Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ron

Pendant and wristwatch bad design with buttons too easily set off by simple normal actions such as moving in bed while sleeping. Alert buttons should be inset as to prevent accidental alarms !

7 months ago

Reply from MobileHelp

Hi Ron, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Margo

I'm concerned that the green light keeps blinking constantly while I'm at home. It seems to take too long for the operator to get in touch with me when I call.

7 months ago

Reply from MobileHelp

Hi Margo, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 22nd, 2024

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Laura

Mom adjusting, you've been very patient. Couple of false alarms and you got a hold of me very quickly.

7 months ago

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Brian

The service when setting up was very professional and helpful. Answered all our questions and made us feel important.

7 months ago

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Dennis

Easy to set up and Customer Service was helpful. So far, everything is good and have not needed to trigger the service

7 months ago

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Carol Omaha, NE

Affordable and easy, quick set-up. They answered my questions and able to help trouble shoot when first received the unit.

7 months ago

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Aaron Birenboim

Good service, but pendant is needing 3 hour charge about every 16 hours. Where I live all signals are weak except AT&T. I don't think they are using AT&T as promised.

8 months ago

Reply from MobileHelp

Hi Aaron, We received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. Our cellular equipment does use AT&T's cellular network for connection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 6th, 2024

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Pam Hahn

Easyto use, test is easy to do...I hit my button accidently on my watch and they were so nice about it

8 months ago

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Muriel Houston, TX

The device is larger than I thought it would be. It is super sensitive and goes off very easily. I am happy with the quick response.

8 months ago

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Ann

I like the fact that you receive a quick response. I leaned over and I inadvertently set it off. I wished I didn't have to charge as frequently as I do.

9 months ago

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Ron Coram, NY

First call box delivered did not work, Customer Service immediately sent another call box, I installed, Tested and it worked perfectly.

9 months ago

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Susan Amherst, MA

There is nothing to like or dislike. The device works as advertised. It helps with assuring family members about safety & contact in emergencies.

9 months ago

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Leonard

I love the ease of set up. Not complicated at all. If you set it off accidentally you have time to disable before the process starts.

9 months ago

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Jill Fox Lake, IL

I feel that it is the best choice for my 86 year old mother in law that lives alone. It makes us feel better in case she falls or has an emergency.

9 months ago

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Thomas Hull Falls Church, VA

Easy and quick to work with. Value. But fall detector continued to false alarm so we returned it. Return and refund were easy

9 months ago

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Cynthia Fedish Binghamton, NY

Such a blessing to us to know dad can get help or be detected if he needs help with the GPS and fall defector features when needed.

9 months ago

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Lawrence Pensacola, FL

All the sales people were very courteous and treated me with respect answering all my questions. I think I got a good deal.

9 months ago

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Connie Kolosey

This product is easy to use and easy set up. The company support was exactly what I needed. Everything happened as needed.

9 months ago

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kimberly renfro Tucson, AZ

Signed up for it late October and was charged 3 times, one was valid and the other 2 were not. They say they only see 2 charges and refunded one of them but I am still charged twice. I have been calling and calling and getting the run around. I still haven't got to use the system since it is for a parent who hasn't come home yet. But as for first impressions this is not a good one.

11 months ago

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Verified Customer

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Larisa Kopylovsky

11 months ago

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Ethel Richmond, VA

So far so good. Lots of times we wonder if we’re really connected because of fraud these days but I’m glad to know that my dad‘s mobile help is working because it has been tested

8 months ago

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cat woman Amarillo, TX

Stuart is excellent sales representative, devices arrived promptly: fortunately not had to call for help but expect immediate response if needed. Thank you

1 year ago

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Laurel Mandeville Cypress, CA

M y mom got a call when she accidently leaned against her device and the person was very sweet about it. I know they would have helped her if she had needed it.

1 year ago

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Betty Greenwood, MS

Agent was very knowledgeable in helping me decide what I needed for my mom .They were willing to customize emergency call list . It was easy to set up and to use .

1 year ago

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Loretta

Don’t know what to say. I put the lanyard on every day. I have not had any incidents consequently have not had the opportunity to test the system. Not sure it’s working properly because I wear it every day and sometimes it flashes green. Not sure what that means

1 year ago

Reply from MobileHelp

Hi Loretta, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Technical Support team is always happy to help test the equipment or answer any questions you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Patricia Cedar Lake, IN

Within 2 days it was used! My mother had gone outside and fell and couldn’t get up! She may have been there all day if she hadn’t had her alert on!

1 year ago

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Lois Culver City, CA

So far it has been good but one issue is that the fall detection did not work when my husband slipped and fell but it often triggers when he has simply bent over. Why ismthat?

1 year ago

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Tamara Charlotte, NC

Great system. Fell again after getting Mobile Help and it was great. They called to see if I had fallen then sent EMS who responded quickly.. Highly recommend !!

1 year ago

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Eva Clayton, CA

The pendant is clunky and heavy, flashes green frequently - I understand that this is not MobileHelp's fault - cell tower coverage maybe inadequate, although I have no trouble with my phone. The unit does not hold battery strength and is on charger a great deal of the time. I just don't like it. Sorry

1 year ago

Reply from MobileHelp

Hi Eva, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Biff Thomas Lake Havasu City, AZ

Like the fall feature, the flexibility in numbers to be called when button pressed or fall detected. The customer service has been exceptional. So far, so good.

1 year ago

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Doris Bronaugh, MO

Like everything about Mobile Help. Quick to respond. Even when button is accidentally hit, there is quick response and I have the ability to cancel the call.

1 year ago

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Mary Lake Hopatcong, NJ

The fall alert portion on my device is very sensitive.If I even lay the pendant down too hard- it has the fall alert alerted- other than that I like the unit

1 year ago

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Donna Hathaway New York, NY

I am very pleased so far, although I gave not needed to use the service the customer support is outstanding. The monitor is easy to wear and it charges quickly.

1 year ago

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Susette Willhite Westminster, CA

My balance has not been as steady lately as I’m used to, so I felt reassured with the MobileHelp unit. It’s easy to respond when the unit is accidentally dropped.

1 year ago

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Sam Dimoff Pittsburgh, PA

So far, good. Still new to me and am learning, especially about the GPS device. Didn't know it had to be taken off the cradle several hours or used several hours each day.

1 year ago

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Debbie Perrysburg, OH

I got MobileHelp for my mom after my dad passed away. We are very happy with it. My mom has had several false alarms, but it gives me comfort because I know it will detect a fall or other problem that occurs.

1 year ago

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Heidi Pearson Scottsdale, AZ

I liked how easy it was to "purchase" and install the service. However I have just learned that I need some sort of service from Rural Metro in order for my service to work and there is a time limit as to when I need to correct the problem. I wish I had been to about this prior to setting up the service.

1 year ago

Reply from MobileHelp

Hi Heidi, We received your review and we apologize for any inconvenience this has caused. Depending on the State, additional documentation may be required for coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we will always notify you of any changes. Please let us know if any further assistance is needed. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 24th, 2023

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Beverly Buonaugurio Rochester, NY

Knock on wood, I have not had any "events" since getting my Mobile Help unit. But, I will say that Customer Service is very helpful. I received my unit quickly. Thank you!

1 year ago

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Gertrude Kampmeyer Chambersburg, PA

I liked the all-inclusive package that I was offered. However I felt that setting up the program was complicated and I had to get help from my daughter to navigate all the steps.

1 year ago

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tom dimaggio Pahrump, NV

The helper was really knowledgeable . He filled in a lot that I wasn't sure of. He also told me several things that I had no clue of. ( Very helpful. )

1 year ago

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Michael Griffin Arlington, TX

Customer care has been excellent thus far. I hope we never have to use the system, but at the same time I am comforted that it is there if we do need help.

1 year ago Edited May 24, 2023

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Sara Molalla, OR

It is so nice to deal with actual people. I asked about a shorter cord and it was here in 2 days. What I don’t like is the 'fall detected' button is too sensitive.

1 year ago

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Betty Raleigh, NC

My mom is the one with the system. Quick response from monitoring system. The device is very sensitive. She bumped it when putting on seat belt in car and it alerted the monitoring system.

1 year ago

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Tambra Luppino Mills River, NC

They have been very helpful and attentive when we have had questions. It is still very new but the service so far has been very good. Very good response time.

1 year ago

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Hazel Scarcello Galveston, TX

They have been right on it any time my devise was triggered accidently or once on a real fall. I'm 80 and they make it possible for me to be active and stay safe.

1 year ago

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Kevin Exton, PA

Today my mother's mobile unit activated and she did not respond to the mobile help call. You properly activated local first responders and contacted the emergency contacts on her list (Thankfully she is ok). Unfortunately, when I called you for more info about what happened I was waiting for 23 minutes to get through. This is unacceptable.

1 year ago

Reply from MobileHelp

Hi Kevin, We received your review and we are happy to know that your mother is okay after this incident occurred. We apologize for the longer than normal wait times you experienced when attempting to get in back in touch with us after this incident. If you have not yet had a chance to speak with us, our Technical Support team will be happy to review the alert with you, and explain the best way to get back in touch with us in the future if this occurs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Ralph Ruehling Jackson, MO

From the few calls we've had, employees have been very professional and prompt with their calls and are very understanding when there have been false alarms.

1 year ago

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Lillian Colbaugh Harrison, TN

They have already shown how systems work as we get a call within minutes of the button being pushed and showed up at house once when couldn't reach persons on call list

1 year ago

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Jincy Cook Carrollton, GA

They have all the features I wanted for this service and they have been very nice and helpful when I call to ask questions and don't rush me. I would like it if I di

1 year ago

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Alice Clover Lakeland, FL

Easy to use. Battery lasts 4 days. Only one button needed for inside and on the go. Includes fall detection. Water proof for in shower. Only needs small charging unit.

1 year ago