Name: MobileHelp
Rating: 4.6

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Verified Customer

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Debra Brown Florissant, MO

I saw the ad for it on TV and told everyone about it. I haven't used it yet, but I have no concerns about the device. I think they are very trustworthy.

6 years ago

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Alan Glen Portland, OR

I researched it and they seemed to have the best equipment, pricing, and service. So, I went ahead and got it fairly recently. Their support has been very good so far though we still haven't used it for an emergency.

6 years ago

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Jing Farber Indianapolis, IN

Cost and coverage were the two big reasons why I picked them. I haven't used it yet, but the button is easy enough to use. They do what I need them to do.

6 years ago

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Ida Klebanov Encino, CA

I just picked 3 different ones from the market and MobileHelp looked like the best one, especially price-wise. I got it for my mom and she uses it 24/7.

6 years ago

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M Taylor

I would prefer to have the sister that allows me to carry a gps with me everywhere. Some how my location does not make this possible so when I go to my utility area to do my launder I need to remember to carry the mobil unit with me which is awkward when I remember to do it.

6 years ago

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Silvio Schottland Delray Beach, FL

I got it since I can take it everywhere with me when I travel. I use it all the time and whenever I press the button, even by mistake, they answer immediately.

6 years ago

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RobertWolfe

My mother is a new user. She has set her device off by accident three times. Had quick responses each time. Responding person has been polite and helpful.

6 years ago

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WendySteelhammer

I bought this for my brother. He said that fortunately he hasn't had to use it yet, but it is very easy to carry with you at all times, whether around your neck or in your pocket.

6 years ago

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MarieNeighbours

My device sometimes will go off when I'am just watching T.V. I also have a question regarding when I lose electrical power in the house, will I still be able to contact you in case of an emergency?

6 years ago

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SonjaJones

The only problem I have is it goes off at the slightest thing. I can be sitting and it goes off and I haven't even moved. As long as it goes off when I fall then I am happy.

6 years ago

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NancyTerrell

This system failed us at the worst time. This is Brenda, Nancy's daughter, I want someone to contact me about returning this rotten system and getting money back. Mom had a massive stroke on Nov 12. We found her on the floor at 9:00 am. YES she was wearing her pendant and NO IT DID NOT GO OFF!! My son-in law pushed the emergency button when her found her. Doctors said she had been on the floor from 4-6 hours thus causing much more damage. She now can not speak and is paralyzed on the right side. I am still very very angry! We purchased this for exactly this reason and it FAILED!!!! DO NOT DEPEND ON THIS SYSTEM IT DOES NOT WORK! Went off all the time when she was just sitting or walking across the floor, but when needed IT FAILED US COMPLETELY!!!

6 years ago

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Eddie Abel Apache Junction, AZ

My husband got it for me since I use a wheelchair and can't walk. I haven't had any troubles and they've been very good. It makes me feel safe whenever I go out.

7 years ago

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Suzanne Wyatt Elizabeth City, NC

So far it has covered everything that I needed it to cover. I use it every day and when I set the alarm off accidentally they call me right away. They seem to be very prompt.

7 years ago

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Anonymous Oakland, NJ

When I talked to their rep and discussed my needs, she was able to answer my questions and made it seem like a reasonable thing to do. So far we've only used it for testing, but customer service helped me get it all set up. It's good to have as prevention.

7 years ago

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Emily C Velasco Encinitas, CA

I got it because it was easy to access and the cost seemed right to me. So far I haven't had to use it at all, though when I hit the button by accident they were great about it. There was no issue and they understood that it was a mistake.

7 years ago

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Judith And John Michaels Punta Gorda, FL

A friend of mine had it and liked it, so I decided to give it a try. Thank God we've never had to use it, it's just there in case we need it. We had a problem with my husband's bracelet once since it broke. But other than the broken piece it all works just fine.

7 years ago

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John And Doris Mccreary Tigard, OR

We got it since it seemed to have what we wanted. We haven't had to use it, though we've had one false alarm and we needed to replace the piece of equipment. They responded quite rapidly to our false alarm though.

7 years ago

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Pierre Peterson Concord, CA

The salesperson that I spoke to was convincing enough to make me go with them. I haven't really used it yet, but when I tested it they responded very quickly.

7 years ago

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Diane And Dan Fako Indiana, PA

I went with it since I could take it outside of the house with me. I really haven't had to use it yet, but I think they're ok, I have no reason to think otherwise.

7 years ago

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Helen Sadler Delphos, OH

I got it since I wanted to have something that I could carry with me to get help when I'm not home. I haven't had to use it yet, but it's a very convenient service.

7 years ago

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Shirley A Brown Albany, NY

I needed it because I don't have a cellphone myself and they have that device that I can take in my car with me. I've used it twice so far and I've always gotten help. It worked well both times.

7 years ago

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Virginia Hoefler Conroe, TX

I looked at the ratings on the internet and they had the highest ones so I went with them. I've had it for about a week and my only problem so far was with the sales person. They were pretty pushy and rather than waiting for me to call them back, they kept calling me everyday. It got pretty annoying. Other than that, I haven't had to use it yet.

7 years ago

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Anonymous Niles, MI

I had tried another service previously and since it didn't work I'm trying this one now. Unlike the other company, they have the option of a wrist band and their pendant is a lot smaller as well. They also provide a lock box in case someone has to come in and I like that. I haven't had to use it yet but I hope it all works.

7 years ago

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Louise Baugh Irving, TX

Testing is answered timely. I would have given it a 10, but I have had some false issues in the middle of the night. I also wish that the alert button or wrist band could work without the home base or mobile devise.

7 years ago

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Pamela Tucson, AZ

The system works. When I fell in the backyard and pressed the button, Mobile Help called me and when I wasn't able to respond they immediately had the paramedics dispatched.

7 years ago

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Sheila Madonia-Maberry Grandview, MO

We have had Mobilehelp for the last 4 or 5 years. We need it as my husband has seizures and most recently a stroke. We moved and I was going to cancel but after his stroke decided to keep the service I called updated the info, they send me info all the time but the rep didn't update my house address. I live in the same home it's billed too. Last night my husband had a major TIA I called they had the wrong address. I gave him the correct one but ended up having to call 911. I'm furious that I've spent so much money on a unit that goes off when no one has touched it but when you need them they drop the ball. Oh, and F u to the lil snot that called me back today.

7 years ago Edited September 14, 2021

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Gene

The equipment arrived in great condition, was ready to operate and continues to work well. There has been very good followup support via contacts to my mother

7 years ago

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Peggy Camarillo, CA

Um I don't have had use it long enough to really um, to know any of this, um I just think that they done a wonderful job and everyone been just very very nice.

7 years ago

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MK Lakeside, CA

I like that it's got the GPS so they can find me wherever I am if I have a problem. It's also really sensitive, which is good, but it goes off even if I lean over to pick up something.

7 years ago

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Linda Captain Cook, HI

So far, I've only had to test it, and their representatives have been great! They've been a big help to me. I'm still new to this system, but I would appreciate if they could send me a lighter device.

7 years ago

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Sondria St. Louis, MO

My husband has had several falls, and we were concerned that he would fall again while he was alone, so we purchased Mobile Help for him. He already fell off the bed one time, and the representative was able to send help immediately, so that was alright. I don't have a certain feeling for the service, it's just knowing that help is available if you need it.

7 years ago

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Sharron Bellingham, WA

As far as their staff helping me hook up the system and explain everything, I'm very satisfied with their service. Plus, I've found them to be very efficient and knowledgeable.

7 years ago

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Shirley Litchfield, MI

It seems to work well. Having Mobile Help makes us feel a lot better, and my mother feels a lot safer as well. It's just been an excellent experience so far.

7 years ago

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Karleen Baltimore, MD

Although their customer service was easy to deal with, the device was never used. It wasn't appropriate for her situation, which I never realized after I ordered.

7 years ago

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M.T. Cincinnati, OH

It makes me feel safer, and the representatives were very informative and patient. They should advertise their service a little more, because they have a very good product.

7 years ago

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Dorothy Battle Ground, WA

Talking to them has been good; They've been very helpful. It's given me a peace of mind that my mother will have someone there for her, in case an emergency occurs.

7 years ago

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Dorothy Richmond, VA

I like the feature that you don't have to carry the home-based thing with you. I go out of state quite often, so it's convenient for me to have it. It works just fine for me, and it just makes me feel safer.

7 years ago

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Gayle Kilgore, TX

It does the job when I need it! The representatives were very helpful as well. I just feel more secure now! In case I'm not able to get up, I can at least have assistance with a touch of a button.

7 years ago

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Helen Flemington, NJ

The only experience that I've had with their customer service wasn't bad, they helped me set up the system. I'm still new to this, but I can't really say something negative about it. I do feel safer, so it's been a good service.

7 years ago

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Robert Bardwell, KY

If something happens to my dad, I know that he can push the button and would be taken care of. The representatives were nice and explained everything, so everything has been pretty good so far.

7 years ago

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Lydia Rockville Centre, NY

I feel good and safe with it. As a matter of fact, about 2 weeks ago, the called to make sure I was okay because it was raining. They were very friendly as well.

7 years ago

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Devaul Riverside, CA

The salesperson I spoke to was very polite and offered a complete description of the device. I was pretty happy with her. I haven't had an emergency yet, but I think they should just be a little more specific about how to use it, and what to do if we have a false alarm or something like that.

7 years ago

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K.M. Richmond, VA

Everything they did was great, and the device allows me to get help if something happens. Plus, their agents were very professional, polite and very friendly.

7 years ago

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Wilma Grosse Pointe, MI

My children feel better knowing that I have it, and I feel a little more secure having a way to call someone for help. Besides, I spoke to a very helpful representative.

7 years ago

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Anonymous Capitola, CA

I've never had to use it, but I've spoken to a few of their reps, and They're good. I've received a lot of help from them, plus, my children feel more secure now.

7 years ago

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Charlotte Elyria, OH

I really didn't want it but my husband insisted on it, so I purchased it. The representatives were good, and the devices makes me feel secure. It's been a positive experience so far.

7 years ago

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John Attleboro, MA

I have had a very good experience with their representatives, and they were also helpful in all matters. I also think they got the information and the programs very nicely.

7 years ago

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Charlotte Hagerstown, MD

My mother has been setting off the alarm accidentally, but I really like that because it doesn't take much at all to set it off. We feel very comfortable that she has it.

7 years ago

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Oleeta LaGrange, GA

According to my research, I feel like I've got a good service. The system was easy to install, they have good customer service, and it just makes us feel much better.

7 years ago

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Anonymous Newnan, GA

I really haven't had to use it, but their representatives have been great to me. I've turned it on by accident before, but not because I've needed it.

7 years ago