Name: MobileHelp
Rating: 4.6

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Monica Boynton Allen, TX

Too heavy. should be plastic or rubber necklace so it drys quickly after shower.key safe useless as I double lock my door while I am home and key could not open with double lock on

3 years ago

Reply from MobileHelp

Hi Monica, We received your review and we apologize for the issues you have been experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. The lanyard for our neck pendant help buttons, can be replaced with one made from a different material if needed. And we also offer a variety of different systems that we would be happy to review with you, and make sure you have the best system for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Catherine J Brockington Saco, ME

There is no way to increase the volume on the necklace device. The necklace device doesn't work well in rural areas with spotty cell coverage. There's no way to connect the device to internet for better coverage. The device fails miserably in a home with a metal roof.

3 years ago

Reply from MobileHelp

Hi Catherine , We received your review and we are sorry to hear that you are not happy with the equipment you received. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Albert T Mason III Leesburg, VA

Product works and representatives are on their game and take their job as if it is life and death for their customers and many times it is.

3 years ago

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Patricia B Neely

the buton is too sensitive--I've set it off just playing with my puppy,or bumping into something as I walk through the house. Also, the volume on the call back button is not loud enough for someone with a hearing loss.

3 years ago

Reply from MobileHelp

Hi Patricia, We received your review and we apologize for the issues you are experiencing due to the false alarms and low volume on your device. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 16th, 2022

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Jay Powell Wetumpka, AL

The person on the phone was very helpful, answering all our questions and we feel more comfortable leaving mom alone now.

3 years ago

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Linda Rivera Las Cruces, NM

It is comprehensive with the wristband, necklace, and push button. Happy with the lock box so my house isn't torn up in an emergency.

3 years ago

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Michele Romeo Syracuse, NY

They have delivered on everything they said their device and their service would do when we originally looked into going with MobileHelp.

3 years ago

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Leilani Logan Hampshire, IL

Took time to answer my questions and made sure I understood the answer. Did not make me feel rushed or my questions were not important.

3 years ago

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Carolyn Johnson Parkville, MD

This device is for my brother. He has had it for approximately two months. It sent a false alarm and everyone was notified immediately.

3 years ago

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SusAn Grosse Ile, MI

Way too big and heavy to wear. Does not stay charged very long. Too sensitive. Alerted about a fall when I was just taking it off from around my neck. Went off immediately when I set it down GENTLY! Most expensive piece of crap I ever wasted my money on

3 years ago

Reply from MobileHelp

Hi Susan, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Sep. 1st, 2022

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Kenneth Campen Newnan, GA

In the few times that my detector has called for help (erroneously) I have been called quickly and clarified the problem immediately.

3 years ago

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Mrudula Patel Canal Fulton, OH

As a new user, my call button got pressed accidentally several times and I was able to cancel the call easily. Very happy!

3 years ago

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Shirley White Lisbon, ME

At the slightest bump they are on to say they have detected a fall. I have not fallen - yet - but I know they will be there to help.

3 years ago

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Dorothy lafferty Homosassa, FL

Always seem to be there to question my hitting the button at the wrong time, which gives me confidence in their monitoring services.

3 years ago

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Marsha Lee War Alexandria, VA

Very helpful in choosing the right MobileHelp product, and very prompt and helpful when I have (accidently) set the Call Button off~~

3 years ago

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Gregory Nelson Jacksonville, AR

It seems to be very accurate response fast I stumbled one day and I got a call from the button saying fall detected I love it

3 years ago

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Olwen Bode Seattle, WA

The mobile alert button is a wonderful concept . Ordered one for a friend who had a nasty ordeal recently and could not get help for 24 hours.

3 years ago

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Sheila Lane Eau Claire, WI

The system is very helpful and somebody is always around to answer any questions I have 24 hours a day no matter how stupid the question is

3 years ago

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Sylvia SHIRILLA Struthers, OH

Gives me peace of mind when my mother is home alone. We haven't had to use your service yet but the fall alarm goes off even if it drops 4inchrs and it's easy to turn off

3 years ago

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Kathryn E Fritsche Milano, TX

In less than one month, the battery warning comes on needing recharge and had been use for 13 hours. This happened twice in one month. Of course I am used to using a landline lifeline which might make a difference.

3 years ago

Reply from MobileHelp

Hi Kathryn, We received your review and we apologize for any trouble you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 5th, 2022

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sylvia lomagno Bristol, CT

My device indicated a fall and wouldn't respond to canceling. 20 minutes later I received a call. If I had really fallen, I would have had to wait 20 minutes for a response.

3 years ago

Reply from MobileHelp

Hi Sylvia Lomagno, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

Aug. 4th, 2022

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Joan Irwin Geneseo, NY

I have had little experience with them. I have had contact only when testing out the new equipment and after installing the wall button in my bathroom. Thus far, all is well!

3 years ago

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Margie Faye Stancill Kinston, NC

They were knowledgeable in what they were selling. I have not had to use the button to get help. That will be the best way to rate them.

3 years ago

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Kathy Belvidere, IL

We called on a Sunday, everything was taken care of, and we got our package by Wednesday, set up was easy, and Mom has been using it ever since.

3 years ago

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William Reblin Saint Clair Shores, MI

When I first received the unit I mistakenly pressed the emergency button on the base unit and someone got in touch with me immediately

3 years ago

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Judith A Cohen Clearwater, FL

The pendant that I where in the house is very light weight- also I test my battery every month and it is very easy and quick

3 years ago

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Eric Bel Air, MD

While some experiences were initially frustrating, the team really went above and beyond - more than I would have anticipated

3 years ago

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J Johnson Hayden, ID

When you call for any reason you get prompt & courteous representatives that are easy to understand and are always pleasant and eager to help

3 years ago

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Rowe Mike Advance, NC

2 family members have this system in 2 states. Family members can check in the customer from anywhere so far, no complaints!

3 years ago

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Harold Lynette Fountain, CO

Immediate response when I asked for information online. Reasonably priced. Great setup support! Just cat rate on service because we haven't actually used it yet.

3 years ago

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Janet DeFur Littleton, CO

The fall sensor is too sensitive, and the verbal notification can't hear my mother in law. We have had 2 instances of a false alarm in less than2 months, and in 1 case the emergency people were called.

3 years ago

Reply from MobileHelp

Hi Janet, We received your review and we apologize for any inconvenience you are experiencing due to the false alarms. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 24th, 2022

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Ida McGinnis Charlotte, NC

The battery life is too short" 2-4 days and the system tells you to put it on a charger. Three times it has announced that I have fallen and I save not even come near to falling.

3 years ago

Reply from MobileHelp

Hi Ida, We received your review and we apologize for the inconvenience you have experienced with the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance with resolving these issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 24th, 2022

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Joseph Liptak

I have not used the service yet But I know the system works because I hit the button by mistake and got an emergency message that I had to reset

3 years ago

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marla scott Cheltenham, PA

Caring customer service. I explained in detail the reasons for purchasing the service and the customer service representative was very understanding.

3 years ago

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John Reeves Apple Valley, CA

Professionalism, my hard of hearing 93 year old dad was able to clearly understand the operator when he needed assistance..

3 years ago

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Jennifer Mechanicsburg, PA

It's constantly going in and out of service. Also, the one time we did need it, it felt like it took ages to answer. I ended up calling 911 and the ambulance was almost to us before we even got someone from MobileHelp.

3 years ago

Reply from MobileHelp

Hi Jennifer, We received your review and we are sorry to hear about this incident, as well the issues that you have experienced with coverage. At MobileHelp your safety is our number one priority, and if you have not yet had a chance to speak with our Technical Support team, we would be happy to connect you with one of our representatives to help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 10th, 2022

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Janet Surber New Albany, IN

So far I have not needed help but I feel very confident that should I need Mobile Help they will be there for me immediately.

3 years ago

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C R Ellsworth Chassell, MI

I wasn't sure if I really wanted to sign up. But since I did I feel more secure. I live alone and with this I'm not quite alone.

3 years ago

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Anne Winters Sacramento, CA

My lockbox had a different code than what I had noted. It did not open after maybe 10 tries. Stewart suggested I get a neighbor to help??? He must think I am an idiot AND the neighbors were not in on the deal.

3 years ago

Reply from MobileHelp

Hi Anne, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We are glad to see that you were able to connect with our Technical Support team for assistance with getting a lock box replacement sent to you. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jun. 3rd, 2022

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Sandra Knudsen. Queens Village, NY

I was in Brooklyn when I accidently hit button and it said it was sending help to my home in Bellerose Queens. Luckily I was able to cancel so no mishap.

3 years ago

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Cheri Schanz Langdon, ND

The distance it reaches is the best quality. I haven't needed help yet but I feel very confident knowing I have picked the right alert for myself

3 years ago

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PAMELA AUSLEY O'fallon, MO

Very happy with the way that this has been. Mom has accidentally set it off and it was very fast to react. Easy to reset it.

3 years ago

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Fay EA Reid Carmichael, CA

These are very easy to use safety monitors, the only problem I've had is with my cat jumping on my lap and pushing the button.

3 years ago

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Sue freeman Scottsboro, AL

I can only speak to tech support and sales people. They are all very knowledgeable and helpful.haven,t had occasion to push the panic button yet.

3 years ago

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Elizabeth Marshall Alexandria, VA

The system is excellent except that it is so sensitive. Sometimes the slightest movement sets it off. However, I guess that is necessary for the best protection.

3 years ago

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LJB Cincinnati, OH

We're still learning the ins and outs. Tech support has been super. Some of the functional processes are a little confusing, but practice by us makes perfect.

3 years ago

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Dawn C Dera Reston, VA

We are actually sending the system back. My mom can not be heard through the base system and the system went off without her touching it. We tried working with customer service and she could be heard when they tried it ut myy mom could not be heard when she tried it last week. Very frustrating!

3 years ago

Reply from MobileHelp

Hi Dawn, We have received your review and we apologize for any inconvenience you have experienced with the equipment. We are glad to hear that you were able to connect with our Customer Service team about these concerns. At MobileHelp, your safety is our number one priority, and our Technical Support team is always happy to assist with resolving issues with the equipment and providing any replacements needed. Please let us know if there is anything we can do to continue providing you with coverage. What would be the best number for us to reach you on for any further assistance? You can also reach us directly by dialing 877-827-6207 Option 1. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

May. 27th, 2022

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Nancy Wulff San Antonio, TX

It only holds a charge for less than 12 hours and then has to be recharge. On the other hand they are very responsive whena fall is detected and i have not been able to cancel the alert.

3 years ago

Reply from MobileHelp

Hi Nancy, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team will be more than happy to review the equipment with you and help resolve these issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 28th, 2022

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Celia Smith Hemet, CA

its very large and in the way most of the time. My mother slept with it on and it notified the emt's before we even got a phone call. They showed up at her bedside and terrified her.

3 years ago

Reply from MobileHelp

Hi Celia, We received your review and we are sorry to hear that that you are not completely satisfied with the size of the equipment your mother is currently using. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We offer a variety of different systems that may better suite your needs. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to discuss the equipment with you. What would be the best number for us to reach you on? We are always happy to help, and we can be reached directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

May. 28th, 2022

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Yvonne Gonzalez Massapequa Park, NY

So far I have had no incidents but I wear it every day and when I have it on too long they notify my daughter to charge it. That's great.

3 years ago