Name: MobileHelp
Rating: 4.6

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Verified Customer

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Sarah

Response time is very slow- it takes several minutes for a call to go through which is very concerning to me considering that could be the difference between life and death and such is the reason I purchased the device in the first place.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Oct. 18th, 2020

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Verified Customer

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Patricia Stockert

Representative was very helpful on the phone when I called to purchase the device. Provided good details and a very good price for all that we received. Very easy to set up.

5 years ago

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Verified Customer

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Lee Stineman

I went with you because of Angela. She was my initial contact and she answered my questions by getting back to me with info I wanted. She wasn't pushy and just was very thorough and considerate and it created trust in me.

5 years ago

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Verified Customer

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Gloria Dana- daughter

Keeping daughter informed of a power outage at mother's home so we could go over to assess her needs. Reassuring when daughter was notified when pow6 went back on.

5 years ago

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Waneta

When I call, I don’t have to wait long to talk to someone, which is something I was having a lot of trouble with Medic Alert. I am happy with this company.

5 years ago

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Anonymous

When I check, the necklace works appropriately. I like that it is central in the house and wherever I fall, it can answer and that I can shower with it.

5 years ago

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Anonymous

I like everything about it. It works well. The operator on the other end was understanding. The device that holds the ball is not adjustable and needs improvement.

5 years ago

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Ray

In general this seems to be the one people like the value for the dollar. It is very easy to set up and is high quality stuff. When I dealt with customer service, it was great.

5 years ago

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Sandra

If I need them, there is no waste of time. They are right there on the call. I like that it convenient. I don’t like that it is sensitive. If you move wrong, it goes off.

5 years ago

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Shirley

The button is convenient. The equipment was easy to install. It works when it’s tested. They have been receptive to any question I have. I like everything about MobileHelp.

5 years ago

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Verified Customer

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Linda

So far, it has been great. The device works the way it supposed to. I like that the one around my neck is adjustable. They answered all my questions and are very detailed.

5 years ago

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Sharon

Somebody accidentally pushed the button and within two seconds they were calling me back. They were very friendly. I like that I can wear the unit on my wrist or on my neck.

5 years ago

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Renee

Seems to do what needs to be done. We have no problems with the device. Customer service needs to contact all parties concerned whenever there is change with the payment method.

5 years ago

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R. Wiggins

All of my alerts to mobile help have been accidental, on my part. Mobile help has responded swiftly and notified my listed contacts. This gives me much assurance.

5 years ago

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John Kerestes

My Mom is 92 and I have a sense of relief when she is alone thaat she can get help at the touch of a button. I am also notified in case of an ememrgency.

5 years ago

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Donald Horner North Las Vegas, NV

I had a false alarm last week (dropped fall detector) and an EMT technician showed up shortly thereafter and greeted my wife and I who were in the hot tub.

5 years ago

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John Littleton, CO

It's gone off a couple of times and my mom. I don’t know if it is too sensitive or not. I don’t know how else they could do it. It’s value is it the peace of mind.

5 years ago

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Anonymous Goose Creek, SC

Everything works fine and I like everything about it, the quick responses and the different options. It works fine, I have tested it a couple of times.

5 years ago

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Anonymous Port Charlotte, FL

I think mobile help is great in case god forbid something happens. It is for peace of mind. I think it is great the way it is set up. They respond right away.

5 years ago

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Judy Jacksonville, FL

Every time I push the button, they come. I like that if I can’t get up, I can push the button and help comes. I tested it to make sure it works. I enjoy feeling safe.

5 years ago

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Verified Customer

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Beth Tahlequah, OK

It seems fine. I like that they were willing to send it in an envelope. Their service seems to eb good. It is a little slow since I ace to go through several people.

5 years ago

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Billy Mountain Home, AR

I have had no trouble whatsoever since they sent me a replacement one because the buttons were all too sensitive and it kept going off all the time. It is working fine. They were very helpful.

5 years ago

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Verified Customer

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Joanne Ambler, PA

It works fine. It is loud enough and covers the apartment. I like that it notices when he has a hard fall. One issue is when I called to get him help I said he didn’t need an ambulance but they sent one anyway. All I wanted was for someone to pick him up. I did get billed for something I didn’t ask for.

5 years ago

Reply from MobileHelp

You would need to check with your county/local EMS to see what they charge for. Typically, if they go out there to just help pick someone up there is no charge, however, if he was taken in the ambulance there normally charges are incurred. If you were charged just to have someone come out there and pick him up, you would want to check with your local first responders about those type of charges.

Oct. 11th, 2020

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James Louisville, KY

It had been going off lately because I move around in my sleep so now I take it off my neck and put the watch on like they told me to. The service is alright.

5 years ago

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Cindy Louisville, KY

All the text messages have been reassuring when my dad had an accident. The representative I talked to was very knowledgeable and explained everything well.

5 years ago

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Beverly Garretson, SD

They seem to be prompt with their answering. It has gone off three times for me and they answer right away. They were really pleasant. I still need to get used to wearing it.

5 years ago

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Daniel Peoria, AZ

It is a big help. I like the idea of it. Having it around my neck and knowing that it is there if something happens I can get help is good. I recommend them.

5 years ago

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Anna West Palm Beach, FL

It's a good value. It is easy for my mother to use. They very thorough when helping set it up. it is easy to understand. The process of testing it is easy.

5 years ago

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Anonymous Northbrook, IL

I am pleased with Mobilehelp. I like knowing I am safe. I receive immediate responses when I press it even if it is a mistake. I know I can always reach somebody.

5 years ago

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Patty Bax Holts Summit, MO

Mom has accidentally made it go off in the first couple of week she had it and they responded quickly, and when she forgets to put it on charger they text us to let us know

5 years ago

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Verified Customer

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Jane Bleckley West Columbia, SC

Button around the neck that thinks you had a fall is too sensitive---touch the edge of a table, bend over and it touches the carpet and y9ou get the warning that an event has been detected and EMT's notified.

5 years ago

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Anonymous Westport, CT

It's very quick to go off spontaneously, which has been difficult. There are too many false alarms. They are very responsive and it is instant communication when I fall or need assistance.

5 years ago

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Anonymous Daleville, VA

With the price and the way it works, I like it. Customer service is very helpful. They are knowledgeable, friendly, and prompt. They are great to work with.

5 years ago

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Autrye Riceville, TN

We like that they system allows it to function both at our residence and on the go. Both times we have tested it, the signal went through. It was very easy.

5 years ago

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Sharon Irving Ridgecrest, CA

It is expensive. I will not know the true value until I need help. I am having problems setting the alert off when I do not need help. However, everyone has been wonderful when it happens.

5 years ago

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Debra Burrell Norfolk, VA

Equipment was easy to set up. Instructions were clear. Testing was easy -- and we recently had the ultimate test, a real call for help. It went smoothly. Outcome was great.

5 years ago

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Sue Duluth, MN

Response time was great. The lanyard needs improvement. It's difficult to adjust. My father won't wear it at night which is when I want him to wear it as he says it's uncomfortable.

5 years ago

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Lois Chesterfield, MO

I looked into several companies before I made my decision to go with them. The price is well within what it should be. It works and has all be going smoothly.

5 years ago

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Melissa Elizabeth, IN

They called the EMS when my mother in law fell off the pot and got her up. They notified everybody they were supposed to notify and did a really good job.

5 years ago

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Ladonna Smiths, AL

I am on a fixed income and they have tried to help me so I don’t pay too much. They are very informative and ready to answer any question you have. It is a comfort to have.

5 years ago

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Verified Customer

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Elizabeth Meyers Green Valley, AZ

I can reach a live person to ask questions. They don't talk constantly; they just find the answer. Plus AT&T has service in the valley where my family member lives.

5 years ago

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Verified Customer

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Lila Fresno, CA

It seems to be working, I accidentally dropped it and they ran through it. They seem to be trustworthy. I don’t like that I have to change it out when I leave the house.

5 years ago

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Mary Norristown, PA

The few times I have called the representative had been helpful and anytime my parents needed help, everyone has been responsive and quick to act. The price is reasonable and I like that there is a fall detection feature.

5 years ago

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Verified Customer

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Mary Mulberry, FL

It's a good idea though I wish it could be tied to the phone. The service is very nice. They have been very good to me. It is working well so I am happy.

5 years ago

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Patricia Tulare, CA

There have been a couple of accidental calls and I have gotten very rapid responses from understanding service people. The band is uncomfortable, it’s hot.

5 years ago

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Marjorie Sandy Lake, PA

I’m getting my moneys worth. The bracelet it a bit large for my very small wrist but I like that it is a bracelet. When I bump it, the voice responds and I tell it I am alright.

5 years ago

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Marlene Grand Forks, ND

The salesman was good about following up and when the alarm goes off, they follow up. I think they should have a flesh colored strap to hang around the neck.

5 years ago

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Patrick Orrville, OH

I like the fact that it works well and has good pricing and great customer service. Every time I’ve had to talk to them, they’ve been great people.

5 years ago

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Anonymous Fort Lauderdale, FL

Customer service is very helpful. They know their product. They are very kind and considerate. I don’t care for carrying around the mobile one for traveling.

5 years ago

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Lois Freeport, IL

So far so good. It does all the right things except I don’t like the charger flashing light so I have to keep it in the bathroom. Still, I would recommend mobile help.

5 years ago