Name: MobileHelp
Rating: 4.6

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Verified Customer

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Kim Mayne Chicago, IL

Terrible, battery was dead in 2 days after full charge & response time after I hit the base was over 5 min to get them to call 911. I would suggest you get a pendant that doesn't need battery charged & if possible call 911 yourself (with a smart phone)

9 months ago Edited January 24, 2024

Reply from MobileHelp

Hi Kim, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent fall. We wish her a speedy recovery. If you have not yet had a chance to speak with our Technical Support team, a representative will be attempting to contact you for further assistance with this incident. You can also reach us directly at 877-827-6207 Option 1. We are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Jan. 19th, 2024

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Dave/Linda Hill Gilbert, AZ

The button on the pendant is super sensitive. Sometimes good and sometimes too sensitive that it is barely touched and it

11 months ago

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Arthur Zepeda

Mom says it is very convenient. She doesn’t mind wearing it compared to other devices in the past.

11 months ago

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Verified Customer

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Peggy Lewis Steubenville, OH

I haven't had it very long but I accidently hit the button a few times and they responded promptly.🙂

11 months ago

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Verified Customer

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Todd Los Angeles, CA

It’s been great so far! No problems, they have called me a couple times when they think I have fallen

11 months ago

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Yvonne Indianapolis, IN

I liked the speed at which my mother was checked after pushing her button despite the fact that is was an accident.

11 months ago

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Verified Customer

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Lois La Porte, IN

My Mom really hasn't had to use the Mobile Alert yet but the Customer Service in setting up everything was amazing!

11 months ago

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Cheryl Tuttle Jacksonville, FL

The staff is so knowledgeable and helpful. They answer all my questions and don't make me feel stupid for asking them.

11 months ago

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Bernadette Las Vegas, NV

I feel protected with the equipment but when I called to update my address found out my emergency numbers were incorrect.

11 months ago

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Carmen Hendersonville, NC

Easy to use and charge. Only problem so far are 2 false fall calls - one I just placed the pendant on a pillow and it detected a fall. The other I took it off the charger and hung it around my neck and it went off.

8 months ago

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Margaret Jacksonville, FL

Works great for alerting rescue but sooo sensitive and hard for visually impaired and hearing impaired to turn off when accidentally pushed. Rescue here more than needed ☹️

1 year ago

Reply from MobileHelp

Hi Margaret, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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James

Battery needs charged is nice feature; thought it should have a wrist and/or waist option. I find it big and cumbersome as a necklace piece

1 year ago

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william kilburn Yuba City, CA

The sales representative Jessica was extremely helpful and patient with us. She even called us back the next day to finish the paperwork.

1 year ago

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Sharon Naugatuck, CT

I'm new to MobileHelp and initiating an account with monitoring went smoothly from the start and continues to be effortless!

1 year ago

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Cheryl Pittsburgh, PA

Very dependable. I do have false calls but you all respond to them quickly. I am glad I went with you all. You all give me such peace of mind.

1 year ago

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Paul Sarsany Massillon, OH

Like- great service. Fall detection works well. Dislike - recently received a large bill from an out of county EMS service for a lift assist. We were blind-sided by it.

1 year ago

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Eugenie LA

Excellent service. Each alert (even if accidentally triggered) is answered immediately. This gives me and my family peace of mind.

1 year ago

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Regyna Yates Cincinnati, OH

I like the customer service. I did not like the products because they were too big and bulky the watch was too big and easily accessible for a child to hit and the necklace pendant was about the size of a pager too big

1 year ago

Reply from MobileHelp

Hi Regyna, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs. We would be happy to discuss alternative systems that may better suit your lifestyle. You can reach us directly by dialing 800-800-1710. One of our Senior Sales Consultants will be happy to assist.

Oct. 4th, 2023

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Verified Customer

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Hazel

Not hard sales when we signed up. Reasonable pricing. Easy to cancel alerts that were made by accidental pushes to the button.

1 year ago

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Jim Seattle, WA

Good Value for the money, Easy to use and install. Awkward to use the lanyard with the mobile device, rather put in pocket or purse as suggested in your advertisement.

1 year ago Edited October 11, 2023

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Margaret Rochester, NY

The system is easy to use and I like the fact that you’re given ample time to cancel the call when you accidentally hit the call button.

1 year ago

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Ruth Ashburn, VA

I had issues with first, device was very slow in response, due to ATT having very spotty reception in my area. Since the upgraded device I feel confident.

1 year ago

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Richard Parker Jacksonville, FL

I was instructed by your sales agent that the battery should last 4-5 days. We are only getting 1-1/2 to 2 days. They sent out another unit and still the same. 1-1/2 - 2 days. Everything else functions fine.

1 year ago

Reply from MobileHelp

Hi Richard, We have received your review and we apologize if the proper expectation regarding battery life was not clear at the time of your order. We are glad to hear that you have already spoken with our Technical Support team for assistance with this concern. We do recommend placing the mobile unit on the charger every night to make sure it has a full charge when you start your day. And although we do have mobile units that are designed to last up to 4 days, battery life may still vary with usage. Please do not hesitate to contact us should you need any further assistance with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Jul. 19th, 2023

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Sandra Montrose, CO

It puts in a call any time I take it off, or lean over to pick something. some of the time its really stubborn about cancelling the call. Is there something I can do to prevent it being so touchy?

1 year ago Edited January 10, 2024

Reply from MobileHelp

Hi Sandra, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 30th, 2023

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Carolyn Eau Claire, WI

Helpful, not pushy to sell. Listened to how I wanted the call back set up, even though a bit different than how they usually do it.

1 year ago

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Shirley Fresno, CA

Dislike that the device worn around my neck is way to sensitive I have set it off just trying to remove from around my neck Don't wear it everyday for this reason. Need to talk to somebody regarding the fall device.

1 year ago

Reply from MobileHelp

Hi Shirley, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 21st, 2023

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David Utica, NY

The Mobile Help system is so easy to operate. I also like that they have their own on site staff to answer you if in need of help!

1 year ago

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Joan Avon Lake, OH

I can't rate it because I haven't had to use it and am disappointed because I haven't received a phone call to se how I'm doing or to check to see if the device is working properly.

1 year ago

Reply from MobileHelp

Hi Joan, We received your review and we apologize for the concerns. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment information needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 19th, 2023

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Eric Dadayan Burbank, CA

It's keeping me safe and i don't have to worry about living alone and I don't have to be in a group home and have a roommate to watch over me

1 year ago

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Genia Cheek

Not sent what I ordered. Paid for 2day delivery got in 5 day's and then had to wait another week (7 days) for it to get the part I ordered the first time. Was told that you would not charge me for 15 days because it took so long to get it up and running. BUT NO CHARGEED ME FROM THE DAY I GOT THE FIRST DELIVERY AND IT DIDN'T WORK THEN. SO NO I AM NOT HAPPY!!!!!!

1 year ago

Reply from MobileHelp

Hi Genia, We received your review and we apologize for the issues you have experience with the delivery and setup of the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to further assist with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 17th, 2023

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Juan Fort Lauderdale, FL

I’m not thrilled about their monitoring department. I was told they had Spanish-speaking people and it takes way too long for them to be connected and at 96 years old minutes can seem like ours and that’s the way I was sold on it that they had plenty of Spanish-speaking people in the call center

1 year ago

Reply from MobileHelp

Hi Juan, We received your review and we sincerely apologize for any inaccurate information you have received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. Our emergency operators are able to provide support in a multitude of different languages, including Spanish, with the help of an interpreting service. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 17th, 2023

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Sandy Cole Katy, TX

I like that I can wear the device in the shower and when I go walking. Also, that I am just in touch with someone nearly immediately.

1 year ago

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Rob Pittsburgh, PA

Customer service was very helpful and thorough! The system is easy to use. We purchased the system for my mother-in-law and are pleased with it.

1 year ago

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Forrest Manchester, NH

I like the quick response when testing the pendant. I like the fact that dad can be independent but have the ability to call for help if needed

1 year ago

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Shirley Madison Albuquerque, NM

So far so good. activated once accidentally and everyone came like they said would. Did replace my lost arm band with no issues!

1 year ago

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Sandra Richland, WA

I love that I can tuck the necklace inside my blouse. Only thing I would suggest is that women have the option of a nice looking chain rather than the black cord!

1 year ago

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Michelle Springfield, MO

My husband said it was too heavy and won't wear it. Also, the lockbox doesn't work on any of our doorknobs. We live in a senior community and all the door handles are the easy open kind without knob.

1 year ago

Reply from MobileHelp

Hi Michelle, We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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William Thatcher Laguna Woods, CA

The representative I spoke with was friendly and knowledgeable. She answered all my questions and went beyond with additional information.

1 year ago

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Sharon Malone Albuquerque, NM

Having some trouble testing equipment. Doesn't want to connect the first time. Called customer service the first time it happened and she was helpful.

1 year ago

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Tina Gardnerville, NV

MobileHelp associates were always polite and patient. However, they misdiagnosed the problem causing lack of service 100% of the time and always denied any responsibility. Neither did they authorized a refund, though I received service 0% of the time, and they always blamed my phone(s). I finally gave up and went to Verizon, which provides service 100% of the time.

1 year ago

Reply from MobileHelp

Hello Tina, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

May. 18th, 2023

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Susan Brewster, NY

I would have given you 5 stars, but your help desk calls me everyday for a problem that was fixed immediately, and, when Iwad out of town I had to argue with your alert people about calling the EMYs

1 year ago

Reply from MobileHelp

Hi Susan, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and review any past alerts with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 19th, 2023

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Doreen Addison, IL

Great customer service. All employees are very knowledgeable and helpful. I'm so glad I found your company as a great resource for my mom

1 year ago

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Christine Scharmen Boerne, TX

Such a feeling of security/safety. I know they are there when I need them. They are right there if that button gets pushed.

1 year ago

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Brenda Ciehoski for Esther Murray Concord, NH

The people on phone have been fantastic from explaining the product to setting it up and calling when mom accidentally presses the button.

1 year ago

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Tamara McDaniel Phoenix, AZ

They've been very good about responding though sometimes they aren't always good about letting me know when one of my parents is taken to the hospital.

1 year ago

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Elizabeth A Myers Simi Valley, CA

The mobile device the wrist device has gone of twice NY accident. The first time I was sweeping leaves out of the garage and it went off by its self. The second time it went off in its own while I was speaking on the phone. Then bade kept repeating call in progress and the mobile device whuch was upstairs said sending help. I had to go up stairs and speak to the rep and tell her dk not send and ambulance they wrist device went off in its own.

1 year ago

Reply from MobileHelp

Hi Elizabeth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 11th, 2022

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Hunter San Marcos, CA

Hit it accidentally once and it was quiet please tell quickly they replied. Of course we immediately told him it was a mistake

1 year ago

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Gerald S. Watkinsville, GA

The device is easy to set up as it doesn't require a base unit and communicates with the wearer through the cell tower system.

1 year ago

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Patricia H Hiss Bellingham, WA

Duo deal was a good value for me and my husband. Calm and clear help came fast. I wish the neck piece had a 24 hour or longer charge.

1 year ago

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Donald Borgarding Dunnellon, FL

I ama new user and have never had to actually use the emergency service connection. But the unit has alerted me to low battery. That is a good thing.unit does

1 year ago