Name: MobileHelp
Rating: 4.6

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Verified Customer

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Celia stringer Silver Creek, MS

Because I made a mistake and press my emergency button and so quite I heard a voice saying ms.stringer twice, and I told them I made a mistake

3 years ago

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Verified Customer

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Rosanna Morrow Newell, IA

It works.I fell and it worked .I got the help I needed.Ii had landed face down on the floor. There was no way I could get up on my own.

3 years ago

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Verified Customer

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Kimberly Adams Woodbridge, VA

Setting the system up I accidentally press the button and immediately a person was on asking was everything ok and the access code

3 years ago

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Verified Customer

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Caroline Zook Charlottesville, VA

The only time I’ve used it, I accidentally pressed the button, I couldn’t have been more impresses by the person who answered.

3 years ago

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Verified Customer

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Ron Girffin Topeka, KS

My Wife pressed the button & I couldn't get to the reset fast enough. The call went through & someone answered within in a minute.

3 years ago

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Verified Customer

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Jeannen McKnight Belmont, NC

I luckily haven't had to use it but when testing I accidentally hit the wrong button and received an immediate response

3 years ago

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Verified Customer

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Elaine Gilman Saint Paul, MN

Used to wearing a pendant that didn't need charging and the fall button seems heavy as I have neck problems with pinched nerves and a bad disc. Wish the one that I wear everyday didn't need charging.

3 years ago

Reply from MobileHelp

Hi Elaine, We received your review and we apologize if the equipment is causing you any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Debra Enyart Portland, IN

The fall detection is too sensitive. Mobile Health has called when there has been nothing wrong (no fall, etc.) The EMS was even sent to my mother's home when all she did was lay the necklace on the night stand.

3 years ago

Reply from MobileHelp

Hi Debra, We received your review and we apologize for any inconvenience you are experiencing with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Verified Customer

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Larry Eufaula, OK

The early version home monitor maintains a constant 1 bar signal here where we don't get cell signal, no land line needed!

3 years ago

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Verified Customer

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Dale Capper Placerville, CA

I only use it when my wife is out of town. I tend do fall down but have not when she is gone. I think it is a great product and am glad I have it.

3 years ago

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Verified Customer

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Karen Beck Carnegie, PA

We were delighted to find MH notified us when Mom's MH notified when the electric went down. Critical when a patient is on oxygen!

3 years ago

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Verified Customer

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Raymond E Smith Tyler, TX

Wear the device every day..not weighty, inconspicuous, and have not had to summon help yet. Comforting to know it is there and affordable.

3 years ago

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Verified Customer

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Debbie Rhodes Vancouver, WA

I haven't had an emergency but when I got it I hit my button twice in one day and they were right there and very nice about pushing the button.

3 years ago

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Verified Customer

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Beth Oneill North Kingstown, RI

Luckily I haven't fallen, but anytime the button would send out a false alarm the person on the other end are always friendly.

3 years ago

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Verified Customer

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Desrene Fort Myers, FL

Customer service was awesome. I had 1 false alarm and a genuine fall and both times they were on it. Service has been great to date

3 years ago

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Verified Customer

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June Martin Commerce Township, MI

Other issues as well as this one (unable to add on more at end of this review):Items difficult/impractical to wear when active, especially in summertime, for example, when bicycling, playing tennis and pickleball, on the lake when kayaking.

3 years ago

Reply from MobileHelp

Hi June, We received your review and we would like to apologize for any difficulties you are experiencing with the equipment. What would be the best number for us to reach you on? We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to ensure you are receiving nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

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Verified Customer

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Minerva Isaacson Lady Lake, FL

They responded in a timely manner. So far it has never been needed so far. Accidentally press the button and the response was good

3 years ago

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Verified Customer

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Anna Chamberlin Holiday, FL

Everything works. I have not needed help but I dropped the necklace once and it responded. I was able to cancel before anyone was dispatched.

3 years ago

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Verified Customer

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judith c jenkins Huntsville, TX

had a fall and it work like i expected it was receive by mobil and my son got here about 20 miniutes and an ambulance not very far behine

3 years ago

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Verified Customer

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E D Virginia Beach, VA

Whatever I don't like or am confused about is made up for by your helpful, patient, and language-understandable customer service people

3 years ago

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Verified Customer

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Stephanie Wolfgang Zephyrhills, FL

I like being alerted when my loved one uses the MobileHelp service. I also am thankful that the service is provided by live chat through the device.

3 years ago

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Verified Customer

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Kim Coit Chula Vista, CA

Everyone has been very nice and equipment was delivered in a timely manner . They even called to test the equipment and do follow up

3 years ago

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Verified Customer

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Jayne Logan Ogema, WI

Tried to log in to set up my acct but was told I wasn't a customer. After trying several times online, I phoned. Was told someone would be in touch. Took 3 weeks for a reply.

3 years ago

Reply from MobileHelp

Hi Jayne, We received your review and we apologize for any inconvenience you have experienced. We see where you left us a message and our Technical Support team attempted to call back, but was unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers. We're glad to see that you were able to get back in touch with one of our representatives about this concern. Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 2nd, 2021

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Verified Customer

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Suzanne M Cookson Riverview, MI

I love the on the go because I love to walk. At home I wear the fall all day long. I have vertigo and knowing that if I do fall somebody is there

3 years ago

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Verified Customer

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Betty Easter Surprise, AZ

The first time I used my medical alert it sent false fall messages when I did not fall. Since then I have not used it because I don't want it to send false messages. I think it is too sensitive to my movements.

3 years ago

Reply from MobileHelp

Hi Betty, We received your review and we would like to apologize for any inconvenience you have experienced with the false alarms. We would like to contact you for further assistance with getting this issue resolved. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Verified Customer

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Jordana Santa Monica, CA

They were 100% completely fantastic as I ordered the unit, received the unit, and set up my profile. But now that I need to return it, box unopened, due to a change in my mother's help, I cannot get any help at all. The promised ease and deficiency of a refund and a response is completely false.

3 years ago

Reply from MobileHelp

Hi Jordana, We received your review and we apologize for any inconvenience you experienced during the cancellation process. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and getting this issue resolved.

May. 19th, 2021

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Verified Customer

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Jan R. Seneca, SC

I did a LOT of research of 6 companies that sell and service the alert systems. Mobile Help is the Best. I am very satisfied with my unit {necklace}. .

3 years ago

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Verified Customer

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Barbara Morey Port Townsend, WA

I appreciate the ability to walk my dog all through the community. The MobileHelp works anywhere AT&T cell phone service is available.

3 years ago

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Verified Customer

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Mary Jo Pecoraro Rockledge, FL

My father has arthritis and it is difficult for him to take the device on/ off without pressing the alert button. The GPS device is uncomfortable to wear as it is heavy.

3 years ago

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Verified Customer

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P. Wolff Medford, MA

Excellent support and customer service. Extremely patient with my initial call on how to setup and answered all my questions and concerns

3 years ago

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Verified Customer

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Martha Weatherman Hartford City, IN

I live alone, my family worried about me. Now they rest assured I will get help in the event it is needed with Mobile Help.

3 years ago

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Verified Customer

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Miss Vivian Sutphin Saint Petersburg, FL

At this point, I have Never Used the Service. I give this rate because of the ease in setting up and maintaining the system.

3 years ago

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Verified Customer

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Jean Bridgewater, MA

I've had no problems although I haven't fallen and had to use it. I feel confident because it's available if I should need it.

3 years ago

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Verified Customer

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William Tuchscherer Neenah, WI

response time is quick. easy to talk to. test are handled professionally. the one incident we had was taken care of in reasonable time.

3 years ago

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Verified Customer

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Sylvia McElroy Augusta, GA

Response experiences of my friend which saved her life on at least one occasion and assisted her on other non-life threatening emergencies led to my selecting Mobile Help over other companies. I accidentally bumped my Fall Pendant against something and the emergency system activated immediately.

3 years ago

Reply from MobileHelp

Hi Sylvia, We received your review and we apologize for any inconvenience you have experienced regarding the false alarm. We are glad to see that you previously spoke with our Technical Support team regarding best practices for using the equipment and avoiding false alarms. We are always happy to help with the equipment if any assistance is needed. Please do not hesitate to contact us any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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Verified Customer

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Vi Hudson, WI

I haven't had to use it, thanks to God, but my cat accidentally hit the emergency button and the response was immediate.

3 years ago

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Verified Customer

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Reba Smith West Point, GA

The system is very user friendly. I have not had an emergency at this time and pray that I never need to use the equipment.

3 years ago

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Verified Customer

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Alice Crystal Falls, MI

Easy to hook up and use. Good response from center on false alert. We were able to resolve false alert quickly and easily.

3 years ago

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Verified Customer

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Charles Bragg Waldron, MI

I have had the system for about two months now, and the service is wonderful. It gives my family and me peace of mind (when I am left alone at home).

3 years ago

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Verified Customer

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Ann Jirousek Lombard, IL

3 years ago

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Verified Customer

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Lucille Carson, CA

I have been a customer for many years! The service is reliable and trustworthy. I have highly recommended the service to my family and friends.

3 years ago

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Verified Customer

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Jan Sease Albert Lea, MN

This company was able to provide the devices, ease of use, service, ease of set up, and durability. All of our boxes were checked.

3 years ago

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Verified Customer

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Janet Balser Industry, PA

They are there to help and answer questions. When you need service or changes they act promptly. The cost is reasonable.

3 years ago

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Verified Customer

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Beryl Folsom Colorado Springs, CO

Easy to use. GPS for out of house use. Easy to cancel a call if you did it by accident. Has a pendant and a wrist band if you want both.

3 years ago

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Verified Customer

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Deborah Grundherr Santa Cruz, CA

First off the installation instructions were not complete second off I'm not happy that my landline base station does not work without power where I live I frequently have power outages and there is no backup provided

3 years ago

Reply from MobileHelp

Hi Deborah, We received your review and we would like to apologize for any inconvenience you have experienced. Our landline base unit does have a backup battery that will last up to 32 hours when fully charged, however, because this is a landline based system, the connection is lost if your landline phone no longer has power. We do have cellular systems available to help avoid this issue. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Paul Freund Elkhart Lake, WI

I have not had to really use it yet. I was a bit disappointed that when I forgot to take the mobile unit out of my pocket, I did not receive an alert on my cell phone to remind me.

3 years ago

Reply from MobileHelp

Hi Paul, We received your review and we're happy to hear that you have not had any emergencies. Our Technical Support team would be more than happy to go over best practices when it comes to wearing and using the equipment. What would be the best number for us to reach you on for further assistance with this? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 2nd, 2021

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Verified Customer

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Carole Steele East Palatka, FL

Much improved. I have a metal roof. Now works fine with wall socket. Well designed. I have a gps unit to travel with.

3 years ago

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Verified Customer

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Saralee Griffith Effingham, IL

my sales person was excellent. he was patient and explained everything very well. And the equipment came with a good and clear instructions.

3 years ago

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Verified Customer

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Robert Zeltzer Chilmark, MA

They have been excellent except the salesman oversold. I only wanted the portable unit and he went on and on on why I needed the base unit. Which useless for me!

3 years ago

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Verified Customer

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Laura Bothell, WA

It is a great system and the response time is quick. Now more freedom knowing my husband will get help if I am out to the store.

3 years ago