Name: MobileHelp
Rating: 4.6

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Verified Customer

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Gordon

I've been wearing the button that hangs around your neck and since I've been wearing it I have had two false alarms so I don't wear the button anymore, I keep it close to me but not on me. If I have too many false alarms, the fire department will start charging me. I have had full cooperation on the phone call I made to the office.

5 years ago

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Verified Customer

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Anonymous

They are very nice and helpful on the phone and I like that they had a thing that detected falls. Anytime we have a false alarm they checked in with us promptly.

5 years ago

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Verified Customer

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Bill Norwalk, OH

I chose them because of their pricing. I am satisfied so far, they answered the call on both false alarms and they did respond. So far it has been fine. It is easy to use.

5 years ago

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Verified Customer

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Dorothea

Customer service answered all my questions and they find a lot of things for me that I need to know. It gives me a sense of security, I know help would be there.

5 years ago

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Verified Customer

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Elizabeth Lakeland, FL

I can push the button and help will be there in minutes. I like that I can wear the device in the shower and I can be 300 ft away from the station and it will still work.

5 years ago

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Verified Customer

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Jennifer Lake Mary, FL

I'm glad I have it. I think they are very trustworthy. They've been very helpful to me. I think that it is a great thing to have when you live by yourself.

5 years ago

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Verified Customer

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Anonymous Puyallup, WA

It's for my mother. I looked at reviews online and chose it. They're always very responsive. It's small enough to not be intrusive and it is sensitive.

5 years ago

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Verified Customer

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Raymond

I have both devices and I accidentally shut it off and the book said that if I push the button and hold it for five seconds I could reset it and it doesn't seem to work.

5 years ago

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Verified Customer

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Susanne

When my mother fell, it triggered an alarm and then when she first got it, just bending over it triggered the alarm, so I'm not quite sure this unit is really working as we want it to work. The salesman was really good but when I called the technical service, that wasn't so good. I'm not so sure it's the right product for us because it didn't work when we wanted it to work.

5 years ago

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Verified Customer

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Anonymous Lake Zurich, IL

They were very helpful during the sale process. The technology of the mobile portion could be better by making it so you don't have to carry the pack outside.

5 years ago

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Verified Customer

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John Anoka, MN

He has had quite a few false alarms but the device is good at notifying the customer service. Every representative that I have dealt with really knew their stuff and was quick to get back with answers to questions.

5 years ago

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Verified Customer

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Benjamin

I can take the watch with me all the time. I pressed the watch and they immediately called the fire department when I fell. It is good if you can afford it.

5 years ago

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Verified Customer

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Peggy Nashville, TN

They responded really quickly that one time that I've used them. I'm glad that I have it. I am glad to know somebody is there for me to get me help if I needed it.

5 years ago

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Verified Customer

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Gina Berkeley, CA

There have been false alarms and they don't seem interested in helping prevent them from happening. When the false alarms happen, it says to press the button to cancel the emergency which doesn't work. You can't cancel it and you have to speak to somebody.

5 years ago

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Verified Customer

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Mary Morley, IA

When I was taking a shower it accidentally went off and the police and ambulance showed up. I was very embarrassed, but I think they were about ready to knock the door down.

5 years ago

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Verified Customer

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Cecile M Marion, IA

I like that you can take it with you. You can choose whatever you want. The response is right away, it isn't like making a phone call and waiting for the 911 operator.

5 years ago

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Verified Customer

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D & H. Chesapeake Beach, MD

Everybody has been professional and courteous. The device is ultra-sensitive, it's gone off when I've leaned over to grab a tissue or when I'm front loading my laundry.

5 years ago

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Verified Customer

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Diane Belmont, WI

The comfort of knowing that it's here serves a lot. The interactions I've had with customer support are always friendly, supportive, and professional.

5 years ago

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Verified Customer

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Patricia Alpharetta, GA

I don't put in on in the morning but I walk with it outside. Customer service doesn't pester me, they have called a couple of times to test the system and it works fine.

5 years ago

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Verified Customer

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Shanestia Bartlesville, OK

I like the feature that you can take it outside of the home. It's detected my falls every time. Every time we have interacted with customer service, it has been fantastic.

5 years ago

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Verified Customer

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Lawrence Islip, NY

When it is there, I feel much more relaxed, it's worth it just for that. It works very well and they respond right away. It is comfortable. I was very happy with it.

5 years ago

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Verified Customer

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Paula El Cajon, CA

I think they do a good job. Having it is great, it's nice to know I have something there when I need help. Customer service is always there when you need them.

5 years ago

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Verified Customer

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Larry, son of user

We had much trouble with the fall detection giving false alarms and eventually deactivated it. The company was very helpful, but the actual fall detection pendant needs to be improved. Other than that we are very satisfied

5 years ago

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Verified Customer

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Anonymous

Can't use the fall pendant because it is too sensitive and goes off with every move. The GPS should be incorporated into the regular neck pendant instead of being a separate devise. It is hard to remember the devise when going outside.

5 years ago

Reply from MobileHelp

Hi,

We received your review and would like to speak to you to resolve any issues regarding your fall detection pendant. If you are wanting an all in one system, where you only have to have 1 piece of equipment, we do have our new all in one smart watch, , however the Smart Watch does not have fall detection, you would have to press your button would you need help. Please contact Technical Support at 877-827-6207, Option 1 for assistance with your fall detection pendant or if you would like more information about our new Smart Watch.

Sincerely,

MobileHelp

Jan. 15th, 2019

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Verified Customer

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Judy Cleveland, TN

my wife has not had to use the device but i think it is very over priced for what it is. the frist time i talked to someone about this product they gave me a much lower price because we have purchased one for my wife's mother but when i called back to buy this one they would not give me the discount, this is why i gave the low rating

5 years ago

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Verified Customer

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Charles

The customer service knows what's going on with my health better than other companies. They also give me more devices than I can use and more options.

5 years ago

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Verified Customer

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Elaine Austin, TX

The customer service is always available which is wonderful and they can answer my questions. They're very helpful and kind so I think they're wonderful.

5 years ago

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Verified Customer

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Joe

I've only had to contact the call center one time that was per accident when I was checking the battery and activated it. The medical alert device seems pretty sturdy.

5 years ago

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Verified Customer

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Anonymous

The first day I had it, I decided to try to use it and it went off about four times when I didn't call. The customer service is very prompt to call and they are very considerate and polite.

5 years ago

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Verified Customer

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Anonymous

One time during the night, the policement and ambulance came and I was sleeping. I hadn't pressed the button or anything. When it rang, they came right away.

5 years ago

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Verified Customer

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Irene Long Beach, CA

The customer service is very nice. They help you and take the time with you and explain things. I've had a few problems with it, but they seem to be correcting it so I feel a lot better with them.

5 years ago

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Verified Customer

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Beverly Rapid City, SD

The pendant fell off my neck and it registered a fall with the company. I have to be more careful with the device. It's a good device, that's all I can say.

5 years ago

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Verified Customer

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Adrienne Phoenix, AZ

I think the device is fine, it works. I have no complaints about dealing with these people on the phone calling them, they've been wonderful. I would recommend it highly.

5 years ago

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Verified Customer

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Daniel Weston, OH

They're always prompt answering questions, and always willing to work with you and explain everything to you. I like the features of the system, and I also like how it pinpoints my location on GPS.

5 years ago

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Verified Customer

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Alfred

It was an accident and I didn't realize I kept pushing a button and they went looking for me. It was quite an experience so I would recommend Mobile Help to anybody.

5 years ago

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Verified Customer

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Anonymous Lebanon, TN

It's the most economical. I'm on a fixed income, so I think that this is good for me. If I have any questions at all I can just call then you're good to answer them for me.

5 years ago

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Verified Customer

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Anonymous

It's an excellent system and a heck of a deal. You can go anywhere in the United States and still have the full help, I think that's a wonderful idea.

5 years ago

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Verified Customer

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Sherry Burlington, WA

I really do feel safer, especially the mobile unit that lets you know where I am when I am out of the house. That has bothered me that I might be in the car and need help.

5 years ago

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Verified Customer

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Alice K. Hattiesburg, MS

It was easy to order, received materials and set up when received and was ready to use that day. I have not needed to use fortunately, but it is here for me now

5 years ago

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Verified Customer

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Teresa Great Falls, MT

When I was setting everything up, they were more than friendly and took the time to call me back to make sure everything was working right. The follow up is good.

5 years ago

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Verified Customer

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Dolores Johnson City, TX

It was just there and as a matter of fact, I needed it quick so they got on the call and were here in a few seconds. They are just really cordial. It works wonderfully.

5 years ago

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Verified Customer

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Helen Bangor, PA

It fell off a couple times and they had to call me and I just told them it was just a false alarm. They're always friendly on the phone when they have to call.

5 years ago

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Verified Customer

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Eugene Milwaukee, WI

They have nice representatives. They're real nice and they are professional. If you fall, then you have a live operator that comes on asking if you are okay.

5 years ago

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Verified Customer

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Jerry Seal Beach, CA

The customer service is always right on top of everything. After the tests it seems to be working and they're very responsive. I'm having a hard time with charging in the charging device so I don't need to go twelve hours.

5 years ago

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Verified Customer

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CJM

There has been 3 false alarms wearing the pendant; you don't dare bend over! I was on the bus the last time this happened. Hope it works when I really need it. Other than that,I have no complaints.

5 years ago

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Verified Customer

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Sally Boynton Beach, FL

I wish for the price, it would offer protection not just inside the house, but outside too. When my husband fell, MobileHelp came along with emergency services reasonably quick.

5 years ago

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Verified Customer

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Gloria M Cape Coral, FL

I had a problem with the device in the beginning which caused the firefighters to come. I then learned how to properly use the device and it works just fine.

5 years ago

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Verified Customer

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John B Del Rio, TX

They are easy to deal with and check their equipment often. The understand an accidental push of a button and check to make sure all is alright before call ing someone out.

5 years ago

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Verified Customer

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Carol Pocatello, ID

I've had to contact them a couple of times over different issues just to get set up and all that and they've been right there on the spot to answer my questions and help me.

5 years ago

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Verified Customer

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Janice Huntsville, AL

It accidentally slipped onto the floor and it went off, so it made me feel more secure knowing that there was a detection. Everything they've told me so far has checked out.

5 years ago