Name: MobileHelp
Rating: 4.6

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Verified Customer

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Catherine

The customer service representatives seem very nice. I don't really like the one around my neck. I like the arm band better and I take the base with me.

5 years ago

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Verified Customer

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J Tilden, NE

The customer support was really informational and helped me get going. I wish the device were smaller. I don't like the big bulky thing. The watch seems very big and I bumped it a lot, if it were smaller that would be fine.

5 years ago

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Verified Customer

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Ronda Findlay, OH

Every time I've had a false alarm they are very nice about it. I've had quite a few. When they tested it everything turned out okay and it was fairly accurate.

5 years ago

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Verified Customer

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Anonymous Greenfield, MA

The only thing I don't like is that the fall detection didn't detect the fall and my husband did fall. One time when we first got it we left the pendant in the living room and it went off in the night and somebody was talking in a loud voice saying "you have ten seconds to answer" or something like that and it kind of scared us.

5 years ago

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Verified Customer

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Joel Howey-in-the-Hills, FL

There isn't any question that the customer support couldn't answer. I like everything about this swimming suit, it's a perfect fit. I tested it and everything worked fine.

5 years ago

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Verified Customer

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Richard Pinson, AL

It seems to take a long time for them to answer when you push the button. It seemed like the GPS box would not sync because the lady was talking through the GPS box.

5 years ago

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Verified Customer

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Helen Woodland, CA

They don't answer right away, they take a little while and it scares me because I wonder if I'm in a dangerous situation and they take so long to answer. I think it's a pretty good device.

5 years ago

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Verified Customer

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Minnie

So far the experience has been very good. They are full of nice people, they have helped me very much to understand. I like the bracelet very much, it is very convenient.

5 years ago

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Verified Customer

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Hazel Sacramento, CA

As far as I am concerned the company is good. It is a more convenient way to have twenty four hour security if something happens to you. I have no dislikes.

5 years ago

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Verified Customer

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Vivian

Always there, no matter what. I would like the wrist thing but my skin is allergic to it so I got the necklace. It gives me a feeling of safety knowing I can push the button.

5 years ago

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Verified Customer

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Angie

Would recommend it because it is easy for me to handle and I feel safer getting into my tub now because I can wear it in water. I am very satisfied with it.

5 years ago

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Anonymous

I tripped and fell in the grocery store and I used it and they notified everybody, even the EMTs came. I don't like the black cord but I love everything else.

5 years ago

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Leona

It comes in handy and that is good for me. When I fell outside, it went off and my son in law was here and helped in the house. I think it is a great thing.

5 years ago

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Verified Customer

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Donice Broadway, NC

I have been pretty pleased with the bracelet, the neck pendant is too sensitive . The response was very good. I feel more secure knowing I have this available.

5 years ago

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Verified Customer

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Hannah McAlester, OK

They are very frequent and very helpful in getting the paramedics to me and they stayed on the line with me, they were very nice and urgent to get someone to me promptly.

5 years ago

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Verified Customer

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Mary

I tested it once, and they answered right away very politely. I think the company is alright. It seems very dependable, they have been very helpful and informative.

5 years ago

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Verified Customer

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Roxanne

I was happy with how it installed easily. One time I tested it, the person come on right away and asked me what my problem was, it was a good response.

5 years ago

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Verified Customer

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Chandra

When the alarm goes off, MobileHelp calls immediately. I wish it went off a little less easily because I don't want false alarms. I would recommend it to anybody, especially people that are less active.

5 years ago

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Verified Customer

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Carrie

They have always responded to my alerts. I don't like how the device is too sensitive. I like the service, but wish that the range on the device was a little longer.

5 years ago

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Verified Customer

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Emily

Customer service took the time to call me after I set up the device and tested it. They were very nice and patient. The GPS and lockbox works perfectly.

5 years ago

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Verified Customer

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Anonymous Mesa, AZ

I do not like the design of the wristwatch. I was really impressed with the services that they offered. I appreciate the amount of information that I got from them.

5 years ago

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Verified Customer

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Rodney Fargo, ND

Customer service is usually very pleasant and understanding even if we bump the watch and set off the alarm by accident. I like the other services that come with the watch, like the heartbeat monitor.

5 years ago

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Verified Customer

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Thomas River Edge, NJ

The device is very sensitive, but it gives you a chance to terminate the call if you have to. The representatives respond very well to any problems I have.

5 years ago

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Verified Customer

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Anonymous Pittsburgh, PA

The device is very sensitive because when I bump into things, it sets the alarm off. The people at MobileHelp are very good. They come immediately when the device goes off.

5 years ago

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Verified Customer

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Anonymous Aiken, SC

MobileHelp is great because they meet my needs. They gave me a leather case to hold my device at no additional cost. I am very pleased with the device and all the features it has. The test was very sharp and clear.'

5 years ago

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Verified Customer

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Bernadette Wylie, TX

The service is great because emergency personnel were at my house within 10 minutes. The button is very sensitive, but you can just press it twice to cancel the call.

5 years ago

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Verified Customer

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Dina Mercersburg, PA

I have set it off accidentally a couple of times and I have test it and the tests are good. They were informative and knew what they were talking about.

5 years ago

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Verified Customer

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Anonymous Fresno, CA

Accidentally I have done it a few times and they call immediately and I tell them it was an error. They are very kind and they answer all my questions as soon as I ask them.

5 years ago

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Verified Customer

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JJ

Everything has gone easily from the ordering, set up, using the system and mostly the great response from the company customer service and tech people!

5 years ago

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Verified Customer

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Don

The sales person, especially when he found out I was a veteran, went above the call of duty to make sure I got a good set up with the product and made me feel good about making the decision to get it. He was extremely nice.

5 years ago

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Verified Customer

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Larry Allegan, MI

I like everything about it, it is so sensitive. When I accidentally set it off, they were right there. They answer every question and are really friendly.

5 years ago

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Cheryl

The company is easy to deal with and the price is fair, though I have been offered cheaper services. They are pretty prompt about answering your questions if you can get through in a timely fashion.

5 years ago

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Verified Customer

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Luke

When we tested it, I could understand them clearly and they were very polite. We don't like that it has so many different things and they can track you wherever you go.

5 years ago

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Verified Customer

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Diane

I like it, it works good for my mom. She fell and broke her arm and the called me and the ambulance and they were right there for her. I have recommended it to many people.

5 years ago

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Verified Customer

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Joyce

The other day my dad used it and was over there within 10 minutes, whenever he hits the button, I am notified quickly. I highly suggest it, it is worth every penny.

5 years ago

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Verified Customer

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Doug London, OH

They are a good company and they have good service and the device works when we test it. I don't like that you have to carry two pieces with you and it is too sensitive.

5 years ago

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Verified Customer

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Shirley Hope, MI

Whenever I accidentally bump the button, they call immediately to make sure I am okay. I like that I can take the device with me when I am not at home.

5 years ago

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Doug

They've always been very courteous and very helpful. At the beginning it was a little sensitive and we had a lot of false alarms but we've since learned how to stop it.

5 years ago

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Anonymous

When I was setting it up at the very beginning they treated me well. I like it because my friend speaks spanish and english and the company has bilingual or multi lingual operators.

5 years ago

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Verified Customer

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Anonymous

It's very convenient to use. I just put the unit in for recharging and then when I get ready to go out, I just put it all on. It's been very convenient.

5 years ago

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Verified Customer

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Lugenia

It's too sensitive. I can't even really wear it. It's difficult to pin the help button to the wall, it doesn't have the right adhesive to the back. The button also needs to be attached to a string or something, it's not secure enough.

5 years ago

Reply from MobileHelp

Lugenia,

We are sorry to hear that your fall detection pendant is being overly sensitive. We have created a ticket for Technical Support to reach out to you for further discussion. As for the Wall Mount Button you can attach to the wall with screws vs using the adhesive. We look forward to speaking to you.

Kind Regards,

MobileHelp

Apr. 22nd, 2019

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Verified Customer

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Charlotte Peoria, IL

I have had a couple times when I accidentally pushed the button and they were understanding. It says incoming call three times and they are right away answering the phone.

5 years ago

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Verified Customer

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Teresa Sharon, OK

They've been very helpful. We've tested it and it worked great when we tested it. Everybody was talking back to us and we were talking to them, it was great.

5 years ago

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Verified Customer

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Tish Grandview, TX

I live out in the country and my cat stepped on my button and I didn't realize. The paramedics were at my house within minutes so the response time is great.

5 years ago

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Verified Customer

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Georgia Easley, SC

This is my first medical help device and I am very pleased with it. They are very prompt when they call. I am having some trouble opening the lock box though.

5 years ago

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Verified Customer

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Anonymous Dallas, TX

The lady I spoke to on the phone had a beautiful personality and was very helpful. I called to exchange my necklace and she helped me get a new one. The device is very convenient.

5 years ago

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Dorothy Cincinnati, OH

They helped me set it up perfectly. The device is portable and convenient. When I tested it, they answered right away and explained to me what I needed to do.

5 years ago

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Betty Rochester, NY

I'm a new customer and they've done everythign they said the would so far. I think it's very favorable. It fell monto my floor and went off by itself already.

5 years ago

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Anonymous

I have only had to use it one time because I was sick and I had to go to the hospital and I really like it. It works everywhere. I think is doing real good.

5 years ago

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Charles Troy, MI

I wish they could redesign the motion detector on the necklace, it is too sensitive. I was moving the box and I had to tell them that nothing happened.

5 years ago