Name: MobileHelp
Rating: 4.6

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Verified Customer

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Thomas Screven, GA

The unit is comfortable to wear and portable to take with me. I had to use it when I was having seizures, and they sent an ambulance but it was a little slow answering the call.

4 years ago

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Verified Customer

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Peter Ishpeming, MI

When we called in, they were quick to help us. Unfortunately my father in law had cancer and passed away but we had no problems with it. We were able to verify that it works.

4 years ago

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Verified Customer

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Anonymous Bethesda, MD

It's a good value. It is very convenient, it hangs around my neck. It is within my house. I’ve tested it twice and both times it tested fine, there were no problems.

4 years ago

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Verified Customer

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Laure Woodstock, IL

They were very prompt to get back to me with a phone call. They’re very good when it is a false alarm. I like that it was easy to set up and for my older mother to use.

4 years ago

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Nina Huntington, WV

We’ve tested it a few times and everything has been fine. They are very helpful getting the best services for my aunt. Everybody was friendly and helpful.

4 years ago

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Vicki Blanchard, OK

Tested it in several locations and the response times were good. The person who I talked to was able to help me personalize what I needed for my father.

4 years ago

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Verified Customer

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Wendy. Young Woodstock, CT

My mom likes the wrist band . It seems the best for her to wear. She is very happy with it. She didn't want it at first but now she does things and feels safe doing them !!

4 years ago

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Verified Customer

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Christine Laramie, WY

It is quite valuable to me is because it gives me peace of mind. Everybody is friendly and helpful. I got a response right away when I set off the alarm.

4 years ago

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Emma Fresno, CA

So far I’ve had immediate responses when I accidentally set off the alarm. I have been satisfied with it. I am happy with cost even though it is expensive.

4 years ago

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Verified Customer

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David Myrtle Beach, SC

I like everything about it. They are professional and easy to talk to. It is easy to set up. I did it all on my own. The sales person was phenomenal. Everything is prompt.

4 years ago

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Verified Customer

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Diane Moscow, PA

They have addressed any tech problems we have and answered our questions in a sufficient manner. The unit seems fine. We have tested it and there have been no problems.

4 years ago

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Verified Customer

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Janice Medina, OH

I think the service is real good. When I have false alarms, they are always nice to me. I don’t like having extra on me but it makes my friend happy that I wear it.

4 years ago

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Jessie Sacramento, CA

They have great customer service. They have been very attentive even if it is not that serious, though one time when I tested it, it didn’t register.

4 years ago

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Verified Customer

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Bonnie Auburn, AL

Customer service is very thorough, they address my issues when I call. The necklace bothers me a little bit but I feel like I have security now. I like the fall detection.

4 years ago

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Verified Customer

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Anonymous Splendora, TX

They’re quick to respond if I bump the button. Everybody is friendly with me. It works vert well. I don’t know if everyone can afford 37 dollars a month.

4 years ago

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James Mount Pleasant, FL

They were very polite and very courteous and very understanding. They explain it you the easiest way. I like everything about it except the wristband is too small.

4 years ago

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Anonymous Palatine, IL

It's a lot of money and I am not crazy with how the system works. I don’t like that I have to take it with me everywhere I go. I don’t understand the different colors that show if it is connected in my house. It may be good, I just don’t know enough. It worked when I tested it but it goes off in the middle of the night to tell me the battery is low and that wakes me, which I don’t like.

4 years ago

Reply from MobileHelp

We would be happy to help you understand your system. Give us a call at 877-827-6207.

Aug. 5th, 2020

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Verified Customer

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Corina Durand, MI

Extremely friendly and helpful, they are prompt and let you know it is okay. I like all the gadgets, the different buttons and thins like that, that come with it.

4 years ago

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Verified Customer

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Donald Independence, MO

Good service except it’s gone off a couple of times by accident and I had to scramble to tell them it was a false alarm. It does give peace of mind when nobody is around.

4 years ago

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Verified Customer

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Jeannine Inverness, FL

I only had the machine for a couple of month and it seemed good. It gives peace of mind not having to worry about being alone. I recommended it to a lot of people.

4 years ago

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Verified Customer

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Barbara Dallas, TX

I don’t like that I have to wear separate pieces, the fall button and the other one, when I am out but other than that I don’t have any problems with it. It works.

4 years ago

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Verified Customer

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Gregory

After the system was explained to me, I knew this was going to give my wife the protection she deserves and relief I get knowing she has it with her. Thank You

4 years ago

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Verified Customer

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Nancy

I liked the ease of set up. To date, I have not had to use the call button thankfully. I fell two days ago and was upset because I didnâ€™t have the button on:(.

4 years ago

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Verified Customer

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Florence

I am not happy with the bump feature. I thought I had it figured out and I bump the damn thing and it goes off and I tell them I am okay but they still call the emergency people. I have to much chest so the necklace does not fit correctly.

4 years ago

Reply from MobileHelp

Please give us a call so we can discuss your equipment with you - 877-827-6207, Option 1. We look forward to speaking to you!

Aug. 12th, 2020

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Verified Customer

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John

Wish they would implement new technology, where it works off a satellite or phone towers so you can wear it anywhere. The button is kind of hard to push but I like everything else. It works fine.

4 years ago

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Verified Customer

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Alexis

The one time I had to call the, it was because it was overly sensitive but they were kind as far as explaining to how to work the system. I like it so far.

4 years ago

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Barbara

I have used it twice and so far I am pleased with the response. You don’t have to wait five minutes for somebody to come on and ask if you are okay.

4 years ago

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Verified Customer

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Donna

It's for my mother and I like it because it gets connected to somebody because she lives alone. It works fine when we test it and they were very helpful.

4 years ago

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Verified Customer

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Marilyn

Every time they thought I had fallen, they’ve called. I don’t understand why it goes off when it seems like nothing has happened but it is a very good thing to have and works pretty good.

4 years ago

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Verified Customer

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Delores

The short time I’ve had it, I do like it. I wear the bracelet. My son ordered it for me and was pleased with all the things he heard about it. I would recommend it.

4 years ago

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Verified Customer

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Mary

I would recommend it to elderly people who live alone or who are alone quite a bit. It’s available at my reach so that is good. I can get help immediately.

4 years ago

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Verified Customer

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Diana

I feel comfortable having it has back up. They were very quick with my needs when I called them. The unit is ultra sensitive but I know it is there if I need help.

4 years ago

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Verified Customer

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William

Customer service representatives were able to answer my questions. I don’t have any issues with the service. The device works. It was tested when it was set up.

4 years ago

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Verified Customer

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Audree

The only thing I have a problem with is the nurse never coming on time but other than that it is pretty good and makes me feel assured. I have tested it three times and everything is working out ok.

4 years ago

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Verified Customer

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Eldeen

If my mother in law falls, they call me. The person on the button is on right away and gets it all figured out. They were very courteous and walked her through it.

4 years ago

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Verified Customer

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Anonymous

It's been good. The device seems fine. We dropped it on the floor, and the lady get right back to me so that’s been great. It makes my grandchildren happy.

4 years ago

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Verified Customer

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Charles Boonville, CA

I’ve pushed the button a few times by accident and within 3 rings, they pick up. Once I was in the emergency room and dropped and they called me really fast. I got a lot of discounts. The watch does my skin break out.

4 years ago

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Verified Customer

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Maryanne Reber Rochester, NY

System easy to setup and use. Testing unit is easy. I have the fall watch as well. Two help buttons were provided one for the bath and one to place anywhere..

4 years ago

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Verified Customer

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Suzanne Gikas Portland, ME

They've been helpful and nice on the phone from the beginning. They've treated us well. Like the whole pkg. so far regarding the eqpt. Weve only been w/them for a short time so far. y

4 years ago

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Verified Customer

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Deborah Martin for my daddy. Memphis, TN

Because it do it job .The equipment work and it will alert us if something is wrong and the operator will call us I think this is best thing to get for my father.L C Cannon

4 years ago

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Verified Customer

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Carol Wolfers Venice, FL

We received many more devices than we need. My husband wears one and I occasional wear one when I leave the house. We will consider continuing the service if the price is adjusted down.

4 years ago

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Verified Customer

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AnnieKolpin for Patricia Matteo Pine Bush, NY

I signed my aunt up for Mobile Help and she inadvertently hit the alarm when she was sleeping twice! The response was quick and she said the team was really great.

4 years ago

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Verified Customer

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Anonymous Minneapolis, MN

We tested it once and it did what it was supposed to do. They’ve been friendly and helpful. An improvement they could make is to make a wearable device with a button and a speaker on it, just one unit.

4 years ago

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Verified Customer

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Felix Rockport, TX

My experience with customer service has been satisfactory. They’re always there. I had to go to the hospital two weeks ago from a fall and I had initiated the call from the device.

4 years ago

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Verified Customer

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Bernard Bethlehem, PA

Customer service was able to remotely reset my device when I had a problem on Monday. The pendant failed to properly detect my fall but I am happy with customer service overall. I would prefer a microphone in the pendant to talk to the operator.

4 years ago

Reply from MobileHelp

Thank you for your feedback. We appreciate your business and are happy to have you as part of the MobileHelp family.

Jun. 20th, 2020

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Bunny Lutherville-Timonium, MD

I like the idea of it. I did fall one time while playing with the dogs and it went off and that was good. The guy did say I wouldn’t even know it was there when I said I wanted to wear it around my neck all the time and that is not true. Some people will do anything to make a sale.

4 years ago

Reply from MobileHelp

Thank you for your feedback!

Jun. 20th, 2020

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Donald Granger, IN

Three times I’ve called them, and my requests have been answered and it accurate details. My problems were resolved. I think there could be a little more mobility with GPS other than having to take along the base station.

4 years ago

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Allona S Coffeyville, OK

So far I am satisfied. I would like things to be cheaper but I can’t complain. I’ve had very good responses from the company. The people are very friendly and helpful.

4 years ago

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Megan Gladwin, MI

My husband’s grandma used it one time and it all worked out the way it was supposed to work and so we’re very happy. Customer help is easy to talk to and deal with.

4 years ago

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Anonymous Delray Beach, FL

Everybody has been nice and cooperative. I wish I had the necklace because the bracelet slides on my arm and I always have to check if it is coming apart.

4 years ago