Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kimberly Meserve Opelika, AL

I activated the pendant it took 3 minutes to get connected then she asked if it was an emergency I said no I just needed help lifting him. Then she contacted the sheriff's department and relayed the message it took an hour for the sheriff's department and they still wasn't there yet so I picked my husband off the floor and hurt my arm. I called the sheriff's department back and cancelled the call.not good service at all.

3 years ago

Reply from MobileHelp

Hi Kimberly, We received your review and we apologize for any inconvenience you have experienced due to this incident. At MobileHelp, your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team about this incident, a representative will be happy to review the equipment with you to make sure everything is working properly. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 6th, 2022

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Verified Customer

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Mildred Baughn

Have everything needed for seniors. All of the features were explained in detail and the cost was affordable. Like you could package what you want and need.

3 years ago

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Verified Customer

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Karen Jones

Very sensitive-taking it off or putting it on if I don't handle with kid gloves it sends an alert. Same with laying it down. Kids say that's good-at least I know it's working.

3 years ago

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Verified Customer

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Ellen Blaikner

The first Mobile Alert I received was faulty. We called Customer Service and he tried to repair it. After that didn't work, he sent me a new one in 3-4 days and this one works fine.

3 years ago

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Verified Customer

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Cindy Dennis

The device detected mom fell; I was notified immediately. I called mom, she hadn't fallen, but took the device off because she got tired of wearing it. It gave me the confidence that I needed .

3 years ago

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Verified Customer

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Sheila Johnson

Sometimes it alerts when I've just moved the lanyard from one place to another. A couple times I couldn't get it to disarm. They always take care of it though, so it's a minor annoyance for the protection it gives.

3 years ago

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Verified Customer

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Sandra Risbey Lake Worth, FL

Mom has had a few accidental button alerts but when she fell and broke her hip, this company was there for her. We are thankful for this expert help.

3 years ago

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Verified Customer

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Valerie Head Aberdeen, WA

Because I purchased the Samsung watch to use in order to be more independent and have had to dispose of a very expensive wath because you did not upgrade to the current wireless format. Previously I have recommended MobileHelp but I would not do so now since they left me with a $400 watch I can't use.

3 years ago

Reply from MobileHelp

Hi Valerie, We received your review and we apologize for any inconvenience this has caused you. At MobileHelp your safety is our number one priority, and we are constantly upgrading our equipment to keep up with the cellular networks, and ensure reliable coverage. The MobileHelp Smart watch is not a system we have available at the moment, however we would be happy to discuss our new systems with you that require no equipment purchase. What would be the best number for us to reach you on for further assistance with your account? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Mar. 30th, 2022

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Verified Customer

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Chery! Ande Berwick, PA

I have a fall alert and tried to test it by dropping it, as suggested, and nothing happened. Then the other night I tested the small alert pendant and I had to go stand beside the large unit for the call to be finally picked up. Response was slow.

3 years ago

Reply from MobileHelp

Hi Cheryl, We received your review and we apologize for any issues you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this issue. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns about the equipment. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 30th, 2022

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Verified Customer

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Cynthia Harper Anderson, SC

Wonderful,very nice people,even when you make a mistake by pressing the button they are very nice. I recommend mobile help to anyone that wants reliable service.

3 years ago

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Verified Customer

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Dave Brakensiek Cape May, NJ

Definitely worth looking into for your loved ones for many reasons. Gives you the piece of mind that there is help when you are unable to be there at all times.

3 years ago

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Verified Customer

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Karl Anthony Owen Quincy, MA

It can go off of I just move the wrong way,, but if it does someone always checks in to be sure I am OK and do not requireedocal attention. Also the cost is reasonable.

3 years ago

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Verified Customer

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Virginia Collins Blairsville, GA

Feel alot safer with it. Have not had to use it so not sure about response.very simple to use.it is just about peace of mind knowing you have help when you need it.

3 years ago

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Verified Customer

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Julie Edwards Lee's Summit, MO

My mother has had trouble with it blinking and can't seem to get any help on it. She calls customer service and they tell her they can't help. I also have goten 3 texts saying her alert has gone off, but they never call me and when I try to get ahold of someone its 20 minutes. I expected better.

3 years ago

Reply from MobileHelp

Hi Julie, We received your review and we apologize for any inconvenience you are experiencing with the equipment and the longer than normal wait times. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help resolve these issues. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

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Verified Customer

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GEORGE FRANKE Hazlet, NJ

THE FIRST DEVICE REQUIRED CHARGING IN LESS THAN 28 HOURS. I REPORTED IT AND THE DEVICE WAS REPLACED WITH THE ASSURANCE THATAFTER CHARGING IT SHOLD BE GOOD FOR 3 TO 4 DAYS. UNFORTUNATELY THE SECOND DEVICE AFTER CHARGING OVERNIGHT ONLY LASTED 52 HOURS. I AM SERIOUSLY CONTEMPLATEING RETURNING THIS CEVICE AND CANCELLING THE SERVICE, I WILL SEE HOW LONG THE DEVICE LAST AFTER LAST NIGHTS CHARGE

3 years ago

Reply from MobileHelp

Hi George, We received your review and we apologize for any inconvenience you experienced with the equipment due to the battery life. We are glad to hear that you were able to connect with our Technical Support team about this issue. We also offer a variety of different systems, and we would be happy to help you find one that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

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Verified Customer

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Kim Renaud Eldora, IA

customer service is always so helpful whenever I have any questions. The mobile help center is very patient with my parents as they get used to the system.

3 years ago

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Verified Customer

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William Lipschultz Napa, CA

This is a brand new service that we think will help us. It took two hours to get it organized, with the help of Jessica, on the phone, to get it ready. I have not finished putting the devices where they should be. But within the next day or two with the help of a neighbor Ill have it organized and tested.

3 years ago

Reply from MobileHelp

Hi William, We received your review and we apologize if you are experiencing any difficulties with the equipment setup. At MobileHelp, your safety is our number one priority, and we want to make sure you can start benefiting from our coverage as soon as possible. We are glad to hear that you were able to connect with our Technical Support team. Please do not hesitate to contact us as soon as you are ready to complete the equipment setup - we will be more than happy to assist. Our Technical Support can be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 24th, 2022

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Verified Customer

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Ivan Weisel Pinellas Park, FL

I feel a sense of security just having the device. I accidentally activated it once and I was answered immediately and that reassured me. I have not had to use it yet

3 years ago

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Verified Customer

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Ramona Kaufman West Des Moines, IA

One time I as taking off my necklace and accidentally presssed my MobileHelp button. Someone came on the instrument and asked if there was an emergency and I told her that I accidentally pressed the button by mistake

3 years ago

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Verified Customer

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Samuel Russell Winter Haven, FL

So far everything is running really well. The staff were easy to work with to order and set things up. I rated 4 as I have not yet experienced how they help manage a crisis situation.

3 years ago

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Verified Customer

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Bernice Hugeback Wentzville, MO

My daughter did the research and found this to be the best for our needs. We are pleased with the personnel we have to contact with questions. Very helpful.

3 years ago

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Verified Customer

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Robert Devereaux Fredericksburg, VA

We had an issue with a to sensitive fall necklace and they handled it very well sending a replacement very quickly. We are very satisfied with the product and the service

3 years ago

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catherine tingley Arlington, VA

Thankfully I have not had to use my device so far, but I am greatly comforted by having it and always wear it around the house and when I am outdoors.

3 years ago

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Verified Customer

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Victor Esparza Roseville, CA

The initial comparison with 3 other med alert companies went well with Mobile Help. They were very informative and provided all the info needed to make me comfortable in choosing them.

3 years ago

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Hunt Milton Scappoose, OR

They came and helped my wife recovery from a fall they all did a remarkable job of get her with the nurse, physical therapy and bathing they are very professional.

3 years ago

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Verified Customer

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Louis Rubano State College, PA

My wife has Alzheimers. She can easily lose the mobile unit. She can get lost. I need a good location feature. Yours is terrible.I have to count down twenty or thirty pings to find the right ping number. Stone age software. I also would like a neck strap for the mobile device so it won't get misplaced.

3 years ago

Reply from MobileHelp

Hi Louis, We received your review and we apologize for any issues you are experiencing with the equipment. Our Technical Support team would be happy to look into this with you and help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Verified Customer

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Diane Zainhofsky Bismarck, ND

It was amazing how easy it was to set up. I am now feeling very comfortable being alone in my house or when I leave the house and go shopping or visit friends.

4 years ago

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Verified Customer

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robert carter Tehachapi, CA

The fall button is very sensitive. It has gone off 4 times when putting it on or taking it off. The call center is very slow to pick up phone. the wait is usually about 5 minutes.

4 years ago

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Verified Customer

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Dorothy Ozminsski Kaysville, UT

Because I haven't had any serious issues I haven't really got an opinion-except when I accidentally set my alarm off twice I was treated with patience and courtesy. I really appreciated that!

4 years ago

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Dorothy Gearon South Amboy, NJ

I think I may not have the right plan. I really didn't have enough info when I signed up. I believed the alert system would work in my entire home on all floors. Then after receiving it I was told I would have to carry the mobile device with me if I went to the second floor just as if I were leaving my house. I am very confused.

4 years ago

Reply from MobileHelp

Hi Dorothy, We received your review, and we apologize for any confusion there may be. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure that you have received nothing less. Our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. And we would also be happy to look into any alternative systems of ours that might better suit you life style. You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 9th, 2021

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Brady Boyd Snohomish, WA

We had a situation arise last week where my mom clicked the button on her necklace calling for help. My wife is the first family member on the call list. However, my wife was not contacted by Mobile Help until approximately 20 minutes after my mom called for support. Also, the fire fighter was not provided the key code to enter the home until 30 minutes after the emergency button was pushed.

4 years ago

Reply from MobileHelp

Hi Brady, We received your review and we are sorry to hear about this incident. What would be the best number for us to reach you on? Our Technical Support team will be happy to look into this with you and help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 9th, 2021

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Heather Honeycutt Abbottstown, PA

I am not sure why but the base station will lose signal strength. I have to turn the base off at the on and off switch wait for a minute or two then I can turn it back on. This resets the base and the signal returns. Not happy this is happeningüò°. My mom is 76 and does not think to check this. One day she may need to use this thing and what happens if the base drops the signal??

4 years ago

Reply from MobileHelp

Hi Heather, We received your review and we definitely understand your concern. We apologize for any inconvenience this has caused you and we will be more than happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team can help review the equipment and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Verified Customer

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Diane VanNess Henrietta, NY

The help I received right from the first phone call was phenominal. Peter (very patiently) explained how everything worked until I had a full undersanding of the process.

4 years ago

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Nancy DeMasi Port Saint Lucie, FL

trouble/misunderstanding at first. I paid for a full year for my mom which included a 2-month introductory bonus, signed up in September 2021. But Mobile Help did not input payment properly and person who took the order mis typed my email so there was a delay there also, he did not call for a follow up

4 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you experienced with your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we do not want you to receive anything less. We're glad to see that you were able to connect with our Customer Service team for assistance with correcting the account. Please let us know if you need any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 26th, 2021

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Beverly Lennox Vancouver, WA

I am fairly new to Mobile Help. I can't rate them high as I haven't been with them long enough. The month that I have been, they have been very helpful in answering my questions. I like the products they offer.

4 years ago

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Verified Customer

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Mary Ann Glass Dallas, TX

Don't like wearing the necklace or the bracelet because I set off the alarm easily when I'm wearing one of them. The bracelet just falls off of my arm. I place each one in the rooms that I'm in. It works okay.

4 years ago

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Verified Customer

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Marguerite Oury Hamilton, MT

Not sure I understand all the bells and whistles. E.g., how sensitive are the buttons? If I accidentally hit one, will it register? The agent who walked me through setting up the system was terrific.

4 years ago

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Verified Customer

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Virginia Hurlbut Houston, TX

Haven't had my alert device long but customer service rep was so friendly and helpful setting me up. Response was immediate when I accidentally pushed button on necklace.

4 years ago

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Verified Customer

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Aymin Kathleen Etters, PA

Shortly after I got set up and use it. I accidental dropped the fall detector the main monitoring place was contacting me with in 1 minute to see if I was ok

4 years ago

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Verified Customer

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Pam Silvey Essex, IL

So far they have responded quickly and kindly even tho each response has been a mistake on my part. I feel that I can trust if/when I really need help.

4 years ago

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Verified Customer

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Ray Reyes Chula Vista, CA

My father in law has the fall protection unit in addition to the regular adio unit and he fell in the back yard when nobody was home the device called 911 he was checked out all was well . Worked great!!!

4 years ago

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Verified Customer

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Harriette Hyde Portland, OR

right now I am rather confused by what sets the button off...and how to respond to alerts,,,but I will be calling them them to receive assistance . Their Technical help in setting up was excellent

4 years ago

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Verified Customer

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Kerry Morton, IL

We purchased this plan for my elderly aunt and it was super easy for her to set up by herself once it arrived and the customer support has been excellent.

4 years ago

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Verified Customer

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Thelma Scrivano Daytona Beach, FL

I know no matter where I am, I can get help, at home or outside the home. It is so easy with the necklace and small device I can put in my purse or pocket.

4 years ago

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DOROTHY W RARRICK Griffin, GA

Pushed my button first time; I had passed out and needed help; no response from my mobile device; did a reset yesterday and hopefully I am fully functional again. This concerns me that it will work next time I need it.

4 years ago

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Verified Customer

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Claire T. Cote Chicopee, MA

The representative I spoke to was very professional and knowledgeable. He did not give me a "sales pitch", but simply answered the questions I asked.

4 years ago

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Verified Customer

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Janelle Baldwin Fond Du Lac, WI

It takes a long time for the Mobile Help people to answer the calls. Then they are asking a series of questions over central device that cannot be heard rooms away. This has caused alot of confusion for my parents when they have pushed the button. The sound on the central device cannot go up high enough for my parents who are NOT hard of hearing. I could barely hear them across a room.

4 years ago

Reply from MobileHelp

Hi Janelle, We received your review and we apologize for any inconvenience you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 26th, 2021

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Verified Customer

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David waters Gadsden, AL

I give a 4 rating only because we haven’t needed to actually use the system yet ! THANKFULLY ! Since we’ve had it, a lil over a month, we’ve tested several times all successfully.

4 years ago

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DR Valrico, FL

My mother was untangling her neck alert and it set off the fall alert. Although false alert, we were notified quickly. and did cancel EMS, but was happy to

4 years ago

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Verified Customer

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jimmie gaberell Mount Horeb, WI

i accidently set off my alarm and didn't have the unit on my person , i didn't know that i had activated my unit until the ambulance arrived at my houseil the ambulance

4 years ago