Name: MobileHelp
Rating: 4.6

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Verified Customer

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Norma Bennett Anderson, IN

My daughter found it for me. They've sent me plenty of information and stuff about it, but I haven't had to use it yet. I have it right here to use if I need it.

6 years ago

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Verified Customer

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Shirley Cunningham Sioux Falls, SD

I've been having a lot of surgeries and I live alone. I have been kind of out of it, so I needed something so that I could contact help. It just happened to be the one available right then, and I saw some advertisements, so I decided to go with that. I would hope that they are available and help when I need it. I like the idea that they have a lock box so that the police or other responders can get in to my house by just opening the door; that's a good thing. I set the lock box up between my doors, but they never contacted me to ask where it is.

6 years ago

Reply from MobileHelp

Shirley,

Thank you for your review. We have attempted to contact you, but were not able to reach you. Any updates to your profile, can be completed by calling customer care at 877-827-6207. Please call us at your earliest convenience so that we can update your site access information. We look forward to speaking to you!

Best Regards, MobileHelp

Mar. 30th, 2018

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Verified Customer

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Patricia San Antonio, TX

I've only had the system for a short time, so it's difficult to assess. So far, everyone I've talked to has been kind and helpful; the equipment was easy to install. And, the times I've tested it have worked.

6 years ago

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Verified Customer

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Anonymous Chadds Ford, PA

As silly as I feel wearing it, I have the little necklace thing on me all the time. I had an artificial hip put in, so I never know when I'm going to fall and need the button. When I've needed it, it has worked well.

6 years ago

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Verified Customer

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Eileen Schneider St. Petersburg, FL

I got it because of the mobility that the system offered. We're currently not using it but we have it in the house. So far they've been extremely responsive and easy to work with.

6 years ago

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Verified Customer

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Tina Orlando, FL

Has been very responsive to possible falls. When my mother wasn't able to get to the box or phone they dispatched assistance and also contacted the family.

6 years ago

Reply from MobileHelp

Tina, Thank you for sharing this! We love hearing these stories where our customers received our help! Sincerely, MobileHelp

Mar. 6th, 2018

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Verified Customer

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Imogene Johnson Berea, KY

The advertisements were one reason I got them. I've never had to use them, but whenever I check the base, they answer properly. I sent back one of the units and just kept the basic ones to decrease my monthly payments.

6 years ago

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Verified Customer

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Johnice Whites Lake Helen, FL

I got it because I liked the GPS thing they have. He wears it everyday and hasn't had to use it for an emergency yet. We don't have any concerns about the equipment though. It's accessible anywhere he goes.

6 years ago

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Verified Customer

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Susan Chilcott Alexandria, VA

The service was recommended by a friend, so I got it. I was told that it works everywhere and then someone else told me it only works in my home. I really don't know what to believe at this point. It also has a lot of false alarms and goes off without any reason.

6 years ago

Reply from MobileHelp

Susan,

Thank you for your review. We apologize for any confusion you have experienced with what your system covers. We have attempted to reach you on your home phone number, but were not able to get in contact with you. Please give us a call at 877-827-6207 at your earliest convenience so that we can go over your equipment with you. We look forward to hearing from you. Sincerely, MobileHelp

Mar. 6th, 2018

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Verified Customer

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Scott Lottridge South Bend, IN

I found some information about them on the web and decided to get it. Just the other day I had to use it and the responded right away. It works very well.

6 years ago

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Verified Customer

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William Chapman Port Charlotte, FL

I've had it for years and there have been lots of times when I had to use it. I'm glad to have them. I haven't had any problems with them at all. It's easy to use and test.

6 years ago

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Verified Customer

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jimq44 Arlington, VA

Operated as promised - actual usage coordinating the response to medical event completely matched to what I was told would happen in a timely and complete manner

6 years ago

Reply from MobileHelp

Thank you for your wonderful review. We are happy to know we met your expectations!

Feb. 26th, 2018

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Verified Customer

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William Lee Hobart, IN

I don't know whether it is the best company, but it's the cheapest one that I looked at. Whenever I go out of the house I always take the mobile device with me. So far, so good, but I haven't had a chance to use it.

6 years ago

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Verified Customer

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Velma Nelson Columbia, LA

I had seen it on TV and got it. I've had it for just about a week or so and I haven't had a chance to use it. Still, customer service is very very nice.

6 years ago

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Verified Customer

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Graeme Abboct Adamsville, TN

I got Mobile Help after I had an emergency. I needed something like this but didn't have it at the time. Their customer support people are pretty good.

6 years ago

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Verified Customer

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James Browning Saint Simons Island, GA

I chose them because a friend of mine had it before. Besides, it was reasonably priced. I haven't used it since I got it, but so far everything has been good.

6 years ago

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Verified Customer

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Judith Moore Moncks Corner, SC

They've answered all my questions. It's very easy to use and very easy to set up. I haven't had to use it, fortunately, but I'm very pleased with what I've done so far.

6 years ago

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Verified Customer

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Bryant Davis Fort Wayne, IN

I got it since they seemed quick and the price was good. I haven't had to use it yet but I have it as a precaution in case I need it. I've pressed the button to test it though and the call went right through. Someone on the other end answered right away.

6 years ago

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Verified Customer

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Patricia Pulsifer Au Sable Forks, NY

From the marketing that I saw, everything just seemed very solid, including the equipment. I haven't had to use it yet, but it's very comfortable to wear. They have been very efficient and timely in their responses too.

6 years ago

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Verified Customer

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Florence Pape Bisbee, AZ

I saw it advertised on TV and decided to call them to get a brochure and more information. After that I got it. The device looks easy to use, but I never had to use it.

6 years ago

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Verified Customer

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Mabel Hopkins Broadview, IL

My daughter was the one that decided to get it for me. I've only used it once so far, but I think it's a good thing to have. I'd recommended it to anyone.

6 years ago

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Verified Customer

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Brenda Mobley Bloomington, IN

I liked the price, the slip and fall device, and the fact that I didn't need to sign a contract to get it. They're all really good people to work with, I don't have any issues with them. So far everything is good.

6 years ago

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Verified Customer

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E.G. Lexington, KY

There were various things that convinced me to get it and, out of all the services I looked at, it appeared to be the best one. I haven't had to use it yet. I mean, I've accidentally hit the fall button and activated it, but that has been it. It is a very sensitive button.

6 years ago

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Verified Customer

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Barbara Diamond Boca Raton, FL

I liked the convenience of it. I haven't had to use it since I got it, but I wear it during the day and in the evenings. It's comfortable, easy to use, and lightweight.

6 years ago

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Verified Customer

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Gary Slade Salisbury, NC

I went with them since they seemed to have very good ratings. The button seems to work well whenever I test it. They're a very good company, but they've been calling me all the time. It has been very irritating.

6 years ago

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Verified Customer

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Josephine Holiday La Grange, GA

I was very impressed by the customer service girl that responded when we first called, so I decided to get it for my mother. I have no concerns about it all.

6 years ago

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Verified Customer

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Edna Ross

I went with them since they were the only ones I could afford at the time. I used it two weeks ago when I fell. It worked fine, though it didn't automatically detect the fall. Still, I'm glad to have it.

6 years ago

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Verified Customer

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Joan Maranki Niagara Falls, NY

I'm absolutely thrilled with them. I used it once accidentally and it worked out fine. I feel secure having it with me and I know I can get help if I need it.

6 years ago

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Verified Customer

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Ivano Johnson La Vista, NE

Mobile Help was best for me in case I needed some help with a problem on the highway; it would be good for me on my way. It's the best thing for me and for my wife, it ensures that there will be someone if we ever need help.

6 years ago

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Verified Customer

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Inez Sims Fort Lauderdale, FL

I saw it advertised on television and decided to get it. I put it on every morning at around 7 or 8 o'clock and keep it on. I know they're always there for me.

6 years ago

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Verified Customer

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Nanette Alexander Cheyenne, WY

It sounded like it would be what I like, so I went with it. I accidentally set it off a couple of times, and they are quick to answer. I've had no problems with it.

6 years ago

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Verified Customer

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Theresa Farr

I got it because it can follow you around wherever you go. You can just take the smaller device and bring it with you. I got it not too long ago, so really don't have that much experience with it. I haven't had to use it, but I don't have concerns about customer support or the device. It's comfortable to use.

6 years ago

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Verified Customer

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Veronica Warner St Louis, MO

I just decided to give it a try. I use it whenever I take out my dogs. When I've accidentally touched the button they call us as if it was an emergency and I appreciate that.

6 years ago

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Verified Customer

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Dorothy Bowen Park Hills, MO

I had seen it in the paper and I just decided to do it. I got it. I haven't had to use it, but I wear the bracelet everyday. I also have the necklace but I don't wear that one. The price is high though.

6 years ago

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Verified Customer

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BettyBurke

Had placed an order, received parts, had to return because of moving plans, no problem with returning and receiving credit...very nice people to work with...thanks...

6 years ago

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Verified Customer

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Robert Wright Spokane, WA

It works pretty well for me. I've been very satisfied with their customer service and the device has worked pretty well when we've tested it. Everything is just fine.

6 years ago

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Verified Customer

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BarbaraGregory

AS I HAVE REPORTED ON SEVERAL SITES, SINCE GETTING MOBILE HELP, MOM HAS NOT FALLEN. WE WILL UPDATE IF THIS OCCURS, HOWEVER THE CUSTOMER SERVICE REP WAS EXTREMELY KIND, UNDERSTANDING, AND PROFESSIONAL.

6 years ago

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Verified Customer

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Linda Mitchell Rutland, OH

I heard they were number 2 in the list of best services so I got it. I haven't had any problems at all and I've actually recommended them to a friend.

6 years ago

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Verified Customer

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Robert Driver Phoenix, AZ

I saw it on television and I liked what I saw. They always call me and tell me what I need to know. The button is comfortable to wear and it makes me feel safer.

6 years ago

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Verified Customer

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Donnie Pullins Coolville, OH

I talked to a representative and he pointed out some of the good things about it all. I've only had it for 3 months so far and I had to use it one day when I was out and about. It did take a little while for me to get somebody to answer me. It wasn't an emergency, and I've tested it after that to make sure that it all works.

6 years ago

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Verified Customer

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Joan Carroll Excelsior, MN

We did some research and we thought that MobileHelp sounded like the best one. I haven't had to use it at all yet but customer service has been very attentive.

6 years ago

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Verified Customer

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Leroy Turley Denver, CO

I got it because they had the best features. The button is very convenient to wear and my dad has actually used it when he fell. They were very responsive.

6 years ago

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Verified Customer

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Mary Ellen Hyde Park, NY

It was mentioned in an AARP news letter. I haven't had to use it yet. Their customer service provided my understanding of it, and I already did recommend it to others.

6 years ago

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Verified Customer

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Alex Castillo Houston, TX

My doctor recommended a medical alert device since I'm ill. After some research, I got MobileHelp. I haven't had to use it yet, but I'm grateful to have it.

6 years ago

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Verified Customer

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Bruce Lyons Rocky Mount, NC

It was the most convenient service for me to get at that time. I haven't had to use it yet, I just take it with me. Customer support is good, they follow up with you.

6 years ago

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Verified Customer

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Dan Johnson Jackson, MI

I use it everyday and its comfortable, It's compact, and easy to carry. I set it off accidentally twice, and I got a response from the support people.

6 years ago

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Verified Customer

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Tedd Parske Boulder Creek, CA

I have a friend that has it. I just carry it around with me. It's good but not used; I haven't had to use it at all. I never had to call customer support... Our order was pretty simple.

6 years ago

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Lorraine Spengler Long Lake, NY

I decided on Mobile Help because I had talked with other people and for the fact that they have a GPS. I haven't had to use it yet, but they ironed out a couple of problems I had. Everything's working fine.

6 years ago

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Verified Customer

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Rubie Smith Columbus, GA

I saw and advertisement for it on TV and decided to get it. I haven't really had to use it since, but I didn't run into any problems when I tested it.

6 years ago

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Verified Customer

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Kathryn Courtney Angola, IN

I switched to them because I was trying to save money. Their service was just cheaper than the other one I had. I haven't had to use it, but customer service helped me activate it when I got it.

6 years ago