone quality with help in setting up with the company has been very cordial and helpful.

5 years ago

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Verified Customer

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Sam Musille

Price quoted was the price I paid. No add-ons and no surprises. Have had to use my wrist button twice due to falls. Response was quick and got me the help I needed.

5 years ago

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Verified Customer

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Chuckie Ridgeland, SC

It works fine, the only problems is sometimes when they talk to you, you have to call on the cell phone and when I bend over it goes off. I think it is a good company.

5 years ago

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Verified Customer

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Doris Gonzales

If anybody has good coverage with AT&T, then this is a great company to be with. They have very good customer service and the device is fine, but AT&T is not good in my area.

5 years ago

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Verified Customer

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Chick

It worked when I tested it, though it might be a problems I have to be near a base if I want to talk into it when it goes off. Customer support know what they are doing but it is hard to get thtough because of long queues.

5 years ago

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Verified Customer

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Barbara

The station flickers. It kept me from sleeping one night. I called a tech at 5am. He was very polite and explained that it was the signal from AT&T not an electrical issue. He said it hsd to be flickering continuously for him to fix it.

5 years ago

Reply from MobileHelp

Hi Barbara. We are sorry that you had trouble sleeping one night, but are happy to hear that our Technical Support agent was able to resolve your issues. If you need any further assistance, please contact us at 877-827-6207. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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James Washington, DC

They are very nice when they call you. Very understanding. I like it because it's easy to operate. I used it by mistake and they responded. They were very understanding.

5 years ago

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Verified Customer

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Anonymous Milpitas, CA

It was simple to set up. I tested it and it tested okay but I've never used it. The person that set me up I thought was very nice and was able to set me up very conveniently so that was all very good.

5 years ago

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Verified Customer

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Frances Fraser, MI

Everything's been fine. There are a lot of moving parts. I'm an Alzheimer's patient so that's why it's more difficult for me to try to figure it all out like setting it up.

5 years ago

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Verified Customer

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Anonymous Granger, WA

MobileHelp's device is perfect. It's added security and saving grace. I have no negative comments. The couple of times I've used it, the response was quick and courteous.

5 years ago

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Verified Customer

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Lucinda Cincinnati, OH

I accidentally hit my button and it went off and I could call in and cancel it. They're right on the ball in case you need to go to the hospital. It works great.

5 years ago

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Verified Customer

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Beverly Bothell, WA

They listened and took care of the problem. It's easy to use. The response was immediate the last time it went off. There was local response and they came to the front door.

5 years ago

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Verified Customer

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Anonymous

Right now we're having some problems with the medical device and we're working with tech support to try to get it fixed and they're pretty good. Every time we've called, they are knowledgeable, helpful, and professional.

5 years ago

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Verified Customer

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Jeanne Leesburg, FL

If goes off very easy I've learned. I guess I've tested it several times because it's accidently went off. But I've learned MobileHelp answers pretty quick.

5 years ago

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Verified Customer

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Frances Darlington, MD

I didn't get the lock box that was supposed to have been included in my order. It's very convient. My daughter pressed the button by mistake one time and they answered right away.

5 years ago

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Verified Customer

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Mary Bodner Butler, NJ

Everyone has been very knowledgeable and answered all my questions. They were also very friendly. I've had a few false alarms and the company responded very quickly. I do think the device goes off a bit too easily.

5 years ago

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Verified Customer

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Nora I. Berea, KY

I love it because I know that it will keep me safe. I feel more secure since I've gotten it. I would recommend it 100% to anyone that could use extra help.

5 years ago

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Verified Customer

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Carol Miami, FL

Anytime I have any questions or anything they have been very helpful. I like the fact that it is mobile and there are several different ways to wear it.

5 years ago

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Verified Customer

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Robert Albuquerque, NM

The customer service is fast and efficient, and I think they are really good. It works and I have found nothing to dislike. I would recommend it to others.

5 years ago

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Verified Customer

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Catherine

Every time I hit the crazy button, it goes off and I have to tell them it's all good. I fell yesterday and it didn't go off. I don't like the necklace because the wires irritate my skin. The value for money is excellent though.

5 years ago

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Verified Customer

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Nawal Spring Hill, FL

The people at mobile help are very helpful and quick. They are understanding. It is a great staff. The device is easy to handle. There is nothing I dislike.

5 years ago

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Verified Customer

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Gwendolyn Tampa, FL

Customer support answers your questions thoroughly. I'm glad I have it. One time my grandson accidentally touched it and they called me back within a minute.

5 years ago

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Verified Customer

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Anonymous Rancho Cucamonga, CA

I hate the thing around my neck but it is a necessity, so I wear it. Everything else is fine. I've tested it a couple of times and they respond immediately.

5 years ago

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Verified Customer

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Cheryle Hendersonville, TN

They've been very nice and informative. I do not like the necklace. It is so sensitive. I was taking a shower and it went off. I wish they would send text messages to check it was an actual emergency.

5 years ago

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Verified Customer

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Jimmy

Once I feel down to the floor and I couldn't get up to call and they were here and it was great. They've done pretty good with their customer service.

5 years ago

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Verified Customer

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Maxine

To me it is perfect, I wouldn't change anything about it. It is handy, you don't have to leave your home. The device is the best and I didn't have a bit of trouble with it.

5 years ago

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Verified Customer

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Diana

Necklace is a pain but it works well. I've accidentally bumped into it a few times and they get on there right away and ask if everything is okay pretty fast.

5 years ago

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Verified Customer

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Marjorie

Customer service is difficult to deal with. I dislike that don't call my emergency contact right away, they try to get me to speak through the box first and it would prefer if they just called my contact. I needed help once and they asked if it was an emergency and I said no call my contact but they cut me off and didn't call my contact because it wasn't a bad fall. I think I will probably change companies as soon as my contract is up.

5 years ago

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Verified Customer

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Betty

Since I lived alone, I felt more comfortable knowing that if I needed help, it was there. I did return it after a month because I relocated to an assisted living home.

5 years ago

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Verified Customer

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Jeffery

Every time I test it, they are very courteous to me and they're there right away. So far it's worked great for me, I feel more secure and I like everything.

5 years ago

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Verified Customer

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Anonymous

They deliver on their promises. They were able to get to me quickly. I wish the necklace could get extended, it sometimes gets tangled around my throat.

5 years ago

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Verified Customer

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Marilyn

I like the fall detector part because it picks up when my mother falls. The alarms would be louder so my mother could hear it. She has no clue when she sets it off.

5 years ago

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Verified Customer

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Judy

It works perfectly. I like the fact that it definitely calls. I dropped it one day and it called immediately. They are very helpful when I have a question on the phone.

5 years ago

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Verified Customer

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Don

Mobilehelp has answered any questions I've had. I accidentally hit the necklace button one time and it responded. I had ten seconds to shut it down and it worked.

5 years ago

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Beverly Dinsmore

Buttons on the cords are a little too sensitive and have accidentally gone off when I have worn them. I use the watch band at home and have not been taking the other device with me unless I am alone.

5 years ago

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Verified Customer

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Priscilla Rector

I've never had to call for MobileHelp so I really don't know how I can rate. My mobile device went off unsolicited, however, and I did speak w/someone who was checking on me.

5 years ago

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Verified Customer

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Kathy

My mother's system with "fall detection"has set off false alarms 3 times in the past less than one month. We were advised to shorten the length of her necklace, which I did,but another false alarm occurred when she wasn't even wearing it.

5 years ago

Reply from MobileHelp

Hi Kathy, We would like to look into this false alarm with you. Please contact us at 877-827-6207, Option 1. Best Regards, MobileHelp

May. 21st, 2019

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Verified Customer

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Mary P Sanders

Customer service and technical support have been great. Luckily I have not had to use it yet, but it makes feel safe knowing you are there if I need it.

5 years ago

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Verified Customer

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5 Defiance, OH

I really love the list of your medical history that they give you to put on your refrigerator. I am afraid I am going to hit the button by accident, but it works great.

5 years ago