Name: MobileHelp
Rating: 4.6

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Verified Customer

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Claire T. Cote Chicopee, MA

The representative I spoke to was very professional and knowledgeable. He did not give me a "sales pitch", but simply answered the questions I asked.

4 years ago

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Verified Customer

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Kathy Florence, AL

I accidentally caused the alarm to go off when I first got the system. They answered right away and were understanding when I explained what I had done.

4 years ago

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Verified Customer

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Janelle Baldwin Fond Du Lac, WI

It takes a long time for the Mobile Help people to answer the calls. Then they are asking a series of questions over central device that cannot be heard rooms away. This has caused alot of confusion for my parents when they have pushed the button. The sound on the central device cannot go up high enough for my parents who are NOT hard of hearing. I could barely hear them across a room.

4 years ago

Reply from MobileHelp

Hi Janelle, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 26th, 2021

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Verified Customer

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jerry friedson San Antonio, TX

carrying fall button necklace and base unit button is a pain. i would prefer a one button system that detects the fall and communicates with company center. When will that change occur?

4 years ago

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Verified Customer

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Ann Barberton, OH

Button pressed twice with immediate response (which was great) but found on floor twice without alarm activated- as she has deficits from a stroke this is why I wanted this device for her but this has been a huge disappointment

4 years ago

Reply from MobileHelp

Hi Ann, We received your review and we're sorry to hear about these two incidences. We hope your loved one is doing well, and we would like to contact you to help with any troubleshooting or equipment replacement needed. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 13th, 2021

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Verified Customer

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Joyce M Smelser Magnolia, AR

all the questions I have asked have been answered promptly and when I had to have a replacement necklace because the plastic closure broke it was here in two days/

4 years ago

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Verified Customer

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LAURA GRAF O'fallon, MO

Have not had to use fortunately except once when Dad pushed by accident. They alerted me and emergency services so that was great! However when we have tested the button, it took awhile to answer.

4 years ago

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Chasey Englishtown, NJ

My alert is malfunctioning and a new one is being sent to me. I was reassured my device will still work but work Tech was very helpful but wonder how often this my occur. I will check on my 30 day return policy

4 years ago

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Verified Customer

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Mary Agloro Vancouver, WA

I haven't had an emergency yet but I've had a few false alarms, and the system seems to work well and the people cheerful and understanding. I feel safer having MobileHelp.

4 years ago

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Verified Customer

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jean layton Bridgeport, CT

too large & heavy the Carry Mobile Device or hang around neck * the NECK PENDANT scratched breast at nite & Both cannot be worn with car Seat belt on !or they set off alarm üî•When carry in arms the Pendent went off Got phone call too long with # while turning off alarm so EMT came they said Mobile **never cancels ** Need Alert that is easy Please respond or call me to discuss !

4 years ago

Reply from MobileHelp

Hi Jean, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you to further assist with finding a resolution for these concerns. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 21st, 2021

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Verified Customer

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Melissa Chaney Anchorage, AK

I received a call that my mom had fallen and that MH wasn't able to contact her. They informed me that EMS had been contacted and was on their way to her house.

4 years ago

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Verified Customer

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Raezel Poplawski Austin, TX

They have been very attentive to my needs. They answered my questions, checked my system and resolved problems. The system worked, even though it was a false alarm.

4 years ago

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Verified Customer

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John Fort Myers, FL

Had two incidences of alarm going off one was false both instances response was prompt and help was sent. Already have found this to be a very useful resource

4 years ago

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Verified Customer

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Barbara Fikaris Cherry Hill, NJ

The customer representatives were all very polite and knowledgeable. They made sure I understood their responses and patiently waited while I did each step.

4 years ago

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Verified Customer

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Pamela Daily Anacoco, LA

Staff has been friendly and helpful. Product arrived timely and set up was easy. I didn't rate it 5 stars due to we have not needed to use the system for an emergency. If we do, ill updat the review

4 years ago

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Verified Customer

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Jennifer McElroy South Boston, VA

They are helpful with explaining how the system works and knowledgeable about products available. Called promptly when a fall was detected and dispatched EMS quickly.

4 years ago

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Verified Customer

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Robin Morgan Bath, NC

The information that was given to me was very helpful in making my decision to purchase your product. Very curious and concerned about my needs for my mama.

4 years ago

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Verified Customer

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Rea Baton Rouge, LA

It is very hard to have to carry 2 devices. A device that had GPS and fall alert was to have been available by now. However it has yet to be available. All the rest of the equipment does me no good.

4 years ago

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Verified Customer

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Sue-Ellen Campbell Waverly, FL

I bought MobileHelp for my Mom. The representatives have been very helpful. The set up was very simple. She has accidentally called for help and it has worked well.

4 years ago

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Verified Customer

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Mona Swanton, OH

It's been great for our peace of mind, knowing when Mom is alone, Mobile Help is there for her. We've only needed it twice, but they were very responsive both times.

4 years ago

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Verified Customer

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Brian Kille Louisville, KY

For price an services on the equipment. Also the easy setup process when I receive my equipment. I feel better knowing I have this since I live alone.

4 years ago

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Verified Customer

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Carol Tucker Lake Grove, NY

Easy to get information about product, easy to set up, lightweight pendant. Luckily haven't had to press button. Recommended to my neighbor for her family member.

4 years ago

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Leona Brown Chester, VA

Awesome product! The 4 rating is because the initial sale included redundant products and it took time for me to figure out what I really needed, return items not needed and correct the actual annual price.

4 years ago

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Verified Customer

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Madge/Sara Noble Canton, MS

Many options for contacting MobileHelp and the customer service who calls to determine if there is need for assistance are always helpful, professional and caring

4 years ago

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Verified Customer

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Sheila Jones Pikesville, MD

When my Dad had a fall, MobileHelp contacted me right away and dispatched to 911 within minutes. The paramedics arrived within minutes to help my Dad.

4 years ago

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Verified Customer

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Natalie Benson, AZ

This system is SUPER easy to use, response to pushed button is quick and customer service is amazing!! Mom is put at ease with this unit knowing help is 1 button push away

4 years ago

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Verified Customer

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Donna Wittouck San Diego, CA

Overall, the device works fine. The people who help you are great. However, I have problems with the GPS. It has a lag time that makes it difficult for me to locate my husband if he takes off!

4 years ago

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Verified Customer

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James King Saint James City, FL

They provide essential help at a critical time with no issues or worries about their job. All that for the best price in a competitive field. THANKS!!!!

4 years ago

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Verified Customer

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Kelly Garvin, OK

Everything seems to work great, customer service is helpful every time we test the system and call. The fall button is my only small concern if it will work or not if needed.

4 years ago

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Verified Customer

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William P. Fulton III Peoria, AZ

During installation of the call button in my shower, I accidently pressed the call button. The respnse was immediate with no repercussions for the accidental call.

4 years ago

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Verified Customer

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Jean Hester Chicago, IL

3 Star. Due to continuing self-orientation to product. Accidental alarm due to pendant hitting table caused a reassuring prompt response - wear pendant under shirt to avoid. Older hi rise apartment requires mobile unit placed closed to windows.

4 years ago

Reply from MobileHelp

Hi Jean, We received your review and we apologize for any inconvenience with the false alarm. We're glad to see that you were able to speak with our Technical Support to discuss best practices for using the Fall Detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers. Please let us know if you have any additional questions or concerns about the equipment by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of the MobileHelp family.

Mar. 10th, 2021

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Anonymous

Too many pieces. Wish they would combine some of them. It is pricey. Wish they would lower it some. I was fortunate as my daughter gifted it to me but next year I will pay for it myself if I can afford it.

4 years ago

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Dr Yannucci Sebring, FL

MobileHelp provided not one, but multiple devices to protect my Mother as opposed to only one like other companies, which would be useless when it charges.

4 years ago

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Jackie North Haven, CT

The staff are very friendly and professional. I just wish there was another way for the MobileHelp with the speaker to be able to be worn other than necklace and on the belt (cumbersome).

4 years ago

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Verified Customer

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Debra Visbal Folsom, CA

once they sent me a text message alerting me to my mom, I would like it if they would send an all clear to let me know that they have reached her and confirmed she is ok

4 years ago

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Carolyn Dickinson Silverhill, AL

I feel secure knowing they are just a "button" away. I have accidentally bumped my necklace and they respond within seconds...always so understanding and kind.

4 years ago

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Catherine Morelli Floral Park, NY

They are efficient. Respond immediately. Customer service has been extremely helpful whenever I have questions or concerns. Addressed issues immediately

4 years ago

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al Aurora, IL

easy to set up. people are very nice to customers. my mother is very happy with it and i do not have to worry about her as her mobile help works very well.

4 years ago

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Sandra Waterloo, IA

It’s very handy. I’ve had no problems with it. It works though when I accidentally set it off, it takes a while for them to quit asking me if I am alright. They always respond.

4 years ago

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Verified Customer

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Elayne Orangeburg, NY

We had some issues in the beginning with the piece around her neck going off a lot but the otherwise the service has been good. The people have been very helpful.

4 years ago

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Nina North Branch, MI

Technical support is great. It is easy to contact them. They do a good job on the tests. Everything went fine. It’s pretty loud. It kind of gets in my way of sleeping as it is bright.

4 years ago

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Anonymous Louise, TX

The string sometimes makes my neck itch but I like it. The thing that attaches to the front door is big and heavy so it bangs against my door. Still I am happy.

4 years ago

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Pam Indianapolis, IN

I like the fact that it is very sensitive. The instructions for the equipment are really good. It was easy to set up. The price is good. Everybody is nice.

4 years ago

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Kenneth Mansfield Center, CT

The best thing is that is provides safety for my parents. Purchasing it was great and when we tested it, we got a response right away. It seems perfect.

4 years ago

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Kevin Dickinson, ND

The fall detection is pretty touchy, you bend over quire a bit and it will go off. When the button goes off, automatically they’re picking up. It’s nice to now we get quick responses.

4 years ago

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Muri Raleigh, NC

I got the service for my parents. I feel much better with them having it. I definitely recommend it. I’m happy with it at this point. They got it up and running quickly.

4 years ago

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Barbara Baldwin City, KS

Everything but the fall button is good. The fall thing is kind of iffy. I appreciate the call back and that they walked me through all of the testing procedures.

4 years ago

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Anonymous Kokomo, IN

I wear it all the time. They were very good about understanding me when I accidentally set it off. It is expensive but my family thinks I need it so I will stay with it.

4 years ago

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Martha Nashville, IN

Overall I like it but I dislike the fall button because it set itself off when I’ve not fallen so I don’t wear it all the time. The rest is good. They seem to follow up on their product.

4 years ago

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Anonymous Fargo, ND

Whenever I call and need anything, they were right there for me. I thought I was going to like the fall feature but I am too active for it so I sent it back.

4 years ago