Name: MobileHelp
Rating: 4.6

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Verified Customer

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5 Albuquerque, NM

They have been courteous with my button going off all the time. I don't wear the necklace because when I bend over, it sets it off.

6 years ago

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Verified Customer

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5 Amarillo, TX

I would advise anyone who fall who's afraid of falling to have one. When I have pressed the button accidentally, they have always forgiven me.

6 years ago

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Verified Customer

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5 Seminole, FL

Love the watch design. The device has worked great when I have tested it, but I have never had to use it for an emergency.

6 years ago

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Verified Customer

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5 Virginia Beach, VA

We are new customers and we are very pleased with the service. If you accidentally press the button, they call right away to check on you.

6 years ago

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Verified Customer

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Cathy Hemson & Tracy Harrison, TN

It let's me know if there's an ambulance or anybody who can get in touch and comes to me quickly. I like everything about it.

6 years ago

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Verified Customer

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Joe Chama, NM

I don't like that it's too sensitive. I tested it a couple of weeks ago to see how it works, they answered pretty quick.

6 years ago

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Verified Customer

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Frances Allendale, NJ

They're very quick to respond. The response when testing was very quick and very clear. I'm very happy and very satisfied.

6 years ago

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Verified Customer

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Carol Elmira, NY

I think the fall thing around my neck is a little sensitive. It goes off when you least expect it, even just bending over sometimes and touching me it goes off.

6 years ago

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Verified Customer

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James Garden City, MO

Whenever my brother has an issue he pushes a button he gets help and I get a text message on my phone and figure out what's going on.

6 years ago

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Verified Customer

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Jennifer Liberty, TX

The necklace goes off too easy. I accidentally hit the button a few times. Everyone at MobileHelp has been very grateful and very helpful.

6 years ago

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Verified Customer

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Anonymous Baltimore, MD

The service is excellent. When I tested everything, it's working and they tell me my location. MobileHelp is an excellent company.

6 years ago

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Verified Customer

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Anonymous

Big security assurance, I am glad I have it. They've been very courteous and helpful. My complaint is that it goes off too easily.

6 years ago

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Verified Customer

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Anonymous

So far I am pleased with everything. We haven't had any problems with the service and everything is fine. I carry it when I am going out.

6 years ago

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Verified Customer

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Shirley

The answered when my alarm went off and that was fine. The thing I dislike is that the pendant I have goes off too easily, it causes problems.

6 years ago

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Verified Customer

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Mrs Gladys Schechter David C. Schechter, MD Naples, FL

We wear the bracelet, The device is on continuously. Fortunately, we have not had to activate it since we have had no falls

6 years ago

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Verified Customer

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Joan

Several times I wasn't doing anything and it went off by itself for no reason. Other than that, I like it all. Anytime I need it they're there.

6 years ago

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Verified Customer

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Anonymous

Customer support was very helpful and went the extra mile. They answer all my questions and provide additional information.

6 years ago

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Verified Customer

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Jackie

Like than I can take it with me. It is easy to use and I know how to cancel a false alarm. Everything is good except I can't hear anyone if I fall in the back.

6 years ago

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Verified Customer

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Judie

The device goes off on accident, and seems unreliable. The paramedics don't know the code to the lock on my door that MobileHelp gave me. I had to call 911 for an emergency, MobileHelp didn't help me.

6 years ago

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Verified Customer

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anonymous

The service has done a great job. I haven't had it very long, but I keep in contact with the company, and recommend it to everybody I talk to.

6 years ago

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Verified Customer

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Karol Niles, OH

Every time I accidentally bump the button, the alarm goes off, and someone from MobileHelp is there on the other side. They are responsive.

6 years ago

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Verified Customer

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Susan Franklin, PA

I really like how MobileHelp follows up on it's customers. I would recommend this service to anyone. I like how the alert goes off easily if you bump it.

6 years ago

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Verified Customer

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Ronnie Eatonton, GA

I like everything about MobileHelp. The device was set off when I was sleeping and MobileHelp called to ask if I was ok.

6 years ago

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Verified Customer

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Norma Harrison, AR

I live alone and fall a lot, so MobileHelp is perfect for me. I use both the wristwatch and pendant, and it works great.

6 years ago

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Verified Customer

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Joan Virginia Beach, VA

I think MobileHelp is excellent. When I was in the shower, I bent over to pick up something and the device went off, so it is a little sensitive.

6 years ago

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Verified Customer

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Michelle Morristown, TN

The customer service is great because they are very helpful and understanding. I like the GPS feature and that you can take it in the shower.

6 years ago

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Verified Customer

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Anonymous Olympia, WA

I was wearing the device to low on my chest and it kept on setting off false alarms. So I adjusted it and it works great now.

6 years ago

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Verified Customer

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Alean The Bronx, NY

They always keep in touch with me, which is fantastic. I don't wear the necklace because my clothes get in the way so I wear the bracelet all the time.

6 years ago

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Verified Customer

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Rosie Fairview, TN

I like that I can get help I f I needed it. I have not had any problems with the company and I don't dislike anything about it.

6 years ago

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Verified Customer

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L Greer, SC

Their customer service has helped me a lot and I am don't dislike anything about the device. I like that it gives me a night light in my room.

6 years ago

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Verified Customer

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Beverly Glen Allen, VA

The customer representative I had was absolutely sweet, she didn't pressure me, she walked me through everything. It was a very good experience.

6 years ago

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Verified Customer

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June Eagle River, WI

It calls me back on my regular phone when I couldn't reach the fall button to talk to them and say it was a false alarm.

6 years ago

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Steven Watsonville, CA

I've tested it and gotten immediate responses. The device is convenient. It is reassuring to have it with me when I am out.

6 years ago

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Verified Customer

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Melissa Liberty, SC

I wish the fall button had voice response for it but other than I like everything. They always go out of their way to help you.

6 years ago

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Verified Customer

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Jeanetta Ryan

I did receive the unit but it was never used therefore I cannot rate it. I can rate the Customer service though. It was excellent.

6 years ago

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Verified Customer

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Bobbie Jo Pensacola, FL

It has been very reliable, I have used it three times. I like the alert button and the alert necklace but I don't like the portable unit that you wear because it is not always convenient.

6 years ago

Reply from MobileHelp

Hi Bobbie Jo,

We do have the all in one smart watch.. where you only have to wear 1 piece of equipment. If you are interested in that system, please call Customer Care at 877-827-6207, Option 4.

Kind Regards,

MobileHelp

Apr. 24th, 2019

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Verified Customer

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Colleen Taylorsville, UT

It is very handy to use, when you push the button they are there. When I called with a problem they were very cordial and nice.

6 years ago

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Verified Customer

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David Algonac, MI

It is a great company. They always respond right away and are courteous and professional. They are understanding when it is an accident too.

6 years ago

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Verified Customer

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Jane And John Buena Vista, VA

It is very easy to use and they answered right away when we tested it. I like the convenience and the GPS. I am happy and I feel safer.

6 years ago

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Verified Customer

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Betty Jo McDonough, GA

I don't usually wear the necklace because it is too sensitive and every time I get in the shower, it goes off, so I wear the wristband and the mobile thing when I go out.

6 years ago

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Verified Customer

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Kurt

After my mother past away, they couldn't even find if they had an account for her, I am a little disappointed with their ability to track their accounts.

6 years ago

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Verified Customer

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Anonymous Saratoga Springs, NY

Anytime I have had to call the people have been very helpful. They're very kind and very patient. The representatives are very easy to deal with.

6 years ago

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Verified Customer

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Paul Yakima, WA

The customer service is very helpful. They explain things as many times as you need them to until you understand how everything works.

6 years ago

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Verified Customer

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Bonnie

They've taken good care of me. The device works well. I tested it to make sure it's working and I don't have any problems with it.

6 years ago

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Verified Customer

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Michael

It's new and I haven't had it that long, but the cost of MobileHelp is cheaper than what I was paying for a previous medical alert device.

6 years ago

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Verified Customer

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Donald And Gayle

They've always helped me out with my questions. The only thing I don't like is the wristband. The band itself is uncomfortable.

6 years ago

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Verified Customer

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James McDonough, GA

The customer service has a quick response. I've only tested it accidentally and pushed the button and I got a response right away.

6 years ago

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Verified Customer

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Charles Jasper, AL

MobileHelp is so good to me. When I needed to use it, it was good but the paramedics didn't really do anything when I needed it.

6 years ago

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Verified Customer

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Margaret Hilliard, OH

Everything comes on time and it comes in good shape. I tested it accidentally and we got a very quick response. People spoke to me before they sent anyone out.

6 years ago

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Verified Customer

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Judi Greenville, MI

They contact me and ask me how I like it and if it's working right now and if there's anything that they can do to make it better.

6 years ago