Name: MobileHelp
Rating: 4.6

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Verified Customer

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Branson Payne Belvedere Tiburon, CA

I feel safe wearing the pendent in case I should fall and need emergency Help. I like the idea of the Lock Box so the responders can get in the house.

1 year ago

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Verified Customer

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Robert Murphy Hopatcong, NJ

The brain (GPS) of the mobile unit is too large for my Mom to wear around her neck. The pendant is much better but her remembering to bring it with her will likely be a crapshoot.

1 year ago Edited March 7, 2024

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Verified Customer

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Connie

Fall detection alert is so sensitive zi cannot wear the device when exercising, showering, housework, yardwork, grocery shopping...anything active. So whats the point of having it? Probanly only good for people who need to sit most of day.

1 year ago

Reply from MobileHelp

Hi Connie, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 2nd, 2024

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Verified Customer

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Kathy Bristol, CT

I find the device heavy around the neck and I know it’s because it has all the features. Lanyard could be longer. All in all I’m comfortable knowing if something happens someone is there.

1 year ago

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Verified Customer

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Christopher O'Connor Marinette, WI

The pendant for around your neck is very small compared to the other ones I used to have and I kept setting it off reach but this one is about the size of a quarter

1 year ago

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Verified Customer

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Paula Riverbank, CA

I don't like that the cord is thick and black. It is difficult to to keep it out of sight when wearing regular clothing. There have been times when driving that I have gone over a bump and it has alerted. I have dropped it and there was no alert.

1 year ago

Reply from MobileHelp

Hi Paula, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be happy to contact you for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 7th, 2024

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Verified Customer

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Ricky Neal Denver, CO

I like that has fall detect, it will automaticly call for help when it detcts a fall, the push button is clear and concise, no trouble understanding instructions.

1 year ago

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Verified Customer

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Linda Rockwell Milford, OH

Getting my mom set up with Mobile Help was a breeze. Our family feels so much better knowing that she's got fall protection and an easy way to call for help.

1 year ago

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Verified Customer

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Diana Fish St. Petersburg, FL

The response (so far it's been false alarms, but so good to know how sensitive the device is) and ease of canceling the call. My mom feels so much safer now.

1 year ago

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Verified Customer

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Tim Edwards Atlanta, GA

The watches are handy and easy to use. So far, we have not had a reason to use the service. But, my parents take heart knowing they have easy access to help in an emergency.

1 year ago

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Verified Customer

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Sandra Bessemer, AL

The times that I have had to use my alert button the paramedics came very quickly. Since I live alone it is very nice that all on my call list is notified when I fall.

1 year ago

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Verified Customer

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Marianne Mount Laurel, NJ

The employees are very kind and patient with answering all your questions. No hard sales pitch. Instead they want to understand what will be most helpful to your loved one.

1 year ago

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Verified Customer

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Sheila Reston, VA

I have had 8 or 9 false alarms with no apparent cause. It’s the fall detect feature that’s causing the problem. I’ve shortened the lanyard and now know I can press for 5 seconds to turn it off but the lanyard notification is barely audible (my hearing is good).

1 year ago

Reply from MobileHelp

Hi Sheila, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Verified Customer

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Susan Turlock, CA

The monitor my sister wears around her neck is too sensitive and goes off when she turns over while sleeping and the one she is supposed to wear on her wrist the watch band is too short and falls off all the time cause the last hole doesn’t leave enough strap to be held down, do you have a large/longer strap??

2 years ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment accessories or replacements needed. We do have a wristband option that can be used with different bands. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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Verified Customer

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Sieglinda Chattanooga, TN

Needed a longer lanyard to hang my fob from and the company responded quickly. I also am very forgetful so I LOVE the reminder that is hung on the doorknob!

2 years ago

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Verified Customer

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Luanne Minneapolis, MN

I actually have only used it twice. Last time I was on a bus and it went off (I think because of the bumpy condition of the road). I didn't realize it was my unit because it was so loud on the bus. Finally got it turned off when they called my cell phone.

2 years ago

Reply from MobileHelp

Hi Luanne, We received your review, and we are happy to know that you have been staying safe and this was only a false alarm. We apologize for any inconvenience during this incident. We would like to have our Technical Support team give you a call to help review the equipment. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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Verified Customer

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Judith

I like my alert thing. It is light weight and comfortable to wear. Would be nice if could be worn in the shower. That is where a lot of falls occur.

2 years ago

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Verified Customer

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Virginia Wisconsin Dells, WI

The response time was very quick! The gentleman on the phone was so helpful because this was the first time my husband had to use the service. Thank you so much!

2 years ago

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Verified Customer

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cat woman Amarillo, TX

Stuart is excellent sales representative, devices arrived promptly: fortunately not had to call for help but expect immediate response if needed. Thank you

2 years ago

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Verified Customer

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Laurel Mandeville Cypress, CA

M y mom got a call when she accidently leaned against her device and the person was very sweet about it. I know they would have helped her if she had needed it.

2 years ago

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Verified Customer

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Betty Greenwood, MS

Agent was very knowledgeable in helping me decide what I needed for my mom .They were willing to customize emergency call list . It was easy to set up and to use .

2 years ago

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Verified Customer

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Loretta

Don’t know what to say. I put the lanyard on every day. I have not had any incidents consequently have not had the opportunity to test the system. Not sure it’s working properly because I wear it every day and sometimes it flashes green. Not sure what that means

2 years ago

Reply from MobileHelp

Hi Loretta, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Technical Support team is always happy to help test the equipment or answer any questions you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Verified Customer

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Patricia Cedar Lake, IN

Within 2 days it was used! My mother had gone outside and fell and couldn’t get up! She may have been there all day if she hadn’t had her alert on!

2 years ago

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Verified Customer

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Lois Culver City, CA

So far it has been good but one issue is that the fall detection did not work when my husband slipped and fell but it often triggers when he has simply bent over. Why ismthat?

2 years ago

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Verified Customer

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Tamara Charlotte, NC

Great system. Fell again after getting Mobile Help and it was great. They called to see if I had fallen then sent EMS who responded quickly.. Highly recommend !!

2 years ago

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Verified Customer

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Eva Clayton, CA

The pendant is clunky and heavy, flashes green frequently - I understand that this is not MobileHelp's fault - cell tower coverage maybe inadequate, although I have no trouble with my phone. The unit does not hold battery strength and is on charger a great deal of the time. I just don't like it. Sorry

2 years ago

Reply from MobileHelp

Hi Eva, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 28th, 2023

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Verified Customer

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Biff Thomas Lake Havasu City, AZ

Like the fall feature, the flexibility in numbers to be called when button pressed or fall detected. The customer service has been exceptional. So far, so good.

2 years ago

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Verified Customer

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Doris Bronaugh, MO

Like everything about Mobile Help. Quick to respond. Even when button is accidentally hit, there is quick response and I have the ability to cancel the call.

2 years ago

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Verified Customer

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Mary Lake Hopatcong, NJ

The fall alert portion on my device is very sensitive.If I even lay the pendant down too hard- it has the fall alert alerted- other than that I like the unit

2 years ago

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Verified Customer

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Donna Hathaway New York, NY

I am very pleased so far, although I gave not needed to use the service the customer support is outstanding. The monitor is easy to wear and it charges quickly.

2 years ago

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Verified Customer

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Susette Willhite Westminster, CA

My balance has not been as steady lately as I’m used to, so I felt reassured with the MobileHelp unit. It’s easy to respond when the unit is accidentally dropped.

2 years ago

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Verified Customer

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Sam Dimoff Pittsburgh, PA

So far, good. Still new to me and am learning, especially about the GPS device. Didn't know it had to be taken off the cradle several hours or used several hours each day.

2 years ago

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Verified Customer

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Debbie Perrysburg, OH

I got MobileHelp for my mom after my dad passed away. We are very happy with it. My mom has had several false alarms, but it gives me comfort because I know it will detect a fall or other problem that occurs.

2 years ago

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Verified Customer

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Heidi Pearson Scottsdale, AZ

I liked how easy it was to "purchase" and install the service. However I have just learned that I need some sort of service from Rural Metro in order for my service to work and there is a time limit as to when I need to correct the problem. I wish I had been to about this prior to setting up the service.

2 years ago

Reply from MobileHelp

Hi Heidi, We received your review and we apologize for any inconvenience this has caused. Depending on the State, additional documentation may be required for coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we will always notify you of any changes. Please let us know if any further assistance is needed. You can reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

May. 24th, 2023

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Verified Customer

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Beverly Buonaugurio Rochester, NY

Knock on wood, I have not had any "events" since getting my Mobile Help unit. But, I will say that Customer Service is very helpful. I received my unit quickly. Thank you!

2 years ago

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Verified Customer

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Gertrude Kampmeyer Chambersburg, PA

I liked the all-inclusive package that I was offered. However I felt that setting up the program was complicated and I had to get help from my daughter to navigate all the steps.

2 years ago

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Verified Customer

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tom dimaggio Pahrump, NV

The helper was really knowledgeable . He filled in a lot that I wasn't sure of. He also told me several things that I had no clue of. ( Very helpful. )

2 years ago

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Verified Customer

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Michael Griffin Arlington, TX

Customer care has been excellent thus far. I hope we never have to use the system, but at the same time I am comforted that it is there if we do need help.

2 years ago Edited May 24, 2023

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Verified Customer

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Sara Molalla, OR

It is so nice to deal with actual people. I asked about a shorter cord and it was here in 2 days. What I don’t like is the 'fall detected' button is too sensitive.

2 years ago

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Verified Customer

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Betty Raleigh, NC

My mom is the one with the system. Quick response from monitoring system. The device is very sensitive. She bumped it when putting on seat belt in car and it alerted the monitoring system.

2 years ago

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Verified Customer

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Tambra Luppino Mills River, NC

They have been very helpful and attentive when we have had questions. It is still very new but the service so far has been very good. Very good response time.

2 years ago

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Verified Customer

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Hazel Scarcello Galveston, TX

They have been right on it any time my devise was triggered accidently or once on a real fall. I'm 80 and they make it possible for me to be active and stay safe.

2 years ago

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Verified Customer

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Kevin Exton, PA

Today my mother's mobile unit activated and she did not respond to the mobile help call. You properly activated local first responders and contacted the emergency contacts on her list (Thankfully she is ok). Unfortunately, when I called you for more info about what happened I was waiting for 23 minutes to get through. This is unacceptable.

2 years ago

Reply from MobileHelp

Hi Kevin, We received your review and we are happy to know that your mother is okay after this incident occurred. We apologize for the longer than normal wait times you experienced when attempting to get in back in touch with us after this incident. If you have not yet had a chance to speak with us, our Technical Support team will be happy to review the alert with you, and explain the best way to get back in touch with us in the future if this occurs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Verified Customer

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Lillian Colbaugh Harrison, TN

They have already shown how systems work as we get a call within minutes of the button being pushed and showed up at house once when couldn't reach persons on call list

3 years ago

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Verified Customer

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Ralph Ruehling Jackson, MO

From the few calls we've had, employees have been very professional and prompt with their calls and are very understanding when there have been false alarms.

3 years ago

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Verified Customer

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Rose M Fox Memphis, TN

When we decided to go with MobileHelp they were so helpful in answering our questions. We received our order in just days and it was easy to get started.

3 years ago

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Verified Customer

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Alice Clover Lakeland, FL

Easy to use. Battery lasts 4 days. Only one button needed for inside and on the go. Includes fall detection. Water proof for in shower. Only needs small charging unit.

3 years ago

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Verified Customer

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Donald.Peter Ostergren Sr Manteo, NC

I been active for just a couple of months. Somehow my system activated, lucky my dau in law was here and was able to talk with a person on the other end..

3 years ago

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Verified Customer

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Jincy Cook Carrollton, GA

They have all the features I wanted for this service and they have been very nice and helpful when I call to ask questions and don't rush me. I would like it if I di

3 years ago

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Verified Customer

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Jane Harris Redondo Beach, CA

It was easy to set up - fortunately we have not had to use the system to date - also like the connection such as you are demonstrating by sending this. Thanks!

3 years ago