Name: MobileHelp
Rating: 4.6

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Verified Customer

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Frank Kattner

I don't have it that long but they were very helpful in getting me set up. I hope I never have to use it but I feel very secure if do.

4 years ago

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Verified Customer

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Tom Sweeney

Customer service person was very knowledgeable and helpful. Pricing was very transparent. Equipment was delivered promptly and easy to set up.

4 years ago

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Laurence Pearson

Very prompt, courteous and helpful. I trust them. Had bad experiences with 2 other companies. I highly recommend this company.

4 years ago

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Carol Cubberley

They gave me lots of equipment. Fast service. Very helpful people for installation over the phone - took all the time I needed.

4 years ago

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Verified Customer

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John

They work with to provide the best system. One of the few systems that cover you when you travel. Great customer service.

4 years ago

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Verified Customer

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Hilda Edwards

It's not loud enough when I do a test or they call me to hear very good. I'm hard of hearing.I haven't had an emergency so I don't know just how to rate them except for the hearing

4 years ago

Reply from MobileHelp

Hi Hilda! Thank you for your feedback. We're happy to look into this with you and make sure your system is set to the maximum volume. We've forwarded your concern to our Technical Support team for further assistance with this. You can also reach a representative directly by dialing (877) 827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Feb. 3rd, 2020

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Verified Customer

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Barbara

Easy contact.I reviewed several companies and this one seemed to be the easiest to work with. I like thats it is no problem to erase a false alarm.

4 years ago

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Sharon Ulmer

My mother accidentally hit her wrist button and when she didn't respond they called me and they showed up in a timely manner.

4 years ago

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Randall Prineville, OR

Because they don't tell you up front all the terms and conditions of the agreement they send for one to sign. It would take a lawyer to understand the agreement. They capture your credit card info and bind you to a renewal that wasn't disclosed up front also. I won't sign it and will cancel my credit card number before they get to renew at an increase in rates and mail them there equipment back to them. Very dishonest company and sales people.

4 years ago

Reply from MobileHelp

Hi Randall,

We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you have not experienced anything less. We look forward to speaking with you soon.

Kind Regards,
MobileHelp

Feb. 4th, 2020

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Verified Customer

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Millicent Hayes-Willis

Recent experience, accidentally, set the motion detector off. MobileHelp IMMEDIATELY contacted me via the mobile unit and home unit. I was most grateful, although I accidentally set it off..

5 years ago

Reply from MobileHelp

Thank you for the kind review! Is there anything we can do to earn a higher rating? Best Regards, MobileHelp

Sep. 7th, 2019

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Verified Customer

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Cindy Penick

The rep walked me through how every thing works and answered questions with patience. Everyone I've talked to is very friendly and helpful.

5 years ago

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Betty Weaver

I live alone and this makes me feel safe. I''ve accidently tripped the button and I get immediate response so I know it works.

5 years ago

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Verified Customer

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Jim Patrick

Richard D fell several times and while his injuries were not serious enough to require EMS, MobileHelp''s response was instantaneous

5 years ago

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Verified Customer

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Wilma Crawford

Response time is almost immediate. I know from experience that false alarms are handled gracefully, which I appreciate.

5 years ago

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Verified Customer

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Jo Stone

All is great except the fall detection necklace goes off all the time, when he is sitting down in the recliner or sitting down in his car....So he is not wearing it as much.

5 years ago

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Verified Customer

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Rita Zimmerman

My son has early onset Alzheimer's and we felt the watch would be good to track his whereabouts. However, he did not like the watch because it was heavy and he did not like wearing it. Second, it only allows us to track him if he happens to push the help button and he apparently could not make the watch turn on because he could not remember how to use it. We have canceled this service for him. We are now exploring other means to track his movements. (His wife and mother are answering this survey.)

5 years ago

Reply from MobileHelp

Hi Rita. We are to hear that our system didn't meet the needs of your son. You can logon to ping the location of the watch through our caregiver tools in the online portal, but the subscriber would need to have the watch turned on for a signal to be sent. Thank you for taking the time to send us a message. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Wilma

Feel I am never alone. If I fall again there will be a way to get help even when family is out of town I have a back up family

5 years ago

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Verified Customer

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Shirley

My biggest concern was if I fell not at home would I get help. I got the one that goes around my neck because that's got the G.P.S. system. It seems like it would work when I need it but it goes off when I don't need it.

5 years ago

Reply from MobileHelp

Hi Shirley. We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. We look forward to speaking with you soon. Kind Regards, MobileHelp

Aug. 30th, 2019

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Verified Customer

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Annette Szafran

Great service and quality products. Compared to other products I researched Mobile help offers best service for medical Alert Devices.

5 years ago

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Verified Customer

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Denali Fox

I touched my mobile unit and even eight or more times there was no answer then I pushed the base unit and the finally answered and admitted they saw my call several times. But they offered no reasion why they didn't answer me.

5 years ago

Reply from MobileHelp

Hi Denali. We are sorry to hear about your experience and will be investigating the alarm in question. We have created a ticket with Technical Support and they will be reaching out to you. You can also always reach us at 877-827-6207. Thank you for being a valued part of the MobileHelp family.

Aug. 30th, 2019

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Verified Customer

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E. Oakes

If you are working in the yard and you axidentaly hit the button and you do not know it because the machines are in the house so here comes help that you do not need. Their solution is to carry the big talk thing with you. So I just cancelled moble help because I was not taking the items with me.

5 years ago

Reply from MobileHelp

Hi E. Oakes. We are sorry to hear that you cancelled your services. Yes, the mobile device can easily clip to your pants/belt in the mobile case so that you by change you accidentally press your button, you can easily cancel the call. Should you need a system in the future, we hope you keep us in mind! :) Thank you for being a valued part of the MobileHelp family!

Aug. 30th, 2019

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Verified Customer

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Mary Ann Davison

Answered all my questions and I felt like my mom will be taken care of if she needs help. It is also easy to set up and get it started

5 years ago

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Verified Customer

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Janett Sun City West, AZ

I haven't had any problems at all with my equipment and they've been very helpful. It seems to be a little bit sensitive. I've had several calls asking if I fell.

5 years ago

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Verified Customer

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Anonymous Tucson, AZ

I haven't used customer service yet except with the sales rep. He was honest and could answer questions. The battery on the device seems to go very quickly.

5 years ago

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Verified Customer

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Carol

We tested it and everything worked great. It is very convenient to wear around. Customer support is very informative and helpful.

5 years ago

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Nancy

I like knowing that they're right there if I need them. They are very helpful and informative and when I test it, they're there to answer.

5 years ago

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Verified Customer

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Joann

It is easy and small. It is easy to exchange the necklace and the wristband. They always answer my questions without fooling around.

5 years ago

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H Brooklyn, NY

I don't really have any dislikes except the mobile device could be a little lighter. It was tested when I first got it and it worked.

5 years ago

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Verified Customer

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Patricia Belleville, IL

I would recommend MobileHelp, but I'm not very fond of having this thing around my neck. . They answered immediately when I mistakenly hit button.

5 years ago

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Verified Customer

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Sharon Stanley, NC

I have the one that works around my neck. Tested it and it works just fine. I appreciate them being here in my home in case of emergency.

5 years ago

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Verified Customer

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Loretta Ocala, FL

I like that they call me every once in awhile just to test it. I don't like the thing hanging on my neck because when I move suddenly it thinks that I've fallen.

5 years ago

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Verified Customer

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Gertrude North Platte, NE

Customer service has been very helpful. The only thing I dislike about it is the price. I would recommend it to friends and family.

5 years ago

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Anonymous

As a service, they've been good so far. I haven't had any problems. I have hit them a couple of times and right away I get a response.

5 years ago

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Harold And Alice

They gave me two devices, one which battery would last thirty hours and the other ten but they exchanged it nicely and appreciate that.

5 years ago

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Deloris

I like it and I got it because I felt I needed it for security. I've hit a couple of times by mistake and they were right there.

5 years ago

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Anonymous Knoxville, TN

It works fine and I haven't had any problems with the device, which is why I left the other companies. The price is good. The only thing I dislike is that it is so heavy.

5 years ago

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Verified Customer

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Ken Kjer Sullivan, WI

I didn't like it at all and I turned it in. I tested it once and it seemed to be working but the battery didn't last very long and they didn't provide a large enough wrist band for men. I couldn't get mine on and they said they sent me the largest one.

5 years ago

Reply from MobileHelp

Hi Ken!

We are sorry to hear you didn't like our equipment! The battery on our wrist button lasts about 5+ years, and we will send out a replacement once we get a low battery signal. As for the length of the wrist band, you can change the wrist band to any standard watch band that you like if you need a different fit. Thank you for your feedback!

Kind Regards,

MobileHelp

Aug. 6th, 2019

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Verified Customer

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Diane Albuquerque, NM

Having MobileHelp makes me feel more secure. I'm new at it but I have tested it and it has gone off accidentally, which is how we've tested it since we've gotten it.

5 years ago

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Verified Customer

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R I Roseville, CA

Mobilehelp appears to be a good company with professional and knowledgeable personnel. I like the case that holds the mobile GPS device.

5 years ago

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Laura Roswell, NM

Their customer service has been very responsive and informative. I like the security having help that I can get if I need it.

5 years ago

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Diane Red Lion, PA

The service is been very prompt. All in all I feel pretty safe with it. I just leaned over and the device went off it was kind of funny.

5 years ago

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Verified Customer

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Patricia Flowery Branch, GA

Very easy to use. This thing picked up that I fell accidentally. I pushed the button to disarm it so it definitely works.

5 years ago

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Sarah Lincoln, NE

Easy to use and its not very big. I've talked to them three times and they've always been very helpful and answered all my questions.

5 years ago

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Patricia Grand Prairie, TX

When I traveled I took the mobile device and neck pendant with me. It detected I fell, I didn't need help but it did detect the fall.

5 years ago

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Verified Customer

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Catherine

Customer support answered all my questions and when I was having problems the doctor was in it and figured out what medication needed to be ordered.

5 years ago

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Verified Customer

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Sheila

MobileHelp seems to be trustworthy. They've been good so far. I like that I can wear it or not wear it whenever I wish. It is very easy to use.

5 years ago

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Verified Customer

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Peter

I feel that they are a good company. I've tested it a few time and the response has been great. It is easy to use. I hope they keep up the good work.

5 years ago

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Verified Customer

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Jackie

They were very nice when we call them. They answered immediately and they checked on us. It is handy, it works more than just in your house.

5 years ago

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Verified Customer

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Anonymous

If I have a problem, I call customer service and they solve it immediately. I like that I don't have to recharge the device and it tested fine.

5 years ago

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Verified Customer

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Jacquelyn

Helped me when I needed it. I used it one night when my chest was hurting and they came and got me. I trust them very much.

5 years ago