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MobileHelp

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7.6

Overall Score

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Debbie Morris Orlando, FL

Fast and easy set up. Called for more info before mom got out of hosp. Very pushy will call when we are ready, still continued to call me.

3 years ago

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Marilyn Norman Windsor Locks, CT

You always have help at your fingertips. It goes with you where ever you go. You receive many different devices in your kit.

3 years ago

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star star star star star

Sandra Montemarano Dover, DE

The people that I talked to were very knowledgeable about the product. I had several questions and everything was explained to me.

3 years ago

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Rumina Feyerherm Ephrata, PA

Response time is great but I had to call the emergency alert# one time and was on hold for 7 minutes before I hung up. I wanted to give them the code to get in the garage

3 years ago

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star star star star star

Carol S. Johnson Cincinnati, OH

Ability to contact away from home. I accidentally triggered my neck alarm about a mile from home and got immediate response.

3 years ago

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star star star star star

Kimberly Adams Woodbridge, VA

Setting the system up I accidentally press the button and immediately a person was on asking was everything ok and the access code

3 years ago

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star star star star star

Phyllis LaMothe Lincoln, IL

No issues; customer service excellent! Called a handful of times with questions and very nice, informative and helpful.

3 years ago

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star star star star star

Melissa Payton Astoria, IL

I have this service for my dad.. It reassures me that he can get help no matter where he's at...even when he's driving and not home!

3 years ago

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star star star star star

Rosanna Morrow Newell, IA

It works.I fell and it worked .I got the help I needed.Ii had landed face down on the floor. There was no way I could get up on my own.

3 years ago

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star star star star star

Sharon Wolfe Marysville, WA

The customer service is excellent. Getting started with the service was so easy. Everything was explained in easy to follow instructions.

3 years ago

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star star star star star

Celia stringer Silver Creek, MS

Because I made a mistake and press my emergency button and so quite I heard a voice saying ms.stringer twice, and I told them I made a mistake

3 years ago

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star star star star star

Ron Girffin Topeka, KS

My Wife pressed the button & I couldn't get to the reset fast enough. The call went through & someone answered within in a minute.

3 years ago

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star star star star star

Caroline Zook Charlottesville, VA

The only time I’ve used it, I accidentally pressed the button, I couldn’t have been more impresses by the person who answered.

3 years ago

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Larry Eufaula, OK

The early version home monitor maintains a constant 1 bar signal here where we don't get cell signal, no land line needed!

3 years ago

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star star star star star

Jeannen McKnight Belmont, NC

I luckily haven't had to use it but when testing I accidentally hit the wrong button and received an immediate response

3 years ago

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Elaine Gilman Saint Paul, MN

Used to wearing a pendant that didn't need charging and the fall button seems heavy as I have neck problems with pinched nerves and a bad disc. Wish the one that I wear everyday didn't need charging.

3 years ago

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Reply from MobileHelp

Hi Elaine, We received your review and we apologize if the equipment is causing you any inconvenience. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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Debra Enyart Portland, IN

The fall detection is too sensitive. Mobile Health has called when there has been nothing wrong (no fall, etc.) The EMS was even sent to my mother's home when all she did was lay the necklace on the night stand.

3 years ago

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Reply from MobileHelp

Hi Debra, We received your review and we apologize for any inconvenience you are experiencing with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to assist you with any equipment replacement needed, and will advise you on best practices for avoiding false alarms going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Aug. 4th, 2021

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star star star star star

Dale Capper Placerville, CA

I only use it when my wife is out of town. I tend do fall down but have not when she is gone. I think it is a great product and am glad I have it.

3 years ago

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star star star star star

Karen Beck Carnegie, PA

We were delighted to find MH notified us when Mom's MH notified when the electric went down. Critical when a patient is on oxygen!

3 years ago

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Debbie Rhodes Vancouver, WA

I haven't had an emergency but when I got it I hit my button twice in one day and they were right there and very nice about pushing the button.

3 years ago

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Beth Oneill North Kingstown, RI

Luckily I haven't fallen, but anytime the button would send out a false alarm the person on the other end are always friendly.

3 years ago

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star star star star star

Raymond E Smith Tyler, TX

Wear the device every day..not weighty, inconspicuous, and have not had to summon help yet. Comforting to know it is there and affordable.

3 years ago

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Desrene Fort Myers, FL

Customer service was awesome. I had 1 false alarm and a genuine fall and both times they were on it. Service has been great to date

3 years ago

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Minerva Isaacson Lady Lake, FL

They responded in a timely manner. So far it has never been needed so far. Accidentally press the button and the response was good

3 years ago

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June Martin Commerce Township, MI

Other issues as well as this one (unable to add on more at end of this review):Items difficult/impractical to wear when active, especially in summertime, for example, when bicycling, playing tennis and pickleball, on the lake when kayaking.

3 years ago

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Reply from MobileHelp

Hi June, We received your review and we would like to apologize for any difficulties you are experiencing with the equipment. What would be the best number for us to reach you on? We would like to contact you to further assist with resolving any issues you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to ensure you are receiving nothing less. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 16th, 2021

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star star star star star

Anna Chamberlin Holiday, FL

Everything works. I have not needed help but I dropped the necklace once and it responded. I was able to cancel before anyone was dispatched.

3 years ago

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E D Virginia Beach, VA

Whatever I don't like or am confused about is made up for by your helpful, patient, and language-understandable customer service people

3 years ago

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star star star star star

judith c jenkins Huntsville, TX

had a fall and it work like i expected it was receive by mobil and my son got here about 20 miniutes and an ambulance not very far behine

3 years ago

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star star star star star

Stephanie Wolfgang Zephyrhills, FL

I like being alerted when my loved one uses the MobileHelp service. I also am thankful that the service is provided by live chat through the device.

3 years ago

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Kim Coit Chula Vista, CA

Everyone has been very nice and equipment was delivered in a timely manner . They even called to test the equipment and do follow up

3 years ago

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Jayne Logan Ogema, WI

Tried to log in to set up my acct but was told I wasn't a customer. After trying several times online, I phoned. Was told someone would be in touch. Took 3 weeks for a reply.

3 years ago

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Reply from MobileHelp

Hi Jayne, We received your review and we apologize for any inconvenience you have experienced. We see where you left us a message and our Technical Support team attempted to call back, but was unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers. We're glad to see that you were able to get back in touch with one of our representatives about this concern. Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being a valued part of our MobileHelp family.

Jun. 2nd, 2021

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star star star star star

Suzanne M Cookson Riverview, MI

I love the on the go because I love to walk. At home I wear the fall all day long. I have vertigo and knowing that if I do fall somebody is there

3 years ago

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Betty Easter Surprise, AZ

The first time I used my medical alert it sent false fall messages when I did not fall. Since then I have not used it because I don't want it to send false messages. I think it is too sensitive to my movements.

3 years ago

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Reply from MobileHelp

Hi Betty, We received your review and we would like to apologize for any inconvenience you have experienced with the false alarms. We would like to contact you for further assistance with getting this issue resolved. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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star star star star star

Martha Weatherman Hartford City, IN

I live alone, my family worried about me. Now they rest assured I will get help in the event it is needed with Mobile Help.

3 years ago

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star star star star star_border

Mary Jo Pecoraro Rockledge, FL

My father has arthritis and it is difficult for him to take the device on/ off without pressing the alert button. The GPS device is uncomfortable to wear as it is heavy.

3 years ago

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Barbara Morey Port Townsend, WA

I appreciate the ability to walk my dog all through the community. The MobileHelp works anywhere AT&T cell phone service is available.

3 years ago

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star star star star star

P. Wolff Medford, MA

Excellent support and customer service. Extremely patient with my initial call on how to setup and answered all my questions and concerns

3 years ago

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Jan R. Seneca, SC

I did a LOT of research of 6 companies that sell and service the alert systems. Mobile Help is the Best. I am very satisfied with my unit {necklace}. .

3 years ago

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Jordana Santa Monica, CA

They were 100% completely fantastic as I ordered the unit, received the unit, and set up my profile. But now that I need to return it, box unopened, due to a change in my mother's help, I cannot get any help at all. The promised ease and deficiency of a refund and a response is completely false.

3 years ago

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Reply from MobileHelp

Hi Jordana, We received your review and we apologize for any inconvenience you experienced during the cancellation process. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? Please let us know if you have any questions, our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon and getting this issue resolved.

May. 19th, 2021

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star star star star star

Miss Vivian Sutphin Saint Petersburg, FL

At this point, I have Never Used the Service. I give this rate because of the ease in setting up and maintaining the system.

3 years ago

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Alice Crystal Falls, MI

Easy to hook up and use. Good response from center on false alert. We were able to resolve false alert quickly and easily.

3 years ago

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Ann Jirousek Lombard, IL

Customer Review Video

3 years ago

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Sylvia McElroy Augusta, GA

Response experiences of my friend which saved her life on at least one occasion and assisted her on other non-life threatening emergencies led to my selecting Mobile Help over other companies. I accidentally bumped my Fall Pendant against something and the emergency system activated immediately.

3 years ago

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Reply from MobileHelp

Hi Sylvia, We received your review and we apologize for any inconvenience you have experienced regarding the false alarm. We are glad to see that you previously spoke with our Technical Support team regarding best practices for using the equipment and avoiding false alarms. We are always happy to help with the equipment if any assistance is needed. Please do not hesitate to contact us any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being a valued part of our MobileHelp family.

May. 19th, 2021

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star star star star star

Jean Bridgewater, MA

I've had no problems although I haven't fallen and had to use it. I feel confident because it's available if I should need it.

3 years ago

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Reba Smith West Point, GA

The system is very user friendly. I have not had an emergency at this time and pray that I never need to use the equipment.

3 years ago

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star star star star star

Charles Bragg Waldron, MI

I have had the system for about two months now, and the service is wonderful. It gives my family and me peace of mind (when I am left alone at home).

3 years ago

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star star star star star

William Tuchscherer Neenah, WI

response time is quick. easy to talk to. test are handled professionally. the one incident we had was taken care of in reasonable time.

3 years ago

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Vi Hudson, WI

I haven't had to use it, thanks to God, but my cat accidentally hit the emergency button and the response was immediate.

3 years ago

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star star star star star

Lucille Carson, CA

I have been a customer for many years! The service is reliable and trustworthy. I have highly recommended the service to my family and friends.

3 years ago

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star star star star star

Beryl Folsom Colorado Springs, CO

Easy to use. GPS for out of house use. Easy to cancel a call if you did it by accident. Has a pendant and a wrist band if you want both.

3 years ago