Name: MobileHelp
Rating: 4.6

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Verified Customer

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Mae Round O, SC

Pretty much everything I like though my brother did have problems with the wrist band but we’ve been satisfied. It’s worked fine.

5 years ago

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Verified Customer

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Terry Shacklefords, VA

In a fall, it works. I have had no problems getting help from them. It does not take them long to get here in an emergency.

5 years ago

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Verified Customer

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Karatonya Waco, TX

They’re reliable. They let me know the exact amount it was going to be. They have give me a lot of helpful info. It’s amazing.

5 years ago

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Verified Customer

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Ricky Vidor, TX

Good service, they respond when we have any issues. Tested the device once, and it responded very fast. It seems to be working really well.

5 years ago

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Verified Customer

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Sherry Philadelphia, PA

Very helpful setting it up and getting started. They are very accommodating. All of them all relatively priced the same.

5 years ago

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Verified Customer

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Susi Pompano Beach, FL

The person who signed me up was wonderful. I like knowing that if something happens to me, I can get someone right away. I get instantaneous replies.

5 years ago

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Verified Customer

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Reina Addison, TX

Mobile help is very patient because their clientele is a difficult one so they have to have a bunch of patience. It is fine.

5 years ago

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Verified Customer

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Pearl Lake City, FL

There have been a couple of instances where I have accidentally hit the button and they have been courteous with me. It helps me to feel safe.

5 years ago

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Verified Customer

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Terry Yorktown, VA

I love it! Every time I call, I get good customer service. The paramedics showed up in four minutes, which is great as a senior citizen.

5 years ago

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Verified Customer

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Patrica Lake Station, IN

The service is great. I like all the equipment and I am having a great time with the service. I use t daily. One hundred percent excellent.

5 years ago

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Verified Customer

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Tey District Heights, MD

Everything seems to be okay for me. I am not an expert but I haven’t had any problems with it so far. They’re reliable.

5 years ago

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Verified Customer

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Linda Euless, TX

They’ve been excellent. The fast responses have been wonderful. I used it twice last month to take me to the hospital.

5 years ago

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Verified Customer

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juanita Reno, NV

easy to set up, good help on line. bracelet comfortable, not into necklaces, but it is attractive. have not had a reason to use it.

5 years ago

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Verified Customer

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Donna Huntley, IL

When we tested it, they responded very quickly. It works very well. I like that they gave us several options for the fall button.

5 years ago

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Verified Customer

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Anonymous Norwalk, CT

I like it. It makes me feel more secure. I fall often and if I fall when my husband is not there then that is really bad. When we tested it, it was fine and clear.

5 years ago

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Verified Customer

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Jim Spokane, WA

So far we have only used it once and they were quick to answer and right on it. It was very good. They’ve been extremely helpful.

5 years ago

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Verified Customer

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Anonymous Washington Grove, MD

They’re very helpful. You don’t have to wait on the phone too long when you call customer support. I like that the device had a wide range and that it is easily set off.

5 years ago

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Verified Customer

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Anonymous Mount Pleasant, IA

I like it very well. They are good. I think it helps should elderly people have trouble walking or different things. For low income people, the price is a little high.

5 years ago

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Verified Customer

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Gert Wilmington, NC

They are here for me if I should have an incident. I like that it is light weight and it feels comfortable on my wrist. It is simple to use.

5 years ago

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Verified Customer

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Jeannie Slippery Rock, PA

Very sensitive and I realize that is a good thing. There was some problem was I supposed to talk to the land line connection but that was my fault.

5 years ago

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Verified Customer

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Candace Kunkel Toledo, OH

I have not been with them that long but so far they have been excellent, They are responsive, very helpful and knowledgeable

5 years ago

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Verified Customer

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Ann LaHucik (daughter of Frances Selvaggio) Orland Park, IL

When my mom fell, she was able to call for help quickly. Without the Mobile Help device, she would have been on the floor for hours.

5 years ago

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Verified Customer

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Gerri Cousineau Mesa, AZ

You have thought of everything. Even to the reminder to hang on door! Cannot think of any way to improve this help alert!

5 years ago

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Verified Customer

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Adrienne bloch Mesa, AZ

I'm new to mobile help but had s good experience with tech support setting up my unit. The few times I or my cat accidentally set off unit, the response was quick.

5 years ago

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Verified Customer

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Jane Gross Bismarck, ND

Very helpful! I shopped around and found Mobile Help to be very competitive in price and the reviews I found were very good

5 years ago

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Verified Customer

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Anonymous Liberty, MS

More than satisfied with Mobile Help. I’ve had to use it a couple times because my balance is not good and it is still working good.

5 years ago

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Verified Customer

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Anonymous Port Saint Lucie, FL

Very good, fast, and efficient, I have no problems recommending mobile help. It is very convenient because it is smell, not as bulky as other ones.

5 years ago

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Verified Customer

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Genine Leominster, MA

I like that it travels with me. I had one before that was just for my apartment but this one goes with me. I haven’t had any difficulties with the company.

5 years ago

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Verified Customer

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Cynthia Farmington, NH

It makes me feel safe and I can stay in my home. It works great when we test it. I like that there is someone there as soon as I hit the button.

5 years ago

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Verified Customer

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Elizabeth Grapevine, TX

Support answers the phone quickly. I have checked a couple of times. They have been knowledgeable too. I like being able wear the wristband.

5 years ago

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Verified Customer

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Anonymous Mentor, OH

Have been trying to get a return label from Mobile help to send item back via FedEx 3 months ago nothing happens, even called them, now after shutting down mobile help devices, they have the gull to charge me over do bill when this device has not been used for 3 months ,won't even return my call. maybe my state attorney general office, BBB, Federal trade commission should go after them sign very disgusted.

5 years ago Edited January 10, 2024

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Verified Customer

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Carrie Holland, MI

It alerts every time the battery is low because it was forgotten to plug, which is fortunate. I would like it better if it had fall detection.

5 years ago

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Verified Customer

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Anonymous Akron, OH

I like it fine. The person that came on was nice even when I said it was an accident. It is a pleasure to have it and live alone. It’s affordable.

5 years ago

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Verified Customer

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Anonymous Imperial, MO

Every time I have accidentally hit the button, they were quick to call me back and they were nice so I’ve been happy with the service.

5 years ago

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Verified Customer

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Carol Austin

Very satisfied with first use for an emergency but feel charges were higher than expected. Returned 3 items and expected bigger refund. Hard to understand explanation.

5 years ago

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Verified Customer

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Kenneth Ruch

The MobileHelp people l worked with were honest and did not over rate their prduct but gave me everything I needed. Great experience.

5 years ago

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Verified Customer

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Ronda Gray

The service is amazing, I am on vacation and my devices have gone off and the response time was just unbelievable. Thank you

5 years ago

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Verified Customer

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B Hanna

They were very helpful in our decision making and setup process. Thankfully, we havenâ€™t actually needed assistance for a medical issue.

5 years ago

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Verified Customer

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Cheryl

I’m very comfortable knowing that my patient is there whether I am next to him or not. It is for my ninety nine year man I take care of.

5 years ago

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Verified Customer

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Jayce

Easy to change all the options which is great. They are easy to talk to, very knowledgeable. It worked great and sent out text messages.

5 years ago

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Verified Customer

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Bruce

I love it. It is a pretty good device and a good thing to have if something happen. You just push the button and the staff is there for you.

5 years ago

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Verified Customer

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Jennifer

It’s very easy to use. I’ve tested it a couple of times and both times the response has been excellent. They are very friendly and helpful.

5 years ago

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Verified Customer

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Michael

They’re doing a great job except every time my mother is in the shower, she says the button goes off because it's sensitive.

5 years ago

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Verified Customer

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Di

I think the price is pretty reasonable and the push button is convenient. I couldn’t get one that looked like a watch but I have no complaints.

5 years ago

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Verified Customer

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Karen

I’m not using it because it is much too sensitive and I set it off. I don’t like that I have an ambulance at my door. It works fine when I test it once every couple of weeks, it is just much too sensitive.

5 years ago

Reply from MobileHelp

Give us a call at 877-827-6207, Option 1. We would be happy to go over ways to reduce false alarms with your fall detection pendant. We look forward to speaking to you!

Aug. 11th, 2020

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Verified Customer

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Barbara

It’s easy to wear and not in the way and easy to access. Everything came quickly to me in the mail and was very easy to set up with customer help.

5 years ago

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Verified Customer

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David

The device is sensitive but that is okay because I know if something happens, I get help. The people have always been very respectful and helpful.

5 years ago

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Verified Customer

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Anonymous

When I bought the unit, I had excellent service. It’s a good unit. They responded right away when we tested it. They’re a good company.

5 years ago

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Verified Customer

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Frank

Hope I can learn to use it better and learn how to deactivate it when it detects a nonevent because it has detected two or three falls that never happened and when I tried to cancel the alarms, the EMT people care anyway because it did not cancel the alarm.

5 years ago

Reply from MobileHelp

Hi Frank! Please give us a call at 877-827-6207, Option 1 so that we may assist you with this. We look forward to speaking to you!

Aug. 11th, 2020

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Verified Customer

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Derrick

I like their quick response. I must have hit the button about a week ago and the lady came on an helped me out. It was accurate and on time.

5 years ago